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    • Citibank savings account reviews

    How are Citibank savings accounts rated by the Mozo community?

    44%

    Overall Mozo Community rating: 4.4 out of 10

    Citibank savings accounts

    Overall rating: 4.4 (21 reviews)

    Last reviewed: 22 December 2011


    11. Overall customer rating
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    Reviews: 63

    Thumbs up: 47 | Thumbs down: 16

    Featured savings account from Citibank

    • Plus Linked Savings Account

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      $0.00

    • minimum balance

      $0.00

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    Recent Citibank savings account reviews

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        11. Overall customer rating
        12. (Reviewed 25 days ago)

      I dislike the fact Citibank will often make a charge to the account in error. When you call them to complain the reverse the charge and apologise.       Full review 

      I dislike the fact Citibank will often make a charge to the account in error. When you call them to complain the reverse the charge and apologise.


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      Citibank savings account reviewed by Malcolm from New South Wales

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        11. Overall customer rating
        12. (Reviewed 26 days ago)

      Citibank offers high interest rates on their online savings account. Overall security features are fantastic, as it only allows you to deposit/ withdraw money from the dedicated account. However, if you changed your personal details, you will be b...       Full review 

      Citibank offers high interest rates on their online savings account. Overall security features are fantastic, as it only allows you to deposit/ withdraw money from the dedicated account. However, if you changed your personal details, you will be banned to do any manual transactions for at least 5 working days. The bad thing is, the daily limit is $10k. If you want to do more, you need to submit a manual transaction, and Citibank will call your mobile. Well, if you don't have mobile coverage or when you're overseas without roaming, then the transaction will be on hold or cancelled until they can contact you. Customer service is in India and if you want to track the manual transaction, it is impossible as they're not allowed to talk to the back office directly. Overall, if you have small deposits, this product is fantastic!


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      Citibank savings account reviewed by Kwok wai from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 month ago)

      I like the rewards because at Xmas time you can get some great gift vouchers       Full review 

      I like the rewards because at Xmas time you can get some great gift vouchers


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      Citibank savings account reviewed by Robyn from South Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      After changing my surname through marriage and submitting my certificate with the appropriate paperwork, Citibank imeediately cancelled my existing Visa Debit card before issuing the new card in my married name. As this was my everday account and...       Full review 

      After changing my surname through marriage and submitting my certificate with the appropriate paperwork, Citibank imeediately cancelled my existing Visa Debit card before issuing the new card in my married name. As this was my everday account and had payroll paid in, I was not able to access my money for almost two weeks as there is no Citibank branch in South Australia. No one in Customer Service was able to provide a suitable solution, and not having access to MY funds for two weeks caused significant financial hardship.


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      Citibank savings account reviewed by Belinda from South Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      Worst & most convoluted sign-up process in banking history. Also the very worst web-banking interface and website. A real pain to deal with. Avoid at all cost.       Full review 

      Worst & most convoluted sign-up process in banking history. Also the very worst web-banking interface and website. A real pain to deal with. Avoid at all cost.


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      Citibank savings account reviewed by Dean from Western Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      They have a few branches open in the city but you can't deposit money directly into the account which is a nuisance. I know there are banks that act as agents but sometimes there are unexpected delays which frustrates me. I also like how Citibank ...       Full review 

      They have a few branches open in the city but you can't deposit money directly into the account which is a nuisance. I know there are banks that act as agents but sometimes there are unexpected delays which frustrates me. I also like how Citibank is a supporter of the Crave Food festival which I love and this gives Citibank great recognition and reputation.


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      Citibank savings account reviewed by Mandy from New South Wales

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      The $5 monthly account fee should be scrapped for loyal customers over 10 years       Full review 

      The $5 monthly account fee should be scrapped for loyal customers over 10 years


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      Citibank savings account reviewed by Philip from Western Australia

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      Their website is terrible, almost impossible to work out and I am not a tech idiot. Their system is also incompatible with Mac it seems as I have had an ongoing problem of not being able to download statements despite numerous complaints to people...       Full review 

      Their website is terrible, almost impossible to work out and I am not a tech idiot. Their system is also incompatible with Mac it seems as I have had an ongoing problem of not being able to download statements despite numerous complaints to people who don't speak English well. I am going to move my account.


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      Citibank savings account reviewed by Rachel from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Lack of physical branches       Full review 

      Lack of physical branches


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      Citibank savings account reviewed by Gaelle from Western Australia

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      awesome to deal with       Full review 

      awesome to deal with


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      Citibank savings account reviewed by Gavin from Victoria

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Higher interest rate than others for 6 months and easy to set up the account and transfer funds in and out. Good internet access and features.       Full review 

      Higher interest rate than others for 6 months and easy to set up the account and transfer funds in and out. Good internet access and features.


