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BankWest home loan reviews

Read the latest BankWest reviews from real customers around Australia. Get the inside story on BankWest home loans from the Mozo community.

See all BankWest home loan reviews here, or search our reviews to find reviews about other providers.

BankWest home loan 

A Mozo reviewer from New South Wales, a BankWest home loan customer. 9Overall Rating
  The staff at the Penrith Branch of BankWest were helpful, knowledgeable and professional. Their home loan products were very competitive. The best thing is that the branches are open 6 days a week! Reviewed 1 day ago  
  • 7Pricing
  • 9Product Features
  • 10Customer Service
  • 10Convenience
  • 8Trust

BankWest home loan 

A Mozo reviewer from New South Wales, a BankWest home loan customer. 5Overall Rating
  They seem to forget to tell you about the fees and any extra charges, then mail you two different statements with extra charges. That leaves me to call them to tell them what mistakes have been made! Frustrating. Reviewed 14 days ago  
  • 3Pricing
  • 3Product Features
  • 5Customer Service
  • 4Convenience
  • 5Trust

BankWest home loan 

Simon from New South Wales, a BankWest home loan customer. 8Overall Rating
  Bankwest were honest, had competitive rates and their customer service has been good. Hold times on the phone are quite reasonable too. Reviewed 14 days ago  
  • 10Pricing
  • 7Product Features
  • 8Customer Service
  • 9Convenience
  • 8Trust

BankWest home loan 

Sean from New South Wales, a BankWest home loan customer. 9Overall Rating
  It's very easy to sign up for an the process was not complicated to understand. When you log onto online banking, you can clearly see your accounts displayed. The format is excellent. They also offer a better rate than most banks and they flexible with their progress payments. They have made a normally frustrating process a very very easy one. I have all my accounts with bankwest now and have no reason to change in the future. Reviewed 14 days ago  
  • 10Pricing
  • 10Product Features
  • 8Customer Service
  • 8Convenience
  • 8Trust

BankWest home loan 

Rhian from Western Australia, a BankWest home loan customer. 6Overall Rating
  Could be more competitive with interest rates. Reviewed 14 days ago  
  • 4Pricing
  • 2Product Features
  • 7Customer Service
  • 5Convenience
  • 8Trust

BankWest home loan 

Loretta from Western Australia, a BankWest home loan customer. 10Overall Rating
  Well we needed to buy a house and they helped us with all of their support, they were very supportive. Reviewed 14 days ago  
  • 6Pricing
  • 6Product Features
  • 6Customer Service
  • 10Convenience
  • 10Trust

BankWest home loan 

Lee from Western Australia, a BankWest home loan customer. 6Overall Rating
  This product is portable which is most convenient. Reviewed 14 days ago  
  • 5Pricing
  • 8Product Features
  • 10Customer Service
  • 8Convenience
  • 7Trust

BankWest home loan 

Carol from Victoria, a BankWest home loan customer. 3Overall Rating
  They charge high interest rates and are not flexible. We wanted to change to a fixed rate and they would not do it. Reviewed 14 days ago  
  • 3Pricing
  • 1Product Features
  • 2Customer Service
  • 0Convenience
  • 7Trust

BankWest home loan 

Pippa from Western Australia, a BankWest home loan customer. 9Overall Rating
  I really like the flexibility of making our repayments when we like rather then direct debit when they like. Always easy to speak to a consultant on the phone. We gave refinanced several times and alwady have been offered the best rate in the market. This homeloan saves us thousands of dollars a year. Reviewed 14 days ago  
  • 8Pricing
  • 9Product Features
  • 9Customer Service
  • 8Convenience
  • 8Trust

BankWest home loan 

Wayne from New South Wales, a BankWest home loan customer. 8Overall Rating
  They were very easy to communicate with, they updated at each stage, they used email and mobile phone - nothing was to hard for them and they always sounded like they had a smile on their face. Reviewed 14 days ago  
  • 8Pricing
  • 8Product Features
  • 10Customer Service
  • 10Convenience
  • 10Trust

BankWest home loan 

Rob from South Australia, a BankWest home loan customer. 2Overall Rating
  They haven't offered us anything but interest rate rises since we got our mortgage they haven't even offered us a credit card linked to the account. Reviewed 14 days ago  
  • 4Pricing
  • 3Product Features
  • 2Customer Service
  • 2Convenience
  • 1Trust

BankWest home loan 

Tracy from New South Wales, a BankWest home loan customer. 9Overall Rating
  BankWest provided me with the best customer service I have ever experienced from a bank. I couldn't find a better overall home loan deal anywhere. The branches are open on weekends too! Reviewed 14 days ago  
  • 10Pricing
  • 10Product Features
  • 10Customer Service
  • 10Convenience
  • 8Trust

BankWest home loan 

Shaun from Victoria, a BankWest home loan customer. 7Overall Rating
  Bank account offers me free ATM withdrawals at any major bank ATM which helps me keep my fees down. Reviewed 14 days ago  
  • 6Pricing
  • 8Product Features
  • 8Customer Service
  • 6Convenience
  • 6Trust

BankWest home loan 

Christen from New South Wales, a BankWest home loan customer. 8Overall Rating
  I dislike the number of posted advices sent - the bank should have sent a notification to opt for online notification of rate changes etc to save on postage and documentation, the environment etc. Reviewed 15 days ago  
  • 10Pricing
  • 9Product Features
  • 7Customer Service
  • 7Convenience
  • 9Trust

BankWest home loan 

Sharon from Western Australia, a BankWest home loan customer. 10Overall Rating
  we have only had a good experience with this product and have no problem in reccomending it to others Reviewed 16 days ago  
  • 10Pricing
  • 4Product Features
  • 10Customer Service
  • 10Convenience
  • 10Trust

BankWest home loan 

Greg from New South Wales, a BankWest home loan customer. 3Overall Rating
  once again, customer service was WAY lacking! they gave me the wrong documents to sign and forgot to give me others! and since my contact has gone on leave..ONCE AGAIN no one can help me. VERY FRUSTRATING!!!! Reviewed 16 days ago  
  • 7Pricing
  • 8Product Features
  • 1Customer Service
  • 6Convenience
  • 8Trust

BankWest home loan 

Melanie from Australian Capital Territory, a BankWest home loan customer. 3Overall Rating
  They stuffed up our settlement because they lost our FHOG documents and we had to pay our builder thousands of dollars in compensation. Reviewed 16 days ago  
  • 4Pricing
  • 2Product Features
  • 3Customer Service
  • 2Convenience
  • 2Trust

BankWest home loan 

Martin from Victoria, a BankWest home loan customer. 1Overall Rating
  Very poor customer service Reviewed 16 days ago  
  • 8Pricing
  • 1Product Features
  • 1Customer Service
  • 1Convenience
  • 2Trust

BankWest home loan 

Craig from South Australia, a BankWest home loan customer. 4Overall Rating
  Bankwest proved to not be accomodating on a request from our family to borrow a small amount of money on top of our existing mortgage which you can see below, we've had with them for more than 5 years. When our current contract ends in 12 months we will be looking to take our mortgage elsewhere. Reviewed 20 days ago  
  • 5Pricing
  • -Product Features
  • 6Customer Service
  • 9Convenience
  • 3Trust

BankWest home loan 

Denis from Western Australia, a BankWest home loan customer. 9Overall Rating
  Great bank, great service, great products. Reviewed 21 days ago  
  • 9Pricing
  • 9Product Features
  • 9Customer Service
  • 9Convenience
  • 10Trust

BankWest home loan 

Steve from Queensland, a BankWest home loan customer. 7Overall Rating
  Pay a fee and can change loan as many times as you like for nothing. Reviewed 21 days ago  
  • 7Pricing
  • 7Product Features
  • 8Customer Service
  • 2Convenience
  • 7Trust

BankWest home loan 

Ray from Western Australia, a BankWest home loan customer. 3Overall Rating
  There is absolutely no contact after the loan is taken out. How about a call to tell us if we could have a better product that would help keep us as a loyal customer. Reviewed 21 days ago  
  • 3Pricing
  • 2Product Features
  • 5Customer Service
  • 8Convenience
  • 2Trust

BankWest home loan 

Viv from Western Australia, a BankWest home loan customer. 9Overall Rating
  Bank west has been very helpful in all my mortgage dealings. Reviewed 21 days ago  
  • 9Pricing
  • 9Product Features
  • 9Customer Service
  • 9Convenience
  • 9Trust

BankWest home loan 

Bill from Western Australia, a BankWest home loan customer. 8Overall Rating
  I have been with this bank for 30 years and would not think of changing. Reviewed 21 days ago  
  • 8Pricing
  • 7Product Features
  • 7Customer Service
  • 9Convenience
  • 8Trust

BankWest home loan 

Sandra from Queensland, a BankWest home loan customer. 9Overall Rating
  My home loan is with Bankwest and I have found them to be very accomodating and genuinely interested in explaining their products when asked. The staff are friendly and eager to assist without being "over zealous" in wanting you to hear about new products or asking you if you know about their various other rates and options when you just want to get your banking done and leave. I have recommended them to family/friends as an option for home loans at competitive rates with service. Reviewed 21 days ago  
  • 8Pricing
  • 8Product Features
  • 10Customer Service
  • 8Convenience
  • 9Trust

BankWest home loan 

Dee from Western Australia, a BankWest home loan customer. 10Overall Rating
  The interest rate, ease of availability to obtain excess cash, no exit fees. Reviewed 21 days ago  
  • 10Pricing
  • 10Product Features
  • 10Customer Service
  • 10Convenience
  • 10Trust

BankWest home loan 

Linda from New South Wales, a BankWest home loan customer. 10Overall Rating
  The people at bankwest are inviting and friendly. They offered me advice on the best way to maximise my home loan without being asked and also my home loan minimises each month. Reviewed 21 days ago  
  • 7Pricing
  • 10Product Features
  • 10Customer Service
  • 10Convenience
  • 10Trust

BankWest home loan 

Jo from Queensland, a BankWest home loan customer. 3Overall Rating
  The Lite and Lite plus packages come with unwanted extras such as Credit card with hidden fees. Bank branches are not available in my area so have to rely on mobile lenders or travel long distances to arrange some transactions. Reviewed 21 days ago  
  • 3Pricing
  • 4Product Features
  • 2Customer Service
  • 1Convenience
  • 2Trust

BankWest home loan 

Jasper from Western Australia, a BankWest home loan customer. 10Overall Rating
  I called one of their Mobile Banking Home Loan Specialists. I will never go elsewhere again - outstanding. Reviewed 22 days ago  
  • 10Pricing
  • 10Product Features
  • 10Customer Service
  • 10Convenience
  • 10Trust
 

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