How competitive are the interest rates, fees, and charges? How clearly explained are they?
How does the product rate on additional features, for example, flexible options, rewards programs, other extras?
How is their customer support and assistance, both during the initial sign-up process and as an ongoing customer?
How easy and efficient is the physical (branch and ATM) and remote (online and phone) banking?
How reliable and trustworthy are they? How confident are you that they will look after your needs?
What is your overall rating of this product?
Would you recommend this product to family or friends?
Tell us WHY you like or dislike this product. What pros and cons should people be aware of if they are interested in this product?
E.g. 'Good rates and great customer service'