Esanda car loan reviews

Esanda

How are Esanda Finance Corporation car loans rated by the Mozo community?

61%

Overall Mozo Community rating: 6.1 out of 10

Esanda Finance Corporation car loans

Overall rating: 6.1 (63 reviews)*

Last reviewed: 07 April 2014


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
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* based on reviews in the past 12 months

Reviews: 99

Thumbs up: 68 | Thumbs down: 31

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Recent Esanda Finance Corporation car loan reviews

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  • Great customer service and they do reward you

    1. Overall customer rating
    2. (Reviewed 6 days ago)

    I like Esanda as they reward you for customer loyalty and you can pay loan out earlier with no penalties. Convenient as most car yards have financial advisors that can deal with Esanda.  Full review 

    I like Esanda as they reward you for customer loyalty and you can pay loan out earlier with no penalties. Convenient as most car yards have financial advisors that can deal with Esanda.


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    Esanda car loan reviewed by a Mozo reviewer from Queensland

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  • Excellent service and very appealing

    1. Overall customer rating
    2. (Reviewed 6 days ago)

    Shop around and it will surprise you what's out there without getting ripped off.  Full review 

    Shop around and it will surprise you what's out there without getting ripped off.


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    Esanda car loan reviewed by Anna from New South Wales

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  • Not happy with this company what so ever

    1. Overall customer rating
    2. (Reviewed 13 days ago)

    I have found Esanda very difficult to deal with. I had made arrangements for payments to come out of my bank every fortnight, being my pension pay week. Somehow the payments ended up being changed and Esanda were trying to take out payments on my ...  Full review 

    I have found Esanda very difficult to deal with. I had made arrangements for payments to come out of my bank every fortnight, being my pension pay week. Somehow the payments ended up being changed and Esanda were trying to take out payments on my off pay week. I do not know how this happened. The car loan was got for my by my ex-fiance and it has caused a lot of stress and tension between us. The normal payments were $101.00 a fortnight. I arranged to pay an extra $20 as Esanda said I now owed more because they were trying to take it out on the wrong week. Since then I have had nothing but issues with Esanda. They know I am on a pension and $121.00 a fortnight to pay for the car is a large amount. I still keep paying and my ex fiancee still is getting letters saying they are taking the car when arrangements had already been made to pay the extra $20 so instead of normal payments of $101.00 a fortnight it went up to $121.00. Then after that they said I was not in hardship that I should be able to pay even more. There are now constant letters even though i am still paying the $121.00 a fortnight. There is just no pleasing them.


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    Esanda car loan reviewed by Donna from Tasmania

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  • Never use Esanda

    1. Overall customer rating
    2. (Reviewed 13 days ago)

    After paying our final payment over a year ago & receiving a letter from Esanda confirming finalisation of contract, we have traded in our car on a new one, only to find it is still listed on the PPSR register as under finance. Upon ringing Esanda...  Full review 

    After paying our final payment over a year ago & receiving a letter from Esanda confirming finalisation of contract, we have traded in our car on a new one, only to find it is still listed on the PPSR register as under finance. Upon ringing Esanda they demanded an additional payment saying one of our payments was "lost in their system" & demanding we pay to have it taken off register. The lady I spoke to was incredibly rude & nasty & suggested their mistake was our fault & too baf because we signed a contract with them. We have not received any correspondence regarding this amount that was "lost on our system". Very poor customer service. Now we have no option but to pay this amount as we are unable to sell our car. Do not ever use Esanda, they are rude & unprofessional


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    Esanda car loan reviewed by Neli

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  • Not looking out for what is best for the customer

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    In three years I have only received one statement on what payments and interests I have paid, and when I've called up to enquire how much is left to pay and what the payout figure is, they seemed a little hostile as to why I would want that inform...  Full review 

    In three years I have only received one statement on what payments and interests I have paid, and when I've called up to enquire how much is left to pay and what the payout figure is, they seemed a little hostile as to why I would want that information. Also sold me warranty on my vehicle which I could not use at all due to the service schedule and amount of k's that were on my vehicle.


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    Esanda car loan reviewed by Shenae from Queensland

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  • Always had great things to say about Esanda

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    I have been going through esanda for almost 20 years, one of the best and loyal car loan companies going.  Full review 

    I have been going through esanda for almost 20 years, one of the best and loyal car loan companies going.


