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  • ANZ personal loan reviews

    How are ANZ personal loans rated by the Mozo community?

    65%

    Overall Mozo Community rating: 6.5 out of 10

    ANZ personal loans

    Overall rating: 6.5 (107 reviews)

    Last reviewed: 26 January 2012


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    Reviews: 357

    Thumbs up: 279 | Thumbs down: 78

    People's Choice
    Winner 2011

    Featured personal loan from ANZ

    • Variable Rate (Unsecured)
    • variable rate

      14.90%
    • comparison rate

      15.76%
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    Recent ANZ personal loan reviews

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        1. Overall customer rating
        2. (Reviewed 7 days ago)

      I like this personal loan because of the level of service I get with it. Everything is explained very well during applying for the loan. Also any problems or questions are all taken care of in the bank branch, talking face to face with a person no...       Full review 

      I like this personal loan because of the level of service I get with it. Everything is explained very well during applying for the loan. Also any problems or questions are all taken care of in the bank branch, talking face to face with a person not over the phone (thats how i like to do things), but the phone is no problem when i have had to use it.


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      ANZ personal loan reviewed by Michael from South Australia

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        1. Overall customer rating
        2. (Reviewed 7 days ago)

      The staff are very friendly they always greet you with a smile and ask if they can help you in any way.       Full review 

      The staff are very friendly they always greet you with a smile and ask if they can help you in any way.


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      ANZ personal loan reviewed by Jennifer from Victoria

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        1. Overall customer rating
        2. (Reviewed 7 days ago)

      Ease of payments, lots of suitable repayment options adds flexibility and regular communication has made this a great facility for my relocation costs.       Full review 

      Ease of payments, lots of suitable repayment options adds flexibility and regular communication has made this a great facility for my relocation costs.


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      ANZ personal loan reviewed by Danny from Queensland

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        1. Overall customer rating
        2. (Reviewed 9 days ago)

      When I needed a reasonable amount of money to help a past partner out of a situation, they were very quick and efficient in helping me. Yes I'm aware as many will say that the bank is making money, via interest, it was the quick and very efficient...       Full review 

      When I needed a reasonable amount of money to help a past partner out of a situation, they were very quick and efficient in helping me. Yes I'm aware as many will say that the bank is making money, via interest, it was the quick and very efficient help they provided which impressed me and left me very satisfied with the bank and it's personnel.


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      ANZ personal loan reviewed by John from South Australia

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        1. Overall customer rating
        2. (Reviewed 10 days ago)

      These guys rock!! I have a loan with them and they always get back to me in a timely manner with any questions i may have. ANZ staff know what they are talking about and have always exceeded my expectations. On top of that, the staff are good look...       Full review 

      These guys rock!! I have a loan with them and they always get back to me in a timely manner with any questions i may have. ANZ staff know what they are talking about and have always exceeded my expectations. On top of that, the staff are good looking and well presented too. Very happy customer!


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      ANZ personal loan reviewed by Dara from Western Australia

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    • Poor effort

        1. Overall customer rating
        2. (Reviewed 10 days ago)

      They are slipping in the service department.       Full review 

      They are slipping in the service department.


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      ANZ Personal Loan - Unsecured personal loan reviewed by Darren from Western Australia

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        1. Overall customer rating
        2. (Reviewed 24 days ago)

      The branch employees at Werribee Plaza ANZ are amazing, very friendly and extremely helpful.       Full review 

      The branch employees at Werribee Plaza ANZ are amazing, very friendly and extremely helpful.


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      ANZ personal loan reviewed by Mark from Victoria

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        1. Overall customer rating
        2. (Reviewed 24 days ago)

      Have not had any issues at all with this product. Service team have always been helpful and everything is done quickly and easily.       Full review 

      Have not had any issues at all with this product. Service team have always been helpful and everything is done quickly and easily.


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      ANZ personal loan reviewed by Tina from Queensland

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        1. Overall customer rating
        2. (Reviewed 24 days ago)

      From the minute I applied, throughout the whole application process, they were awesome! I had alot of questions, and had them all answered clearly, and walked away knowing exactly what was going on, what I was signing and what was happening next! ...       Full review 

      From the minute I applied, throughout the whole application process, they were awesome! I had alot of questions, and had them all answered clearly, and walked away knowing exactly what was going on, what I was signing and what was happening next! I got the phone call i was approved and within 12 hours had the money :-) IT WAS ALL HASSLE FREE!!!! I still had some questions after the application process, I just went into my local branch and had them all answered, no worries. I have banked with ANZ for many many years and have never had a problem with them!


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      ANZ personal loan reviewed by Lisa from Victoria

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        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      This is a fabulous bank to chose. I have had not one problem with them and they are fantastic with customer service very nice and friendly.       Full review 

      This is a fabulous bank to chose. I have had not one problem with them and they are fantastic with customer service very nice and friendly.


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      ANZ personal loan reviewed by Melissa from Western Australia

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        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      As a straight shooter type, I respect a bank manager who can take the time to listen, and provide me with a product which suits my purpose. I am more than happy with my dealings with this bank, and will continue my patronage into the future.       Full review 

      As a straight shooter type, I respect a bank manager who can take the time to listen, and provide me with a product which suits my purpose. I am more than happy with my dealings with this bank, and will continue my patronage into the future.


