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Police and Nurses Credit Union provides personalised, individualised service to its members. Living remotely, I have been able to change to saving plans that best benefit me and my family. Customer service has always been second to none, every tim... Full review
Police and Nurses Credit Union provides personalised, individualised service to its members. Living remotely, I have been able to change to saving plans that best benefit me and my family. Customer service has always been second to none, every time I have had to call to have questions answered. The online banking is easy to use, and telephone banking system also makes it easy for all transactions needed without having a branch in immediate vicinity.
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YesExcellent rates and customer service
The staff are very friendly and helpful. Go out of their way to explain all their products in full. Also good competitive interest rates. Full review
The staff are very friendly and helpful. Go out of their way to explain all their products in full. Also good competitive interest rates.
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YesCustomer service choice
I have been with PNS for 3 years, as it was recommended when we came to australia. Interest rates and products are pretty much the same as other banking societies, with PNS being on the lower side. No issues with contacting my bank. Do find that o... Full review
I have been with PNS for 3 years, as it was recommended when we came to australia. Interest rates and products are pretty much the same as other banking societies, with PNS being on the lower side. No issues with contacting my bank. Do find that other institues offer better packages
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YesFantastic rates and service, can't fault them.
I am a shareholder as are all members ,so we are not lining the pockets of shareholders who do not use the bank. So as a result our fees are very low. Full review
I am a shareholder as are all members ,so we are not lining the pockets of shareholders who do not use the bank. So as a result our fees are very low.
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YesI love the fact that they are Western Australian owned and not profit hungry. I pay no fees except for .75c for online access. They are happy to help in any way they can when I have had a problem with my Visa card attached to my savings account, b... Full review
I love the fact that they are Western Australian owned and not profit hungry. I pay no fees except for .75c for online access. They are happy to help in any way they can when I have had a problem with my Visa card attached to my savings account, being used overseas by a scammer. They have made a 'phone call to advise me of the danger of carrying too much money in one account. I could not ask for more. They are wonderful
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YesAlthough I am not completely satisfied with police and nurses i find they are probably just as efficient as any other bank the staff there are all friendly and helpful but i do find there fees to be rather high and interest rates are pretty low (n... Full review
Although I am not completely satisfied with police and nurses i find they are probably just as efficient as any other bank the staff there are all friendly and helpful but i do find there fees to be rather high and interest rates are pretty low (not that i have a great deal of money in my accound apart from on pay day) i do know that if i were to come into a great deal of money i would be checking my options elsewhere
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YesPNCS have always made us feel like part of the family and not just a number, we have a number of accounts with them and the suitability and flexibility of their products is second to none. I spent 15 years in the Financial Sector and no other Fina... Full review
PNCS have always made us feel like part of the family and not just a number, we have a number of accounts with them and the suitability and flexibility of their products is second to none. I spent 15 years in the Financial Sector and no other Financial institution offers the service and range that Police and Nurses does. I have and do recommend them to everyone.
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YesP & N are the absolute best financial institution I have ever dealt with and Their "Everyday Account" is ideal for my lifestyle. Full review
P & N are the absolute best financial institution I have ever dealt with and Their "Everyday Account" is ideal for my lifestyle.
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YesI find PNCS very pleasant to deal with. They bend over backwards to help you. I find it great that you are dealing with someone local who are alway eager to help. Also they have webchat so you can address any problem with out being stuck on the phone Full review
I find PNCS very pleasant to deal with. They bend over backwards to help you. I find it great that you are dealing with someone local who are alway eager to help. Also they have webchat so you can address any problem with out being stuck on the phone
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YesPolice and nurses savings account (internet) provides a relatively high interest rate as long as you don't transfer money out of the account within the month. If you do, the rate isn't paid. This provides the flexibility to have money earning a hi... Full review
Police and nurses savings account (internet) provides a relatively high interest rate as long as you don't transfer money out of the account within the month. If you do, the rate isn't paid. This provides the flexibility to have money earning a high interest rate while still being immediately available if needed.
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YesLow fees & charges, interest & excellent customer service Full review
Low fees & charges, interest & excellent customer service
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YesI have been banking with them for years, their fees are low and when you go in they greet you by your first name, what other bank does that? Full review
I have been banking with them for years, their fees are low and when you go in they greet you by your first name, what other bank does that?
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YesI am very happy with Police & Nurses of W.A It seems I have been with them for a long time & I haven't had any problems with them. Full review
I am very happy with Police & Nurses of W.A It seems I have been with them for a long time & I haven't had any problems with them.
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YesThey offer the most personalised and genuine service of any financial institution I've dealt with. Real Human Beings !!! Full review
They offer the most personalised and genuine service of any financial institution I've dealt with. Real Human Beings !!!
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YesAlways been so helpful, I'm 5 minutes from local branch, convenient! Supporting public sector with workplace on site advice offered...bonus! Full review
Always been so helpful, I'm 5 minutes from local branch, convenient! Supporting public sector with workplace on site advice offered...bonus!