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    Esanda car loan reviewed by Jannine from Queensland

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  • Easy and affordable on low income first timers

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    I had never had a car loan before and I was buying my first car. They were easy to talk to and helped me understand what I was getting myself into. I had a loan of 12,000 and I found the repayment easy to pay over the five year period. Even when m...  Full review 

    I had never had a car loan before and I was buying my first car. They were easy to talk to and helped me understand what I was getting myself into. I had a loan of 12,000 and I found the repayment easy to pay over the five year period. Even when my job fell through and I took time off to help my mother through her mental illness, still on very little income I could afford the repayments. Although they were mostly dealt with over the phone, they were linked with the bank and I could pay extra through the bank and had the option of speaking with someone face to face.


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    Esanda car loan reviewed by Natasha

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  • Con Artists - Avoid At All Costs

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    Even when you have paid them out in full, they continue to take your money until you call them you cancel the direct debit, and then the fun really begins. Getting your over payment back is a nightmare. Everyone you speak with gives you another pa...  Full review 

    Even when you have paid them out in full, they continue to take your money until you call them you cancel the direct debit, and then the fun really begins. Getting your over payment back is a nightmare. Everyone you speak with gives you another pathetic reason for delaying the remedying of the situation. They are nothing short of morons and have absolutely no sense of urgency in dealing with the matter.


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    Esanda car loan reviewed by Valerie

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  • Fair and helpful

    1. Overall customer rating
    2. (Reviewed 24 days ago)

    Been wonderful. Approachable and helpful. Great product.  Full review 

    Been wonderful. Approachable and helpful. Great product.


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    Esanda car loan reviewed by Shelley from Victoria

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  • Easy to obtain loans

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    Easy to approve loans.  Full review 

    Easy to approve loans.


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    Esanda car loan reviewed by Kevin from Victoria

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  • Ok if you have no other options

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Esanda are very shark like in their dealings with you once you have signed up. Prior to that they come across as friendly and caring. It is almost impossible to sell your car and pay out what you owe in the first few years as they have penalties f...  Full review 

    Esanda are very shark like in their dealings with you once you have signed up. Prior to that they come across as friendly and caring. It is almost impossible to sell your car and pay out what you owe in the first few years as they have penalties for early payment and seem to lump all the interest on to the beginning of the loan. So after 2 years when you get a payout figure - you owe more than the car is worth.


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    Esanda car loan reviewed by Sherry from Queensland

    2 people found this review helpful – do you? Yes flag

  • Dodgy, overpriced, high interest

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    I was ripped off with my initial car financing and am still paying off an almost 8 year old car - for another 3 years! I cannot access any details online so everything has to be requested over the phone. Very inconvenient. The rep I had was dodgy ...  Full review 

    I was ripped off with my initial car financing and am still paying off an almost 8 year old car - for another 3 years! I cannot access any details online so everything has to be requested over the phone. Very inconvenient. The rep I had was dodgy when I got my car loan and have had a sour taste in my mouth ever since.


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    Esanda car loan reviewed by Ros from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Good

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    I like them, however, we do not get regular updates on where we are up to and I hate paying the interest!  Full review 

    I like them, however, we do not get regular updates on where we are up to and I hate paying the interest!


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    Esanda car loan reviewed by Melissa from New South Wales

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  • Helpful service

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    All staff are very helpful at the branch or on the phone.  Full review 

    All staff are very helpful at the branch or on the phone.


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    Esanda car loan reviewed by Barry from Victoria

    2 people found this review helpful – do you? Yes flag

  • No communication

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    They never sent me any account statement. I am kept totally in the dark. They do not reply to phone calls. Their interest rate is extremely high and unjustified. Avoid them by all means.  Full review 

    They never sent me any account statement. I am kept totally in the dark. They do not reply to phone calls. Their interest rate is extremely high and unjustified. Avoid them by all means.


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    Esanda car loan reviewed by John from Australian Capital Territory

    2 people found this review helpful – do you? Yes flag

  • Shop around first, take no bells and whistles

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    I took on the loan as a matter of convenience as the broker was on site. Users must be aware that loans are fixed, and this company still applies early repayment penalty interest - the prce you pay for the convenience. Felt tricked when I re...  Full review 

    I took on the loan as a matter of convenience as the broker was on site. Users must be aware that loans are fixed, and this company still applies early repayment penalty interest - the prce you pay for the convenience. Felt tricked when I received the documents, loan term was entered at 5 years and not 3 as I requested at the time of the loan inception. Sales person attempted to sell me other products, which would have boosted the loan balance. Family member intervened, with a very firm 'no thank you". The loan is now two months away from being cleared.


