Heritage Bank savings account reviews

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Recent Heritage Bank savings account reviews

• Terrible bank fees

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  12. (Reviewed 5 days ago)

  Too many fees and charge a large fee if you dishonor your direct debit when having not enough money in the account to cover. Customer service poor when helping you with which account best suited to your needs.       Full review 

  Too many fees and charge a large fee if you dishonor your direct debit when having not enough money in the account to cover. Customer service poor when helping you with which account best suited to your needs.

  
  

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  Heritage Bank savings account reviewed by Chantel from Queensland 2012-05-21T11:19:07+10:00

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• Low fees, great online banking.

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  12. (Reviewed 10 days ago)

  The best thing about Heritage is the low fees - I pay no account keeping fees, no transaction fees on credit transactions, and no atm fees for using Heritage, Westpac or St. George atms.       Full review 

  The best thing about Heritage is the low fees - I pay no account keeping fees, no transaction fees on credit transactions, and no atm fees for using Heritage, Westpac or St. George atms.

  
  

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  Heritage Bank savings account reviewed by Natalie from Queensland 2012-05-16T17:39:41+10:00

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• No fees, hassle-free accounts!

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  12. (Reviewed 10 days ago)

  No account keeping fees to worry about.. The best thing is that you can speak to real people on the phone. I definitely feel more comfortable dealing with a small bank. I would recommend Heritage Bank to any friend or family member as I believe th...       Full review 

  No account keeping fees to worry about.. The best thing is that you can speak to real people on the phone. I definitely feel more comfortable dealing with a small bank. I would recommend Heritage Bank to any friend or family member as I believe they are an honest bank with great customer service.

  
  

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  Heritage Bank savings account reviewed by Amy from Queensland 2012-05-16T11:56:53+10:00

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• Good and bad

  11. Overall customer rating
  12. (Reviewed 12 days ago)

  Pros - Heritage Bank have may affiliated atms for easy access. The staff at the branch I attend are always friendly and extremely helpful. They offer a personalised service by way of tailoring their products to suit your needs. Easy access to ...       Full review 

  Pros - Heritage Bank have may affiliated atms for easy access. The staff at the branch I attend are always friendly and extremely helpful. They offer a personalised service by way of tailoring their products to suit your needs. Easy access to funds. Another great product is the Cash passport option for when you are travelling,the card can load I believe up several currencies. Cons - Fees can be a little high- Tip ...Use Visa Debit option (which is available to lesson eftpos charges, also try if possible to use internet banking.

  
  

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  Heritage Bank savings account reviewed by Inge from Queensland 2012-05-14T17:43:25+10:00

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• Customer service excellent and products to match

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  12. (Reviewed 17 days ago)

  I have always had great fast service from anyone i have dealt with at the heritage bank. There interest rates are fantastic and they are always looking for ways to improve their service and options.       Full review 

  I have always had great fast service from anyone i have dealt with at the heritage bank. There interest rates are fantastic and they are always looking for ways to improve their service and options.

  
  

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  Heritage Bank savings account reviewed by Carissa from Queensland 2012-05-09T15:42:25+10:00

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• Just plain helpful people.

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  12. (Reviewed 18 days ago)

  Not so much the product but the place and people, especially on the phone. Just plain helpful at all times.       Full review 

  Not so much the product but the place and people, especially on the phone. Just plain helpful at all times.

  
  

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  Heritage Bank savings account reviewed by Peri from Queensland 2012-05-08T14:48:51+10:00

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• Beautiful service

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  12. (Reviewed 19 days ago)

  Great customer service. Always ready to help and show you the respect you deserve while being served. Only down side, need more branches to make it easier for customers to get to. Rates are also pretty good but could be improved but definitely rec...       Full review 

  Great customer service. Always ready to help and show you the respect you deserve while being served. Only down side, need more branches to make it easier for customers to get to. Rates are also pretty good but could be improved but definitely recommend them!! It's a bank I am proud to call my own!!

