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After 25 years of loyal banking and investments, they would not give us a loan when we needed it, even though we still had our investments with them. Full review
After 25 years of loyal banking and investments, they would not give us a loan when we needed it, even though we still had our investments with them.
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YesThey are very helpful when going overseas with money transfers and insurances. Being able to check accounts by phone without standing in long queues at the bank. As well as having all our insurances there as well Full review
They are very helpful when going overseas with money transfers and insurances. Being able to check accounts by phone without standing in long queues at the bank. As well as having all our insurances there as well
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YesWe have had these accounts for a very long time and have had no trouble using online or branches with Suncorp. Online is easy to navigate - thorough and user friendly. Full review
We have had these accounts for a very long time and have had no trouble using online or branches with Suncorp. Online is easy to navigate - thorough and user friendly.
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YesThey have good product offering, always up the top end of returns for Interest, easy access, good security for Internet Banking. Full review
They have good product offering, always up the top end of returns for Interest, easy access, good security for Internet Banking.
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YesOn the whole, I like Suncorp bank but their overdraw fees and account keeping fees are outrageous! I had a direct debit come out the same day money went into my account and was hit with a $40 fee! Full review
On the whole, I like Suncorp bank but their overdraw fees and account keeping fees are outrageous! I had a direct debit come out the same day money went into my account and was hit with a $40 fee!
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YesLove the personal customer service and the no fee business account with great interest saver Full review
Love the personal customer service and the no fee business account with great interest saver
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YesBanking and accounting with Suncorp is easy, flexible, and friendly, more than most Banks offer. They offer advice when needed, although not pushy, just the right balance. Full review
Banking and accounting with Suncorp is easy, flexible, and friendly, more than most Banks offer. They offer advice when needed, although not pushy, just the right balance.
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YesThe product is easy to use, and it is simple yet convenient. I would rate it high standards, and I don't have any negative comments about it. :) Full review
The product is easy to use, and it is simple yet convenient. I would rate it high standards, and I don't have any negative comments about it. :)
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YesI use the eoptions, no fees and you get a little bit of interest. the branch network make it easy for people to deposit money into your account. And you can always get someone on the phone! Full review
I use the eoptions, no fees and you get a little bit of interest. the branch network make it easy for people to deposit money into your account. And you can always get someone on the phone!
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YesSuncorp have very good competitive options and rates, I have been with them for over thirty years and would not consider anyone else, they are tops in my book. Full review
Suncorp have very good competitive options and rates, I have been with them for over thirty years and would not consider anyone else, they are tops in my book.
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YesBeen with them for years, have several accounts and they won't consider this when applying for a small personal loan. Will be finding a credit union I think BANKS SUCK so out of touch with reality just like the government. Full review
Been with them for years, have several accounts and they won't consider this when applying for a small personal loan. Will be finding a credit union I think BANKS SUCK so out of touch with reality just like the government.
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YesI like Suncorp as they are living up to their promises. My previous bank was deducting between $20-$30 monthly for account keeping fee's on my so called pension fee free account. I've never had any deductions from Sucorp So I thank Suncorp for doi... Full review
I like Suncorp as they are living up to their promises. My previous bank was deducting between $20-$30 monthly for account keeping fee's on my so called pension fee free account. I've never had any deductions from Sucorp So I thank Suncorp for doing as they say & straight up saving me money monthly instantly upon opening my account.
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YesSuncorp actually cares you see! No other bank does it for me. Whether it be Internet, Phone or Inside a branch with SUNCORP, Customer service is the Key! Full review
Suncorp actually cares you see! No other bank does it for me. Whether it be Internet, Phone or Inside a branch with SUNCORP, Customer service is the Key!
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YesEven though I have not been with this bank very long, I have been overwhelmed at the ease of opening my accounts and talking about products and needs without feeling forced into making a decision about actually taking them on board. Well done, fri... Full review
Even though I have not been with this bank very long, I have been overwhelmed at the ease of opening my accounts and talking about products and needs without feeling forced into making a decision about actually taking them on board. Well done, friendly and knowledgeable staff.
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YesLow fees, great website, helpful staff both on phone and in branch. Only criticism would be lack of branches outside Queensland but in these days of internet banking, not a huge downside. Full review
Low fees, great website, helpful staff both on phone and in branch. Only criticism would be lack of branches outside Queensland but in these days of internet banking, not a huge downside.
