$4.00
BankWest, Commonwealth
MasterCard Debit or
EFTPOS
The Commonwealth Bank might be one of Australia’s oldest and largest banks, but lately it’s determined to do things differently. The Commonwealth Bank reckons it’s focusing more on customer service and earning your business rather than counting on it. If you like the sound of that, then check out the Commonwealth Bank’s wide range of personal banking products, including term deposits, savings accounts, credit cards, home loans and personal loans.
| Product Type | Overall | Price | Features | Service | Convenience | Trust |
|---|---|---|---|---|---|---|
| Commonwealth Bank bank accounts |
7.3
Based on 298 Commonwealth Bank bank account reviews |
6.3 | 6.0 | 7.6 | 8.2 | 7.6 |
Read Commonwealth Bank bank account reviews by the Mozo community
High quality customer service..such a pleasure
I love this friendly family atmospheric bank. Everything is so simple and always a pleasure to be in, with their friendly staff making your visits or calls very easy and stressfree. I've recommended many who have changed to this bank, especially f... Full review
I love this friendly family atmospheric bank. Everything is so simple and always a pleasure to be in, with their friendly staff making your visits or calls very easy and stressfree. I've recommended many who have changed to this bank, especially for reliability and their high quality customer service.
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YesNo fees
No fees and easy Netbanking. Full review
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YesEasy access to ATMs
I would like to see an everyday account that has a good interest rate and no charges without having to put or keep thousands of dollars in it. Full review
I would like to see an everyday account that has a good interest rate and no charges without having to put or keep thousands of dollars in it.
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YesWorst bank in history of banking.
I have been a customer of this bank for 41 years. They have not done anything good for me in all those years. They have taken direct debits out that have been stopped, they have done overdraws that have totally stuffed me up financially by doing t... Full review
I have been a customer of this bank for 41 years. They have not done anything good for me in all those years. They have taken direct debits out that have been stopped, they have done overdraws that have totally stuffed me up financially by doing this and they take out money that I don't have to pay themselves for doing nothing.
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YesDon't find them helpful on phones
Just think the fees for over drawing are way too high. And phone staff ain't that helpful and they tend to put everyone in the same boat and not look at circumstances of each individual. And telling people they have a loan and then deciding later ... Full review
Just think the fees for over drawing are way too high. And phone staff ain't that helpful and they tend to put everyone in the same boat and not look at circumstances of each individual. And telling people they have a loan and then deciding later that they dont have loan is very cruel. That pre-approval stuff is just plain mean and gets people's hopes up.
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YesSecurity and trust
I just like the overall security and convenience that CBA provides through all of its services. Full review
I just like the overall security and convenience that CBA provides through all of its services.
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YesGreat customer service
Firstly I really enjoy the great customer service which is always apparent when dealing with Commonwealth Bank whether it is over the phone or in person. Smart access is a good everyday account which I would recommend however I don't understand t... Full review
Firstly I really enjoy the great customer service which is always apparent when dealing with Commonwealth Bank whether it is over the phone or in person. Smart access is a good everyday account which I would recommend however I don't understand the necessity that banks always charge monthly fees on accounts when banks make so much money on interest rates. I pay $5 per month which is not alot of money however when you add it up thats $60 per year and I, like most people would not just throw $60 away. That is the only downfall with my Commonwealth account. Another pro is that when you are a student Commonwealth waive the monthly fees for students which is good considering almost all students are struggling financially. I believe the fees on my Smart Access account can been seen in somewhat of a positive light aswell because knowing those fees make me want to strive to save so I may have enough money saved up in my account that I will get to a certain amount and then Commonwealth won't charge me fees. At the end of the day most banks have fees and charges so I am happy to remain with Commonwealth and I do like a challenge, so hopefully one day I will have saved up enough that I won't need to pay monthly fees until then I will continue to leave the branches smiling and cop the monthly fee.
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YesAwesome
CBA is by far the best bank that I have ever had the pleasure of banking with. No need to move, don't plan to :) Full review
CBA is by far the best bank that I have ever had the pleasure of banking with. No need to move, don't plan to :)
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YesGood product, costly, reasonable service.
The bank has not waived the account fees even with salary going in to the bank every fortnight. Full review
The bank has not waived the account fees even with salary going in to the bank every fortnight.
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YesOverly expensive monthly account fees
Bank account monthly fees are extremely high with my everyday bank account, expensive monthly account fees with CommBank. Full review
Bank account monthly fees are extremely high with my everyday bank account, expensive monthly account fees with CommBank.
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YesGood customer service
There is a fixed fee every month and I can't see why they can't waive this fee for being a valued customer. Full review
There is a fixed fee every month and I can't see why they can't waive this fee for being a valued customer.
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YesGreat customer service in branch
I have been with Commonwealth Bank since I was a child, but have held savings account with other banks. Though I have had many problems with money going missing out of my accounts, and companies taking money that hadn't been agreed upon, I find th... Full review
I have been with Commonwealth Bank since I was a child, but have held savings account with other banks. Though I have had many problems with money going missing out of my accounts, and companies taking money that hadn't been agreed upon, I find the over the phone customer service to be almost useless as they are unable to do anything to help situations. But when entering into a branch the manager fixed my problem in minute, also gave me money until my problem was fixed and the company returned my savings. All round they are a great bank, but as most companies they have a few rough edges.
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YesPromise less, deliver more.
Understanding of people's needs is very important in this day and age. Sometimes a revisit of good old fashioned values is required to help maintain an enviroment that exudes the need of wanting to help. Full review
Understanding of people's needs is very important in this day and age. Sometimes a revisit of good old fashioned values is required to help maintain an enviroment that exudes the need of wanting to help.
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YesGreat, useful and easy to use...:D
Such an easy product... can't beat it!! Full review
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YesGreat in branch even better online
Having had this bank account since childhood I can truly say that this is a great basic bank account. Full review
Having had this bank account since childhood I can truly say that this is a great basic bank account.
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YesExcellent rates and great customer service
I'm very happy with this product because it's available at any time and also if there's an emergency it's available. People don't have to be aware of anything because it's guaranteed and secure service. Full review
I'm very happy with this product because it's available at any time and also if there's an emergency it's available. People don't have to be aware of anything because it's guaranteed and secure service.
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YesGood customer service
I like this product because of the branch location. Full review
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YesExcellent customer service, with great rates .
This bank is the easiest to communicate with and never give me the run around service is fast and the people are understanding and friendly who do the absolute best to meet my needs and keep me satisfied. Full review
This bank is the easiest to communicate with and never give me the run around service is fast and the people are understanding and friendly who do the absolute best to meet my needs and keep me satisfied.
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YesGreat customer service
Commonwealth Bank are a great bank and have never done anything wrong by me, I would recommend them highly to everyone. Full review
Commonwealth Bank are a great bank and have never done anything wrong by me, I would recommend them highly to everyone.
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YesWas this review helpful?
YesCompare other bank accounts
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