Read the latest Commonwealth Bank reviews from real customers around Australia. Get the inside story on Commonwealth Bank personal loans from the Mozo community.
See all Commonwealth Bank personal loan reviews here, or search our reviews to find reviews about other providers.
Overall Rating
9Pricing
9Product Features
8Customer Service
10Convenience
10Trust
10They were great, the service was great we have all of our ACCTS with them. They went above and beyond our needs – Alisha from New South Wales, a Commonwealth Bank personal loan customer. Reviewed 22 days ago
Overall Rating
3Pricing
3Product Features
4Customer Service
2Convenience
1Trust
2Don't really like anything about the Commonwealth bank.... pay is usually late (bank never can tell me why)? and they will still charge me late fees on my direct debits. :( However i have had this bank account for many years and will remain a loyal customer! I do like the Commonwealth's Netbanking.. easy to log on and once logged on, menu options are great. – Jaylee from Victoria, a Commonwealth Bank personal loan customer. Reviewed 23 days ago
Overall Rating
8Pricing
8Product Features
7Customer Service
9Convenience
6Trust
7Excellent customer service, no fuss banking, competitive rates! – Willy from Victoria, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
8Pricing
4Product Features
6Customer Service
9Convenience
10Trust
10We have had 2 personal loans through Commonwealth bank and both times they have been so helpful and kind. No fuss they do everything there in front of you and applying online is also very simple. – Trudy from Victoria, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
8Pricing
6Product Features
3Customer Service
5Convenience
8Trust
8Like that I could pay the money back weekly not monthly. – Lianne from New South Wales, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
7Pricing
6Product Features
7Customer Service
7Convenience
10Trust
7I think the Commonwealth Bank is very helpful and friendly to deal with on the phone which is important to me as a customer. – Georgina from Western Australia, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
3Pricing
0Product Features
3Customer Service
8Convenience
8Trust
8The interest rate on my loan is ridiculously high almost the same as a credit card and only one month after obtaining the loan the rate went up 0.5%. I have to admit that the application process was fantastic and the customer service is great. I would not recommend this product to my friends - interest rate too high. – Peta from Queensland, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
6Pricing
5Product Features
5Customer Service
5Convenience
8Trust
8It was easy to get with applying online and straight forward paper work. – melissa from New South Wales, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
10Pricing
10Product Features
10Customer Service
10Convenience
10Trust
8It was very easy from application to repayments. – Leanne from Victoria, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
8Pricing
5Product Features
6Customer Service
9Convenience
7Trust
6I like that they're friendly and approachable about it. Not too much jargon. – Mandy from Victoria, a Commonwealth Bank personal loan customer. Reviewed about 1 month ago
Overall Rating
10Pricing
10Product Features
10Customer Service
10Convenience
10Trust
10Great rate. – Michelle from Queensland, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
5Pricing
2Product Features
1Customer Service
9Convenience
9Trust
6Great service and banking options, but interest rates are always quick to go up. Netbank option the best though. – Rosalyn from New South Wales, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
9Pricing
9Product Features
5Customer Service
9Convenience
10Trust
10Easy loan application process. – Anita from New South Wales, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
5Pricing
5Product Features
1Customer Service
8Convenience
8Trust
5I like the new debit card feature. I dont like the way they brush you aside if you are not a high income earner. – Cathy from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
7Pricing
8Product Features
-Customer Service
8Convenience
8Trust
6the loan process was very simple and easy – Tanya from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
6Pricing
9Product Features
1Customer Service
3Convenience
4Trust
1Interest Rate is too high – Zoe from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
3Pricing
2Product Features
4Customer Service
1Convenience
3Trust
3staff weren't very helpful – christina from Tasmania, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
9Pricing
8Product Features
8Customer Service
9Convenience
9Trust
9I had previously 'Googled' myself silly getting all the information we needed to get the best loan possible, but the Bank representative gave us more information and an even better deal. We were extremely happy as they explained all the options on how to get the best interest rate and how to pay less over the time of the loan. The only complaint is: I wish they would give you more privacy when applying for loans or discussing private details as you are just standing at a counter where everyone can hear your conversation. (wouldn't hurt if they provided chairs too). – Leisa from Tasmania, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
9Pricing
4Product Features
5Customer Service
10Convenience
10Trust
9Convenience. Interest rate is a bit high. – martin from South Australia, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
8Pricing
8Product Features
7Customer Service
9Convenience
9Trust
7they finalized the loan and amended last payment without issue. I was surprised. – Larissa from New South Wales, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
3Pricing
4Product Features
2Customer Service
2Convenience
5Trust
5Unable to provide a personal loan that suited our needs. – Ryan from New South Wales, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
8Pricing
5Product Features
2Customer Service
8Convenience
7Trust
9staff in the bank were always helpful. some of the paperwork not written too well for lay people – rhys from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
7Pricing
6Product Features
3Customer Service
9Convenience
9Trust
7Likes - Easy to organise, tailored and personalized service offered by the branch. I dealt with the same person across 3 different visits (it was refreshing not to have to 'start' all over again). Dislikes - Interest rates whilst reasonable were not competitive compared to other financial institutions. Penalty fees incurred for early payments – Christine from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
8Pricing
6Product Features
5Customer Service
8Convenience
7Trust
7I like how the annual fee is waived when purchase reached 1k or more. – Lam Lam from New South Wales, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
8Pricing
4Product Features
4Customer Service
-Convenience
9Trust
9Very good service, no problems. would be nice to be contacted by the bank to check if a lower interest rate could be applied. – Selina from South Australia, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
8Pricing
8Product Features
10Customer Service
9Convenience
9Trust
10Love the convenience and that it is all connected with my other accounts with the bank. – Gary from Queensland, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
10Pricing
10Product Features
10Customer Service
10Convenience
10Trust
10They tell you how you can save on interest by slashing payments down to a few dollars for the rest of your contract after 4 years. – carmen from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Overall Rating
0Pricing
1Product Features
1Customer Service
0Convenience
4Trust
122 years of loyalty never missing payments, always paying over the top fees and still I am only a number.... – Nathan from Victoria, a Commonwealth Bank personal loan customer. Reviewed 3 months ago
Overall Rating
3Pricing
5Product Features
6Customer Service
2Convenience
4Trust
4Customer service was terrible when I was applying for a loan. – Leisa from Queensland, a Commonwealth Bank personal loan customer. Reviewed 3 months ago
Overall Rating
4Pricing
2Product Features
2Customer Service
5Convenience
10Trust
7It was easy to apply for and approval was very quick. However the interest rate was a little high and hasn't really moved much in relation to the official cash interest rate. – Brendan from Western Australia, a Commonwealth Bank personal loan customer. Reviewed 3 months ago
Follow Mozo on: