Read the latest ING DIRECT reviews from real customers around Australia. Get the inside story on ING DIRECT home loans from the Mozo community.
See all ING DIRECT home loan reviews here, or search our reviews to find reviews about other providers.
Overall Rating
10Pricing
8Product Features
5Customer Service
9Convenience
10Trust
9I wanted a home loan with no bells and whistles. ING gave it to me, and continues to have one of the most competitive interest rates – Lisa from South Australia, an ING DIRECT home loan customer. Reviewed about 1 month ago
Overall Rating
5Pricing
6Product Features
2Customer Service
2Convenience
7Trust
6Need to offer customers better rates, and programs, no contact since we started the loan unless we initialize! Only reason we have not changed products is the cost of getting out of the loan to refinance is about $6000! – Rachel from New South Wales, an ING DIRECT home loan customer. Reviewed 2 months ago
Overall Rating
9Pricing
10Product Features
8Customer Service
8Convenience
9Trust
10It is easy and convenient and there is minimum paperwork. They are efficient and clearly explain things and I feel I am getting the best value for money. – Michelle from Victoria, an ING DIRECT home loan customer. Reviewed 2 months ago
Overall Rating
8Pricing
7Product Features
6Customer Service
9Convenience
8Trust
7Everything I need to do, payments, withdrawals etc is automated or can be done online. No monthly fees doesn't hurt either. – Jeremy from New South Wales, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
9Pricing
9Product Features
9Customer Service
10Convenience
9Trust
9The ease of being able to pay bills and mortgage straight from your loan with the added benefit of being able to get cash back if needed – Sharon from Queensland, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
7Pricing
9Product Features
8Customer Service
6Convenience
7Trust
7We have been with ING for 8 years and have been happy with them until we refinanced our home loan, then we were quite upset with their service during the process as the person assigned to our case was hopeless and caused unnecessary stress with her lack of knowledge and ability. – Chrissa from Queensland, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
10Pricing
10Product Features
9Customer Service
10Convenience
10Trust
10I have never had a negative experience. I have mortgage, debit account and savings account with them. The fact that everything is online is fantastic. – Laura Cotrone from Victoria, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
9Pricing
9Product Features
9Customer Service
8Convenience
10Trust
9They keep in contact regularly, updating information on rates etc. can use online, and system is easy to use. I can withdraw easily from mortgage at no cost. Great rates too. – terri from New South Wales, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
9Pricing
9Product Features
5Customer Service
9Convenience
7Trust
9Clear and upfront always notifying us of any changes. Dislike that I can only put a minimum amount of extra repayment on the fixed home loan to avoid fees. – Sanja from Victoria, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
8Pricing
7Product Features
7Customer Service
7Convenience
6Trust
10Reliable, trustworthy, easy to use. – Kate from New South Wales, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
8Pricing
9Product Features
3Customer Service
9Convenience
8Trust
8Have never had an issue with ING. Do most of my banking online but have had efficient customer service by telephone. – Belinda from Victoria, an ING DIRECT home loan customer. Reviewed 3 months ago
Overall Rating
9Pricing
9Product Features
8Customer Service
9Convenience
9Trust
7We have a great home loan at ING Direct, low fees, low interest rate, good website. – Daayna from Tasmania, an ING DIRECT home loan customer. Reviewed 4 months ago
Overall Rating
9Pricing
10Product Features
7Customer Service
10Convenience
10Trust
10I would like ING to have the feature where your savings are linked to your home loan. – bernard from New South Wales, an ING DIRECT home loan customer. Reviewed 4 months ago
Overall Rating
8Pricing
7Product Features
5Customer Service
8Convenience
5Trust
8My home loan with ING is simple with no extras. – James Williams from Victoria, an ING DIRECT home loan customer. Reviewed 4 months ago
Overall Rating
8Pricing
8Product Features
7Customer Service
8Convenience
4Trust
8ING Direct have great service but I would like better internet transfers. – Colin from New South Wales, an ING DIRECT home loan customer. Reviewed 4 months ago
Overall Rating
4Pricing
6Product Features
5Customer Service
2Convenience
1Trust
4I think the staff at ING direct really need to think about who the consumer is. – Lauren from Victoria, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
7Pricing
8Product Features
7Customer Service
6Convenience
5Trust
6ING Direct has a much more competitive home loan than the big banks and you get more return on your savings as well. – katryn from New South Wales, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
7Pricing
9Product Features
6Customer Service
8Convenience
5Trust
7I don't like how at present ING Direct does not have a branch (for my home loan) on the mid north coast. – STEPHEN from New South Wales, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
10Pricing
9Product Features
10Customer Service
8Convenience
8Trust
9I like the interest rate and flexibility of my ING Direct home loan. – ian from Western Australia, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
10Pricing
7Product Features
4Customer Service
10Convenience
7Trust
10ING Direct have just helped me refinance my home loan and the process was quick and easy. – Christine from Queensland, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
9Pricing
8Product Features
7Customer Service
10Convenience
7Trust
9ING's home loans are good value for money. – Greg from New South Wales, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
2Pricing
5Product Features
2Customer Service
2Convenience
0Trust
3ING Direct and their fees... – Fiona from New South Wales, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
8Pricing
8Product Features
5Customer Service
7Convenience
8Trust
9ING Direct charge a low interest rate. No fees. Just hassle free home loan. We feel confident that we are getting a great deal. – Chris from Victoria, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
10Pricing
10Product Features
10Customer Service
10Convenience
10Trust
10Not a bad word to say about this bank.My ING Direct home loan has great competitive rates and features. – Belinda from New South Wales, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
8Pricing
7Product Features
6Customer Service
9Convenience
8Trust
8Information & data on the our ING home loan is easily accessible online. – Alison from New South Wales, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
7Pricing
5Product Features
5Customer Service
8Convenience
7Trust
8ING leave me alone and do the thing that I have asked them to do: and that is provide a home loan with no fuss no selling and no ongoing fees. – Adrienne from Queensland, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
9Pricing
10Product Features
9Customer Service
10Convenience
5Trust
10The only difficulty is not having direct access to a branch for my home loan.. otherwise ING are bloody great!! – Nicola from Victoria, an ING DIRECT home loan customer. Reviewed 5 months ago
Overall Rating
10Pricing
8Product Features
8Customer Service
10Convenience
8Trust
9I was totally amazed ING has a 24 hour help line. Every time I have needed assistance I have been treated with respect and genuine concern. Unfortunately this is lacking with other banks I deal with. A person's attitude can have a major impact on your mood throughout the day and ING is one Bank I know I can contact without feeling defensive and cranky. Thank you. – Catherine Czisz from New South Wales, an ING DIRECT home loan customer. Reviewed 8 months ago
Overall Rating
9Pricing
9Product Features
8Customer Service
8Convenience
9Trust
8Overall ING Direct is a very good bank with no fees on its home loan or other products. I've never any hassles with my loan. – Jess from New South Wales, an ING DIRECT home loan customer. Reviewed 9 months ago
Overall Rating
0Pricing
5Product Features
4Customer Service
0Convenience
0Trust
0NOT happy with the service we had. We couldn't go to a branch with ING as everything is over the phone. – gizalla from New South Wales, an ING DIRECT home loan customer. Reviewed 10 months ago
Follow Mozo on: