Bank of Queensland home loan reviews

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Recent Bank of Queensland home loan reviews

• 11. Overall customer rating
  12. (Reviewed 3 days ago)

  Discount variable home loan is an awesome product that is competitive in costs and interest rate. Bank of Queensland staff are very friendly and go out of their way to help you and give you what they think you need.       Full review 

  Discount variable home loan is an awesome product that is competitive in costs and interest rate. Bank of Queensland staff are very friendly and go out of their way to help you and give you what they think you need.

  
  

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  Bank of Queensland home loan reviewed by Melissia from Queensland 2012-02-06T09:51:28+11:00

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• 11. Overall customer rating
  12. (Reviewed 22 days ago)

  Under advice from our manager, we took out Income Protection Insurance with our home loan never expecting to need to access it. My husband has been unable to work for the last 9 months and is awaiting surgery. We contacted the Insurance company fo...       Full review 

  Under advice from our manager, we took out Income Protection Insurance with our home loan never expecting to need to access it. My husband has been unable to work for the last 9 months and is awaiting surgery. We contacted the Insurance company forwarded all requested information and their service has been unbelievable, we expected to have to fight for the funds but, so far, the company deposits the full amount into the home loan account every 3 months - awesome!

  
  

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  Bank of Queensland home loan reviewed by Leanne from Queensland 2012-01-18T12:14:48+11:00

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• 11. Overall customer rating
  12. (Reviewed 24 days ago)

  Been with BoQ for 30 years. The Manager is now my friend, and I have trust in him. The loan was set up , explained and gave the best rate!       Full review 

  Been with BoQ for 30 years. The Manager is now my friend, and I have trust in him. The loan was set up , explained and gave the best rate!

  
  

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  Bank of Queensland home loan reviewed by Karl from Queensland 2012-01-16T17:37:35+11:00

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• 11. Overall customer rating
  12. (Reviewed 24 days ago)

  Pros are that the bank maintains rates in line with the other majors. Cons are that the bank maintains rates in line with other majors and have proven inflexible at the point of negotiating a better rate or giving advise of a more suitable alterna...       Full review 

  Pros are that the bank maintains rates in line with the other majors. Cons are that the bank maintains rates in line with other majors and have proven inflexible at the point of negotiating a better rate or giving advise of a more suitable alternatives. We have only stayed because of the assosciated costs of transferring to another bank.

  
  

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  Bank of Queensland home loan reviewed by Jan from Queensland 2012-01-16T17:35:51+11:00

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• 11. Overall customer rating
  12. (Reviewed 24 days ago)

  BOQ are flexible and competitive, treating each case individually....they have a greater motivation to create happy clients because many of the branches are franchised.       Full review 

  BOQ are flexible and competitive, treating each case individually....they have a greater motivation to create happy clients because many of the branches are franchised.

  
  

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  Bank of Queensland home loan reviewed by Karen from Queensland 2012-01-16T17:18:37+11:00

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• 11. Overall customer rating
  12. (Reviewed about 1 month ago)

  There is a $350 fee on this loan every year and it comes out with no warning letter or anything, it just gets taken out of your account, so you are in the red, and any money that goes into the account has to pay it whether you can afford it at the...       Full review 

  There is a $350 fee on this loan every year and it comes out with no warning letter or anything, it just gets taken out of your account, so you are in the red, and any money that goes into the account has to pay it whether you can afford it at the time or not !! Disgusting really !!

  
  

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  Bank of Queensland home loan reviewed by Amanda from Queensland 2012-01-04T13:23:49+11:00

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• 11. Overall customer rating
  12. (Reviewed about 1 month ago)

  I like Bank of Queensland's home loan deals, as they are just as good as the "Big 4 banks." In fact, they are better. They are always quick to drop their interest rates, their personal attention is second to none and my bank manager is always aro...       Full review 

  I like Bank of Queensland's home loan deals, as they are just as good as the "Big 4 banks." In fact, they are better. They are always quick to drop their interest rates, their personal attention is second to none and my bank manager is always around for a chat or to give me advise if I have any questions. Two years ago my 21 year old son bought his first home, I took him to my bank where he applied and got a mortgage, the bank done everything for us, they even waivered the mortgage fee,to help our son. I honestly am very heppy to be a Bank of Queensland customer, and my son is very happy with them too.

