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    • Citibank bank account reviews

    How are Citibank bank accounts rated by the Mozo community?

    62%

    Overall Mozo Community rating: 6.2 out of 10

    Citibank bank accounts

    Overall rating: 6.2 (11 reviews)

    Last reviewed: 13 January 2012


    11. Overall customer rating
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    Reviews: 42

    Thumbs up: 35 | Thumbs down: 7

    Featured bank account from Citibank

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    Recent Citibank bank account reviews

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        11. Overall customer rating
        12. (Reviewed 25 days ago)

      Citibank's cheque account can be linked directly to a savings account and money can be transferred, on line, between the two accounts, with the transfer occurring almost immediately - very useful. The only problem I can think of in relation to ...       Full review 

      Citibank's cheque account can be linked directly to a savings account and money can be transferred, on line, between the two accounts, with the transfer occurring almost immediately - very useful. The only problem I can think of in relation to this product is the two to three day delay before cheques or deposits appear on the on-line statement.


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      Citibank bank account reviewed by Ronda from Victoria

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      I have been with this bank for aeons--35 yrs. They are now touting a fee free account for newcomers, but I still pay $5 a month just for the priviledge of placing my money in their bank.They do not supply personal service & their mail service is v...       Full review 

      I have been with this bank for aeons--35 yrs. They are now touting a fee free account for newcomers, but I still pay $5 a month just for the priviledge of placing my money in their bank.They do not supply personal service & their mail service is very arrogant & not consumer friendly at all. I have been charged exorbitant amounts for bouncing cheque as it was a fraud cheque. Citibank refused to acknowledge or help in tracing the perpertrator. Your problem as they put it.


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      Citibank bank account reviewed by Jay from New South Wales

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        11. Overall customer rating
        12. (Reviewed 6 months ago)

      Great fee free account, but customer service is annoying. They are all sweetness and light when you have substantial savings with them, but will threaten you with account closure as soon as you put a foot wrong.       Full review 

      Great fee free account, but customer service is annoying. They are all sweetness and light when you have substantial savings with them, but will threaten you with account closure as soon as you put a foot wrong.


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      Citibank bank account reviewed by Geoff from Queensland

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      Citibank need to look after their loyal customers, by giving them good incentives like added bonus rates for online banking etc.       Full review 

      Citibank need to look after their loyal customers, by giving them good incentives like added bonus rates for online banking etc.


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      Citibank bank account reviewed by Philip from Western Australia

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        11. Overall customer rating
        12. (Reviewed 8 months ago)

      2 free transactions / month - after that $2 each - far too expensive on fees. I have minimized this and rarely use over 2 but the fee is away out-of-line IMO.       Full review 

      2 free transactions / month - after that $2 each - far too expensive on fees. I have minimized this and rarely use over 2 but the fee is away out-of-line IMO.


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      Citibank bank account reviewed by Larry from Queensland

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Although the number of Citibank outlets is low, whenever I call them on the phone my call is answered promptly and my questions answered and potential problems dealt with swiftly. And Citibanks ATMs are scarce too but that isnt a real problem give...       Full review 

      Although the number of Citibank outlets is low, whenever I call them on the phone my call is answered promptly and my questions answered and potential problems dealt with swiftly. And Citibanks ATMs are scarce too but that isnt a real problem given that we can use any of the many Wespac ATM''s and not attract a $2 usage fee.


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      Citibank bank account reviewed by Col from Victoria

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      I was with another bank for a number of years, when I was planning a trip overseas I wanted to be able to transfer money from home to the UK, Citibank seemed to be the only bank that could transfer between international Citibank accounts, instantl...       Full review 

      I was with another bank for a number of years, when I was planning a trip overseas I wanted to be able to transfer money from home to the UK, Citibank seemed to be the only bank that could transfer between international Citibank accounts, instantly and with no fees. The account also had no bank fees and provides me with Visa Debit access to my money. They don't have branches, but I do everything over the Internet, or you can visit a post office or NAB branch.


