X
Your shortlist

  • Remove from shortlist Go to site
  • Commonwealth Bank personal loan reviews

    How are Commonwealth Bank personal loans rated by the Mozo community?

    62%

    Overall Mozo Community rating: 6.2 out of 10

    Commonwealth Bank personal loans

    Overall rating: 6.2 (216 reviews)

    Last reviewed: 27 January 2012


    1. Overall customer rating
    1. Price
    1. Features
    1. Service
    1. Convenience
    1. Trust

    Reviews: 644

    Thumbs up: 490 | Thumbs down: 154

    People's Choice
    Winner 2011

    Featured personal loan from Commonwealth Bank

    • Fixed Rate Student Loan (Unsecured)
    • fixed 1 year rate

      14.65%
    • comparison rate

      15.29%
    • Go to site
       

    Compare all Commonwealth Bank personal loans

    Write a review

    Recent Commonwealth Bank personal loan reviews

    Sort reviews by: date | helpful vote | thumbs up | thumbs down
    • think three times

        1. Overall customer rating
        2. (Reviewed 3 days ago)

      A personal loan is a big mistake that follows you everywhere. Unless you can make money out of it. Keep away from it.       Full review 

      A personal loan is a big mistake that follows you everywhere. Unless you can make money out of it. Keep away from it.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank Student Loan - Unsecured personal loan reviewed by Tecio from Western Australia

      Was this review helpful?

      Yes
    • Simple and quick approval

        1. Overall customer rating
        2. (Reviewed 3 days ago)

      Easy to apply online if you're an existing customer. Approval very prompt. Great re-draw facility and internet banking facilities as well.       Full review 

      Easy to apply online if you're an existing customer. Approval very prompt. Great re-draw facility and internet banking facilities as well.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank Variable Rate personal loan reviewed by Mike from New South Wales

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 7 days ago)

      I do not even bank with Commonwealth but they took the chance to give me a loan. Staff are really nice with a sense of humor too! Have been recomending people who want a personal loan to commonwealth without a second thought. They don't try and fo...       Full review 

      I do not even bank with Commonwealth but they took the chance to give me a loan. Staff are really nice with a sense of humor too! Have been recomending people who want a personal loan to commonwealth without a second thought. They don't try and force you to swap banks they give you the option and when you decline they don't keep pushing you. Cons: Suprisingly none.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Monique from Queensland

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 7 days ago)

      Personal loans have a pretty high interest rate because they are unsecured loans. If you want to buy a car it's a much cheaper interest rate to get a specific car loan, secured with the car you are buying. If you want to renovate or go on holidays...       Full review 

      Personal loans have a pretty high interest rate because they are unsecured loans. If you want to buy a car it's a much cheaper interest rate to get a specific car loan, secured with the car you are buying. If you want to renovate or go on holidays & own/paying off a house it's a cheaper interest rate to get a line of credit - that way you only pay interest on the amount you have used from the total amount available on your line of credit. If you have your whole pay paid into the line of credit it's a bigger saving still, then draw from the line of credit as needed. Think this is the cheaper way to go!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Catherine from New South Wales

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 8 days ago)

      I know exactly what I'm getting into, They explained everything to me at the sign up. I am informed of any changes in interest rates as soon as they occur. They know all my details and are always willing to help out if need be.       Full review 

      I know exactly what I'm getting into, They explained everything to me at the sign up. I am informed of any changes in interest rates as soon as they occur. They know all my details and are always willing to help out if need be.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Diandra from Australian Capital Territory

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 8 days ago)

      I don't like the monthly fees. I think it's just double dipping on top of the interest that you get charged. The interest rate is also fairly average compared to other banks. I do love that I can set up the payments automatically and change it eas...       Full review 

      I don't like the monthly fees. I think it's just double dipping on top of the interest that you get charged. The interest rate is also fairly average compared to other banks. I do love that I can set up the payments automatically and change it easily through Netbank if I need. It's also really easy to apply. They have great Phone support also.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Holly from New South Wales

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 8 days ago)

      I have always had a positive experience in my dealings with the CBA. However, I do not feel they provide the best value for the fees and charges they issues, nor are their interest rates competitive. I have paid off my personal loan with them in o...       Full review 

