Bank of Melbourne home loan reviews

Recent Bank of Melbourne home loan reviews

• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  Friendly and helpful staff that do not seem to be based at some offshore call center. Competitively priced loans and a variety of accounts options with features such as rewards programs etc Branch staff are very helpful       Full review 

  Friendly and helpful staff that do not seem to be based at some offshore call center. Competitively priced loans and a variety of accounts options with features such as rewards programs etc Branch staff are very helpful

  
  

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  Bank of Melbourne home loan reviewed by Lee-ann from Victoria 2012-02-02T11:54:46+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  I had been a st george home loan customer for five years. I was then switched over to Bank of Melbourne when Westpac decided they would rebrand the St George Bank in Victoria. Upon commencing a new build i went to them first to see what they c...       Full review 

  I had been a st george home loan customer for five years. I was then switched over to Bank of Melbourne when Westpac decided they would rebrand the St George Bank in Victoria. Upon commencing a new build i went to them first to see what they could offer me. As i didn't work in the city and they didn't open on weekends, the only viable option available to me was to enlist the help of a bank of melbourne mobile banker. So i went online and put in the request to receive a phone call that night. An email showed up saying they didnt get a chance to call me and to call them if i wanted to go further. I went back online and put in a further request for them to contact me the next day. Same email showed up. I then went onto their website and filled in a customer complaint form and sent it to them. that was two months ago and i still havent heard a peep from them. Terrible, terrible customer service! Then they sent me a pre-approved credit card in the mail. Not happy at all! they were happy to try and get credit card interest from me, but to offer me a home loan?? Must have been too hard!!

  
  

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  Bank of Melbourne home loan reviewed by Jarrod from Victoria 2012-01-19T10:16:20+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  My Bank of Melbourne home loan has great features like redraw with no fees, extra payment options with no penalty and they always have passed on interest rate cuts in full very quickly. I love that I am able to manage the loan online myself and n...       Full review 

  My Bank of Melbourne home loan has great features like redraw with no fees, extra payment options with no penalty and they always have passed on interest rate cuts in full very quickly. I love that I am able to manage the loan online myself and not have to physically go into a branch and sign for a redraw or have to wait on the phone for someone to make transactions for me like with other financial institutions. I am in control of my own banking and it is great!

  
  

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  Bank of Melbourne home loan reviewed by Leah from Victoria 2012-01-16T16:36:14+11:00

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• 11. Overall customer rating
  12. (Reviewed 6 months ago)

  Ever since the Bank of Melbourne took over St George my favourite bank, I've noticed alot of miscommunication between the bank and the customer. I suppose it's all about restructuring! I still like to bank with St George as I find their service an...       Full review 

  Ever since the Bank of Melbourne took over St George my favourite bank, I've noticed alot of miscommunication between the bank and the customer. I suppose it's all about restructuring! I still like to bank with St George as I find their service and understanding toward their customers is outstanding! In fact I have made great relationships with their staff at their Highpoint branch. They have always been there when I needed them!

  
  

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  Bank of Melbourne home loan reviewed by Loula from Victoria 2011-11-23T10:21:27+11:00

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• 11. Overall customer rating
  12. (Reviewed 6 months ago)

  We have re-financed our existing ING Home Loan with Bank of Melbourne. Alongside our Home Loan we currently have a Line of Credit, and a transaction account with Debit/Credit card as standard. The Line of Credit was appealing to us, however...       Full review 

  We have re-financed our existing ING Home Loan with Bank of Melbourne. Alongside our Home Loan we currently have a Line of Credit, and a transaction account with Debit/Credit card as standard. The Line of Credit was appealing to us, however we are unlikely to use the transaction account, and the variable rate is slightly higher compared to ING. Bank of Melbourne customer service is better than I have experienced with any bank (both in branch and on the phone), and is what really sets them apart from ING; where they tend to follow a more self-service model in return for more competitive rates and fees.

  
  

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  Bank of Melbourne home loan reviewed by Tristan from Victoria 2011-11-14T11:32:34+11:00

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