Newcastle Permanent savings account reviews

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Recent Newcastle Permanent savings account reviews

• Great Compassionate & Friendly Staff & Service

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  12. (Reviewed 18 days ago)

  I have been with Newcastle Permanent for over 12 years & swapped my home loan to them from Westpac who if I rated them would be 1 or 2 as they have no compassion or want to help the average wage earner. When I swapped to Newcastle Permanent they h...       Full review 

  I have been with Newcastle Permanent for over 12 years & swapped my home loan to them from Westpac who if I rated them would be 1 or 2 as they have no compassion or want to help the average wage earner. When I swapped to Newcastle Permanent they have helped me all the way even when I lost my job & had to do casual for a while they worked with me to minimise payments to meet my budget till I got a new job & when I am struggling they help & are keen to help along with wanting to work with you. I cannot speak more highly of their customer service & all staff from the banks to customer support they are all friendly & helpful. I only wish is they were available all over Australia & overseas on ATM'S so we do not get slugged a fee to use other ATM'S.

  
  

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  Newcastle Permanent savings account reviewed by Andrew from New South Wales 2012-05-08T16:17:09+10:00

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• excellent phone and branch customer service

  11. Overall customer rating
  12. (Reviewed about 1 month ago)

  Great customer service and excellent phone help available 24hrs. I've worked for a bank in the call centre and newcastle permanent wins hands down in service and accessibility and friendliness.       Full review 

  Great customer service and excellent phone help available 24hrs. I've worked for a bank in the call centre and newcastle permanent wins hands down in service and accessibility and friendliness.

  
  

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  Newcastle Permanent savings account reviewed by Carlie from New South Wales 2012-04-10T16:43:13+10:00

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• the staff make the product

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  12. (Reviewed about 1 month ago)

  This product is made even better by the wonderful staff, they are friendly, happy and helpful. If you need something they will do everything possible to help you, and always with a smile, they take the time to get to know you and your family and h...       Full review 

  This product is made even better by the wonderful staff, they are friendly, happy and helpful. If you need something they will do everything possible to help you, and always with a smile, they take the time to get to know you and your family and have the time to chat about them.

  
  

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  Newcastle Permanent savings account reviewed by Kirstie from New South Wales 2012-03-28T12:10:05+11:00

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• Outstanding customer service and good rates

  11. Overall customer rating
  12. (Reviewed 2 months ago)

  I have been a loyal customer of Newcastle Permanent for all of my banking life. I am very pleased with their savings account and all that it offers. It is an excellent product.       Full review 

  I have been a loyal customer of Newcastle Permanent for all of my banking life. I am very pleased with their savings account and all that it offers. It is an excellent product.

  
  

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  Newcastle Permanent savings account reviewed by Laura from New South Wales 2012-03-20T16:18:36+11:00

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• 11. Overall customer rating
  12. (Reviewed 4 months ago)

  I have been with the NPBS since 1979. I have seen the industry change and develop over the years but NPBS has remained customer focussed and driven by its desire to serve rather than be driven by the greed of shareholders and investors. They are a...       Full review 

  I have been with the NPBS since 1979. I have seen the industry change and develop over the years but NPBS has remained customer focussed and driven by its desire to serve rather than be driven by the greed of shareholders and investors. They are a true "community" focused financial institution and I am proud to belong to them.

  
  

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  Newcastle Permanent savings account reviewed by Nigel from New South Wales 2012-01-30T17:23:26+11:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  They deducted by misktake almost $2500 from my account. They didn't believe me at first, then I had to fill out piles of their paperwork, just so I could get my OWN money back. The Branch staff varied in niceness and I was completely SICK of 'The ...       Full review 

  They deducted by misktake almost $2500 from my account. They didn't believe me at first, then I had to fill out piles of their paperwork, just so I could get my OWN money back. The Branch staff varied in niceness and I was completely SICK of 'The perm' as we call them after this and changed banks. It was a tiny apology I received and heaven forbid if I asked for the interest they would have asked for if it was me OWING THEM money!!! I had been with them for about 7 years. Never Again

  
  

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  Newcastle Permanent savings account reviewed by Jodie from New South Wales 2012-01-09T13:35:10+11:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  I am 23 years old and have been with the "Perm" since i was 16. The staff at my local branch are personable and easy to communicate to and make it a pleasure to visit!!       Full review 

  I am 23 years old and have been with the "Perm" since i was 16. The staff at my local branch are personable and easy to communicate to and make it a pleasure to visit!!

  
  

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  Newcastle Permanent savings account reviewed by Nathan from New South Wales 2012-01-04T14:31:25+11:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  Sadly this is a bank that has only a small number of branches. Should you move out of Newcastle you have no access to a branch (there is one in Parramatta but thats it!) I've called several times needing something and was advised that I needed to ...       Full review 

  Sadly this is a bank that has only a small number of branches. Should you move out of Newcastle you have no access to a branch (there is one in Parramatta but thats it!) I've called several times needing something and was advised that I needed to visit a branch in person. As I'm not in Newcastle, this is not possible. I also spoke to them about a personal loan, I had one 4 years prior. They stated that as the loan was more than 2 years and I had paid it off so quickly, it was not in their best interest to loan me anything under $10000. I only wanted $2000. So you have no other option but to close your account as no provisions are made to you except face to face communication for many matters.

  
  

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  Newcastle Permanent savings account reviewed by Naomi from New South Wales 2012-01-04T11:03:33+11:00

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• 11. Overall customer rating
  12. (Reviewed 5 months ago)

  The bank and staff have always provided good and helpful service. Some of the benefits include a convenient bank cheque system and providing a Debit card service. Banking facilities are widely spread throughout the local area and are expanding. I ...       Full review 

  The bank and staff have always provided good and helpful service. Some of the benefits include a convenient bank cheque system and providing a Debit card service. Banking facilities are widely spread throughout the local area and are expanding. I would recommend them to anyone.

  
  

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  Newcastle Permanent savings account reviewed by Malcolm from New South Wales 2012-01-04T10:47:41+11:00

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• 11. Overall customer rating
  12. (Reviewed 6 months ago)

  The Staff are friendly and know me by name. I have one concern that as a pensioner I am not entitled to take out a loan, even though I own my own home and car.       Full review 

  The Staff are friendly and know me by name. I have one concern that as a pensioner I am not entitled to take out a loan, even though I own my own home and car.

  
  

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  Newcastle Permanent savings account reviewed by Patricia from New South Wales 2011-11-14T11:28:27+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  Customer service can not be beaten, very competitive rates and my kids love them simply because they are one of the rare banks that still offer them stamps on their hands. I know it is only a small thing but to them it is the world       Full review 

  Customer service can not be beaten, very competitive rates and my kids love them simply because they are one of the rare banks that still offer them stamps on their hands. I know it is only a small thing but to them it is the world

  
  

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  Newcastle Permanent savings account reviewed by Steph from New South Wales 2011-11-08T17:39:27+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  The Newcastle Permanent is fantastic. The staff are always friendly and cheerful and are always to help me understand anything that I am not sure of with my accounts       Full review 

  The Newcastle Permanent is fantastic. The staff are always friendly and cheerful and are always to help me understand anything that I am not sure of with my accounts

  
  

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  Newcastle Permanent savings account reviewed by Rose from New South Wales 2011-11-08T17:12:11+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  I like this product and the company enough to have recommended it to my friends and family. I have purchased property with mortgage loans through the Society in the past and as a female, was not discriminated against and was happy with the service...       Full review 

  I like this product and the company enough to have recommended it to my friends and family. I have purchased property with mortgage loans through the Society in the past and as a female, was not discriminated against and was happy with the services provided.

  
  

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  Newcastle Permanent savings account reviewed by Margaret from New South Wales 2011-11-08T15:56:44+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  This is the best product. Easy to access and you can always speak to a real person or just call into a branch and someone is there to help you and always with a smile. There is not hard sell on other products. They are the best.       Full review 

  This is the best product. Easy to access and you can always speak to a real person or just call into a branch and someone is there to help you and always with a smile. There is not hard sell on other products. They are the best.

  
  

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  Newcastle Permanent savings account reviewed by Gillian from New South Wales 2011-10-31T15:13:13+11:00

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• 11. Overall customer rating
  12. (Reviewed 7 months ago)

  Newcastle Permanent: I love you I love you oooh oh!!! Great local bank.. They Rock, you go Newcastle you have my business permanently. There are no catches and they are truly trustworthy :)       Full review 

  Newcastle Permanent: I love you I love you oooh oh!!! Great local bank.. They Rock, you go Newcastle you have my business permanently. There are no catches and they are truly trustworthy :)

  
  

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  Newcastle Permanent savings account reviewed by Amelia from New South Wales 2011-10-25T16:33:10+11:00

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• 11. Overall customer rating
  12. (Reviewed 8 months ago)

  There are no monthly fees!       Full review 

  There are no monthly fees!

