ANZ credit card reviews

ANZ

How are ANZ credit cards rated by the Mozo community?

71%

Overall Mozo Community rating: 7.1 out of 10

ANZ credit cards

Overall rating: 7.1 (857 reviews)*

Last reviewed: 24 February 2015


  1. Overall customer rating
  1. Price
  1. Features
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* based on reviews in the past 12 months

Reviews: 4437

Thumbs up: 3638 | Thumbs down: 793

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Featured credit card from ANZ

  • Low Rate Platinum
  • interest rate

    13.49%

  • annual fee

    $99.00

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Recent ANZ credit card reviews

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  • They are not interested in the little people

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    Am very disappointed that they can charge such large fees if you forget to pay on due date. More flexibility needed . If you are only 1 day late there should be allowances made.  Full review 

    Am very disappointed that they can charge such large fees if you forget to pay on due date. More flexibility needed . If you are only 1 day late there should be allowances made.


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    ANZ credit card reviewed by Penny from South Australia

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  • Credit card issues

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    Impossible to resolve credit card issues at a branch, have to ring the call centre which means every time you ring someone different deals with your issue.  Full review 

    Impossible to resolve credit card issues at a branch, have to ring the call centre which means every time you ring someone different deals with your issue.


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    ANZ credit card reviewed by Mick from Victoria

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  • Great customer service

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    They have great customer service, anytime I have had an issue they have acted swiftly and have gone above and beyond to assist. However the interest on their products could be better as other banks have lower rates and it can sometimes be a proces...  Full review 

    They have great customer service, anytime I have had an issue they have acted swiftly and have gone above and beyond to assist. However the interest on their products could be better as other banks have lower rates and it can sometimes be a process to try and get it down.


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    ANZ credit card reviewed by Amy from New South Wales

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  • Great bank and offers Australian customer service!

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    Whilst the ANZ low rate MasterCard is great compared to the mainstream cards I still struggle with the justification of interest rates. The points you get on the higher interest rate cards are not worth anything as you have to spend so much to get...  Full review 

    Whilst the ANZ low rate MasterCard is great compared to the mainstream cards I still struggle with the justification of interest rates. The points you get on the higher interest rate cards are not worth anything as you have to spend so much to get anything decent. Would prefer a lower rate, one around the 8% mark but alas they don't exist and so this is the best option on the market at the moment. Also taking advantage of the interest free transfer makes paying of any debt a lot easier.


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    ANZ credit card reviewed by Elizabeth

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  • Competitive features

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    I was most impressed when a stop was put on my card because there was an 'unusual transaction'. The bank security system realised that a transaction taking place in Cyprus needed scrutiny. A little inconvenient to have a stop put on my card, but ...  Full review 

    I was most impressed when a stop was put on my card because there was an 'unusual transaction'. The bank security system realised that a transaction taking place in Cyprus needed scrutiny. A little inconvenient to have a stop put on my card, but much more preferable than strangers spending my money!


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    ANZ credit card reviewed by Charmaine from South Australia

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  • Professional and knows the business

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    Most dealings have been with a WA ANZ Manager. Clear and precise in what we are entitled to, always willing to help with questions asked, have answers. Very professional in approach.  Full review 

    Most dealings have been with a WA ANZ Manager. Clear and precise in what we are entitled to, always willing to help with questions asked, have answers. Very professional in approach.


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    ANZ credit card reviewed by Tania

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  • Need to be personalised

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    Banks are no longer about the individual's needs. Unfortunately you are stuck between a rock and a hard place. You can't live with them, you can't live without them.  Full review 

    Banks are no longer about the individual's needs. Unfortunately you are stuck between a rock and a hard place. You can't live with them, you can't live without them.


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    ANZ credit card reviewed by Christine from Victoria

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  • Overall customer service great

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    Professional & courteous staff, in branch &cover phone. Most of my issues have been felt with to my satisfaction & in a timely manner.  Full review 

    Professional & courteous staff, in branch &cover phone. Most of my issues have been felt with to my satisfaction & in a timely manner.


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    ANZ credit card reviewed by Heather smith

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  • Disappointing,please pass on interest rate

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    Very disappointed with recent changes to frequent flyer points you can accumulate per month. Thinking of changing banks.  Full review 

    Very disappointed with recent changes to frequent flyer points you can accumulate per month. Thinking of changing banks.


