19.99%
4.99% for 6 months
$65
44
(how did we do it? find out...)
National Australia Bank is one of the big four banks who provide a large variety of financial products to the Australian Community. In recent times NAB has set itself apart from the other big four banks; by expanding their ATM network, removing many fees and maintaining low standard variable home loan rates. NAB’s changes to its financial products have made their home loan, credit card, loans, savings accounts and personal loans more competitive within the banking industry.
| Product Type | Overall | Price | Features | Service | Convenience | Trust |
|---|---|---|---|---|---|---|
| NAB credit cards |
6.7
Based on 432 NAB credit card reviews |
5.9 | 5.8 | 6.8 | 7.5 | 7.0 |
Read NAB credit card reviews by the Mozo community
Willing to make the customer happy
Once I was thinking of cancelling this credit card as the interest rates were increasing and it was becoming unmanageable, however when I rang NAB and told the person why I wanted to close the account, she offered to decrease the interest rate whi... Full review
Once I was thinking of cancelling this credit card as the interest rates were increasing and it was becoming unmanageable, however when I rang NAB and told the person why I wanted to close the account, she offered to decrease the interest rate which was a more competitive rate to other banks. I was happy that they were willing to make the customer happy.
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YesOk
The rates are high and you are given little time to pay each month which can be a pain. Full review
The rates are high and you are given little time to pay each month which can be a pain.
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YesGo Velocity!
Definitely linking it to the Velocity Account is worthwhile. Full review
Definitely linking it to the Velocity Account is worthwhile.
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YesPOOR CUSTERMER SERVICE
They called and harassed me! Tried to get me to find a cheaper place, tried to say I should sell my car. Full review
They called and harassed me! Tried to get me to find a cheaper place, tried to say I should sell my car.
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YesGreat rewards programme
I love the velocity rewards. They are paying for most of my family flights to NZ to introduce my baby to my extended family. So this rewards programme has really worked for my family. Full review
I love the velocity rewards. They are paying for most of my family flights to NZ to introduce my baby to my extended family. So this rewards programme has really worked for my family.
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YesGreat rates and service need to improve the detail
The process in applying for the card was very easy, very simple, the velocity rewards program has been great I have had the card over 12 momths now and have flown for free 3 times, the only slight down side to the card is that when you purchase an... Full review
The process in applying for the card was very easy, very simple, the velocity rewards program has been great I have had the card over 12 momths now and have flown for free 3 times, the only slight down side to the card is that when you purchase an item it takes about 2-3 days to have the detail show on your acccount (eg: if i purchase a dress for $100 the transaction will show on the account but no details of the transaction)
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YesIndividual care and service
My husband died a few weeks ago from a terminal cancer, and had been a platinum mastercard member with myself as subsidiary for over 30 years. He requested I be the main cardholder and we were told it could not happen. My history for credit was no... Full review
My husband died a few weeks ago from a terminal cancer, and had been a platinum mastercard member with myself as subsidiary for over 30 years. He requested I be the main cardholder and we were told it could not happen. My history for credit was now zero. NAB said a new application would mean any history from the current card would not be viewed. I applied with St George Bank and Westpac where I hold investments and was rejected for a credit card. I applied with the NAB and although it took a long time I was successful for a low amount of credit which I am grateful for. I do not have an income only a centrelink newstart allowance as I am not pension age yet. (age 61) I have never been late in paying our cards. I believe women should be aware of the pitfalls in being the subsidiary card holder, I was devastated as too my husband. I was the one who paid all the bills and managed funds yet I felt like I didn't exist. I will be moving my bank accounts to NAB now.
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YesGreat rewards!
The points add up so quickly and I love being able to cash them in for movie tickets! As a single mum its nice to treat myself without feeling guilty for spending cash on me! Full review
The points add up so quickly and I love being able to cash them in for movie tickets! As a single mum its nice to treat myself without feeling guilty for spending cash on me!
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YesBad
When we transfered over we were told a cheaper interest rate and the customer service doesn't even exist. Nothing we were told existed, not impressed Full review
When we transfered over we were told a cheaper interest rate and the customer service doesn't even exist. Nothing we were told existed, not impressed
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YesSuch potential! But dissapointing in practice
Other people have had great experiences with NAB, unfortunately, I have had some terrible customer service mistakes. I got the wrong cards, I have not been able to access the accounts on the cards, and when ai added a joint account to my card, one... Full review
Other people have had great experiences with NAB, unfortunately, I have had some terrible customer service mistakes. I got the wrong cards, I have not been able to access the accounts on the cards, and when ai added a joint account to my card, one of the account owns is only able to access it at a time. It means that I have been into the branch at least 7 times and the issues are still ongoing. I'll probably end up going back to the commonwealth bank even though they are not much better. Very sad that one person who sets up the account set a bad standard.
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YesCompetitive rates with a friendly smile
NAB have clearly stepped up to the plate since the class action over their fee charges for overdrawn credit cards. Their ad campaign was quite good and I am always met with a friendly smile at my local branch. Well done NAB!! Full review
NAB have clearly stepped up to the plate since the class action over their fee charges for overdrawn credit cards. Their ad campaign was quite good and I am always met with a friendly smile at my local branch. Well done NAB!!
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YesGood rates, good rewards, bad customer service
Up until last Wednesday I would say this was the best credit card in the world. I would still say that EXCEPT for the operators at Card Services made an error when I deposited a cheque into my Visa account. Instead of waiting for the cheque to cl... Full review
Up until last Wednesday I would say this was the best credit card in the world. I would still say that EXCEPT for the operators at Card Services made an error when I deposited a cheque into my Visa account. Instead of waiting for the cheque to clear they DEBITED the cheque to my account making my account overdrawn hence stopping me using my card without even notifying me. It took four days and a lot of constant contacting consumer service to even convince them they had made an error until finally on the fourth day I found somebody senior enough to see the error and work through how to correct it. I am ready to cancel this account
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YesCompare other credit cards
Other credit cards from NAB