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      Citibank savings account reviewed by Doug from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Not many branches so have to depend on internet - their site is horrid and most unfriendly to use.       Full review 

      Not many branches so have to depend on internet - their site is horrid and most unfriendly to use.


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      Citibank savings account reviewed by Charis from New South Wales

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      Signed up thinking wont have to pay a monthly fee... and they make everything so hard, it makes me appreciate banks who charge me a fee!!! at least they arent so irriating when it comes to accessing your OWN money!! 1) when you use the internet...       Full review 

      Signed up thinking wont have to pay a monthly fee... and they make everything so hard, it makes me appreciate banks who charge me a fee!!! at least they arent so irriating when it comes to accessing your OWN money!! 1) when you use the internet banking when you log in you have to use this pin pad to enter your password 2)once you are logged in you have to answer security questions (EVERY TIME!!!) What is the point of having a password?? 3)not an easy task trying to transfer money, you have to hunt around until you find the transfer funds area 4) got so fustrated called them to cancel the account and I get told they cant. I MUST WRITE A LETTER ASKING FOR IT TO BE CLOSED!! 5) I Ask the lady what info i need to put in the letter and she says " Just your name account number address and signature". 6)I said well ANYONE can do that how do you verify the account and tell me its closed? do you post me something to say its closed? 7)answer........... drum roll - NO youl just have to keep checking until you dont have online access anymore. 1 word... PATHETIC!! Good ridance CITIBANK!


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      Citibank savings account reviewed by Paayal from New South Wales

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        11. Overall customer rating
        12. (Reviewed 12 months ago)

      I tried to set up an online savings account with Citibank which was fine in the early stages of the process but then got very complicated. I received four different letters with complex and confusing instructions on how to activate the account. ...       Full review 

      I tried to set up an online savings account with Citibank which was fine in the early stages of the process but then got very complicated. I received four different letters with complex and confusing instructions on how to activate the account. When I called Customer Service (which appears to be offshore) they explained the process but it still didn't make sense. To cut a long story short, I gave up. I was contemplating a Term Deposit with them, but now I'm not so sure.


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      Citibank savings account reviewed by Michael from New South Wales

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        11. Overall customer rating
        12. (Reviewed 12 months ago)

      I opened a Citibank Online Saver Account over a month ago and STILL cannot access funds. I cannot close the account either. When I spoke to a supervisor today and asked if the shear number of issues I had faced was typical, he indicated that it ...       Full review 

      I opened a Citibank Online Saver Account over a month ago and STILL cannot access funds. I cannot close the account either. When I spoke to a supervisor today and asked if the shear number of issues I had faced was typical, he indicated that it had "bugs". THIS IS NOT A GOOD ACCOUNT. I marked everything 0, as I believe options are based on outcomes. Not being able to access money deposited and ever extending "fix" dates makes a bad product worsened by bad service.


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      Citibank savings account reviewed by Donna from Western Australia

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      The citybank savings accounts are there to get you to be a customer. Once you get comfy they lower the rate and if get complacent you get duped. I have 3 bank accounts with Citibank for this reason. So I have to keep moving to their new saving...       Full review 

      The citybank savings accounts are there to get you to be a customer. Once you get comfy they lower the rate and if get complacent you get duped. I have 3 bank accounts with Citibank for this reason. So I have to keep moving to their new savings account product with a higher interest rate.


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      Citibank savings account reviewed by Peter from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      The product cannot link to Credit union accounts and will not allow withdrawl through linked accounts I set up a savings plan but the bank refused to implement it I had to leave money sitting in my low interst account as they did not implemnt my d...       Full review 

      The product cannot link to Credit union accounts and will not allow withdrawl through linked accounts I set up a savings plan but the bank refused to implement it I had to leave money sitting in my low interst account as they did not implemnt my direct transfer or believe tht their contract was at fault. If operated correctly the account it would not have costme $200 in interst.


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      Citibank savings account reviewed by Lynton from Australian Capital Territory

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Their customer service is awesome, the atm card is designed well and they have no account keeping fees.       Full review 

      Their customer service is awesome, the atm card is designed well and they have no account keeping fees.


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      Citibank savings account reviewed by Kelly from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Perfect for what I want, easy & they don't hassle me with junk all the time.       Full review 

      Perfect for what I want, easy & they don't hassle me with junk all the time.