      I have always had a positive experience in my dealings with the CBA. However, I do not feel they provide the best value for the fees and charges they issues, nor are their interest rates competitive. I have paid off my personal loan with them in order to move across to a more competitive bank.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Stefanie from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 10 days ago)

      When I had a problem with making my repayments, I just rang up and they gave me a better interest rate and they also worked out a better repayment amount to suit my budget, as I was half way from paying it off!! I never once felt stressed about th...       Full review 

      When I had a problem with making my repayments, I just rang up and they gave me a better interest rate and they also worked out a better repayment amount to suit my budget, as I was half way from paying it off!! I never once felt stressed about the thought of not making the next repayment!!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Nicola from Queensland

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 10 days ago)

      Had an awful process applying for my personal loan...my personal details were 'lost' 3 times! In the end, I received my loan and am on my way to Paris next month! My advice, apply for a loan in person, that way everything is written in ink!       Full review 

      Had an awful process applying for my personal loan...my personal details were 'lost' 3 times! In the end, I received my loan and am on my way to Paris next month! My advice, apply for a loan in person, that way everything is written in ink!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Rhiannon from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 10 days ago)

      Commonwealth bank lent me the money with a low interest rate and plenty of time to pay it back. Can't complain about that.       Full review 

      Commonwealth bank lent me the money with a low interest rate and plenty of time to pay it back. Can't complain about that.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Lee from Victoria

      Was this review helpful?

      Yes
    • Good Savings Accounts

        1. Overall customer rating
        2. (Reviewed 10 days ago)

      I HAVE BEEN WITH COMMONWEALTH ALL MY LIFE FOR SAVINGS BUT THEY ARE NOT VERY COMPETITIVE WITH LOANS AND INTEREST THEY DON'T TRY TO PLEASE YOU WITH REWARDS FOR BEING WITH THEM FOR 5 OR 10 YEARS.       Full review 

      I HAVE BEEN WITH COMMONWEALTH ALL MY LIFE FOR SAVINGS BUT THEY ARE NOT VERY COMPETITIVE WITH LOANS AND INTEREST THEY DON'T TRY TO PLEASE YOU WITH REWARDS FOR BEING WITH THEM FOR 5 OR 10 YEARS.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank Variable Rate personal loan reviewed by Kirstie from Victoria

      Was this review helpful?

      Yes
    • Easy banking together with fantastic service

        1. Overall customer rating
        2. (Reviewed 10 days ago)

      Just recently applied for my 3rd personal loan with CBA. Such an easy smooth transaction and was all complete within 5 days and the staff were fantastic!!!       Full review 

      Just recently applied for my 3rd personal loan with CBA. Such an easy smooth transaction and was all complete within 5 days and the staff were fantastic!!!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank Variable Rate personal loan reviewed by Krystle from New South Wales

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 15 days ago)

      My bank gave me one of the best personalised, customer service I have had in a long time.       Full review 

      My bank gave me one of the best personalised, customer service I have had in a long time.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by a Mozo reviewer from Queensland

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 23 days ago)

      Commonwealth have been very support and available whilst travelling around Australia. They have always been willing to go above and beyond to get us the product we want and as quickly as possible. They offer competetive rates and offer several opt...       Full review 

      Commonwealth have been very support and available whilst travelling around Australia. They have always been willing to go above and beyond to get us the product we want and as quickly as possible. They offer competetive rates and offer several options for the same products to ensure it meets your personal needs. We now have all of our accounts with Commonwealth because they are so pleasant and easy to deal with as well as offering such a variety of products. I would recommend them to anyone and everyone.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Beckie from Western Australia

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 23 days ago)

      Commonwealth Bank has been nothing but a MASSIVE Help, assisting me with a personal loan when desperately needed. I like this product because it doesn't seem like I'm out of pocket every month, as the interest rates that were given to me were quit...       Full review 

      Commonwealth Bank has been nothing but a MASSIVE Help, assisting me with a personal loan when desperately needed. I like this product because it doesn't seem like I'm out of pocket every month, as the interest rates that were given to me were quite low. But having said that there are a few times the interest rate had changed to a much higer rate leaving me unable to meet repayments on time. The Upside. Personal loans also include loans for educational purposes and holidays. Apart from these two categories, personal loans are usually Convenient if your short of cash, or emergency needs. But of course there is a downside.. - Inability to meet repayments. - If you miss a payment it effects you credit rating. - Interest rates change. :) :)


