the mozo blog

Since the last time the Reserve Bank cut its interest rates back in April 2009, the home loan market has seen a predictable and steady shift upward in rates, save for the odd excessive rate hike. In what is one of the more dramatic and interesting days in recent memory, both CUA and AMP have announced cuts of 0.25% and 0.22% respectively to their flagship variable rate home loans. It is indeed a welcome news day for consumers, with competition now firmly back on the agenda in the marketplace.

CUA has laid its cards on the table, declaring that they are actively looking to “exploit the perceived absence of competition in the banking industry”. Only time will tell as to the sustainability of the competition-fuelling strategy CUA is looking to push. Indeed, this a sharp contrast to the news of yesterday, where comments out of Westpac suggested that pressures on lenders were only increasing and bigger rate rises loomed. CUA’s new standard variable rate loan at 6.37% is now a full half a percent below the average Big 4 rate, while AMP’s basic variable rate is at an even better 6.27%. AMP’s is advertised as limited time offer, so perhaps they’re waiting to gauge the reaction of both consumers and competitors.

So will competition and rate cuts be the ‘new black’? One thing is for sure, the once stagnant home loan market has been given the shake up it so sorely needed. With interesting times ahead, now is a great time to reevaluate your loan and examine the marketplace. Stay tuned and watch this space, because the home loan battle lines are only just being drawn.

Compare home loans at mozo.com.au

Headlines were made yesterday when Westpac announced it will charge interest on interest charges and fees on all its credit card accounts, starting in June. While media commentators and consumer groups savaged the bank, and the Treasurer labelled it a “serial offender”, the new charges are more or less standard practice — at least among the big banks. So why all the fuss?

On the one hand, as Westpac itself points out, the changes will have a “tiny effect on balances”, apparently 67 cents a month for those affected. Moreover, Westpac is simply coming into line with the other Big 4s – so why single it out for being a late adopter of minimal charges?

The problem is that, at the end of the day, it is another tricksy initiative: fiddling with the fine print to raise revenue without altering the headline rate. And if the net result is in fact tiny, is it really worth the media storm that’s now engulfed the bank?

You have to think Westpac’s PR department has either had a really big St Patrick’s Day or been taken hostage by the bean counters. Consumer sentiment towards Australia’s largest home loan lender is at an all-time low, following its 45 basis point rate rise in December and the subsequent smoothie-fueled furore. Gail Kelly’s leaked comments about rising funding costs – and possible interest rate hikes of a further 30 to 40 basis points – have hardly helped. And profits are already up a third on the previous year, while Westpac was awarded the double-edged title of “World’s most profitable bank” by the famed Boston Consulting Group.

Justifying new charges in a general banking climate of fee cuts is a difficult proposition. At the same time, slamming a bank for catching up to its peers on a minor new charge is more media stunt than serious consumer advocacy.

Stay tuned for our wrap up of sneaky credit card fees — who’s leading the charge, and who simply has bad PR.

Compare credit cards at mozo.com.au

As GFC mud was slung in the States, Congress ducked for cover behind its credit card reforms — which were passed in May last year and have just come into effect. Whether similar changes should be expected in Australia remains uncertain, and will be some time off if they do eventuate. As far as the US reforms go, there’s both good and bad news for consumers.

On the upside, random interest rate changes have been abolished, as the centrepiece of the reform. How and when banks can raise interest rates is now tightly regulated, and they must give at least 45 days’ notice before increasing their interest rates. Furthermore, a review of penalty rates and fees is scheduled for later this year.

The major lenders have responded, however, by hiking up fees, and inventing new ones. So your balance transfer with JPMorgan Chase will now attract a 5% fee. Let’s hope that one doesn’t emigrate down under.

And credit card rewards have also been hit with various creative penalties, such as no points accrued on purchases if the customer is late with a payment (courtesy of American Express co-branded cards).

One of the big wins (for consumers) is restrictions on credit limits, and more stringent credit cards application processes, with lenders tightening up access to credit. Which may seem rough to those struggling to find a provider, but will hopefully lead to fewer borrowing more than they can afford.

Australia is usually a couple of years behind American credit card trends (for example, the 0% balance transfer), so it’ll be interesting to see which, if any, changes trickle through to the domestic market.

compare credit cards at mozo.com.au