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    • HSBC savings account reviews

    How are HSBC savings accounts rated by the Mozo community?

    77%

    Overall Mozo Community rating: 7.7 out of 10

    HSBC savings accounts

    Overall rating: 7.7 (38 reviews)

    Last reviewed: 25 January 2012


    11. Overall customer rating
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    Reviews: 209

    Thumbs up: 195 | Thumbs down: 14

    Featured savings account from HSBC

    • Serious Saver

    • special rate

      5.80%

    • account fee

      $0.00

    Other savings accounts

    • SENSE Savings Account

    • special rate

      4.60%

    • account fee

      $0.00
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    Recent HSBC savings account reviews

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        11. Overall customer rating
        12. (Reviewed 7 days ago)

      No monthly fees, can withdraw money via 'cash out' so the lack of atms is not such a big deal. Closest branch is half an hour away which is a little inconvenient.       Full review 

      No monthly fees, can withdraw money via 'cash out' so the lack of atms is not such a big deal. Closest branch is half an hour away which is a little inconvenient.


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      HSBC savings account reviewed by Dinu from New South Wales

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        11. Overall customer rating
        12. (Reviewed about 1 month ago)

      As evidence with HSBC, Local banks are most appropriate for locals. Global banks with local presence are appropriate for those who have connections overseas or frequently traveled.       Full review 

      As evidence with HSBC, Local banks are most appropriate for locals. Global banks with local presence are appropriate for those who have connections overseas or frequently traveled.


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      HSBC savings account reviewed by Ari from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 month ago)

      Excellent: It is an online account with branch still being assigned to it. Branch manager (Mary Mac from Sydney Bridge St branch) is always happy to assist with any issues and very efficient!!! Good: online account with a cheque book, online ac...       Full review 

      Excellent: It is an online account with branch still being assigned to it. Branch manager (Mary Mac from Sydney Bridge St branch) is always happy to assist with any issues and very efficient!!! Good: online account with a cheque book, online access and phone banking. Other: Needs more ATMs


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      HSBC savings account reviewed by Roman from New South Wales

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        11. Overall customer rating
        12. (Reviewed 2 months ago)

      The Online savings account is a winner in the sense that there are no account keeping fees. Furthermore the security offered by the use of the Token which dispenses a secret code number when activated, is far better than most other banks' double p...       Full review 

      The Online savings account is a winner in the sense that there are no account keeping fees. Furthermore the security offered by the use of the Token which dispenses a secret code number when activated, is far better than most other banks' double password.


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      HSBC savings account reviewed by Giles from New South Wales

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      HSBC saving account is convenient for online shopping or online transaction. However lack of branch is a major disadvantage for HSBC.       Full review 

      HSBC saving account is convenient for online shopping or online transaction. However lack of branch is a major disadvantage for HSBC.


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      HSBC savings account reviewed by Wei from Victoria

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      Very good customer service on the phone, they have staff able to speak multi-language which is a plus+++ Access to Westpac ATM without any charges & the online banking service is pretty easy to use, with password generator for a bit more of sec...       Full review 

      Very good customer service on the phone, they have staff able to speak multi-language which is a plus+++ Access to Westpac ATM without any charges & the online banking service is pretty easy to use, with password generator for a bit more of security.


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      HSBC savings account reviewed by Keith from Victoria

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      This account is called Serious Saver. I love this account, I save a few dollars each fortnight out of my pension. I have just booked a holiday To Greece next year thanks to the ease of saving in this account.       Full review 

      This account is called Serious Saver. I love this account, I save a few dollars each fortnight out of my pension. I have just booked a holiday To Greece next year thanks to the ease of saving in this account.


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      HSBC savings account reviewed by Shirley from New South Wales

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      Upside is excellent customer service, staff are very switched on and always know what they are doing. They are also very careful not to hurt customer's feelings if the latter makes silly mistake (my case :) ) Downside -- only 1 branch in Adelaide...       Full review 

      Upside is excellent customer service, staff are very switched on and always know what they are doing. They are also very careful not to hurt customer's feelings if the latter makes silly mistake (my case :) ) Downside -- only 1 branch in Adelaide and ONE ATM. Is it too expensive to install more? This one just skips me.