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      ANZ personal loan reviewed by Kevin from South Australia

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        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      The customer service was appalling! I am sorry to say that I did not appreciate being stereotyped and treated the way I was. This might have been a one-off situation but it happened to me unfortunately.       Full review 

      The customer service was appalling! I am sorry to say that I did not appreciate being stereotyped and treated the way I was. This might have been a one-off situation but it happened to me unfortunately.


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      ANZ personal loan reviewed by Sunil from New South Wales

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      I use their line of credit for my investment loan. They are quite easy to deal with and reliable. Their fees are average among the big 4. They have a lot of convenient branches around. Their internet banking is quite simple to use, but I guess the...       Full review 

      I use their line of credit for my investment loan. They are quite easy to deal with and reliable. Their fees are average among the big 4. They have a lot of convenient branches around. Their internet banking is quite simple to use, but I guess they can to more.


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      ANZ personal loan reviewed by Raymond from New South Wales

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      My personal loan is very affordable and FLEXIBLE. I can make extra payments whenever or ask for a "break" should I have trouble. There is no problem to get it stocked up either...But I am working on to get rid off it:-)       Full review 

      My personal loan is very affordable and FLEXIBLE. I can make extra payments whenever or ask for a "break" should I have trouble. There is no problem to get it stocked up either...But I am working on to get rid off it:-)


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      ANZ personal loan reviewed by Edith from Queensland

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      I had fantastic face to face customer service, all the options were explained to me, and then I was given advice of which option they thought was best for me. Although their intrest rates is mid-range compared to other financial institutions, I kn...       Full review 

      I had fantastic face to face customer service, all the options were explained to me, and then I was given advice of which option they thought was best for me. Although their intrest rates is mid-range compared to other financial institutions, I know that ANZ is always ready to fix any problems I may have


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      ANZ personal loan reviewed by Suzie from Queensland

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        2. (Reviewed 3 months ago)

      I dislike the product cause I didn't understand some of the contract, and when I pay out the loan i was fined. Before going for a loan make sure you do your assignments.       Full review 

      I dislike the product cause I didn't understand some of the contract, and when I pay out the loan i was fined. Before going for a loan make sure you do your assignments.


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      ANZ personal loan reviewed by Ibrahim from South Australia

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      I have had an account with ANZ for over 10 years. My husband and I went for a business loan with them. After much paper work and meetings we were denied our loan with no reason. 1 week following we found out the loan manager had been fired for not...       Full review 

      I have had an account with ANZ for over 10 years. My husband and I went for a business loan with them. After much paper work and meetings we were denied our loan with no reason. 1 week following we found out the loan manager had been fired for not knowing or doing her job correctly and that she had lost many potential customers for their bank. no compensation or apology was ever given.not happy....


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      ANZ personal loan reviewed by Amanda from South Australia

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        2. (Reviewed 3 months ago)

      The loan I have is a reasonable rate and one thing I like is that if I am late in a payment, they give me an overdraft facility till I top up the account the payments are drawn from.       Full review 

      The loan I have is a reasonable rate and one thing I like is that if I am late in a payment, they give me an overdraft facility till I top up the account the payments are drawn from.


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      ANZ personal loan reviewed by Neil from Western Australia

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      I feel the interest rate for my personal loan is quite high and that wasn't explained to me upon my signing up. It is 15.65%. In fact, I am finding the repayments difficult. The staff are very friendly and try to be helpful, but as I am a single ...       Full review 

      I feel the interest rate for my personal loan is quite high and that wasn't explained to me upon my signing up. It is 15.65%. In fact, I am finding the repayments difficult. The staff are very friendly and try to be helpful, but as I am a single mum, I don't think they really understand my financial situation. I am in the throws of investigating the rates and offers from other banks at the moment. So anyone interested in a loan from ANZ, should do their research before signing up.


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      ANZ personal loan reviewed by Sue from New South Wales

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      When we need some help to get out of debt and combine them all together our bank suggested a personal loan. It has lower repayments then what we were paying to all the single bills. Our bank also direct debits the money out of our regular accoun...       Full review 

      When we need some help to get out of debt and combine them all together our bank suggested a personal loan. It has lower repayments then what we were paying to all the single bills. Our bank also direct debits the money out of our regular accounts so it gets paid every fortnight without us forgetting it, so convienient.


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      ANZ personal loan reviewed by Kelly from Queensland

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      No proper internal records with the bank. They offer pre approved loans at one point, and when you apply, they decline your application.       Full review 

      No proper internal records with the bank. They offer pre approved loans at one point, and when you apply, they decline your application.


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      ANZ personal loan reviewed by Herath from Victoria

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        2. (Reviewed 3 months ago)

      Being a carer, for most banks is not consided a real job. ANZ was the only one to give me a go. Thank you anz.       Full review 

      Being a carer, for most banks is not consided a real job. ANZ was the only one to give me a go. Thank you anz.