  
  

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  Bank of Queensland home loan reviewed by Anita from Queensland 2011-12-15T13:52:25+11:00

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• 11. Overall customer rating
  12. (Reviewed about 1 month ago)

  Last weekend we made an appointment to see our local manager. He explained how we can maximise our money to pay off our home loan quicker. We are now on first name terms so when we need more money next year to buy our first investment property he ...       Full review 

  Last weekend we made an appointment to see our local manager. He explained how we can maximise our money to pay off our home loan quicker. We are now on first name terms so when we need more money next year to buy our first investment property he will make it happen - no fuss, no dramas. Can't rate the bank highly enough.

  
  

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  Bank of Queensland home loan reviewed by Liz from Queensland 2011-12-15T13:50:33+11:00

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• 11. Overall customer rating
  12. (Reviewed about 1 month ago)

  Small bank, first to drop interest rates. Shows how important the customers are to them. First name basis with all the staff at our branch. Never a problem with getting assistance.       Full review 

  Small bank, first to drop interest rates. Shows how important the customers are to them. First name basis with all the staff at our branch. Never a problem with getting assistance.

  
  

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  Bank of Queensland home loan reviewed by Tracey from Queensland 2011-12-15T12:09:04+11:00

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• 11. Overall customer rating
  12. (Reviewed 2 months ago)

  We have a local BOQ branch where we are and they are amazing. The customer service is just the best and they will go above and beyond to assist.       Full review 

  We have a local BOQ branch where we are and they are amazing. The customer service is just the best and they will go above and beyond to assist.

  
  

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  Bank of Queensland home loan reviewed by Kaye from New South Wales 2011-12-07T10:16:14+11:00

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• 11. Overall customer rating
  12. (Reviewed 2 months ago)

  The scum foreclosed on the loan and evicted us despite having $12 million in security for a $3 million loan and a contract for sale of some of the property for $8.6 million, they evicted us rather than wait 7 weeks for settlement, putting my wife ...       Full review 

  The scum foreclosed on the loan and evicted us despite having $12 million in security for a $3 million loan and a contract for sale of some of the property for $8.6 million, they evicted us rather than wait 7 weeks for settlement, putting my wife through stress that nearly killed her with a heart attack, I would not deal with these people under any circumstances, BE WARNED !!!!! BOQ foreclose more than any other bank

  
  

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  Bank of Queensland home loan reviewed by Keith from Queensland 2011-12-05T15:18:36+11:00

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• 11. Overall customer rating
  12. (Reviewed 3 months ago)

  Service is everything for me. BOQ offers superior personalized service. Having owner operated branches does make a huge difference. Whether you require further information or simply need to draw out money above & beyond your limit, Chris who ow...       Full review 

  Service is everything for me. BOQ offers superior personalized service. Having owner operated branches does make a huge difference. Whether you require further information or simply need to draw out money above & beyond your limit, Chris who owns Adelaide's BOQ branch is easily accessible at all times to make this happen. Last year when my parents fell ill with cancer, I needed extra cash to help them out with their treatment & one phone call directly the the Branch Manager later this had been arranged. Far too many banks these days are too commercialized which has desensatised any customer/manager relationships. By creating an owner operated system in all of their branches BOQ have resolved this problem & brought back the key fundamental thing customers require - quality service with a smile.

  
  

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  Bank of Queensland home loan reviewed by Michael from South Australia 2011-11-14T12:09:23+11:00

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• 11. Overall customer rating
  12. (Reviewed 3 months ago)

  My husband and I went halves in a property with my brother in law in which we all lived there together. We had a falling out and my brother in law moved out and left it all up to us to pay the house. We tried to sell it but couldn't. BOQ would...       Full review 

  My husband and I went halves in a property with my brother in law in which we all lived there together. We had a falling out and my brother in law moved out and left it all up to us to pay the house. We tried to sell it but couldn't. BOQ would not help us in any way they were making us pay not one but x2 exit fee's cause the 1 mortgage was split into 2 loans. So we had no luck in in selling our home to break even or even for a little bit of debt we would have been in debit massively with all the exit fee etc. So my husband's grandfather bought half the house to help us. But because he had to pay out half the loan BOQ have made us restructure the whole loan they were still going to make us pay our fixed term loan fee of $10,000.00 and like $3,000.00 normal fees. So after much arguing they are not making us pay the $10,000.00 but are keeping us on the higher interest rate for the next year until our fix term loan ends. So we have to keep struggling for another year. I would not recommend BOQ to anyone they have made our financial life hell and don't help at all.

