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  • ANZ reviews

    How is ANZ rated by the Mozo community?

    69%

    Overall Mozo Community rating: 6.9 out of 10

    ANZ reviews

    Overall rating: 6.9 (2993 reviews)*

    Last reviewed: not available


    1. Overall customer rating
    1. Price
    1. Features
    1. Service
    1. Convenience
    1. Trust

    * based on reviews in the past 12 months

    Reviews: 10309

    Thumbs up: 8616 | Thumbs down: 1677

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    Latest ANZ Reviews

    • ANZ Frequent Flyer *

      ANZ First *

      * Fees and charges are payable

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      ANZ credit card review

      Went out of their way to give comfortable service

        1. Overall customer rating
        2. (Reviewed 4 days ago)

      When I went into the branch, it didn't feel like a bank. I felt like I was in a movie, playing the part of a VIP investor with a personal bank representative....yet it was all comfy and casual like visiting a friend's place. Amazing!       Full review 

      When I went into the branch, it didn't feel like a bank. I felt like I was in a movie, playing the part of a VIP investor with a personal bank representative....yet it was all comfy and casual like visiting a friend's place. Amazing!


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        1. Features
        1. Service
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      ANZ Frequent Flyer credit card reviewed by Craig from Western Australia

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      Yes
    • ANZ Access Advantage *

      ANZ Access Advantage *

      * Fees and charges are payable

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      ANZ debit card review

      Competitive rates and great customer service

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      Great customer service, competitive fees and rates, ease of access with telephone banking, internet banking and ATMS located all over Australia. Not that flexible in the matter of what your card can be used for.       Full review 

      Great customer service, competitive fees and rates, ease of access with telephone banking, internet banking and ATMS located all over Australia. Not that flexible in the matter of what your card can be used for.


        1. Price
        1. Features
        1. Service
        1. Convenience
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      ANZ Access Advantage debit card reviewed by Rachael from Tasmania

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      Yes
    • ANZ Variable Rate (Unsecured) *

      ANZ Fixed Rate (Unsecured) *

      • 13.95%

        fixed 1 year rate

      • 14.82%

        comparison rate

      * Fees and charges are payable

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      ANZ personal loan review

      Terrible customer service but wide service variety

        1. Overall customer rating
        2. (Reviewed 4 days ago)

      I strongly dislike all aspects of this bank, unfortunately all my loans, accounts and insurance are with them as it's who my family banks and has a mortgage with. The staff are quite often rude and will talk to each other behind the glass windows ...       Full review 

      I strongly dislike all aspects of this bank, unfortunately all my loans, accounts and insurance are with them as it's who my family banks and has a mortgage with. The staff are quite often rude and will talk to each other behind the glass windows while you stand in front of them waiting for your transaction to be finished. Their rates are constantly on the rise and I receive letters every couple of months saying my loan repayments are rising, which gets very frustrating.


        1. Price
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      ANZ personal loan reviewed by Jessica from New South Wales

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    • ANZ Car Loan - Used (Fixed) *

      • 13.99%

        fixed 1 year rate

      • 14.69%

        comparison rate

      ANZ Car Loan - New (Fixed) *

      • 11.25%

        fixed 1 year rate

      • 11.95%

        comparison rate

      * Fees and charges are payable

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      ANZ car loan review

      Misleading and deceitful

        1. Overall customer rating
        2. (Reviewed 4 days ago)

      After going in with all the right paper-work to get approval, I was told that I would have absolutely no problems to get approval etc and offered an interest rate lower than advertised. I was very impressed- until I decided to apply. The customer ...       Full review 

      After going in with all the right paper-work to get approval, I was told that I would have absolutely no problems to get approval etc and offered an interest rate lower than advertised. I was very impressed- until I decided to apply. The customer service was appalling and the person I had originally spoken with would not take calls or reply to email. I was then told that I was not eligible despite having fulfilled all the requirements. Very unhappy- I was able to get approval from another competitor bank and am very happy. I have also decided to change over all my accounts after this treatment.