  
  

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  Heritage Bank savings account reviewed by Jasmin from Queensland 2012-05-07T13:58:09+10:00

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• Below average rates, reasonable service

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  12. (Reviewed about 1 month ago)

  Very poor interest rate unless you go fixed term, other banks have a nifty wallet sized account book which I use for every transaction, have to steal from other banks as mine does not provide them.       Full review 

  Very poor interest rate unless you go fixed term, other banks have a nifty wallet sized account book which I use for every transaction, have to steal from other banks as mine does not provide them.

  
  

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  Heritage Bank savings account reviewed by Joseph from Queensland 2012-04-10T13:01:20+10:00

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• Good country hospitality

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  12. (Reviewed about 1 month ago)

  There are no pros & cons it's as advertised. It's good old country hospitality, nothing is too much trouble & the service is better.       Full review 

  There are no pros & cons it's as advertised. It's good old country hospitality, nothing is too much trouble & the service is better.

  
  

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  Heritage Bank savings account reviewed by Arthur from Queensland 2012-03-30T11:32:16+11:00

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• Great!

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  12. (Reviewed about 1 month ago)

  I love my bank! Always excellent, friendly customer service, have never had a bad-tempered teller and always treat me with courtesy and respect as a person and not just a number. Also their fees and charges are much lower than other banks. Too Hap...       Full review 

  I love my bank! Always excellent, friendly customer service, have never had a bad-tempered teller and always treat me with courtesy and respect as a person and not just a number. Also their fees and charges are much lower than other banks. Too Happy. GO HERITAGE!

  
  

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  Heritage Bank savings account reviewed by Michelle from Queensland 2012-03-30T10:59:13+11:00

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• YOU are their priority not the shareholders!

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  12. (Reviewed about 1 month ago)

  Awesome bank, staff always pleasant and treat you like an actual human being, no hidden fees or agendas..Unlike the big banks, YOU the customer are their priority not the shareholders!       Full review 

  Awesome bank, staff always pleasant and treat you like an actual human being, no hidden fees or agendas..Unlike the big banks, YOU the customer are their priority not the shareholders!

  
  

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  Heritage Bank savings account reviewed by Jody from Queensland 2012-03-27T15:03:28+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  I think customer service could be improved on especially in certain circumstance. Being when one of our older children was very, very ill and needed me to pay his rent by withdrawing his money from his account (I also have a joint account with the...       Full review 

  I think customer service could be improved on especially in certain circumstance. Being when one of our older children was very, very ill and needed me to pay his rent by withdrawing his money from his account (I also have a joint account with them), they would not accept that I had a note from him with his signature on it (also I had proof that I was his mother) they took his card off me so that in the end we had to bundle him up even though he was so sick and he had to go into the branch to get his card back. He would have been in trouble by his realestate agent for being late etc. Also they would not let us transfer the money to the realestate agents a/c. It was a no win situation - I even asked for the manager, there was just no help at all and it was not like I was withdrawing his entire a/c down. So I was stunned to say the least.

  
  

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  Heritage Bank savings account reviewed by Cheryl from Queensland 2012-02-06T09:55:21+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  I like it because they are reliable. I don't like it because there are only outlets here, no actual branches.       Full review 

  I like it because they are reliable. I don't like it because there are only outlets here, no actual branches.

  
  

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  Heritage Bank savings account reviewed by Sharyn from Queensland 2012-01-24T09:47:49+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  Heritage is great - they have mini branches everywhere and are easy to deal with and make sense of!       Full review 

  Heritage is great - they have mini branches everywhere and are easy to deal with and make sense of!

  
  

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  Heritage Bank savings account reviewed by Susannah from Queensland 2012-01-19T10:10:26+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  The product that I use through Heritage is primaraly a Debit/Credit Card which is invaluable when travelling, either here or overseas. This is connected to my internet banking facility where I gain higher interest. If I need any help they are jus...       Full review 

  The product that I use through Heritage is primaraly a Debit/Credit Card which is invaluable when travelling, either here or overseas. This is connected to my internet banking facility where I gain higher interest. If I need any help they are just a phone call/email away, and always respond in a very short space of time.

  
  

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  Heritage Bank savings account reviewed by Roberta from Queensland 2012-01-18T11:46:30+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  I can transfer between accounts and can immediately view all the updated details of the accounts, unlike the other bank I deal with.       Full review 

  I can transfer between accounts and can immediately view all the updated details of the accounts, unlike the other bank I deal with.

  
  

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  Heritage Bank savings account reviewed by Julie from Queensland 2012-01-16T17:20:16+11:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  The customer service is awesome, they really do put People First. Most of their accounts don't have an account keeping fee. They also have an Australian call centre. They are a bank you can count on. (No pun intended)       Full review 

  The customer service is awesome, they really do put People First. Most of their accounts don't have an account keeping fee. They also have an Australian call centre. They are a bank you can count on. (No pun intended)

  
  

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  Heritage Bank savings account reviewed by Timothy from Queensland 2012-01-04T10:07:33+11:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  Heriatge Bank has great staff and they all know their products very well. They give right information. My account is personal savings account with no contracts or extra fees. It's simple and straightforward       Full review 

  Heriatge Bank has great staff and they all know their products very well. They give right information. My account is personal savings account with no contracts or extra fees. It's simple and straightforward

  
  

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  Heritage Bank savings account reviewed by Manu from Queensland 2011-12-15T13:52:55+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  I really like banking with heritage, they have few fees and charges and their online facilities are excellent. I would like to see more ATM's as without online banking and eftpos facilities its hard to find an Heritage ATM to get cash. (without i...       Full review 

  I really like banking with heritage, they have few fees and charges and their online facilities are excellent. I would like to see more ATM's as without online banking and eftpos facilities its hard to find an Heritage ATM to get cash. (without incurring fees)

  
  

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  Heritage Bank savings account reviewed by Julie from Queensland 2011-11-08T15:52:40+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  No cons. Heritage is, as far as I know, Queensland originated. Great, helpful staff when I have a problem. On one occasion last year my account was being accessed by an unknown source, and I wasn't a regular user of the internet, so an Heritage em...       Full review 

  No cons. Heritage is, as far as I know, Queensland originated. Great, helpful staff when I have a problem. On one occasion last year my account was being accessed by an unknown source, and I wasn't a regular user of the internet, so an Heritage employee rang to confirm me of the aforementioned problem and asked me not to access my account until Heritage rang back and say it was safe to do so.

  
  

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  Heritage Bank savings account reviewed by Dave from Queensland 2011-11-08T13:51:24+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  I love heritage savings account because they have some free transactions every month and you only get charged if you go over this amount. Also there are no hidden fees or charges. Every time I've needed to ring them about something it is really ...       Full review 

  I love heritage savings account because they have some free transactions every month and you only get charged if you go over this amount. Also there are no hidden fees or charges. Every time I've needed to ring them about something it is really easy to get to talk to a real person, and it's someone in Australia as well.

  
  

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  Heritage Bank savings account reviewed by Leigh from Queensland 2011-11-07T16:14:59+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  Heritage savings account has easy to use functions, via person, internet or phone. Overdraft fees are a little annoying but they are levelled on the overdrawn amount.       Full review 

  Heritage savings account has easy to use functions, via person, internet or phone. Overdraft fees are a little annoying but they are levelled on the overdrawn amount.

  
  

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  Heritage Bank savings account reviewed by Wendy from Queensland 2011-11-07T14:21:38+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  Despite better interest etc than the major banks, I have had nothing but trouble dealing with branches. I have tried a number of times to close the account but they have to date, flatly refused. Instead, they made me sign up to internet bankin...       Full review 

  Despite better interest etc than the major banks, I have had nothing but trouble dealing with branches. I have tried a number of times to close the account but they have to date, flatly refused. Instead, they made me sign up to internet banking which is fine except you cannot withdraw all the money or close the account. Then they charged me $20 for not using the account for a while. When I again requested the money, they told me it would cost me $4. For me, every cent counts at the moment. The fight continues.

  
  

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  Heritage Bank savings account reviewed by Ruth from Queensland 2011-10-31T10:59:59+11:00

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