NAB personal loan reviews

Read the latest NAB reviews from real customers around Australia. Get the inside story on NAB personal loans from the Mozo community.

See all NAB personal loan reviews here, or search our reviews to find reviews about other providers.

NAB personal loan 

  • Overall Rating

    10

  • Pricing

    8

  • Product Features

    6

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

I liked the service. Any problems that we had they contacted us straight away and it was easily fixed. – fiona from Victoria, a NAB personal loan customer.   Reviewed 19 days ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    5

  • Product Features

    8

  • Customer Service

    9

  • Convenience

    5

  • Trust

    8

I actually found the customer service at the start of the process above and beyond expectation however when it came to the actually face to face BRANCH component it left a bit to be desired. The call centre staff were very cheerful and helpful. I was impressed... however it did highlight how bad the branch service was unfortunately. – Skye from Queensland, a NAB personal loan customer.   Reviewed 19 days ago

NAB personal loan 

  • Overall Rating

    2

  • Pricing

    6

  • Product Features

    3

  • Customer Service

    5

  • Convenience

    1

  • Trust

    8

In person i have no problems but when it comes to over the phone contact its rare to get someone you understand, and being a personal loan it should be my choice as to when and where the money goes but i had to go out and get invoices for everything i was using the money for before they would issue the money and even then it was all in bank cheques which was a pain in the butt considering it took me a whole day to organise all the invoices and then they can only transfer some of the loan as cash to my account. I'm of the opinion that if you are contracted to pay this money back it is yours to do as you will and not have to go out and purchase everything at once (it was to help purchase all the appliances etc as i was moving out) so all in all i was very unimpressed by the way i had to use the money. – rachael from New South Wales, a NAB personal loan customer.   Reviewed 27 days ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    9

  • Product Features

    6

  • Customer Service

    9

  • Convenience

    8

  • Trust

    9

I like the way we discussed which interest rate suited my life/income and projected income. We went fixed. – Annette from Queensland, a NAB personal loan customer.   Reviewed 27 days ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    6

  • Product Features

    6

  • Customer Service

    10

  • Convenience

    2

  • Trust

    6

great service - always friendly & helpful. However, since the NAB just closed the branch closest to my home & also the branch closest to my work, my closest branch always has a queue of at least 10 customers - if you're going to close branches, please put more staff on. – anna from Victoria, a NAB personal loan customer.   Reviewed about 1 month ago

NAB personal loan 

  • Overall Rating

    10

  • Pricing

    8

  • Product Features

    8

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

I like that they give you the time to make you feel comfortable and make sure you understand in banking with NAB. – Chantelle from Northern Territory, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    7

  • Product Features

    6

  • Customer Service

    8

  • Convenience

    5

  • Trust

    7

I like the service you get when you call them. – Karen from Northern Territory, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    9

  • Pricing

    7

  • Product Features

    6

  • Customer Service

    9

  • Convenience

    9

  • Trust

    10

Have been with NAB for over 25yrs now, when I approached them for a personal loan there was no hesitation. Their staff we very efficient and helpful & kept me informed of progress. It only took a couple of days to complete. Most impressed. – Louise from Australian Capital Territory, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    5

  • Pricing

    4

  • Product Features

    1

  • Customer Service

    1

  • Convenience

    9

  • Trust

    3

I dislike the high interest rate! – Di from Queensland, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    6

  • Pricing

    2

  • Product Features

    5

  • Customer Service

    7

  • Convenience

    9

  • Trust

    9

It's flexible and easy but its rates are really high. – Natasha from New South Wales, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    7

  • Pricing

    5

  • Product Features

    8

  • Customer Service

    5

  • Convenience

    7

  • Trust

    8

I dislike that you can't get your personal loan paid out to you. It can only be paid out to whom you're purchasing something from. – Marthe from Western Australia, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    9

  • Pricing

    9

  • Product Features

    9

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

Our local community branch are always very helpful and personal, and have helped us get out of sticky situations a number of times without ever a problem. – Anita from Queensland, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    10

  • Pricing

    6

  • Product Features

    6

  • Customer Service

    10

  • Convenience

    8

  • Trust

    10

The NAB have been great to us...thanks – Leeanne from Queensland, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    1

  • Pricing

    2

  • Product Features

    0

  • Customer Service

    4

  • Convenience

    1

  • Trust

    0

They tell you that you would be better off and would save money if you have just one loan. But then tell you you can't get it – Tracie from Victoria, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    6