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Tristan from South Australia

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed 24 days ago)

      Commonwealth always answer my calls straight away, offer me better deals any time of the day, they leave out the hard work so there is more time for me to play.       Full review 

      Commonwealth always answer my calls straight away, offer me better deals any time of the day, they leave out the hard work so there is more time for me to play.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Katie from Western Australia

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      I had been a member of the Commonwealth Bank since I was in primary school. The first time I used their services as a uni student - applying for a student loan - would be the last. Lazy staff, lost documentation and contradictory information (I wa...       Full review 

      I had been a member of the Commonwealth Bank since I was in primary school. The first time I used their services as a uni student - applying for a student loan - would be the last. Lazy staff, lost documentation and contradictory information (I was told after the approval of the loan that I should have just got a credit card instead) all left me feeling very frustrated and under-valued. I wasn't even notified after the loan was approved. I missed out on my trip to Egypt because the loan came to me so late....this is why I dislike the Commonwealth Bank.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Lauren from New South Wales

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      The reason I like this product so much is for the customer service I have received in regards to the product, it has really been a pleasure & easy to deal with them!       Full review 

      The reason I like this product so much is for the customer service I have received in regards to the product, it has really been a pleasure & easy to deal with them!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Pauline from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      They really like to stuff you around try and charge you a higher rate than charge you a exit fee when you are consolidating the loan you already have with them. When you take your paperwork in they tell you the amounts don't match your information...       Full review 

      They really like to stuff you around try and charge you a higher rate than charge you a exit fee when you are consolidating the loan you already have with them. When you take your paperwork in they tell you the amounts don't match your information and say they can no longer process the loan. Once they have your business that's it no more help. They love to charge you an arm and a leg for the loan and say you have to pay a certain amount over x amount of years and when you get your first statement you find by paying that amount you will be paying it off quicker so we could of paid less each fortnight as we got the x years for a reason. Never again


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Natalie from New South Wales

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      I do not like the amount of interest that I pay to the bank. Its ridiculous. And when you tell them you are going through hardship they don't really listen they just want the money asap. They should be patient as we do pay them a lot of money i...       Full review 

      I do not like the amount of interest that I pay to the bank. Its ridiculous. And when you tell them you are going through hardship they don't really listen they just want the money asap. They should be patient as we do pay them a lot of money in interest.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Josephine from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      The comm bank say they have same day personal loan's (you apply for the loan in the morning and you will have the money by the afternoon), well this was not the case for us. We had to wait 3 days to get an answer on our loan. We were then told s...       Full review 

      The comm bank say they have same day personal loan's (you apply for the loan in the morning and you will have the money by the afternoon), well this was not the case for us. We had to wait 3 days to get an answer on our loan. We were then told someone from our branch would ring us to make a time to sign the contract, however no one did. In the end I went down there and asked what was going on, only to be told they knew nothing about the loan(mind you I recieved my letter of approvial via netbank). When we sat down to sign the contract, the person over the phone who did the loan filled it in wrong and we then had to apply for another loan!! This second loan also took 3 days for approvial. The hole process of getting a personal loan through the Commenwealth took just under 6 weeks and we also now have on our credit rating that we have applied for finance twice with them in the same month! I would not recomened them to anyone!!


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Lisa from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      I have banked with combank since I was in primary school, I would never bank with anyone else, and although they have recently had some problems with their communication systems going down they have always been understanding in my time of need ...       Full review 

      I have banked with combank since I was in primary school, I would never bank with anyone else, and although they have recently had some problems with their communication systems going down they have always been understanding in my time of need My husband had broken his foot and was out of work for 8 weeks and combank were more then happy for me to pay half payments until my husband was back at work. Only issue I have had is their interest rates can sometimes be slightly higher then their competitors but I would still not bank anywhere else :)


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Jessica from Queensland

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      I like my Personal loan from Commonwealth bank, because they have great customer service, everything was explained clearly, and when needed options were given if difficulties arised making payments. I love my bank       Full review 

      I like my Personal loan from Commonwealth bank, because they have great customer service, everything was explained clearly, and when needed options were given if difficulties arised making payments. I love my bank


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Michelle from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      I find that you can do everything online from the application and uploading all your id documents etc which was very convenient for me even the electronic signature to accept the loan. Great convenience, I would recommend.       Full review 

