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    • AMP home loan reviews

    How are AMP home loans rated by the Mozo community?

    61%

    Overall Mozo Community rating: 6.1 out of 10

    AMP home loans

    Overall rating: 6.1 (28 reviews)

    Last reviewed: 13 January 2012


    11. Overall customer rating
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    Reviews: 92

    Thumbs up: 70 | Thumbs down: 22

    Featured home loan from AMP

    • Introductory Variable Rate Loan ($100k to $250k) (Professional Package)

    • variable rate

      6.82%

    • intro rate

      6.32%
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    Recent AMP home loan reviews

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        11. Overall customer rating
        12. (Reviewed 24 days ago)

      Simple to use home loan with great rates and features including free offset and split loans. A customer service centre based in Australia and not overseas!       Full review 

      Simple to use home loan with great rates and features including free offset and split loans. A customer service centre based in Australia and not overseas!


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      AMP home loan reviewed by Krishni from New South Wales

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        11. Overall customer rating
        12. (Reviewed 24 days ago)

      Their lack of incentive to stay with them is the major thing, they should reward you for paying on time and being a good customer.       Full review 

      Their lack of incentive to stay with them is the major thing, they should reward you for paying on time and being a good customer.


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      AMP home loan reviewed by Matthew from Victoria

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        11. Overall customer rating
        12. (Reviewed 24 days ago)

      We had a home loan with AMP bank but got frustrated at the lack of customer service. We would have liked an opportunity to sit down with someone to discuss our situation, but that was not possible. They were very helpful in setting up the loan i...       Full review 

      We had a home loan with AMP bank but got frustrated at the lack of customer service. We would have liked an opportunity to sit down with someone to discuss our situation, but that was not possible. They were very helpful in setting up the loan in the first place.


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      AMP home loan reviewed by Margaret from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 month ago)

      AMP Banking provide a very good flexible home loan. Their interest rates are very competitive and their service is excellent. Internet banking is very easy to use and funds can be transferred seamlessly between accounts (internal and external) w...       Full review 

      AMP Banking provide a very good flexible home loan. Their interest rates are very competitive and their service is excellent. Internet banking is very easy to use and funds can be transferred seamlessly between accounts (internal and external) without incurring any fees. I highly recommend the AMP Banking home loan.


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      AMP home loan reviewed by Nick from Victoria

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      The interest rate AMP may offer for a home loan is good. However, there are many traditional home loan fees that they charge - and others waive. They even tried to charge me a rather large pre-approval fee!!! No other lender has ever attempted ...       Full review 

      The interest rate AMP may offer for a home loan is good. However, there are many traditional home loan fees that they charge - and others waive. They even tried to charge me a rather large pre-approval fee!!! No other lender has ever attempted to do that. When I then declined their business, they still tried to send me out paperwork to start up a home loan with them. I don't like this product, although the actual interest rate was good, as there were a number of fees and I felt there may be potentially more over time.


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      AMP home loan reviewed by a Mozo reviewer from South Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      AMP have extremely poor customer service skills and their call centre staff focus on getting you off of the phone instead of helping to resolve issues. The bank send out electronically generated letters which the call centre staff never seem to b...       Full review 

      AMP have extremely poor customer service skills and their call centre staff focus on getting you off of the phone instead of helping to resolve issues. The bank send out electronically generated letters which the call centre staff never seem to be able to find out why the letters are sent. Letters stating that your mortgage is in arrears when it is not. At one stage I phoned the bank and an electronic message stated that there was nobody available at the bank to speak with me and to leave a message. Four days later the bank still had not returned my call.


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      AMP home loan reviewed by Leah from South Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      We have found AMP to be easily used and accessed. We can access our accounts over the phone, on line, deposit through Australia post and there are no monthly fee's or charges. We can transfer money to and from our homelone at no extra charge. I wo...       Full review 

      We have found AMP to be easily used and accessed. We can access our accounts over the phone, on line, deposit through Australia post and there are no monthly fee's or charges. We can transfer money to and from our homelone at no extra charge. I would highly recommend that people explore their various finanicial options with AMP.


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      AMP home loan reviewed by Rhyl from Queensland

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      I am from adelaide, there is no amp home loan office here. we had multiple problems with getting a property subdivided and a construction loan set up. they charge fees for everything. Their valuers severely undervalued our property       Full review 

      I am from adelaide, there is no amp home loan office here. we had multiple problems with getting a property subdivided and a construction loan set up. they charge fees for everything. Their valuers severely undervalued our property


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      AMP home loan reviewed by Sabine from South Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      I am from Adelaide, there is no amp home loan office here. We had multiple problems with getting a property subdivided and a construction loan set up. they charge fees for everything. Their valuers severely undervalued our property       Full review 

      I am from Adelaide, there is no amp home loan office here. We had multiple problems with getting a property subdivided and a construction loan set up. they charge fees for everything. Their valuers severely undervalued our property


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      AMP home loan reviewed by Sabine from South Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      Easy access for those who don't mind net access only - which generally means no fuss...but limiting for customer service if you have any problems. Not a trend setter rate/fees wise, not among the highest, but not doing the customer any favours ei...       Full review 

      Easy access for those who don't mind net access only - which generally means no fuss...but limiting for customer service if you have any problems. Not a trend setter rate/fees wise, not among the highest, but not doing the customer any favours either.


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      AMP home loan reviewed by Jess from Queensland

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        11. Overall customer rating
        12. (Reviewed 5 months ago)

      Good home load rates. Downside is when offset set up, accessing money is difficult due to the lack of banks and you need to use ones that are non AMP brand, resulting in fees.       Full review 

      Good home load rates. Downside is when offset set up, accessing money is difficult due to the lack of banks and you need to use ones that are non AMP brand, resulting in fees.


