- Great customer service and clearly explain any query raised over the phone - Investment home loan has competitive interest rate - Dislike the confusing interface between the different types of home loan accounts on the online home page, especially after changing from a fixed home loan to an offset account. - ATM locations are not close by.
Worst bank I have ever dealt with. Very difficult to contact when you have an inquiry. To release the morgage on our home after paying out the home loan took 4 weeks. Their solicitor fee was $1000 when I was told it would be $700. Commonwealth Bank had no fee to release another property. When never use or recommend this bank or affiliated Resimac.
Poor service, won't assist in refinance with 1 million equity.
The interest rate is low which is an advantage of the ADELAIDE BANK to get customers. Meanwhile, when I have scam financial, the Bank was not helpful at all. They will tell you have to fix the problems yourself such as other departments to get it fixed even if I have had about 10 unauthorised transactions from 26/8/2021-16/11/2021. For me, I already called 3 times to tell them about the scams in my account and they told me to call Paypal to stop people stealing money from our account( we both did not have Adelaide bank account link with Paypal at all) and call financial crime to ask “How is it going with our case” because Adelaide bank could not call Financial crime to check our case. Not like the other banks, they suspected and asked straight away when my account have had suspicous transactions, also will help me do everything and I only waited my money came back.
Worst bank ever to process home loan application for refinancing if you are existing customer. 4 and half months in and bank still coming up with lot of lies about deadlines.
The online banking system is ancient. I sent two emails to customer service about issues I had concerning my account and didn't even get a response.
The account setups was a disaster and confusing not to mentioned staffs themselves were not able to assist us on a numerous occasions, the rates charged was way too high, staff members were rude and not friendly. We’re now in the process of looking to refinance with another lender, I wouldn’t recommend Mortgage House or Adelaide Bank to anybody who is buying a house preferably big bank a lot better as I would rather pay more and get a better customer service and get treated rudely.
After returning my signed documents to Tic Toc lawyers and not hearing anything, I chased up with them what is happening only to be told that the paperwork had been sent to my settlement agent. As I had not been advised that I needed to get an agent prior to finalising so therefore there was no agent, I asked what would have happened if I had not chased up the delay. The online chat told me that I had to have a conveyancing officer which I argued it was not a legal requirement but rather just the "easiest" way to complete the transaction. It is obvious that once Tic Toc get the commission from signing up a customer to Adelaide Bank they forget about them.
Worst home loan experience ever. They moved the benchmark, constantly asked for more documentation, were never available when I wanted to speak to them and were incredibly rude on the phone. They made me feel like I was a second rate citizen and terrible financial prospect despite owning 2 homes and selling my current one. Would never recommend this bank to anyone.
Excellent rates offered on home loan for both personal and investment. Had been easy dealing with customer service. Their online banking app is user friendly.
Refinanced our home loan with Adelaide Bank mid 2019 for our investment home which will be for our retirement. They have been amazing from the very beginning and throughout COVID-19. Reduced our rate twice without us asking, customer service is excellent. Called us 3 times so far throughout COVID-19 to check on us if we need assistance - you cannot ask for a better bank.
I can honestly say Adelaide (and Bendigo) Bank is the most disfunctional bank I have ever dealt with. After applying for an 80% LVR home loan through one of their affiliated loans channels where I was provided repeated assurances that my financial position passed their credit assessment policy we arranged for valuations, credit assessment and all our documentation to be sent. Once it reached the bank for approval they decided at that point to tell us that they had "additional internal" policies which they did not disclose to either their affiliated loans manager nor us which meant that they could only offer to finance our home loan at an unreasonably low 60% LVR. Even worse, when we tried to engage with the bank to work out compromise options they flat out refused to entertain the idea even after escalating the matter to their executive management team. After struggling to work out a way to fund a 60% LVR loan and coming up with a solution, finally putting through a final application we were then told that the bank wanted us to pay down an additional $140k for an unrelated loan we had in order to qualify for a 60% LVR loan which we were applying for. In summary, this bank managed to waste 3 months of my life by advertising a product which they had no intention of allowing us to qualify for in its advertised form, a clear example of bait advertising, but were happy for us to waste our time and money attempting to 'apply' for. The communication and the way we have been treated throughout the loans process is nothing short of disgraceful and I hope by sharing this review it will help warn others that attempting to do business with this bank is an unnecessary waste of time and money.
Their rates and offset are OK, but their account fees are exorbitant. I'm tired of the $40 dishonour/overdrawn fees. Don't get caught by their EFTPOS fees either :-(
It took 3 months and more emails and phone calls than I can count to refinance my three mortgages. They then gave me a higher rate than promised. Finally they agreed to a lower rate if I fixed my loans but this took more than a month of emails and phone calls. Have dealt with four customer service consultants now and all have lost documents and not returned calls. Customer service is an oxymoron where Mortgagehouse is concerned.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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