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I have found over the past 10+ years to be at the highest level of customer service whether it be in person at any branch, or through their national call centres. However, any thoughts I have had regarding changing banks have been due to fees and... Full review
I have found over the past 10+ years to be at the highest level of customer service whether it be in person at any branch, or through their national call centres. However, any thoughts I have had regarding changing banks have been due to fees and charges I incur for excess transactions. I don't like to carry large sums of cash on me, and have always been against retail stores holding cash on their premises which incites robbery etc. I enjoy the convenience of eftpos and the use of the visa debit option for online purchases etc. I think that with the modern shopper, there should be more leniency for people who do utilise these computerised options of payment.
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YesThe Debit Card itself is an awesome idea, however there needs to be better interest or rewards system in place to encourage people to sign up or stay with this card. I suggest even a charity support program, so when you either spend a certain amou... Full review
The Debit Card itself is an awesome idea, however there needs to be better interest or rewards system in place to encourage people to sign up or stay with this card. I suggest even a charity support program, so when you either spend a certain amount in a month or save a certain amount 5 to 10% should be donated by the bank to the charity of the cardholder's choice from a list providered by the bank.
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YesDo not like the fact that you are charged a transaction fee for looking up how much money you have in your account if your go over the 10 free each month. They have your money to do with what they please and yet it costs you to get to it. Full review
Do not like the fact that you are charged a transaction fee for looking up how much money you have in your account if your go over the 10 free each month. They have your money to do with what they please and yet it costs you to get to it.
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YesI've been with other banks that have delayed access to my account yet this bank has always been extremly helpful even when I had an unauthorised transation Full review
I've been with other banks that have delayed access to my account yet this bank has always been extremly helpful even when I had an unauthorised transation
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YesMy debit card is like having a credit card that does not cost me anything. I know how much I have in my account, that it is my own money and that I cannot go over that amount. I have not gotten into any trouble with this product, and would recomm... Full review
My debit card is like having a credit card that does not cost me anything. I know how much I have in my account, that it is my own money and that I cannot go over that amount. I have not gotten into any trouble with this product, and would recommend it to anyone if they are prepared to go by the rules.
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YesWhen I approached them earlier this year, I was made extremely welcome and had no idea what they had, So I told them what I needed and the lady looking after me was fantastic, she answered all my questions, gave me the advice I needed and I opened... Full review
When I approached them earlier this year, I was made extremely welcome and had no idea what they had, So I told them what I needed and the lady looking after me was fantastic, she answered all my questions, gave me the advice I needed and I opened an account there and then. I have made phone calls with queries and the staff have been extremely pleasant nothing was to much trouble for them. Internet banking and paying bills is very simple. I would highly recommend the Newcastle Permanent to anyone
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YesCan't comment on comparison with other debit cards, but I think if insufficient funds are available and you have funds to cover in savings a phone call/ sms or email could alert you to insufficient funds. Instead they whack a dishonor fee on, when... Full review
Can't comment on comparison with other debit cards, but I think if insufficient funds are available and you have funds to cover in savings a phone call/ sms or email could alert you to insufficient funds. Instead they whack a dishonor fee on, when they have not done anything, as these are all electronic actions.
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YesI love Newcastle Permanent! I don't get charged any fees for using my debit/credit card if I use it for eftpos and at Newcastle Permanent, Westpac and St George ATM's. There are also no charges for internet or phone banking. The monthly newslett... Full review
I love Newcastle Permanent! I don't get charged any fees for using my debit/credit card if I use it for eftpos and at Newcastle Permanent, Westpac and St George ATM's. There are also no charges for internet or phone banking. The monthly newsletter lets me know of any new services available. The staff in branches are always friendly and very helpful. Recently I got a phone call on my mobile from Newcastle Permanent to inform me that my card had been cancelled as I had used it at a shop where police had found a scanner. No money was missing from my account and I visited a branch that afternoon and ordered a new card which arrived in only a few days. I am a very happy customer
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YesFantastic love the fact you can use as a credit/debit card. Everyone accepts and think the bonus is no chance of spending more money than you have available. There is one downfall. You can only use as debit card in Woolwoths,Big W,, Dan Muphy etc.... Full review
Fantastic love the fact you can use as a credit/debit card. Everyone accepts and think the bonus is no chance of spending more money than you have available. There is one downfall. You can only use as debit card in Woolwoths,Big W,, Dan Muphy etc. So if you have a limit on free transactions as I do you have to think twice before using cards in these shops.
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YesNo problems, convenient cash free use of my money. Wow. Full review
No problems, convenient cash free use of my money. Wow.