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      Citibank bank account reviewed by Benjamin from Victoria

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      Only 3 walk in branches in Melbourne. Even when put on notice re withdraws there are issues either on line or in the actual bank. It is as thou people do not enter their premises. The staff are off shore and therefore, either do not understand...       Full review 

      Only 3 walk in branches in Melbourne. Even when put on notice re withdraws there are issues either on line or in the actual bank. It is as thou people do not enter their premises. The staff are off shore and therefore, either do not understand what is said to them or vicar verse, most of the time. We have been with this bank for a long time and have seen how it has changed over the years. So it is time to leave....


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      Citibank bank account reviewed by Sylvia from Victoria

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      They have met all our banking needs vith no fuss, making it peace of mind for us       Full review 

      They have met all our banking needs vith no fuss, making it peace of mind for us


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      Citibank bank account reviewed by Tanya from South Australia

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      Good Products with wide range. Can also be accessed in many places overseas which is convenient to business travellers.       Full review 

      Good Products with wide range. Can also be accessed in many places overseas which is convenient to business travellers.


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      Citibank bank account reviewed by Natalie from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Great interest rate for higher interest account if you're a new customer. Once you're a customer you might have to bring in new funds in order to maintain your benefits. Customer service on the phone is outsourced overseas, so sometimes can be...       Full review 

      Great interest rate for higher interest account if you're a new customer. Once you're a customer you might have to bring in new funds in order to maintain your benefits. Customer service on the phone is outsourced overseas, so sometimes can be frustrating to convey your needs. Branches only available in big cities. There are overseas branches, card holders can get discounts and benefits at various places.


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      Citibank bank account reviewed by Helen from Queensland

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Pros: - no monthly fees, online banking, linked savings accounts (there is a bit of interest on them, they are available) Cons: - deposit only in NAB or post office, take money out (without charge) from Westpac ATMs. It becomes confusing sometime...       Full review 

      Pros: - no monthly fees, online banking, linked savings accounts (there is a bit of interest on them, they are available) Cons: - deposit only in NAB or post office, take money out (without charge) from Westpac ATMs. It becomes confusing sometimes. There are fees for overdraw. Client service is not brilliant but sending letters helps to solve the issues.


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      Citibank bank account reviewed by Olga from Victoria

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Citibank has no ATMs and next to no branchs in Australia. Their call centre is overseas. The people you speak to can speak english but they do not understand it.       Full review 

      Citibank has no ATMs and next to no branchs in Australia. Their call centre is overseas. The people you speak to can speak english but they do not understand it.


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      Citibank bank account reviewed by John from Queensland

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Citibank is a global bank with local presence. They have strong customer focus and by this, I mean that their customer service personnel are given decision-making authority without always having to refer matters to their supervisor (unlike other ...       Full review 

      Citibank is a global bank with local presence. They have strong customer focus and by this, I mean that their customer service personnel are given decision-making authority without always having to refer matters to their supervisor (unlike other banks).


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      Citibank bank account reviewed by Peter from Victoria

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      They refuse to give me more than one card on the account. Gave my wife access to the account, yet cannot give her an ATM card because she has one for another account at same bank and unwilling to give one to access this account. the paperwork...       Full review 

      They refuse to give me more than one card on the account. Gave my wife access to the account, yet cannot give her an ATM card because she has one for another account at same bank and unwilling to give one to access this account. the paperwork to give my wife access to my account had to be done twice!!they lost the paperwork.


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      Citibank bank account reviewed by Jacques from Queensland

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Likes - no fees. Dislike - personnel contact lacking.       Full review 

      Likes - no fees. Dislike - personnel contact lacking.


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      Citibank bank account reviewed by Joy from Western Australia

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        11. Overall customer rating
        12. (Reviewed almost 2 years ago)

      I opened this account as a savings account only to find out it is now a cheque account. It is convenient for overseas travel because there are Citibank ATMS and branches. Not very good otherwise for Australian residents.       Full review 

      I opened this account as a savings account only to find out it is now a cheque account. It is convenient for overseas travel because there are Citibank ATMS and branches. Not very good otherwise for Australian residents.


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      Citibank bank account reviewed by Elizabeth from Victoria

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        11. Overall customer rating
        12. (Reviewed almost 2 years ago)

      Even with the lack of branches, I have found Citibank always accessible.       Full review 

      Even with the lack of branches, I have found Citibank always accessible.