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      ANZ car loan reviewed by Christiana from Tasmania

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      Yes
    • ANZ Variable Rate (Breakfree package) *

      • 6.55%

        variable rate

      • 6.88%

        comparison rate

      ANZ Fixed Rate *

      • 6.14%

        fixed 1 year rate

      • 6.95%

        comparison rate

      * Fees and charges are payable

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      ANZ home loan review

      Disgusting service - worse I have experienced

        1. Overall customer rating
        2. (Reviewed 3 days ago)

      I have banked with this company for over 20 years never defaulted on any credit card payment or home loan payment - it took forever, got forgotten about, questioned on everything, it was the longest every application in the world - nearly took 12 ...       Full review 

      I have banked with this company for over 20 years never defaulted on any credit card payment or home loan payment - it took forever, got forgotten about, questioned on everything, it was the longest every application in the world - nearly took 12 months and it was only an extension for home improvements. Made it difficult for me financially - still recovering.


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      ANZ Variable Rate (Breakfree package) home loan reviewed by Nikki from South Australia

      2 people found this review helpful – do you?

      Yes
    • ANZ Progress Saver (Kids) *

      ANZ Progress Saver *

      * Fees and charges are payable

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      ANZ savings account review

      Great customer service and a range of products

        1. Overall customer rating
        2. (Reviewed 4 days ago)

      Progress Saver does help to keep the interest rate down on your mortgage as long as you have the funds to put in there. ANZ are extremely helpful with finance planning but you have to be careful not to have to many insurances etc. In other words p...       Full review 

      Progress Saver does help to keep the interest rate down on your mortgage as long as you have the funds to put in there. ANZ are extremely helpful with finance planning but you have to be careful not to have to many insurances etc. In other words paying for a service that you don't need. They could do a little better on their interest rates as I feel the greed at the the top end is disgusting but that is like all banks.


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      ANZ Progress Saver savings account reviewed by Nicola from New South Wales

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    • ANZ Access Advantage *

      ANZ Student Access Advantage *

      * Fees and charges are payable

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      ANZ bank account review

      Backwards banking

        1. Overall customer rating
        2. (Reviewed 3 days ago)

      To change my address where I want my statement sent to on my account, I have to go to a branch - unable to do it online or over phone. but to close an account One normally goes into a branch, but no I have to do it over the phone.... You've got i...       Full review 

      To change my address where I want my statement sent to on my account, I have to go to a branch - unable to do it online or over phone. but to close an account One normally goes into a branch, but no I have to do it over the phone.... You've got it all backwards ANZ


        1. Price
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      ANZ bank account reviewed by David from New South Wales

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    • ANZ Term Deposit *

      • $5,000.00

        minimum deposit

      * Fees and charges are payable

      Show Rates

      ANZ term deposit review

      Customer service in the bank reasonably helpful.

        1. Overall customer rating
        2. (Reviewed 17 days ago)

      The competitive nature of banking still does not seem to help the customer much at all. It is mainly geared towards the shareholder and major stakeholders. Unfortunately term deposits are quite low which presents a difficulty for self funded ret...       Full review 

      The competitive nature of banking still does not seem to help the customer much at all. It is mainly geared towards the shareholder and major stakeholders. Unfortunately term deposits are quite low which presents a difficulty for self funded retirees or young people trying to save for a deposit on a house etc. Also you need a large amount to term deposit for at the highest available interest rates.


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      ANZ Term Deposit reviewed by Bett from Victoria

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    • ANZ Comprehensive Car Insurance *

      • up to 60%

        maximum no claim discount

      • no

        online discount

      * Fees and charges are payable

      Show policy info

      ANZ car insurance review

      Very reliable, trustworthy and personalised.

        1. Overall customer rating
        2. (Reviewed 4 days ago)

      ANZ provided me with the personalised service and fast service I needed. They are great to talk to and they listen to you, not just pretend to and then say what they are programmed to say.       Full review 

      ANZ provided me with the personalised service and fast service I needed. They are great to talk to and they listen to you, not just pretend to and then say what they are programmed to say.


        1. Price
        1. Features
        1. Service
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      ANZ car insurance reviewed by Barbara from Queensland

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      Yes

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