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YesI like the debit card, it can be used as a credit card for online transactions if no cash out required at an eftpos terminal use credit selection as no transaction fee charged. It saves carrying excess money around and is far more secure. The onli... Full review
I like the debit card, it can be used as a credit card for online transactions if no cash out required at an eftpos terminal use credit selection as no transaction fee charged. It saves carrying excess money around and is far more secure. The online banking service at Newcastle Permanent is easy to use and money transfers to other accounts and Bpay are time saving and a convenience I would not be without.
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YesThey need to move out of the area more (more machines) or hook up with someone to be able to share their teller machine so you don't have to pay a service fee for using a different one..... Full review
They need to move out of the area more (more machines) or hook up with someone to be able to share their teller machine so you don't have to pay a service fee for using a different one.....
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YesNewcastle Permanent debit cards are easy to attain and don't take weeks to be issued. Their rates and interest beat anything on the market today. Full review
Newcastle Permanent debit cards are easy to attain and don't take weeks to be issued. Their rates and interest beat anything on the market today.
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YesI love this card, i can use my money any time day or night any were. Without running up bill by using a credit card Full review
I love this card, i can use my money any time day or night any were. Without running up bill by using a credit card
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Yespros: are your spending your own money and its just like a credit card because you can take out money anywhere cons: zero that i know of Full review
pros: are your spending your own money and its just like a credit card because you can take out money anywhere cons: zero that i know of
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YesI have been with NPBS since I left high school in 1985. They have never failed to meet and surpass my needs and expectations. That's why I never changed. Full review
I have been with NPBS since I left high school in 1985. They have never failed to meet and surpass my needs and expectations. That's why I never changed.
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YesNewcastle Permanent's debit card has no bells and whistles. There's no rewards or gimmicks. The reason I stick with it though is because of their loyalty to customers like me. I have complete trust in banking with them! Full review
Newcastle Permanent's debit card has no bells and whistles. There's no rewards or gimmicks. The reason I stick with it though is because of their loyalty to customers like me. I have complete trust in banking with them!
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YesI love this product and it is great to get the benefits of a credit card without the pitfalls of overspending- the only disadvantage is you only get 4 free ATM transactions a month Full review
I love this product and it is great to get the benefits of a credit card without the pitfalls of overspending- the only disadvantage is you only get 4 free ATM transactions a month
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YesSimple no fees account. Have been with them for over 10 years. They also have simple, secure online banking. Full review
Simple no fees account. Have been with them for over 10 years. They also have simple, secure online banking.
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Yesa good and positive organization to deal with as they are very friendly and helpfull with any problems you may have financialy Full review
a good and positive organization to deal with as they are very friendly and helpfull with any problems you may have financialy
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YesI find them very easy to deal with, the only problem you must always use credit as you you only get 6 cash eftpos transaction per month. The staff are always very friendly and helpful, home loan is comparable to the big banks Full review
I find them very easy to deal with, the only problem you must always use credit as you you only get 6 cash eftpos transaction per month. The staff are always very friendly and helpful, home loan is comparable to the big banks
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YesI like my debit card because I can only use my own money and don't have huge fees. Full review
I like my debit card because I can only use my own money and don't have huge fees.
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Yeslove this bank it interest rates are always good as well as there customer service there atms arent as well to access as most other banks though thats the only down fall Full review
love this bank it interest rates are always good as well as there customer service there atms arent as well to access as most other banks though thats the only down fall
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YesI like this product because I have been a customer for approx 25yrs and they have been an exceptional banking institution. I would have no problem recommending them to anyone. Full review
I like this product because I have been a customer for approx 25yrs and they have been an exceptional banking institution. I would have no problem recommending them to anyone.
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Yesnot very convenient. account has monthly fee plus account keeping fees. you are charged if you enter the bank for transaction and customer service is not a priority Full review
not very convenient. account has monthly fee plus account keeping fees. you are charged if you enter the bank for transaction and customer service is not a priority
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YesI haven't had a problem in 4 years! Staff on the phone and in the branch are always super helpful and friendly. Full review
I haven't had a problem in 4 years! Staff on the phone and in the branch are always super helpful and friendly.
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YesI have the option to choose credit and it doesn't count as a withdrawal Full review
I have the option to choose credit and it doesn't count as a withdrawal
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YesUser Friendly, highly supportive staff Full review
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YesThe community linked to all services associated, very community orientated! Full review
The community linked to all services associated, very community orientated!
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YesThe Newcastle Permanent debit card has always had straightforward and low fee's. I trust that they will not take money off me from any hidden fee's. Full review
The Newcastle Permanent debit card has always had straightforward and low fee's. I trust that they will not take money off me from any hidden fee's.
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YesHighest rated debit cards- as voted by the Mozo Community (rating out of 10)
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