  
  

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  Bank of Queensland home loan reviewed by Ange from Queensland 2011-11-14T11:58:53+11:00

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• 11. Overall customer rating
  12. (Reviewed 3 months ago)

  Because at the Bank of Queensland, you are dealing with a bank manager who owns his own business and therefore it is in his/her best interest to assist and guide you. I have found the service above average in all aspects and better still, you are...       Full review 

  Because at the Bank of Queensland, you are dealing with a bank manager who owns his own business and therefore it is in his/her best interest to assist and guide you. I have found the service above average in all aspects and better still, you are treated as a real person not just someone standing at the counter. All queries I have had have been answered immediately and with interest shown by them to all my banking needs.

  
  

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  Bank of Queensland home loan reviewed by Narelle from Queensland 2011-11-14T11:57:22+11:00

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• 11. Overall customer rating
  12. (Reviewed 3 months ago)

  I like the BoQ because it provides VIP status, I can get answers to my queries very quickly and their online service is easy and friedly to use and its suits my way of managing my fiances very quickly. Branches are located within walking distan...       Full review 

  I like the BoQ because it provides VIP status, I can get answers to my queries very quickly and their online service is easy and friedly to use and its suits my way of managing my fiances very quickly. Branches are located within walking distance from home and work. BoQ has friendly managers who take the time and effort to address one's concerns.

  
  

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  Bank of Queensland home loan reviewed by Michael from Western Australia 2011-11-08T17:37:09+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  Had looked at BOQ in the past as their investment loans looked quite good but again after watching a report on the foreclosure on a home that should not have been that way I will never think of using that bank again to deal and treat people like ...       Full review 

  Had looked at BOQ in the past as their investment loans looked quite good but again after watching a report on the foreclosure on a home that should not have been that way I will never think of using that bank again to deal and treat people like that.

  
  

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  Bank of Queensland home loan reviewed by Terry from Western Australia 2011-10-19T15:03:17+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  The branch we refinanced through had rude staff who were not helpful at all.. our home loan manager didn't explain all fees & charges..we both didn't receive any letter to say we were $200.00 behind which we didn't know & only got a call to say t...       Full review 

  The branch we refinanced through had rude staff who were not helpful at all.. our home loan manager didn't explain all fees & charges..we both didn't receive any letter to say we were $200.00 behind which we didn't know & only got a call to say they were going to start legal action if we didn't fix it up.. if I could go though another bank I would..

  
  

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  Bank of Queensland home loan reviewed by a Mozo reviewer from Queensland 2011-10-12T15:46:50+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  I have the best bank manager who has been the most helpful bank manager that I have EVER had dealing with.       Full review 

  I have the best bank manager who has been the most helpful bank manager that I have EVER had dealing with.

  
  

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  Bank of Queensland home loan reviewed by Carol from Northern Territory 2011-10-11T14:31:55+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  I like this bank as their manager is quite personal and easy to get along with, wiling to help as well.       Full review 

  I like this bank as their manager is quite personal and easy to get along with, wiling to help as well.

  
  

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  Bank of Queensland home loan reviewed by Jennifer from Queensland 2011-10-04T15:05:45+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  We have had several loans for investment houses and on each occassion we have found the assistance in setting them up easy and hassle free.       Full review 

  We have had several loans for investment houses and on each occassion we have found the assistance in setting them up easy and hassle free.