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YesWe've been banking with Suncorp for quite a few years, since the days when they were the only provider who offered a visa debit card, and even then you had to be an account holder for 6 months before applying. They recently created their E-opti... Full review
We've been banking with Suncorp for quite a few years, since the days when they were the only provider who offered a visa debit card, and even then you had to be an account holder for 6 months before applying. They recently created their E-options account which has no monthly fee, but prior to that we were paying $5 per month. During a visit to the local branch, this new account option was pointed out to us and we have the same benefits etc as we'd previously had, so the $5 is better in our account than paying it in fees. There are a couple of features that we really love, not least of which being the ability to have (and easily create new) sub accounts which makes paying bills and saving really simple If you decide to save for a holiday or Christmas or even a home, it's very straightforward to create another sub account to which you can direct those funds. The sub accounts attract a reasonable interest rate (currently 5.00 percent) which is calculated on the daily balance. The main e-options account (to which eftpos and visa debit cards are attached) pays very little interest, however. Something I discovered while browsing the site is the ability to set up a 'sweep' if funds are not available for a direct debit, whereby they can be taken from another designated account or subaccount, saving a considerable overdrawn fee. The cost of a sweep is only $1.50, as opposed to the $40 honour (or dishonour) fee that would otherwise be charged. Having previously had a couple of instances where our account was overdrawn due to unexpected deductions from the account (once when I'd simply forgotten to transfer to the relevant sub account,) when I became aware of the sweep facility, I was somewhat disappointed that the information had not been volunteered, but that I had to discover it for myself. Suncorp allows unlimited transactions via their own, and Bendigo Bank ATMs, eftpos and online banking. They also have reciprocal arrangements with other banks, whereby when there is no Suncorp ATM in a particular town, designated others can be used without incurring a fee.
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YesNeed more ATM's in rural areas. The alliance with bendigo bank helps, but not much more. Products are good. Fees are a bit steep but improving. Full review
Need more ATM's in rural areas. The alliance with bendigo bank helps, but not much more. Products are good. Fees are a bit steep but improving.
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YesI have special needs. Staff are always most helpful and co-operative. Any advice I have received has turned out to be correct. I feel welcome there, and every staff member can remember my name! Full review
I have special needs. Staff are always most helpful and co-operative. Any advice I have received has turned out to be correct. I feel welcome there, and every staff member can remember my name!
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YesI have been a Suncorp Account holder since I opened my first account as a child. I have never queried changing banks because of the quick response to issues and amazing customer service when an issue arrises. Suncorp make me proud the way they han... Full review
I have been a Suncorp Account holder since I opened my first account as a child. I have never queried changing banks because of the quick response to issues and amazing customer service when an issue arrises. Suncorp make me proud the way they handled their insurance when it came to the people affected by the floods and Suncorp always exceed my expectations. Not to mention the charming and handsome clerk at my local Branch! Thanks Suncorp!
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YesSuncorp provides excellent and friendly customer service however I have been a bit let down on the odd occasion when I have been taken by surprise by their exorbitant dishonour fees and the fact that it is very hard to find an ATM so many times I ... Full review
Suncorp provides excellent and friendly customer service however I have been a bit let down on the odd occasion when I have been taken by surprise by their exorbitant dishonour fees and the fact that it is very hard to find an ATM so many times I have had to pay extra to use other bank ATM's.
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YesI like how my accounts run through suncorp because i know I can trust and rely on them. They know what best suits my needs, not trying to throw something at me that I don't need or can't afford - just to get me in. Full review
I like how my accounts run through suncorp because i know I can trust and rely on them. They know what best suits my needs, not trying to throw something at me that I don't need or can't afford - just to get me in.
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YesEven if they do not have an ATM in your area they will tell you which one to use so as not to get charged Full review
Even if they do not have an ATM in your area they will tell you which one to use so as not to get charged
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Yesan awesome organisation, very helpful in all areas of banking Full review
an awesome organisation, very helpful in all areas of banking
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YesSuncorps customer service is professional and very helpful,,however there could be a few more ATM's or branches. In respect to pricing, rates, fees and charges I would rate them fair to average Full review
Suncorps customer service is professional and very helpful,,however there could be a few more ATM's or branches. In respect to pricing, rates, fees and charges I would rate them fair to average
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YesSuncorp dont listen to customers and their concerns Full review
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YesAs far as banks go Suncorp Metway is one of the best banks in Queensland and even though they have grown they have not forgotten the little person Full review
As far as banks go Suncorp Metway is one of the best banks in Queensland and even though they have grown they have not forgotten the little person
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Yescharge you twice for the same thing all the time, which is very hard to deal with Full review
charge you twice for the same thing all the time, which is very hard to deal with
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YesWhat makes the SUNCORP account so good is the sub accounts, where you can save, get a great rate and still have access to your money at short notice. Full review
What makes the SUNCORP account so good is the sub accounts, where you can save, get a great rate and still have access to your money at short notice.
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YesThe customer service I had in sep 2011 was exceptional. The bank teller advised me to change accounts to avoid high late fees, then found lots of extra accounts. Advised me that he can help clean up accoutns and avoid extra uneccassary fees Full review
The customer service I had in sep 2011 was exceptional. The bank teller advised me to change accounts to avoid high late fees, then found lots of extra accounts. Advised me that he can help clean up accoutns and avoid extra uneccassary fees
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YesI like Suncorp. I primarily use internet banking and it's easy to use and quick. Most problems are resolved quickly. The option to have a high-interest savings account attached is good. Full review
I like Suncorp. I primarily use internet banking and it's easy to use and quick. Most problems are resolved quickly. The option to have a high-interest savings account attached is good.
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YesHighest rated bank accounts- as voted by the Mozo Community (rating out of 10)
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