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Commonwealth Bank customer reviews

Overall rating
7.4/10
Price
6.5/10
Features
6.4/10
Customer service
7.5/10
Convenience
8.1/10
Trust
7.5/10
Based on 46849 reviews as rated by the Mozo community. More about the mozo ratings
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Recent Commonwealth Bank customer reviews

  • Commonwealth Bank Savings Account

    Reliable, Convenient, Secure.

    As an avid customer of CommBank, I am thrilled to share my insights into why this bank has become my go-to choice for all my financial needs. CommBank, or the Commonwealth Bank of Australia, has consistently impressed me with its array of services and commitment to customer satisfaction. Pros: User-Friendly Online Platform: CommBank's online banking platform is intuitive and easy to navigate. Whether you're checking your balance, transferring funds, or managing your investments, the interface is designed with the user in mind, making banking convenient and hassle-free. Excellent Customer Service: One of the standout features of CommBank is its exceptional customer service. The support team is responsive, knowledgeable, and always ready to assist with any inquiries or issues. Whether you prefer to contact them via phone, email, or in-person at a branch, you can expect prompt and helpful assistance. Strong Security Measures: Security is a top priority for CommBank, and it shows in their robust security measures. From encryption to multi-factor authentication, they go above and beyond to protect your personal and financial information from unauthorized access, giving you peace of mind when banking online. Wide Range of Products and Services: CommBank offers a comprehensive suite of banking products and services tailored to meet the diverse needs of individuals, businesses, and organizations. Whether you're looking for savings and checking accounts, loans, investments, or insurance, you'll find a solution that fits your requirements. Extensive Network: With a vast network of branches and ATMs across Australia, CommBank ensures easy accessibility to banking services wherever you are. Additionally, their global presence through partnerships and affiliations makes it convenient to conduct transactions even when traveling abroad. Cons: Fees and Charges: While CommBank offers a wide range of services, some customers may find that certain fees and charges can add up, especially for specific transactions or account types. It's essential to familiarize yourself with the fee schedule to avoid any surprises. Interest Rates: Like many other banks, CommBank's interest rates on savings accounts and loans may not always be the most competitive in the market. It's advisable to compare rates with other financial institutions to ensure you're getting the best deal. In conclusion, CommBank has proven to be a reliable and trustworthy banking partner, offering user-friendly digital platforms, excellent customer service, robust security measures, and a wide range of products and services. While there may be some fees to consider and interest rates to compare, the overall banking experience with CommBank is highly positive. I wholeheartedly recommend CommBank to anyone seeking a comprehensive and convenient banking solution.

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    Samuel, Victoria, reviewed about 14 hours ago
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  • Commonwealth Bank Student Smart Access

    It is smart and reliable and handy for when it com

    Handy

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    Ari, Queensland, reviewed about 14 hours ago
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  • Commonwealth Bank Credit Card

    Commonwealth Bank offers the best of everything.

    Commonwealth Bank offers an impressive range of financial products and services suitable for all customers. The staff is knowledgeable, courteous, and always willing to assist. The mobile app is user-friendly and allows customers to manage their accounts, pay bills, transfer money, and open new accounts with ease. Security is a top priority for Commonwealth Bank, with advanced encryption technologies ensuring the protection of customer data and transactions. Overall, Commonwealth Bank is a reliable financial institution that offers excellent customer support and top-notch services.

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    Breanna, New South Wales, reviewed about 14 hours ago
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  • Commonwealth Bank Home Loan

    Big four

    They're pretty good

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    Steven, New South Wales, reviewed 10 days ago
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  • Commonwealth Bank Term Deposit

    Best for customers service

    I love this bank because of how l am treated

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    Jonathan, Victoria, reviewed 10 days ago
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  • Commonwealth Bank Personal Loan

    They don't care anymore

    Poor customer service. Not clear with fees. Increased fees. Not flexible with repayments.

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    Caroline, Queensland, reviewed 15 days ago
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  • Commonwealth Bank Car Loan

    More ethical responsibility upon loan specialists

    I took out a car loan at 18 years old which was one of the worst financial decisions I have made in my life so far. Considering my naivety I was hungry for the loan immediately and did not have the knowledge or understanding of this kind of decision. When choosing my loan I was not given appropriate advice. The attendant I spoke to at Commbank didn't offer advice as to whether a fixed or non-fixed rate would suit my loan best and instead advised me to "just pick whatever, it doesn't matter". It did hugely matter and I ended up with a very small initial loan bloated into an out-of-control sum of money I cannot pay back for another 5 years as per the terms of my loan. I still use commbank for my everyday banking but I would say their loan system is ethically problematic and more financial counsellors should be available, particularly for young people without much banking experience.

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    Neave, New South Wales, reviewed 2 months ago
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  • Commonwealth Bank Car Insurance

    Very easy to deal with

    Have always been with Commonwealth Bank for all my insurance needs and banking as well and have never had any issues, Commonwealth Bank are very easy to deal with..

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    Debra, Victoria, reviewed 5 months ago
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  • Commonwealth Bank Home Insurance

    Do not take home insurance with commonwealth

    Warning to others, worst customers service never dealt with.

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    Sunny, Queensland, reviewed 5 months ago
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  • Commonwealth Bank Smart Access

    Great banking experience

    Commonwealth are continually delivering excellent services with confidence.

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    Gordana, Victoria, reviewed over 7 years ago
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