  
  

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  Newcastle Permanent savings account reviewed by Hannah from New South Wales 2011-10-11T13:28:55+11:00

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• 11. Overall customer rating
  12. (Reviewed 8 months ago)

  They have a lot of fees to get your money out. Hate having excess transaction fees. It is my money so I should be able to get it out as often as I like. Having to take it all out each week. I spend it all at once but if I don't, I go over the mont...       Full review 

  They have a lot of fees to get your money out. Hate having excess transaction fees. It is my money so I should be able to get it out as often as I like. Having to take it all out each week. I spend it all at once but if I don't, I go over the monthly amount of transactions.

  
  

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  Newcastle Permanent savings account reviewed by Nicole from New South Wales 2011-10-10T11:40:45+11:00

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• 11. Overall customer rating
  12. (Reviewed 8 months ago)

  Quick and easy to deal with Any problems are sorted straight away.       Full review 

  Quick and easy to deal with Any problems are sorted straight away.

  
  

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  Newcastle Permanent savings account reviewed by Dallas from New South Wales 2011-10-10T11:37:30+11:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  Convenient if you live in the Hunter Region. Newcastle Permanent did make unauthorised debits from my account (and paid to a stranger's mortgage!) in the past, with little regard for an apology or rectification of their problem. Customer service n...       Full review 

  Convenient if you live in the Hunter Region. Newcastle Permanent did make unauthorised debits from my account (and paid to a stranger's mortgage!) in the past, with little regard for an apology or rectification of their problem. Customer service not great.

  
  

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  Newcastle Permanent savings account reviewed by Tim from New South Wales 2011-09-12T17:11:23+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  Trustworthy, convenient, friendly and helpful staff, who always give me a smile.       Full review 

  Trustworthy, convenient, friendly and helpful staff, who always give me a smile.

  
  

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  Newcastle Permanent savings account reviewed by Barbara from New South Wales 2011-08-31T13:08:58+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  I like the Newcastle Building Society because they never ever fill your letterbox full of junk, blowing their own trumpet. That suits us.       Full review 

  I like the Newcastle Building Society because they never ever fill your letterbox full of junk, blowing their own trumpet. That suits us.

  
  

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  Newcastle Permanent savings account reviewed by Shirley from New South Wales 2011-08-31T12:26:33+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  pros... internet banking is very easy to use ....... no charges for automatic online setup of money coming out weekly, where as most banks will charge you up to $5 a week! Cons... If u lose your card it cose $10 to replace it! cons... there a...       Full review 

  pros... internet banking is very easy to use ....... no charges for automatic online setup of money coming out weekly, where as most banks will charge you up to $5 a week! Cons... If u lose your card it cose $10 to replace it! cons... there are not enough banks in sydney, if u lose your card while in sydney you have to travel for quite a long time to get some money.

  
  

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  Newcastle Permanent savings account reviewed by Corrin from New South Wales 2011-08-31T12:14:54+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  I am on contract interstate and this bank are so helpful to me and contact me if they think somethign is not right on my account. fantastic. Key card I went back to NSW to order key card i had new keycards in 1 day. Great service.       Full review 

  I am on contract interstate and this bank are so helpful to me and contact me if they think somethign is not right on my account. fantastic. Key card I went back to NSW to order key card i had new keycards in 1 day. Great service.

  
  

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  Newcastle Permanent savings account reviewed by Pru from Northern Territory 2011-08-31T11:57:28+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  love them. They're not greedy like the big four. Your not treated like a number       Full review 

  love them. They're not greedy like the big four. Your not treated like a number

  
  

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  Newcastle Permanent savings account reviewed by Dave from New South Wales 2011-08-31T11:55:46+10:00

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• 11. Overall customer rating
  12. (Reviewed 9 months ago)

  if you withdraw in the month you don't get your monthly interest but a good way to learn to save for something special       Full review 

  if you withdraw in the month you don't get your monthly interest but a good way to learn to save for something special

  
  

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  Newcastle Permanent savings account reviewed by Joanne from New South Wales 2011-08-30T15:12:14+10:00

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