AAMI car insurance reviews

AAMI
AAMI's overall rating for car insurance

(as rated by the Mozo community)

8.0

based on 376 reviews in the
past 12 months

 

Value for money

Policy coverage

Customer service

Claims handling

Trust

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Recent AAMI car insurance reviews

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Time and cost efficient cover/excellent service.

Convenient,efficient handling of claims through their local assessment centres. Provision of discounted car rental while vehicle under repair. Timely progress reports throughout the repair process. Lifetime guarantee on quality of repairs. No need...
Full review

Convenient,efficient handling of claims through their local assessment centres. Provision of discounted car rental while vehicle under repair. Timely progress reports throughout the repair process. Lifetime guarantee on quality of repairs. No need for 3 competitive quotes on smash repairs. Competitive premiums with additional incentives for combined vehicle(s), home,contents cover.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Geoff (NSW), reviewed about 9 hours ago

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AAMI

AAMI car insurance review

Overall rating   8 / 10

They do what they say

Service is the best I have known.
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Service is the best I have known.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Colin (TAS), reviewed about 9 hours ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very good company

Excellent service.
Full review

Excellent service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Bev (QLD), reviewed about 10 hours ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Trustworthy and offer great cover.

They are well known, trustworthy and offer a good option.
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They are well known, trustworthy and offer a good option.

    Value for money   5 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   4 / 10

    Trust   6 / 10

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Grace (TAS), reviewed about 10 hours ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Excellent

Good service post car accident.
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Good service post car accident.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Fiona (NSW), reviewed about 11 hours ago

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AAMI

AAMI car insurance review

Overall rating   9 / 10

Great customer service and attention via phone.

I love the immediacy of contact and customer service. I did have some challenges in making a claim yet it was sorted.
Full review

I love the immediacy of contact and customer service. I did have some challenges in making a claim yet it was sorted.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Tricia (NSW), reviewed about 13 hours ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very quick

They are good.
Full review

They are good.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Justyn (QLD), reviewed about 14 hours ago

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AAMI

AAMI car insurance review

Overall rating   6 / 10

Recommended

Very few unneeded communication.
Full review

Very few unneeded communication.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   5 / 10

    Claims handling   1 / 10

    Trust   7 / 10

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Jonathan (ACT), reviewed about 14 hours ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Low premiums, trustworthy, competitive

AAMI has provided consistent low premium insurance for a number of years.
Full review

AAMI has provided consistent low premium insurance for a number of years.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Kenneth (VIC), reviewed 7 days ago

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AAMI

AAMI car insurance review

Overall rating   7 / 10

Lady I spoke with was extremely helpful

Love this insurer as customer service is amazing and 1on1 (customer doesn't talk to a machine most of time). Other companies now have competitive premiums.
Full review

Love this insurer as customer service is amazing and 1on1 (customer doesn't talk to a machine most of time). Other companies now have competitive premiums.

    Value for money   4 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Cassie (NT), reviewed 7 days ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Couldn't be more happy

Couldn't be more happy .
Full review

Couldn't be more happy .

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jake (QLD), reviewed 7 days ago

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AAMI

AAMI car insurance review

Overall rating   9 / 10

Great "loyalty" program!!

When I went to change my insurance to cover my new car, I shopped around. However, after talking to the woman at AAMI, she realised that I had been insured with them for years, and offered me such a great deal, because of my loyalty, I couldn't...
Full review

When I went to change my insurance to cover my new car, I shopped around. However, after talking to the woman at AAMI, she realised that I had been insured with them for years, and offered me such a great deal, because of my loyalty, I couldn't refuse. She saved me hundreds!

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Kathy (VIC), reviewed 7 days ago

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AAMI

AAMI car insurance review

Overall rating   8 / 10

Competitive Prices and Easy Online Maintenance

I like these guys but they took a while on my claim when I needed it. Great prices though, very competitive.
Full review

I like these guys but they took a while on my claim when I needed it. Great prices though, very competitive.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Bryce (VIC), reviewed 8 days ago

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AAMI

AAMI car insurance review

Overall rating   0 / 10

Pay road side assistance, got nothing !

Absolutely waste of money ! Pay for road side assistance , was an hour and a half away from home with car problems pulled over on a busy highway , had my hazards on for so long got a flat battery they told me they would not send a provider out to...
Full review

Absolutely waste of money ! Pay for road side assistance , was an hour and a half away from home with car problems pulled over on a busy highway , had my hazards on for so long got a flat battery they told me they would not send a provider out to jump start me due to not organising a tow with them ! Absolute filth ! Left stranded on the highway with a flat battery far away from home, phone batteries gone flat ! Had to rely on the kindness of others to jump start me ! Pay for road side and don't get what I pay for ! Were extremely rude and arrogant ! Left stranded for hours, they left a 19 year old girl on a busy highway getting dark with nothing but rude and disrespectful answers!

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Lily (QLD), reviewed 8 days ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Not as good as they used to be

AAMI no longer have an office in Hobart and the service has gone down hill since. In my most recent claim they would not pay for genuine parts.
Full review

AAMI no longer have an office in Hobart and the service has gone down hill since. In my most recent claim they would not pay for genuine parts.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   5 / 10

    Claims handling   4 / 10

    Trust   5 / 10

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Aurora (TAS), reviewed 8 days ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

So far so good

So far so good.
Full review

So far so good.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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Malcolm (WA), reviewed 8 days ago

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AAMI

AAMI car insurance review

Overall rating   8 / 10

Great customer service.

I have never had a problem with AAMI. Anytime I have need their services, they have been great. But I do believe they are expensive, quite expensive!
Full review

I have never had a problem with AAMI. Anytime I have need their services, they have been great. But I do believe they are expensive, quite expensive!

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Megan (NSW), reviewed 8 days ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great customer service and good premiums 4 budget

I love mine, they get back to me as soon as possible, very helpful and friendly, and no matter what time it is they are great.
Full review

I love mine, they get back to me as soon as possible, very helpful and friendly, and no matter what time it is they are great.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Kelsey (VIC), reviewed 8 days ago

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AAMI

AAMI car insurance review

Overall rating   6 / 10

Not so bad, needs to be a bit cheaper, affordable

Not bad, could be a bit better.
Full review

Not bad, could be a bit better.

    Value for money   4 / 10

    Policy coverage   5 / 10

    Customer service   6 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Laurie (VIC), reviewed 9 days ago

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AAMI

AAMI car insurance review

Overall rating   10 / 10

Fantastic service, great prices.

I have never had a problem with AAMI and plan to be with them for many years to come.
Full review

I have never had a problem with AAMI and plan to be with them for many years to come.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Afri (NSW), reviewed 15 days ago

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AAMI

AAMI car insurance review

Overall rating   8 / 10

Easy and great value

They are easy and I trust them - also the best value for money.
Full review

They are easy and I trust them - also the best value for money.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Stephanie (VIC), reviewed 15 days ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Can recommend to friends

Good customer service .
Full review

Good customer service .

    Value for money   5 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Claims handling   6 / 10

    Trust   7 / 10

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Cheryl (VIC), reviewed 15 days ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Higly recommended

Very satisfied.
Full review

Very satisfied.

    Value for money   6 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Parveen (VIC), reviewed 15 days ago

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Always helpful

Always helpful.
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Always helpful.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Amelia (NSW), reviewed 15 days ago

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AAMI

AAMI car insurance review

Overall rating   3 / 10

Overpriced in this day and age

Overpriced for not much cover .
Full review

Overpriced for not much cover .

    Value for money   1 / 10

    Policy coverage   3 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   3 / 10

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Kellie (VIC), reviewed 16 days ago

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