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      Citibank savings account reviewed by Kirsty from Queensland

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      The security on the website is excellent. I feel very secure doing my everyday banking with them.       Full review 

      The security on the website is excellent. I feel very secure doing my everyday banking with them.


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      Citibank savings account reviewed by Kory from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      International reputable bank with competitive interest rates and products       Full review 

      International reputable bank with competitive interest rates and products


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      Citibank savings account reviewed by Zak from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Setting up the initial online saving account can take a while and be quite cumbersome. However, I understand that it is to ensure the security of our savings and so I can understand the need for all the checks. I have always had very helpful a...       Full review 

      Setting up the initial online saving account can take a while and be quite cumbersome. However, I understand that it is to ensure the security of our savings and so I can understand the need for all the checks. I have always had very helpful and professional customer service phone reps who explained everything carefully. This is my first experience with online savings accounts and so far, I am very pleased it was with Citibank.


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      Citibank savings account reviewed by a Mozo reviewer from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      One of the few banks with no account keeping fees or charges.       Full review 

      One of the few banks with no account keeping fees or charges.


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      Citibank savings account reviewed by Sherri from Queensland

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      They aren't able to provide a correct balance - EVER. ATM, phone and internet balances can all differ at any one time as transactions do not occur in real time. Many transactions dishonored and they charge fees when it is THEIR FAULT. Can't car...       Full review 

      They aren't able to provide a correct balance - EVER. ATM, phone and internet balances can all differ at any one time as transactions do not occur in real time. Many transactions dishonored and they charge fees when it is THEIR FAULT. Can't carry out simple requests such as increase to withdrawal amounts - I had to make four phonecalls just to have one transaction occur correctly even though they kept saying it would be OK, it wasn't. No possibility of talking to anyone in Australia so hard to understand and be understood. EXTREMELY UNHAPPY WITH THIS BANK


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      Citibank savings account reviewed by Carol from Victoria

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Very user friendly, easy to use online banking access and ability to move funds around is exceptional. Highly recommend banking with Citibank.       Full review 

      Very user friendly, easy to use online banking access and ability to move funds around is exceptional. Highly recommend banking with Citibank.


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      Citibank savings account reviewed by Andrew from Victoria

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Although not the top end interest earned, my personal relations manager is very easy to contact and gets things done very quickly. Very, very attentive manager.       Full review 

      Although not the top end interest earned, my personal relations manager is very easy to contact and gets things done very quickly. Very, very attentive manager.


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      Citibank savings account reviewed by Mich from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      I have had my worst ever banking experience with Citibank. The verification process is extremely slow; it took 3 different bank account attempts to try have the account verified so I could withdraw my funds. When an account is nominated to withdra...       Full review 

      I have had my worst ever banking experience with Citibank. The verification process is extremely slow; it took 3 different bank account attempts to try have the account verified so I could withdraw my funds. When an account is nominated to withdraw funds to it takes 3-5 business days for it to be verified then they put your account (funds) on hold for another week - not sure why but I think it's just so they don't have to release it back to you. If you have problems like I did, every step of the way, the staff will tell you a different story every time you ring. I've waited 3 weeks to get my money and I still can't access it. All I want is to close my account, I will never deal with Citibank ever again. I should have left it with ING Direct which is incredibly painless in comparison. I thought Citibank would be the same - how wrong I was!


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      Citibank savings account reviewed by Ingrid from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Citibank is excellent if you are confident in doing all your transactions online. As soon as you require assistance for a new product or need to make changes to an existing one, you always seem to get someone who is unsure with an ethnic accent. I...       Full review 

      Citibank is excellent if you are confident in doing all your transactions online. As soon as you require assistance for a new product or need to make changes to an existing one, you always seem to get someone who is unsure with an ethnic accent. I on many occasions have had to say I would like to speak with your supervisor for clarification and make sure he can speak English please!


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      Citibank savings account reviewed by Cindy from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Very few branches and Call Centre is in the Philippines but fees are low/nil and there are no ATM charges from Westpac and St George.       Full review 

      Very few branches and Call Centre is in the Philippines but fees are low/nil and there are no ATM charges from Westpac and St George.


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      Citibank savings account reviewed by Rosemary from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      The high interest rate is the highest by any bank in Australia. The online banking system is easy to use and navigate. I dislike the call centre as they are not local and sometimes hard to understand.       Full review 

      The high interest rate is the highest by any bank in Australia. The online banking system is easy to use and navigate. I dislike the call centre as they are not local and sometimes hard to understand.


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      Citibank savings account reviewed by Nathan from New South Wales

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