      I find that you can do everything online from the application and uploading all your id documents etc which was very convenient for me even the electronic signature to accept the loan. Great convenience, I would recommend.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Kylie from Western Australia

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      We've had a number of personal loans and have never had a problem with them, but things could be explained more. And we don't receive enough statements as to how it is going.       Full review 

      We've had a number of personal loans and have never had a problem with them, but things could be explained more. And we don't receive enough statements as to how it is going.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Jodie from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      When I applied for my loan the loan officer was extremely helpful and because I needed the money very quickly. They processed my form and the money was available within 2 days.       Full review 

      When I applied for my loan the loan officer was extremely helpful and because I needed the money very quickly. They processed my form and the money was available within 2 days.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Tanya from Queensland

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      I have banked with Commonwealth for 30 years and I applied for a personal loan and was rejected. Fair enough if they thought I couldnt repay them but they gave no reason I since obtained on through another bank who I hadnt bank with much. I was ...       Full review 

      I have banked with Commonwealth for 30 years and I applied for a personal loan and was rejected. Fair enough if they thought I couldnt repay them but they gave no reason I since obtained on through another bank who I hadnt bank with much. I was contacted by the CBA on another matter and I asked why i didnt get the loan (after the other bank had given me one) and I was told I could extend a loan that was guarantored. well I was asking them to extend my home loan but I wanted a personal loan!!! I wasnt happy


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Jen from Tasmania

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      The Commonwealth bank are honest, trustworthy and upfront when it comes to their personal loans. When applying for it all costs, interest charges and payment plans were discussed with me, nothing was hidden. I find their customer service friendly...       Full review 

      The Commonwealth bank are honest, trustworthy and upfront when it comes to their personal loans. When applying for it all costs, interest charges and payment plans were discussed with me, nothing was hidden. I find their customer service friendly, welcoming and better than any other bank I have experienced.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Lami from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      The rate is phenomenal, and then they charge you $10 per month account keeping fee. I have a home loan where they only charge $8 per month, and I deal with Esanda who charge $5 per month. And we wonder why the banks make spastic amounts of profit.       Full review 

      The rate is phenomenal, and then they charge you $10 per month account keeping fee. I have a home loan where they only charge $8 per month, and I deal with Esanda who charge $5 per month. And we wonder why the banks make spastic amounts of profit.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Ashley from Victoria

      Was this review helpful?

      Yes
        1. Overall customer rating
        2. (Reviewed about 1 month ago)

      Every time I have any queries relating to my personal loan, the banking staff are all so helpful and cheery!!!! By the time I have finished with them it actually brightens my day.... now that's great service.       Full review 

      Every time I have any queries relating to my personal loan, the banking staff are all so helpful and cheery!!!! By the time I have finished with them it actually brightens my day.... now that's great service.


        1. Price
        1. Features
        1. Service
        1. Convenience
        1. Trust
      Less
      Commonwealth Bank personal loan reviewed by Kellie from Queensland

      Was this review helpful?

      Yes

    What type of personal loan are you looking for?

    Highest rated personal loans- as voted by the Mozo Community (rating out of 10)

    • 6.7

      Westpac personal loans

      Overall rating: 6.7 (93 reviews)

      Last reviewed: 26 January 2012


      1. Overall customer rating
      1. Price
      1. Features
      1. Service
      1. Convenience
      1. Trust
    • 6.5

      ANZ personal loans

      Overall rating: 6.5 (107 reviews)

      Last reviewed: 26 January 2012


      1. Overall customer rating
      1. Price
      1. Features
      1. Service
      1. Convenience
      1. Trust
    • 6.2

      St George personal loans

      Overall rating: 6.2 (46 reviews)

      Last reviewed: 25 January 2012


      1. Overall customer rating
      1. Price
      1. Features
      1. Service
      1. Convenience
      1. Trust
    • 6.2

      Commonwealth Bank personal loans

      Overall rating: 6.2 (216 reviews)

      Last reviewed: 27 January 2012


      1. Overall customer rating
      1. Price
      1. Features
      1. Service
      1. Convenience
      1. Trust
    • 6.2

      NAB personal loans

      Overall rating: 6.2 (85 reviews)

      Last reviewed: 31 January 2012


      1. Overall customer rating
      1. Price
      1. Features
      1. Service
      1. Convenience
      1. Trust