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    ANZ credit card reviewed by Rachele from Victoria

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  • Great customer service

    1. Overall customer rating
    2. (Reviewed 20 days ago)

    Never have had any problems with this card over many years and just recently was alerted by ANZ about misuse of my husbands card. We verified these fraudulent charges around 6 in total, and the next month all were re-reimbursed into the account p...  Full review 

    Never have had any problems with this card over many years and just recently was alerted by ANZ about misuse of my husbands card. We verified these fraudulent charges around 6 in total, and the next month all were re-reimbursed into the account plus all exchange rates. Felt relieved and impressed that they recognized immediately this theft and of course acted promptly and so efficiently. The card was canceled immediately and within 10 days we had a replacement card.


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    ANZ credit card reviewed by Patricia from Western Australia

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  • ANZ Bank will never betray their clients.

    1. Overall customer rating
    2. (Reviewed 23 days ago)

    I think of ANZ bank as an old friend. As per quote - "one old friend is better than two new ones". Out of curiosity, I've tried other banks, complicated my finances, returned to my old friend - ANZ bank to clean up the mess. ANZ resolved my financ...  Full review 

    I think of ANZ bank as an old friend. As per quote - "one old friend is better than two new ones". Out of curiosity, I've tried other banks, complicated my finances, returned to my old friend - ANZ bank to clean up the mess. ANZ resolved my financial problems, made me feel happy and confident. I'm no longer anxious and worried. I can breathe and smile now. Thanks heaps to MY OLD FRIEND - ANZ.


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    ANZ credit card reviewed by Ekaterina

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  • Best security features ever

    1. Overall customer rating
    2. (Reviewed 23 days ago)

    While overseas they did their utmost to find me and let me know that my finances were compromised! Security was their number one priority, I appreciated it as I was not that savvy with looking at my account!  Full review 

    While overseas they did their utmost to find me and let me know that my finances were compromised! Security was their number one priority, I appreciated it as I was not that savvy with looking at my account!


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    ANZ credit card reviewed by Anastasia

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  • Not up to standard customer service

    1. Overall customer rating
    2. (Reviewed 23 days ago)

    I dislike ANZ because they never notified me that my card had a stop on it. When I went into the bank they could not tell me why my credit card had been stopped. I had $450 credit on the card. I was going on holiday and I was only going to use ...  Full review 

    I dislike ANZ because they never notified me that my card had a stop on it. When I went into the bank they could not tell me why my credit card had been stopped. I had $450 credit on the card. I was going on holiday and I was only going to use the card as a safety net.


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    ANZ credit card reviewed by Jennifer from Tasmania

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  • Not up to standard customer service

    1. Overall customer rating
    2. (Reviewed 23 days ago)

    I dislike ANZ because they never notified me that my card had a stop on it. When I went into the bank they could not tell me why my credit card had been stopped. I had $450 credit on the card. I was going on holiday and I was only going to use ...  Full review 

    I dislike ANZ because they never notified me that my card had a stop on it. When I went into the bank they could not tell me why my credit card had been stopped. I had $450 credit on the card. I was going on holiday and I was only going to use the card as a safety net.


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    ANZ credit card reviewed by Jennifer from Tasmania

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  • Tellers do not know enough procedures

    1. Overall customer rating
    2. (Reviewed 23 days ago)

    I told a teller a change of address but did not receive a statement so I went again and checked and was assured the change of address was made, again no statement so I was a little cross and this time bypassed the tellers and went to a desk and fo...  Full review 

    I told a teller a change of address but did not receive a statement so I went again and checked and was assured the change of address was made, again no statement so I was a little cross and this time bypassed the tellers and went to a desk and found that credit cards were not changed, how frustrating.


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    ANZ credit card reviewed by Leigh

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  • Great customer service at ANZ

    1. Overall customer rating
    2. (Reviewed 23 days ago)

    After having a very bad experience with NAB when trying to do a balance I was worried to try again. ANZ customer service was great and the process was simple and easy. Thanks ANZ.  Full review 

    After having a very bad experience with NAB when trying to do a balance I was worried to try again. ANZ customer service was great and the process was simple and easy. Thanks ANZ.


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    ANZ credit card reviewed by Katy

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  • Great features and exceptional customer service

    1. Overall customer rating
    2. (Reviewed 25 days ago)

    My husband and I have used ANZ credit cards for 20 years. In this time we have always experienced exceptional customer service. The very appealing aspect of these cards for us is their link to the Qantas frequent flyer rewards program. We pay eve...  Full review 

    My husband and I have used ANZ credit cards for 20 years. In this time we have always experienced exceptional customer service. The very appealing aspect of these cards for us is their link to the Qantas frequent flyer rewards program. We pay every thing on our credit card and pay it off each month. The reward points we have earned have been used for plane flights for our overseas holidays.