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      HSBC savings account reviewed by Vitaliy from South Australia

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        11. Overall customer rating
        12. (Reviewed 3 months ago)

      I love this HSBC Savings Account, the interest rate is higher than most I've seen, even higher than term deposits I have, yet there are no set periods or fees if you withdraw money like the term deposit, there are no fees or charges at all, I easi...       Full review 

      I love this HSBC Savings Account, the interest rate is higher than most I've seen, even higher than term deposits I have, yet there are no set periods or fees if you withdraw money like the term deposit, there are no fees or charges at all, I easily transfer the money into the account on my computer. The interest is calculated every month and I can watch my money grow.


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      HSBC savings account reviewed by Karen from Victoria

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        11. Overall customer rating
        12. (Reviewed 4 months ago)

      It's convenient, easy to access the fund and reliable.       Full review 

      It's convenient, easy to access the fund and reliable.


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      HSBC savings account reviewed by Ye from New South Wales

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        11. Overall customer rating
        12. (Reviewed 4 months ago)

      Pros: Online account with ATM debit Card, account all in one, ATM withdraw unlimited to HSBC Bank ATM machine + six from any other ATMs belonging to other banks, No $2 fee for withdraw at Westpac and St George ATM machines; Online double security ...       Full review 

      Pros: Online account with ATM debit Card, account all in one, ATM withdraw unlimited to HSBC Bank ATM machine + six from any other ATMs belonging to other banks, No $2 fee for withdraw at Westpac and St George ATM machines; Online double security using your created password + electronic token device to log in or transfer funds from account, that changes code every 30 second; Short time wait to get through and make phone enquiries; Low international withdraw fee Cons: Low interest rate and only on the balance $2000+, not many HSBC ATM machines and most of them around CBDs, over the phone enquiries not always with proper/correct answers (poor phone line staff training), there would be no access to online banking if there is not token device with you


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      HSBC savings account reviewed by Ilona from New South Wales

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        11. Overall customer rating
        12. (Reviewed 5 months ago)

      The only problem I have with this bank is there are not enough branches on the Gold Coast       Full review 

      The only problem I have with this bank is there are not enough branches on the Gold Coast


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      HSBC savings account reviewed by Gill from Queensland

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        11. Overall customer rating
        12. (Reviewed 5 months ago)

      It beats all other so-called BANKs with always better interest rate, less blah blah blah fees, you can withdraw money from other (St George, Westpac) bank's ATMs all without charge. Try other banks then compare to this HSBC, you will be surprised ...       Full review 

      It beats all other so-called BANKs with always better interest rate, less blah blah blah fees, you can withdraw money from other (St George, Westpac) bank's ATMs all without charge. Try other banks then compare to this HSBC, you will be surprised that your bank make money on your money and still charge you Blablabla fees. Other banks send you statements and will charge you $2.50, force you to use Email, can we try saying that if you charge $2.50 I will charge you $2.50 for the process fee that forces me to use Email Transaction?


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      HSBC savings account reviewed by Shun from New South Wales

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      The service is amazing! The Canberra branch doesn't even feel like you're in a bank - more like a lounge.       Full review 

      The service is amazing! The Canberra branch doesn't even feel like you're in a bank - more like a lounge.


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      HSBC savings account reviewed by Ashlea from Australian Capital Territory

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      too much security! Can't get to your own money. Lots of hassles!       Full review 

      too much security! Can't get to your own money. Lots of hassles!


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      HSBC savings account reviewed by Bernie from Western Australia

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      Hsbc dont charge account keeping fees, also when overseas using hsbc bank only charge minimal charges compaired to other banks       Full review 

      Hsbc dont charge account keeping fees, also when overseas using hsbc bank only charge minimal charges compaired to other banks


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      HSBC savings account reviewed by Rita from Victoria

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      I get to talk to real people who give me all the time I need and have suggestions for me that make my banking experience easy. Nothing is too much trouble, they are friendly, patient, courteous and make me feel welcome.       Full review 

      I get to talk to real people who give me all the time I need and have suggestions for me that make my banking experience easy. Nothing is too much trouble, they are friendly, patient, courteous and make me feel welcome.


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      HSBC savings account reviewed by Karin from South Australia

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      I love this product it is so simple and great no hidden catches and run by a great solid bank that understands people.       Full review 

      I love this product it is so simple and great no hidden catches and run by a great solid bank that understands people.


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      HSBC savings account reviewed by John from Queensland

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Easy access. Even sent me a new debit card without me asking. Not enough ATM access       Full review 

      Easy access. Even sent me a new debit card without me asking. Not enough ATM access


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      HSBC savings account reviewed by Tess from Victoria

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      no monthly fees       Full review 

      no monthly fees


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      HSBC savings account reviewed by Alex from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      ATMS are hard to come by and the security device for online banking needs to be reconfigured if you haven't logged in for a month or more - very frustrating to have to call every time       Full review 

      ATMS are hard to come by and the security device for online banking needs to be reconfigured if you haven't logged in for a month or more - very frustrating to have to call every time


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      HSBC savings account reviewed by Arianne from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      HSBC is a great savings card that actually helps you save! No annual fee, free unlimited use of St George, Westpac and HSBC atms, free EFTPOS usage including withdrawing cash, and most importantly, you can call them anytime and you are not talki...       Full review 

      HSBC is a great savings card that actually helps you save! No annual fee, free unlimited use of St George, Westpac and HSBC atms, free EFTPOS usage including withdrawing cash, and most importantly, you can call them anytime and you are not talking to an indian call centre! You do speak to Singaporeans but their english is pretty good and very polite. Service is awesome, I can't complain! Now I can use credit option since my savings card is also a debit card. I recommend this product to all my friends, and to all the backpackers who work with me and they have all opened up a HSBC account and are very happy with their decision.


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      HSBC savings account reviewed by a Mozo reviewer from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Low interest rate on the account but they are a global bank and provide excellent customer service at the Collins St, Melbourne branch       Full review 

      Low interest rate on the account but they are a global bank and provide excellent customer service at the Collins St, Melbourne branch


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      HSBC savings account reviewed by Laura from Victoria

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Got a few bad experiences with their call centre, other than that, this bank got every product that I need.       Full review 

      Got a few bad experiences with their call centre, other than that, this bank got every product that I need.


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      HSBC savings account reviewed by Louis from Queensland

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      Initially it was a great online savings accounts. Unlimited free use of electronic withdrawals e.g. bpay, eftpos and at the time, one of few that offered deposit and withdrawal facilities at Australia Post, which was everywhere. Additionally, 5 fr...       Full review 

      Initially it was a great online savings accounts. Unlimited free use of electronic withdrawals e.g. bpay, eftpos and at the time, one of few that offered deposit and withdrawal facilities at Australia Post, which was everywhere. Additionally, 5 free ATM withdrawals a month with any bank's ATM AND a competitive 5% interest rate. Many people signed up at the time and word of mouth amongst the community was that it was one of the better products out in the market. Things have now changed however. An interest rate of 1% is somewhat uncompetitive and no free monthly withdrawals anymore. To offset this somewhat, it is still free at Westpac (& HSBCs) ATMs. So instead of finding any ATM, it is now up to finding the specific banks' ATMs. Not as convenient as once used to be but better than fee-paying ATMs. Nowadays, a lot of other banks also offer their facilities via Australia Post. So that advantage has now been neutralised too. The only other benefit, or security I should say, is that they have a "security device" which requires an additional password for making online transfers on top of your normal everyday internet banking password. Other banks have similar security with mobile sms I realise but what if you didn't have a mobile or your mobile ran out of battery? Anyhow, overall, still a great product despite the lower interest rate it now offers comparatively to its earlier product launch days.


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      HSBC savings account reviewed by Mei from Western Australia

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      A good bank with no fees. Can use Westpac and St George ATMS unlimited and no fees. If you phone you do need to be understanding that often english is a second language for most staff, however the product and no fees out weight any negativity.       Full review 

      A good bank with no fees. Can use Westpac and St George ATMS unlimited and no fees. If you phone you do need to be understanding that often english is a second language for most staff, however the product and no fees out weight any negativity.


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      HSBC savings account reviewed by Wayne from New South Wales

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      easy on line application, no fees, good service and quick       Full review 

      easy on line application, no fees, good service and quick


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      HSBC savings account reviewed by Domenic from Western Australia

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      fee free       Full review 

      fee free


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      HSBC savings account reviewed by Ashish from South Australia

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        11. Overall customer rating
        12. (Reviewed 12 months ago)

      No fees ever. Withdraw cash without fees from all St George and Westpac ATMs. Would recommend if you're never ever going to go to the branch.       Full review 

      No fees ever. Withdraw cash without fees from all St George and Westpac ATMs. Would recommend if you're never ever going to go to the branch.


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      HSBC savings account reviewed by Kenneth from New South Wales

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        11. Overall customer rating
        12. (Reviewed 12 months ago)

      I like the service and the products they offered compared to other banks.       Full review 

      I like the service and the products they offered compared to other banks.


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      HSBC savings account reviewed by Bernadita from New South Wales

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