  • Product Features

    7

  • Customer Service

    9

  • Convenience

    9

  • Trust

    9

We have a great personal banker who always returns our calls and is happy to help with whatever it is we need. For example, pausing the repayments during difficult periods. I feel the interest rates could be a little lower, I notice they go up but rarely go down! Overall, I quite like the product and will stay with the NAB for now. – Nicole from Victoria, a NAB personal loan customer.   Reviewed 2 months ago

NAB personal loan 

  • Overall Rating

    7

  • Pricing

    4

  • Product Features

    7

  • Customer Service

    9

  • Convenience

    9

  • Trust

    10

With NAB you can pay it off early with no fees however, the rates are quite high compared to say, Memebers Equity. – Amanda from New South Wales, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    10

  • Pricing

    10

  • Product Features

    10

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

They are very helpful and have been fast and effective when handling an enquiry, very professional. – Neidra from South Australia, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    9

  • Pricing

    6

  • Product Features

    6

  • Customer Service

    6

  • Convenience

    10

  • Trust

    10

I've been a member of the NAB for about 20 years, although the interest rates may be a little higher in some cases I've always got friendly service and information about any product I inquire about and they're not pushy when you go into the bank, if you say no they drop it. – tammy from New South Wales, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    7

  • Product Features

    8

  • Customer Service

    8

  • Convenience

    8

  • Trust

    8

More than happy to help! – Nathan from Victoria, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    7

  • Product Features

    7

  • Customer Service

    9

  • Convenience

    8

  • Trust

    9

Great customer service at branch (St Kilda Road Melbourne). – Nenad from Victoria, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    3

  • Pricing

    6

  • Product Features

    4

  • Customer Service

    1

  • Convenience

    9

  • Trust

    2

I like the flexibility. And I don't like the fact that they are not competitive enough. – Sarah from Victoria, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    0

  • Pricing

    2

  • Product Features

    4

  • Customer Service

    0

  • Convenience

    2

  • Trust

    0

The worst customer service i have ever received... no longer do my everyday banking with them. – Karen from Queensland, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    2

  • Pricing

    5

  • Product Features

    4

  • Customer Service

    2

  • Convenience

    2

  • Trust

    1

I found that NAB was really unreliable and the branch manager in my area had no idea what she was doing and wasn't useful at ALL. – Leah from New South Wales, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    9

  • Pricing

    7

  • Product Features

    5

  • Customer Service

    10

  • Convenience

    10

  • Trust

    9

i liked their service and nothing seemed any trouble to them Nothing to dislike – Carole from New South Wales, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    8

  • Pricing

    8

  • Product Features

    7

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

NAB staff are very helpful. I don't like the fact it is difficult to talk to your adviser via the telephone. – Bob from Queensland, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    1

  • Pricing

    1

  • Product Features

    1

  • Customer Service

    1

  • Convenience

    7

  • Trust

    3

NAB has been my bank for many years as a Business Bank also as my private bank. I am locked into a home loan and a Personal Loan. If I could get out I would but there are too many things tied together. NAB's fees are very high, no flexibility and very little in the way of customer service. The only thing I like is the fact that I can do all my major banking on line and link my accounts together. But that is possible with most banks these days so that is no real advantage – Hilda from Queensland, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    -

  • Pricing

    2

  • Product Features

    0

  • Customer Service

    0

  • Convenience

    0

  • Trust

    0

I dont think they really care about individuals – sib from Victoria, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    1

  • Pricing

    2

  • Product Features

    2

  • Customer Service

    1

  • Convenience

    5

  • Trust

    1

Too many hurdles to get a loan. – Jodie from Queensland, a NAB personal loan customer.   Reviewed 3 months ago

NAB personal loan 

  • Overall Rating

    6

  • Pricing

    6

  • Product Features

    4

  • Customer Service

    6

  • Convenience

    2

  • Trust

    4

My personal loan at NAB is a good product although it does not jump off the page with benefits. I tried to apply online which was very difficult and was tough through the branch. – David from Victoria, a NAB personal loan customer.   Reviewed 4 months ago

NAB personal loan 

  • Overall Rating

    4

  • Pricing

    4

  • Product Features

    4

  • Customer Service

    3

  • Convenience

    -

  • Trust

    4

NAB are a bit slow at returning phone calls, especially of an urgent nature. – fiona from Victoria, a NAB personal loan customer.   Reviewed 4 months ago

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