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      Citibank bank account reviewed by Keith from Victoria

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        11. Overall customer rating
        12. (Reviewed almost 2 years ago)

      Great customer service.       Full review 

      Great customer service.


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      Citibank bank account reviewed by Josh from New South Wales

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        11. Overall customer rating
        12. (Reviewed about 2 years ago)

      They are very professional, and offer a good product to businesses. The only strange thing is that they will only allow one debit card attached to a company bank account, even though there are two authorised signatories. When we queried this, we...       Full review 

      They are very professional, and offer a good product to businesses. The only strange thing is that they will only allow one debit card attached to a company bank account, even though there are two authorised signatories. When we queried this, we were told it was company policy, and no other explanation.


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      Citibank bank account reviewed by Bill from Queensland

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        11. Overall customer rating
        12. (Reviewed about 2 years ago)

      Easy to transfer money between accounts and easy to open accounts. Frustrating to try and change address, etc over the phone.       Full review 

      Easy to transfer money between accounts and easy to open accounts. Frustrating to try and change address, etc over the phone.


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      Citibank bank account reviewed by Leana from Northern Territory

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        11. Overall customer rating
        12. (Reviewed about 2 years ago)

      I find the online banking and paperless statement excellent.       Full review 

      I find the online banking and paperless statement excellent.


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      Citibank bank account reviewed by Patricia from Western Australia

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        11. Overall customer rating
        12. (Reviewed about 2 years ago)

      No fees are great, more ATM locations required.       Full review 

      No fees are great, more ATM locations required.


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      Citibank bank account reviewed by David from New South Wales

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        11. Overall customer rating
        12. (Reviewed about 2 years ago)

      No bank account fees or hidden costs if you have your salary deposited and no atm fees if you use a westpac atm       Full review 

      No bank account fees or hidden costs if you have your salary deposited and no atm fees if you use a westpac atm


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      Citibank bank account reviewed by Linda from Western Australia

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        11. Overall customer rating
        12. (Reviewed about 2 years ago)

      Citibank offers reasonably good customer service if you are assigned a personal banker. However, I would not recommend it for business clients.       Full review 

      Citibank offers reasonably good customer service if you are assigned a personal banker. However, I would not recommend it for business clients.


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      Citibank bank account reviewed by Nora from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      It allows the use of more than just Citibank ATMs, but I wish it would go back to the pre-March 09 conditions, where you had the ability to use any ATM with no fees.       Full review 

      It allows the use of more than just Citibank ATMs, but I wish it would go back to the pre-March 09 conditions, where you had the ability to use any ATM with no fees.


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      Citibank bank account reviewed by Alastair from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      It was better before the new regulations came in and we could use any ATM fee-free. Now we can only use Westpac ATM's free.       Full review 

      It was better before the new regulations came in and we could use any ATM fee-free. Now we can only use Westpac ATM's free.


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      Citibank bank account reviewed by Bree from Victoria

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      Banking with Citibank used to be a lot more convienient as you could use any ATM without charges, however they are now are affiliated with Westpac for ATM access. The free credit card you get as part of a Citibank banking package is still a big dr...       Full review 

      Banking with Citibank used to be a lot more convienient as you could use any ATM without charges, however they are now are affiliated with Westpac for ATM access. The free credit card you get as part of a Citibank banking package is still a big drawing card.


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      Citibank bank account reviewed by Nicole from Victoria

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      It really bugs me that Citibank have no offices on the Gold Coast. I think it would be much better to see someone face to face than to rely on snail mail all the time for forwarding and receiving documents.       Full review 

      It really bugs me that Citibank have no offices on the Gold Coast. I think it would be much better to see someone face to face than to rely on snail mail all the time for forwarding and receiving documents.


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      Citibank bank account reviewed by Debby from Queensland

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      Citibank charges you no fees whatsoever if you have your salary deposited into your bank account. No real branches, but you can use NAB branches and Australia Post instead.       Full review 

      Citibank charges you no fees whatsoever if you have your salary deposited into your bank account. No real branches, but you can use NAB branches and Australia Post instead.


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      Citibank bank account reviewed by Simon from Victoria

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