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    Esanda car loan reviewed by Bert carroll from Western Australia

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  • Simple payment plans

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Not much communication or awareness of other products with this bank.  Full review 

    Not much communication or awareness of other products with this bank.


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    Esanda car loan reviewed by Brooke from South Australia

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  • Very bad credit provider

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Applied for a $6000 loan and they declined this but approved me for a loan of $20000 on the grounds I purchase a brand new car so as I needed a car suitable to our newborn I accepted to offer and put a deposit on vehicle I had chosen and they came...  Full review 

    Applied for a $6000 loan and they declined this but approved me for a loan of $20000 on the grounds I purchase a brand new car so as I needed a car suitable to our newborn I accepted to offer and put a deposit on vehicle I had chosen and they came back to say they wanted a 15% deposit which was almost as much as the first amount I had applied for...so almost had to drive my newborn around in a three door hatchback but luckily I was able to bargain with them for 5% in which I had to borrow off family and they also whacked it with 18% interest rate which they don't tell you until you have the papers to sign!


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    Esanda car loan reviewed by Skye from Queensland

    3 people found this review helpful – do you? Yes flag

  • Awesome

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    I get comprehensive information from Esanda every year. Very high interest rate but no early exit fee. It is awesome. With one of us not working, we still have been able to meet the repayments no issues.  Full review 

    I get comprehensive information from Esanda every year. Very high interest rate but no early exit fee. It is awesome. With one of us not working, we still have been able to meet the repayments no issues.


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    Esanda car loan reviewed by Regine from Western Australia

    2 people found this review helpful – do you? Yes flag

  • Slow service, high interest rates

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Esanda is very hard to deal with, it has no online account access and you often end up talking to a machine or put on hold for extended periods of time, resulting in a hike in your phone bill. Most of the customer service reps are helpful but prog...  Full review 

    Esanda is very hard to deal with, it has no online account access and you often end up talking to a machine or put on hold for extended periods of time, resulting in a hike in your phone bill. Most of the customer service reps are helpful but progress is slow, often having to submit forms and faxing them- which is a hassle. Extremely high interest rates on both loans I have had with them. I look forward to refinancing with a bank such as Suncorp.


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    Esanda car loan reviewed by Crystal from Queensland

    2 people found this review helpful – do you? Yes flag

  • Terrible!

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    This is the WORST company I have ever seen. Ridiculous fees, unhelpful and the staff are plain rude! Can't wait to refinance my car!  Full review 

    This is the WORST company I have ever seen. Ridiculous fees, unhelpful and the staff are plain rude! Can't wait to refinance my car!


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    Esanda car loan reviewed by Jessica from Queensland

    4 people found this review helpful – do you? Yes flag

  • No hidden fine print

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    When I bought a new car recently, I was offered a better rate than the original quote without even asking - very impressive.  Full review 

    When I bought a new car recently, I was offered a better rate than the original quote without even asking - very impressive.


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    Esanda car loan reviewed by Eleise from Queensland

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  • Simple and no product pushing

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Essanda have financed 2 of our vehicles, both at a time when other providers rejected us because my husband's employment records were not that great because he was a subcontractor. My 5 year full time employment record was not enough for them ...  Full review 

    Essanda have financed 2 of our vehicles, both at a time when other providers rejected us because my husband's employment records were not that great because he was a subcontractor. My 5 year full time employment record was not enough for them as we had 2 children. Essanda gave us a go and there was never any badgering to push other products and on the one occassion that we missed a payment they just sent us a letter saying they had adjusted the payment scheduel accordingly, no worries. They made it easy and simple.


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    Esanda car loan reviewed by Shaman from Queensland

    2 people found this review helpful – do you? Yes flag

  • Must have car loan supplier

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    We have always used Esanda & will continue to. They have best rates & customer service is exceptional!  Full review 

    We have always used Esanda & will continue to. They have best rates & customer service is exceptional!


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    Esanda car loan reviewed by Amy from Queensland

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  • Will never use Esanda again. Not helpful at all.

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Can't wait to get rid of this loan. $6K to go and counting. Not willing at all to help you when your situation turns bad. Will give you no flexibility or friendly advice at all. Will never use Esanda again.  Full review 

    Can't wait to get rid of this loan. $6K to go and counting. Not willing at all to help you when your situation turns bad. Will give you no flexibility or friendly advice at all. Will never use Esanda again.


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    Esanda car loan reviewed by a Mozo reviewer from Queensland

    4 people found this review helpful – do you? Yes flag

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