  
  

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  Bank of Queensland home loan reviewed by Roy from Queensland 2011-09-28T10:34:57+10:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  BOQ branch managers have the ability to make decisions and I have found them vary helpful with home loans and personal loans the manager will give you advice where possible and direct you in the right directions with making decisions on weather to...       Full review 

  BOQ branch managers have the ability to make decisions and I have found them vary helpful with home loans and personal loans the manager will give you advice where possible and direct you in the right directions with making decisions on weather to fix your home loan or to just go with the market. I have found them to be flexible and extremely helpful with big decisions in regard to finances and affordability.

  
  

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  Bank of Queensland home loan reviewed by Brian from Queensland 2011-09-27T16:21:31+10:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  Their customer service is great in the branch. Their interest rates sometimes aren't that competitive with other banks       Full review 

  Their customer service is great in the branch. Their interest rates sometimes aren't that competitive with other banks

  
  

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  Bank of Queensland home loan reviewed by Rebecca from Queensland 2011-09-27T15:13:54+10:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  Pretty good, but additional services and link accounts would make them the best bank!       Full review 

  Pretty good, but additional services and link accounts would make them the best bank!

  
  

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  Bank of Queensland home loan reviewed by Shamshadh from Queensland 2011-08-31T13:07:59+10:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  excellent customer service and dealing with people on the phone, not machines. Handy having someone that can be contacted when needed, not having to leave messages and waiting for call backs       Full review 

  excellent customer service and dealing with people on the phone, not machines. Handy having someone that can be contacted when needed, not having to leave messages and waiting for call backs

  
  

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  Bank of Queensland home loan reviewed by Catherine from Western Australia 2011-08-31T11:53:47+10:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  From initial set up of my home loan and savings account, they went out of their way to keep everything as easy as possible. I'm based in Lismore, and I went through the Wynnum branch. Despite the distance, there was no disadvantage and the custome...       Full review 

  From initial set up of my home loan and savings account, they went out of their way to keep everything as easy as possible. I'm based in Lismore, and I went through the Wynnum branch. Despite the distance, there was no disadvantage and the customer service is exceptional.

  
  

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  Bank of Queensland home loan reviewed by Vanessa from New South Wales 2011-08-31T09:50:42+10:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  I like them alot because when I call them it takes a maximum 2 minutes to talk to an actual person and they always bring my details up straight away and can answer my questions. We've been with them for nearly five years and I have yet to have a d...       Full review 

  I like them alot because when I call them it takes a maximum 2 minutes to talk to an actual person and they always bring my details up straight away and can answer my questions. We've been with them for nearly five years and I have yet to have a dissatisfied moment with them.

  
  

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  Bank of Queensland home loan reviewed by Jessica from Victoria 2011-07-11T15:51:30+10:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  The Bank Manager owns the business and shows a genuine interest and concern when discussing the products available and arranging the best deal       Full review 

  The Bank Manager owns the business and shows a genuine interest and concern when discussing the products available and arranging the best deal

  
  

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  Bank of Queensland home loan reviewed by Melissa from Queensland 2011-07-11T14:26:01+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  Our mortgage is tied into a Line of credit. This facility is only good if you have good control over your spending as it is so easy to keep withdrawing in which case the loan will never decrease.       Full review 

  Our mortgage is tied into a Line of credit. This facility is only good if you have good control over your spending as it is so easy to keep withdrawing in which case the loan will never decrease.

  
  

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  Bank of Queensland home loan reviewed by Carol from Victoria 2011-05-30T09:59:54+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  I enjoy the fact of being able to have my Bank Managers business card in my wallet & the option to phone him at any time via desk or mobile phone as well as directly to his email address. I always get prompt service & I never pay ATM charges no ma...       Full review 

  I enjoy the fact of being able to have my Bank Managers business card in my wallet & the option to phone him at any time via desk or mobile phone as well as directly to his email address. I always get prompt service & I never pay ATM charges no matter which banks ATM I use. The interest rate is not the best out of the bunch but then you save money on the upfront package fee and not getting the run around in a time poor world.

  
  

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  Bank of Queensland home loan reviewed by Peter from New South Wales 2011-05-23T12:33:34+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  Using fixed term should clearly be discussed with potential clients.       Full review 

  Using fixed term should clearly be discussed with potential clients.

  
  

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  Bank of Queensland home loan reviewed by Sandra from Queensland 2011-05-23T12:25:12+10:00

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