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      ANZ personal loan reviewed by Ron from New South Wales

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        1. Overall customer rating
        2. (Reviewed 3 months ago)

      The staff at ANZ are always polite, friendly and very helpful to me. During the initial period they took the time to show and explain everything in detail and making sure that we understood everything. They have excellent customer service. That is...       Full review 

      The staff at ANZ are always polite, friendly and very helpful to me. During the initial period they took the time to show and explain everything in detail and making sure that we understood everything. They have excellent customer service. That is fantastic to see. When you go into these places you want to be in and out and be served with a smile etc. They do this and more. Not like some places where you feel like you want to sit down and cry with them.


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      ANZ personal loan reviewed by Nicole from Queensland

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        2. (Reviewed 4 months ago)

      OMG! 10 out of 10 ANZ. We didn't have to jump through hoops to secure a $20,000 personal loan to consolidate some debts and do some house renovations. We applied by phone on a Tuesday and funds were in our account by Monday. We didn't have to show...       Full review 

      OMG! 10 out of 10 ANZ. We didn't have to jump through hoops to secure a $20,000 personal loan to consolidate some debts and do some house renovations. We applied by phone on a Tuesday and funds were in our account by Monday. We didn't have to show pay slips even though my husbands pay goes into the Commonwealth. All they wanted to see was 3 months of statements for the credit cards with other banks we wanted to pay out. There was no having to show copies of my car loan payments, our home loan details, nothing. I cant believe how easy it was. I rang this morning and they told us we were approved and when we were ready to give them a call which we did tonight and the money was in our account while we were on the phone. I cant believe the difference between ANZ and Commonwealth bank who want you to jump through hoops and charge you an extra 2% for the pleasure. They wanted pay slips from my husband who has his pay going into his account with them not to mention everything else they wanted. Go figure. I say to anyone who has an account with ANZ and wants a personal loan check them out. I am wrapped with how little time it took to get the loan and get the money


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      ANZ personal loan reviewed by a Mozo reviewer from Victoria

      1 person found this review helpful – do you?

      Yes
        1. Overall customer rating
        2. (Reviewed 4 months ago)

      I have banked with anz since i was 16 i have applied and applied and applied in the last 3 years to get even the lowest loan to clear my credit rating which has 2 defaults with a combined sum to just under $500.00. On top of that, I need to fix an...       Full review 

      I have banked with anz since i was 16 i have applied and applied and applied in the last 3 years to get even the lowest loan to clear my credit rating which has 2 defaults with a combined sum to just under $500.00. On top of that, I need to fix and pay off the car i am still paying off to my family and to christen my son and daughter. But even though they can see what goes in and out of my account, they would not even give me a chance at a loan or anything. I'm a single parent trying to give my children the best up bringing i can when people ask who the best to go to get a loan. I tell them not to bother going with anz and tell them what's going to happen. Things should not be that hard for people who are exsisting anz customers for more than 3-5 years coz it makes people like myself want to change banks.


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      ANZ personal loan reviewed by Tegan from Victoria

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        2. (Reviewed 4 months ago)

      Not all the terms of credit requirements were on the website. All information should be available on the www. when everybody wants you to use www, instead of humans. But the facts were not all there.       Full review 

      Not all the terms of credit requirements were on the website. All information should be available on the www. when everybody wants you to use www, instead of humans. But the facts were not all there.


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      ANZ personal loan reviewed by Janet from Queensland

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        2. (Reviewed 4 months ago)

      great bank       Full review 

      great bank


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      ANZ personal loan reviewed by Stan from Tasmania

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        2. (Reviewed 4 months ago)

      The bank treated me as a customer not a number, from the time I started my first savings account. As time progressed and my needs changed, the bank had systems in place ready for the changes I required. There was no hesitation for me to get ...       Full review 

      The bank treated me as a customer not a number, from the time I started my first savings account. As time progressed and my needs changed, the bank had systems in place ready for the changes I required. There was no hesitation for me to get my children started with the bank and they wouldn't have it any other way.


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      ANZ personal loan reviewed by Ray from South Australia

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        2. (Reviewed 5 months ago)

      We were recommended by a staff member to approach the then Bank Manager re our finances. He was very helpful and supportive in our application for a personal loan. Our loan was approved approx 20 minutes later. Our personal loan is on a variable r...       Full review 

      We were recommended by a staff member to approach the then Bank Manager re our finances. He was very helpful and supportive in our application for a personal loan. Our loan was approved approx 20 minutes later. Our personal loan is on a variable rate, on the terms we requested and has redraw facilities, we are happy to and have recommended the ANZ Bank to various family members and friends.


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      ANZ personal loan reviewed by Anna from Western Australia

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        2. (Reviewed 5 months ago)

      I dislike ANZ loans due to their attitudes toward customers when times are tough. The give limited assistance to review situations to be able to repay loans within a budget.       Full review 

      I dislike ANZ loans due to their attitudes toward customers when times are tough. The give limited assistance to review situations to be able to repay loans within a budget.


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      ANZ personal loan reviewed by Jenny from Queensland

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