AAMI car insurance reviews

AAMI

How is AAMI car insurance rated by the Mozo community?

82%

Overall Mozo Community rating: 8.2 out of 10

AAMI car insurance

Overall rating: 8.2 (784 reviews)*

Last reviewed: 18 April 2014


  1. Overall customer rating
  1. Value for money
  1. Policy coverage
  1. Customer service
  1. Claims handling
  1. Trust

* based on reviews in the past 12 months

Reviews: 2254

Thumbs up: 2144 | Thumbs down: 106

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Featured car insurance from AAMI

  • Comprehensive Car Insurance
  • maximum no claim discount

    up to 70%

  • online discount

    $100


Other car insurance

  • Comprehensive Car Insurance
  • maximum no claim discount

    up to 65%

  • online discount

    5%

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  • Comprehensive Car Insurance
  • maximum no claim discount

    up to 60%

  • online discount

    no

  • Get quote
     

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Recent AAMI car insurance reviews

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  • Awesome

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    Great level of professionalism, I can understand everything they are saying. They make sense :)  Full review 

    Great level of professionalism, I can understand everything they are saying. They make sense :)


      1. Value for money
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      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Karina beckett

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  • Real insurance for real people

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    I have had to deal with them a few times over the years, they have been nothing but professional and honest when speaking with them. I have always been well informed and not left wondering after my call.  Full review 

    I have had to deal with them a few times over the years, they have been nothing but professional and honest when speaking with them. I have always been well informed and not left wondering after my call.


      1. Value for money
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      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by a Mozo reviewer from Tasmania

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  • Value for money

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    I like being able to pay for my insurance by the month instead of a lump sum.  Full review 

    I like being able to pay for my insurance by the month instead of a lump sum.


      1. Value for money
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      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by a Mozo reviewer from Victoria

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  • Competitive and personal service

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    Very helpful from initial contact to the final resolution from the claims department.  Full review 

    Very helpful from initial contact to the final resolution from the claims department.


      1. Value for money
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      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by a Mozo reviewer from New South Wales

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  • Very good price and brilliant customer service

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    AAMI provides a very competitive price and have great customer service - no automated recordings. I have been with them for years and have no desire to change insurers.  Full review 

    AAMI provides a very competitive price and have great customer service - no automated recordings. I have been with them for years and have no desire to change insurers.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by a Mozo reviewer from New South Wales

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  • Better insurers around

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    Poor value for money. Claim(s) are lengthy & time consuming. However, initial contact always polite & enthusiastic!  Full review 

    Poor value for money. Claim(s) are lengthy & time consuming. However, initial contact always polite & enthusiastic!


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Pirjo

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  • Great service, rates could be a tad better

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    Insurance company is easy to get through to, quick and reliable with claims, and companies that do the work are excellent.  Full review 

    Insurance company is easy to get through to, quick and reliable with claims, and companies that do the work are excellent.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by a Mozo reviewer from Victoria

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  • Just call AAMI

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    I unfortunately am going through treatment and have just had to cancel my policy with AAMI due to financial matters and the fact that I'm too ill to drive most days anyway, but when I beat this, I have no hesitation in renewing it. Their customer ...  Full review 

    I unfortunately am going through treatment and have just had to cancel my policy with AAMI due to financial matters and the fact that I'm too ill to drive most days anyway, but when I beat this, I have no hesitation in renewing it. Their customer service is next to none!


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by Melanie

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  • Great company

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    I have been with AAMI for 7 years and have not had a problem.  Full review 

    I have been with AAMI for 7 years and have not had a problem.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Jessica

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  • Very expensive, high premiums

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    AAMI Insurance is a good company and the cover that I have on my car insurance is full comprehensive top cover. Pros are that they are professional and the call centre employees are fantastic that organise the claims, however, the assessors and A...  Full review 

    AAMI Insurance is a good company and the cover that I have on my car insurance is full comprehensive top cover. Pros are that they are professional and the call centre employees are fantastic that organise the claims, however, the assessors and AAMI employees that deal with the repairs I have had a bad experience with and are very unproffessional! Another complaint I would have is that my and my husband's premiums have gone up at least 20% in the last 2 years, and I have had quotes elsewhere for the same cover and will be changing as on average I will be saving $250 per cover for me and my husband!


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by a Mozo reviewer from South Australia

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  • Poor rating!

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    They are not value for money, there are only real savings if you pay for it a year at a time, otherwise the premiums SIGNIFICANTLY increase. -unfair  Full review 

    They are not value for money, there are only real savings if you pay for it a year at a time, otherwise the premiums SIGNIFICANTLY increase. -unfair


      1. Value for money
      1. Policy coverage
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      1. Claims handling
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    AAMI car insurance reviewed by a Mozo reviewer from Western Australia

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  • Reliable and easy

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    I crashed, with no money. Lucky I'm with AAMI!  Full review 

    I crashed, with no money. Lucky I'm with AAMI!