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      AMP home loan reviewed by Carolyne from South Australia

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        11. Overall customer rating
        12. (Reviewed 5 months ago)

      The only thing I like is the Draw down feature.       Full review 

      The only thing I like is the Draw down feature.


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      AMP home loan reviewed by Sam from Queensland

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        11. Overall customer rating
        12. (Reviewed 5 months ago)

      They are saving us a fortune on interest and have alot of extra features       Full review 

      They are saving us a fortune on interest and have alot of extra features


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      AMP home loan reviewed by Sarah from Queensland

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        11. Overall customer rating
        12. (Reviewed 6 months ago)

      Because there was a redraw facility on the home loan the whole exercise became rather complicated. There seemed to be two accounts. surely you should only need one and pay interest when in debit and get interest when in credit       Full review 

      Because there was a redraw facility on the home loan the whole exercise became rather complicated. There seemed to be two accounts. surely you should only need one and pay interest when in debit and get interest when in credit


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      AMP home loan reviewed by Brian from Western Australia

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      Interest rates and on-line access good, but no branch network - funds can only be deposited via EFT or mail (if a cheque)and withdrawals only via an ATM (with the associated charge)or Bpay       Full review 

      Interest rates and on-line access good, but no branch network - funds can only be deposited via EFT or mail (if a cheque)and withdrawals only via an ATM (with the associated charge)or Bpay


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      AMP home loan reviewed by Marcus from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Complaints and questions are via the web and you don't get a copy of your exchange sent to you. They sometimes don't reply and you have no proof that you sent the enquiry. No branches and Sydneycentric. If there is a NSW public holiday bad luc...       Full review 

      Complaints and questions are via the web and you don't get a copy of your exchange sent to you. They sometimes don't reply and you have no proof that you sent the enquiry. No branches and Sydneycentric. If there is a NSW public holiday bad luck for Victorians. I am currently running two loans that could be one but they want to chage full rate to do that and they are happy to continue printing and sending two lots of statements etc. The loan documentation is cumbersome. And they don't customise it for your particular deal so you have to sort through a bunch of crap that is not relevant to you when reading it. Quick to put up rates.


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      AMP home loan reviewed by Brian from Victoria

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Very flexible re-draw; good, easy to navigate web site.       Full review 

      Very flexible re-draw; good, easy to navigate web site.


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      AMP home loan reviewed by Ken from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Our home loan has been so easy to maintain with a once-yearly Professional Pack Fee. Meanwhile, we have access to our line of credit through the Redi ATM network - they're everywhere, as well as the convenience of BPay and EFTPOS. Talk about banki...       Full review 

      Our home loan has been so easy to maintain with a once-yearly Professional Pack Fee. Meanwhile, we have access to our line of credit through the Redi ATM network - they're everywhere, as well as the convenience of BPay and EFTPOS. Talk about banking simplified!


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      AMP home loan reviewed by Erica from Queensland

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      easy going, good to talk, very helpful       Full review 

      easy going, good to talk, very helpful


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      AMP home loan reviewed by Tode from Victoria

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      I like its flexibility (linked offset account, pay salary directly into loan account etc). New customers should be aware there are no branches, but I don't find this to be a problem as the online service is excellent and there is a good range of ...       Full review 

      I like its flexibility (linked offset account, pay salary directly into loan account etc). New customers should be aware there are no branches, but I don't find this to be a problem as the online service is excellent and there is a good range of ATMs that can be used without fee.


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      AMP home loan reviewed by Sue from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      They seem slightly over priced general service has been good and they are willing to work with you       Full review 

      They seem slightly over priced general service has been good and they are willing to work with you


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      AMP home loan reviewed by Kerrie from Queensland

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      watch for fees       Full review 

      watch for fees


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      AMP home loan reviewed by Adrian from Victoria

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      Extremely flexible, low interest rate, no bank chrges       Full review 

      Extremely flexible, low interest rate, no bank chrges


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      AMP home loan reviewed by Michael from New South Wales

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      We get a discounted rate due to law society membership without that it's not a very comptetitive product but with the discount it is quite good.       Full review 

      We get a discounted rate due to law society membership without that it's not a very comptetitive product but with the discount it is quite good.


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      AMP home loan reviewed by Suzanne from New South Wales

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      Lack of branches is the only down side of this product, otherwise a great option.       Full review 

      Lack of branches is the only down side of this product, otherwise a great option.


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      AMP home loan reviewed by Nathan from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      No lenience when transferring home loans, still charge all fees.       Full review 

      No lenience when transferring home loans, still charge all fees.


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      AMP home loan reviewed by Gyliane from Queensland

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      We had to refinance our investment property loan. The loan took nearly 3 months to clear before we had access to the funds.       Full review 

      We had to refinance our investment property loan. The loan took nearly 3 months to clear before we had access to the funds.


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      AMP home loan reviewed by Steve from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      Very reliable and helpful bank.       Full review 

      Very reliable and helpful bank.


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      AMP home loan reviewed by Alan from Australian Capital Territory

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      No physical outlets and very difficult to access services       Full review 

      No physical outlets and very difficult to access services


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      AMP home loan reviewed by David from Queensland

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      No contact needed with AMP is a good thing. All runs ok.       Full review 

      No contact needed with AMP is a good thing. All runs ok.


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      AMP home loan reviewed by Desmond from Victoria

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