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YesPNCS is WA-owned & they know their market. I love the fact I am a member, not merely a customer. Plus I love the big red ampersand on the white background. Full review
PNCS is WA-owned & they know their market. I love the fact I am a member, not merely a customer. Plus I love the big red ampersand on the white background.
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YesPolice & Nurses are a WA banking institution that is not only for us Police & Nurses but are for any Western Australian who wants to keep their money in WA. They are very competative with other banks, friendly, honest, sincere and great people to ... Full review
Police & Nurses are a WA banking institution that is not only for us Police & Nurses but are for any Western Australian who wants to keep their money in WA. They are very competative with other banks, friendly, honest, sincere and great people to deal with in general.
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YesNever had any issues with this credit union in all the years I have been with them. Found them to be honest up, front staff, always helpful, always willing to help. I am still with them and I am in brisbane and they are in perth. If they were in b... Full review
Never had any issues with this credit union in all the years I have been with them. Found them to be honest up, front staff, always helpful, always willing to help. I am still with them and I am in brisbane and they are in perth. If they were in brisbane I would be signed with them.
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YesPNCS goes above and beyond with their level of customer service. You speak to real people who are understanding of your needs and nothing is too much trouble. They also offer every service I have ever wanted or needed and are competitive with rate... Full review
PNCS goes above and beyond with their level of customer service. You speak to real people who are understanding of your needs and nothing is too much trouble. They also offer every service I have ever wanted or needed and are competitive with rates and pricing, and most importantly, they're local WA. Good job PNCS!!
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YesGreat customer service, in easy to find locations. Full review
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YesNothing and nobody is ever too much trouble for the wonderful staff, in fact because I could not remember what my current other insurance rates were, they put it aside and I could phone, or go back later. What other firm is this considerate? I... Full review
Nothing and nobody is ever too much trouble for the wonderful staff, in fact because I could not remember what my current other insurance rates were, they put it aside and I could phone, or go back later. What other firm is this considerate? I rate them 100% and it has been the same, for ever since they first started in Perth and I joined 20 years ago.
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YesNo fees, bonus interest, easy internet banking = win, win, win. The extra money I earn helps take me on a holiday every year. Full review
No fees, bonus interest, easy internet banking = win, win, win. The extra money I earn helps take me on a holiday every year.
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Yeshigh fees, rude service. they dont call you back. Full review
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YesMy bank is convienent and easy to get to the staff are excellent nothing is to much trouble for them when i need help. Full review
My bank is convienent and easy to get to the staff are excellent nothing is to much trouble for them when i need help.
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YesPro's- customer service, interest rates cons - atm availability Full review
Pro's- customer service, interest rates cons - atm availability
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YesWe joined Police and Nurses when they opened their Rockingham Branch approximately 15 years ago. The account is so versatile, it includes a cheque account, a credit card, normal savings account and Internet Banking. The best part is the personal ... Full review
We joined Police and Nurses when they opened their Rockingham Branch approximately 15 years ago. The account is so versatile, it includes a cheque account, a credit card, normal savings account and Internet Banking. The best part is the personal service we receive at any Branch we visit, it is remarkable, there is rarely a waiting time and you can choose to have your discussions in private. As aged pensioners we pay no fees or charges for our account, it is really fantastic and we recommend it to anybody!! Thanks for the opportunity to tell you about it, would live a new computer to work on.
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YesI got married and they wouldn't accept my Wedding Certificate as proof of new name. They wanted me to go and pay $85 for a Certificate of Marriage (?) to prove that I was married and so I now have an account there in my previous name. I went to th... Full review
I got married and they wouldn't accept my Wedding Certificate as proof of new name. They wanted me to go and pay $85 for a Certificate of Marriage (?) to prove that I was married and so I now have an account there in my previous name. I went to three other banks and they would have accepted my Wedding Certificate as proof of change of name. PNCS were very unmoving and so I have had to start another account with the ANZ who are BRILLIANT just so that I don't have to go through the thired degree when I bank a cheque in my NEW name.
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YesThe customer service is absolutely fantastic - In my 10 years I have never had a problem with them. They are always so helpful and their computer systems are so well maintained; ive never had an issue with not recieving my pay on time or not being... Full review
The customer service is absolutely fantastic - In my 10 years I have never had a problem with them. They are always so helpful and their computer systems are so well maintained; ive never had an issue with not recieving my pay on time or not being able to access my money. If any hiccups or system changes are going to be made, customers are sent a letter and notified by email well in advance. Highly reccomended.
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Yesnot so many frills but as it is a ''mutual bank/credit union'' the profits mostly stay with the bank with flow on benefits to members. Well, that's the idea, anyway. I like the idea of a more community minded banking system and try to avoid the bi... Full review
not so many frills but as it is a ''mutual bank/credit union'' the profits mostly stay with the bank with flow on benefits to members. Well, that's the idea, anyway. I like the idea of a more community minded banking system and try to avoid the big well known banks that seem to be interested only in obscenely huge profits no matter what the human/social cost.The staff at P&N have always been efficient and very helpful.Con:other products such as car insurance maybe don't compare so well with the big insurance companies.
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