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by a Mozo reviewer from New South Wales

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  • Fantastic

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    All in all a great company, good value for money and good customer service, fairly decent policies and all around nice company.  Full review 

    All in all a great company, good value for money and good customer service, fairly decent policies and all around nice company.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by Dylan

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  • Good customer service and easily accessible

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    AAMI are easy to deal with and relatively competitive in price. Super short wait times when you call and friendly customer service staff. They also look after their long time customers.  Full review 

    AAMI are easy to deal with and relatively competitive in price. Super short wait times when you call and friendly customer service staff. They also look after their long time customers.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by Emma

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  • Great choice AAMI

    1. Overall customer rating
    2. (Reviewed about 11 hours ago)

    I just had my claim take 6 weeks, can be a bit more early, but I can't do anything now. I will buy a new car and go to AAMI again, price a little high but that's because my car is turbo, very happy in the last 6-7 years.  Full review 

    I just had my claim take 6 weeks, can be a bit more early, but I can't do anything now. I will buy a new car and go to AAMI again, price a little high but that's because my car is turbo, very happy in the last 6-7 years.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Marco

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  • Competitive

    1. Overall customer rating
    2. (Reviewed about 11 hours ago)

    Cheaper premium. No real issues but no extra service either.  Full review 

    Cheaper premium. No real issues but no extra service either.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by a Mozo reviewer from Western Australia

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  • Good service

    1. Overall customer rating
    2. (Reviewed about 12 hours ago)

    I like the insurer, I got a good price! Would be better if they offered fly buys.  Full review 

    I like the insurer, I got a good price! Would be better if they offered fly buys.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by a Mozo reviewer from Victoria

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  • Good but really expensive

    1. Overall customer rating
    2. (Reviewed about 12 hours ago)

    Value for money at first, but year after year they will hike up the price and offer you nothing more for it. Even increasing one year by 23% because of floods in a completley different state!  Full review 

    Value for money at first, but year after year they will hike up the price and offer you nothing more for it. Even increasing one year by 23% because of floods in a completley different state!


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by Jess hall

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  • Fantastic

    1. Overall customer rating
    2. (Reviewed about 12 hours ago)

    I have found that AAMI car insurance has the best overall policy, very reliable, no waiting on the phone, very supportive, great insurance coverage and wouldn't change companies for any reason.  Full review 

    I have found that AAMI car insurance has the best overall policy, very reliable, no waiting on the phone, very supportive, great insurance coverage and wouldn't change companies for any reason.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by Sandra

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  • AAMI great value for money!

    1. Overall customer rating
    2. (Reviewed about 12 hours ago)

    AAMI are fantastic. The customer service go above and beyond to help you with whatever your inquiry is. I had an accident the day of all businesses shutting over Xmas period, but as soon as they reopened, my claim was put through fast and efficien...  Full review 

    AAMI are fantastic. The customer service go above and beyond to help you with whatever your inquiry is. I had an accident the day of all businesses shutting over Xmas period, but as soon as they reopened, my claim was put through fast and efficiently. The smash repairer nominated by AAMI did a brilliant and professional job. I would highly recommend AAMI for all your insurance needs.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
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    AAMI car insurance reviewed by Melissa

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  • Great customer service, premiums competitive too

    1. Overall customer rating
    2. (Reviewed 9 days ago)

    I have been with AAMI now for over 10 years. I have never had a problem and the work is guaranteed. Service provided was fantastic. Polite, friendly, responsive, and kept me informed of progress.  Full review 

    I have been with AAMI now for over 10 years. I have never had a problem and the work is guaranteed. Service provided was fantastic. Polite, friendly, responsive, and kept me informed of progress.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Lisa from Queensland

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  • A pleasure to deal with until you make a claim

    1. Overall customer rating
    2. (Reviewed 9 days ago)

    Excellent to deal with up until you need something. Making a claim was not quick or easy and is the main factor that would make me shop around upon renewal.  Full review 

    Excellent to deal with up until you need something. Making a claim was not quick or easy and is the main factor that would make me shop around upon renewal.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Daniel

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  • Great customer service and trustworthy

    1. Overall customer rating
    2. (Reviewed 13 days ago)

    Provides the best service in very short span of time and trustworthy.  Full review 

    Provides the best service in very short span of time and trustworthy.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Shreya from New South Wales

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  • Acceptable service for now

    1. Overall customer rating
    2. (Reviewed 13 days ago)

    Pretty efficient and friendly phone service, not as competitive anymore with prices. Excess should be reduced.  Full review 

    Pretty efficient and friendly phone service, not as competitive anymore with prices. Excess should be reduced.


      1. Value for money
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      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Shiri

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  • Great customer service

    1. Overall customer rating
    2. (Reviewed 13 days ago)

    Easy claim process.  Full review 

    Easy claim process.


      1. Value for money
      1. Policy coverage
      1. Customer service
      1. Claims handling
      1. Trust
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    AAMI car insurance reviewed by Erin from New South Wales

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