In this day and age I was shocked to find out that internet passwords were only 6-8 characters with no special characters. Not very secure!
I can ring Suncorp branch directly and staff will implement my request promptly. Great customer service.
Rates are really bad for investors at the moment but Suncorp's rates are relatively competitive . I do everything online so I seldom need to go to a branch which is totally convenient.
Always let us know when the account is due for renewal and gives the best interest rate available.
Efficient banking practices - well informed staff. Good products and rates.
Suncorp charges too much for what they have to offer which is limited.
They have made us give them 31 days notice if we need our term deposit out earlier, we have never had to yet but if we do need to we would be in trouble. So when one came due last month we went to another bank.
The online phone assistance is very good but new cards and pin take some time to arrive.
Affected by privacy issues - which are absurd. 'we can't do that due to privacy issues".
Friendly helpful staff. Personal contact regarding product information. User friendly online banking.
Different interest rates apply to different amounts or different interest payment frequencies.
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