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  • Citibank reviews

    How is Citibank rated by the Mozo community?

    49%

    Overall Mozo Community rating: 4.9 out of 10

    Citibank reviews

    Overall rating: 4.9 (281 reviews)*

    Last reviewed: not available


    1. Overall customer rating
    1. Price
    1. Features
    1. Service
    1. Convenience
    1. Trust

    * based on reviews in the past 12 months

    Reviews: 819

    Thumbs up: 497 | Thumbs down: 320

    Write a review

    Latest Citibank Reviews

    • Citibank BP-Citi MasterCard *

      • 20.89%

        interest rate

      • $89.00

        annual fee

      Citibank Clear *

      • 15.99%

        interest rate

      • $65.00

        annual fee

      * Fees and charges are payable

      Show Rates

      Citibank credit card review

      Want to be hassled by your bank ? Go Citibank

        1. Overall customer rating
        2. (Reviewed 4 days ago)

      I transferred my credit card balance to avail of the low interest rate, as their add says "save 1000's of dollars". When the rate changes after 6 months it jumps to 21% so any money you did save will be cancelled out. They hassle you unrelentingly...       Full review 

      I transferred my credit card balance to avail of the low interest rate, as their add says "save 1000's of dollars". When the rate changes after 6 months it jumps to 21% so any money you did save will be cancelled out. They hassle you unrelentingly should you be late, calling me on my mobile at work at lunchtime, I'm a chef so this is very inconvenient, if I don't answer they call my work. I have asked them to stop but to no avail. I will be changing providers as soon as possible.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Citibank credit card reviewed by Paul from Victoria

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      Yes
    • Citibank Plus Transaction Account *

      * Fees and charges are payable

      Show Fees

      Citibank debit card review

      They need to listen to their customers.

        1. Overall customer rating
        2. (Reviewed 19 days ago)

      I tried to reduce my interest rate, since my daughter used my card while living overseas for 6 months. She has been making regular payments and over the minimum payment required. But they have fixed us into it, which makes it hard for her to get a...       Full review 

      I tried to reduce my interest rate, since my daughter used my card while living overseas for 6 months. She has been making regular payments and over the minimum payment required. But they have fixed us into it, which makes it hard for her to get ahead with her payments. One step forward 2 steps back!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Citibank debit card reviewed by Tina from Queensland

      Was this review helpful?

      Yes
    • Citibank ReadyCredit (Variable, Unsecured) *

      • 18.99%

        variable rate

      • 19.10%

        comparison rate

      Citibank Personal Credit (Variable, Unsecured) *

      • 15.59%

        variable rate

      • 16.21%

        comparison rate

      * Fees and charges are payable

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      Citibank personal loan review

      Terrible service and not recommended company

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      I do not like this product. The fees and charges are excessive. The customer support is poor. The product has been designed that you cannot refinance it with another financial institution. The product fees and clauses change regularly with no opti...       Full review 

      I do not like this product. The fees and charges are excessive. The customer support is poor. The product has been designed that you cannot refinance it with another financial institution. The product fees and clauses change regularly with no option to the customer.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Citibank ReadyCredit personal loan reviewed by Amy from New South Wales

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      Yes
    • * Fees and charges are payable

      Show Rates

      Citibank car loan review

        1. Overall customer rating
        2. (Reviewed over 2 years ago)

      I don't like the fees they charge higher than most. Easy to apply for a loan gives you step by step details, explains everything to you in full, doesn't pressure you to sign. Thanks!       Full review 

      I don't like the fees they charge higher than most. Easy to apply for a loan gives you step by step details, explains everything to you in full, doesn't pressure you to sign. Thanks!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
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      Citibank car loan reviewed by Ms f hayes from Northern Territory

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      Yes
    • Citibank Fixed Rate Loan *

      • 5.89%

        fixed 1 year rate

      • 7.05%

        comparison rate

      Citibank Mortgage Power *

      • 7.66%

        variable rate

      • 7.84%

        comparison rate

      * Fees and charges are payable

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      Citibank home loan review

      Very poor customer service

        1. Overall customer rating
        2. (Reviewed 19 days ago)

      Citibank do not have branches where you can go for advice. All contact is via the phone and in most cases I believe it is an offshore call centre.       Full review 

      Citibank do not have branches where you can go for advice. All contact is via the phone and in most cases I believe it is an offshore call centre.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Citibank Fixed Rate Loan home loan reviewed by John from New South Wales

      1 person found this review helpful – do you?

      Yes
    • Citibank Plus Linked Savings Account *

      Citibank Ultimate Saver *

      * Fees and charges are payable

      Show Rates

      Citibank savings account review

      No monthly admin fee with full service options!

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      Incredibly this is one bank that doesn't charge any monthly admin fees to use this product and there are no minimum amounts required to deposit each month in order to qualify. We get a debit card for on-the-road although the same can't be said ...       Full review 

      Incredibly this is one bank that doesn't charge any monthly admin fees to use this product and there are no minimum amounts required to deposit each month in order to qualify. We get a debit card for on-the-road although the same can't be said with ATM's as we get hit with fees for accessing those. Overall it's a great product and has saved us thousands in monthly admin fees so no complaints really. One aspect of the product usage that people who are heavy online transaction users should be aware of, is their login process. It can be irritating to have to click in your username/pass rather than type it in, but if you're security conscious this will be right up your alley. For me, it's a small irritation that's worth not paying admin fees!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Citibank savings account reviewed by Gaelle from Western Australia

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      Yes
    • Citibank Plus Transaction Account *

      * Fees and charges are payable

      Show Fees

      Citibank bank account review

      No foreign conversion fee

        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      Fantastic customer service. No international purchase fee no foreign conversion commission like other banks is 2.5% and 3% Citibank plus transaction account is 0% for foreign overseas purchase and no overseas atm fees free international transf...       Full review 

      Fantastic customer service. No international purchase fee no foreign conversion commission like other banks is 2.5% and 3% Citibank plus transaction account is 0% for foreign overseas purchase and no overseas atm fees free international transfers to other Citibank accounts globally or other international accounts for example thai account kasikorn from Citibank plus account is free of charge


        1. Price
        1. Features
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        1. Convenience
        1. Trust
      Less
      Citibank Plus Transaction Account bank account reviewed by Sean from Queensland

      2 people found this review helpful – do you?

      Yes
    • Citibank Citibank Term Deposit Special *

      • $100,000.00

        minimum deposit

      Citibank Citibank Term Deposit *

      • $10,000.00

        minimum deposit

      * Fees and charges are payable

      Show Rates

      Citibank term deposit review

      A welcomed and surprising experience.

        1. Overall customer rating
        2. (Reviewed 10 days ago)

      Citibank are wherever I am in the world. I like my banking the way I have come to rely on big brand food outlets, everywhere, reliable, refreshing and consistent. Citibank is my Starbucks.       Full review 

      Citibank are wherever I am in the world. I like my banking the way I have come to rely on big brand food outlets, everywhere, reliable, refreshing and consistent. Citibank is my Starbucks.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Citibank Term Deposit reviewed by Sarah from Queensland

      Was this review helpful?

      Yes

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