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    ANZ credit card reviewed by Pat from New South Wales

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  • Sensational and secure customer service

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    I recently had a problem with unauthorized overseas transactions on my credit card. It was Christmas day and I received a text within 20 minutes of the transactions occuring. I called and the transactions were reversed while I was on the phone. Mo...  Full review 

    I recently had a problem with unauthorized overseas transactions on my credit card. It was Christmas day and I received a text within 20 minutes of the transactions occuring. I called and the transactions were reversed while I was on the phone. Most impressed.


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    ANZ credit card reviewed by Faye from Victoria

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  • Great customer service and financial support

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    This bank is on the ball! On several occasions my credit card details were skimmed and used by another party who clocked up large sums of money and each time my bank was able to track down and recoup the money which was promptly paid back into my ...  Full review 

    This bank is on the ball! On several occasions my credit card details were skimmed and used by another party who clocked up large sums of money and each time my bank was able to track down and recoup the money which was promptly paid back into my account. They are always happy to help and give support when needed. I find dealing with them very satisfactory and would recommend them to anyone.


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    ANZ credit card reviewed by Liana from South Australia

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  • Looking to the future - phone app online services

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    Anz Credit card is pretty average, the rates and charges are not the lowest online. The plus side is the flexibility of having a great online service - you don't need to go near a bank when you are with ANZ as everything can be done online and ...  Full review 

    Anz Credit card is pretty average, the rates and charges are not the lowest online. The plus side is the flexibility of having a great online service - you don't need to go near a bank when you are with ANZ as everything can be done online and the phone app is just amazing. I use it for business also and find the flexibility of being able to check my balance and transfer money in the touch of a button on my phone a huge plus. ANZ is definitely at the forefront of technological advancement in banking.


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    ANZ credit card reviewed by Debbie from South Australia

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  • Bad rates!! No help!! Zero service!!

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    While I had a job I was able to pay off my credit card each month but when I lost my job as I had to take time off to look after my family I was made redundant while taking family leave. ANZ refused to help with lowering the repayment interest and...  Full review 

    While I had a job I was able to pay off my credit card each month but when I lost my job as I had to take time off to look after my family I was made redundant while taking family leave. ANZ refused to help with lowering the repayment interest and card fee. It has already taken me 3 years to pay a credit card that has only been interest only repayments due to the lack of financial help from ANZ.I have contacted them many times asking for a lower rate so I can get rid of this card as my funds are limited by only my hubby's wage and the medical bills are high. ANZ responded that this was not a matter they could help with. Beware fees are high and little support for families or anyone under money stress.


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    ANZ credit card reviewed by Kylie from New South Wales

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  • Wonderful security

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    Credit card details were stolen. The bank's security immediately identified the dubious transactions and we were contacted enabling them to be declined. Very happy customer.  Full review 

    Credit card details were stolen. The bank's security immediately identified the dubious transactions and we were contacted enabling them to be declined. Very happy customer.


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    ANZ credit card reviewed by Robert from Tasmania

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  • Fantastic Quality Service, Helpful & Friendly

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    I have been banking with the ANZ Bank, for a very long time. In no way can I say a bad word, about staff or management. I have been to two branches & at both, they have been friendly, go out & beyond their way to help you. From one branch I have a...  Full review 

    I have been banking with the ANZ Bank, for a very long time. In no way can I say a bad word, about staff or management. I have been to two branches & at both, they have been friendly, go out & beyond their way to help you. From one branch I have a letter of honesty, as I handed back money that was accidentally put into my account. That was there way of saying Thank You.


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    ANZ credit card reviewed by Julie from Queensland

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  • Great rewards program

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    Very easy to deal with and the product is perfect for me.  Full review 

    Very easy to deal with and the product is perfect for me.


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    ANZ credit card reviewed by Paul from Western Australia

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  • Hassle free and good rewards

    1. Overall customer rating
    2. (Reviewed 30 days ago)

    I have never had a problem with my credit card in nearly 35 years. Statements are clear and easy to read and understand and available by regular post or on-line and on-line banking is quick and easy.  Full review 

    I have never had a problem with my credit card in nearly 35 years. Statements are clear and easy to read and understand and available by regular post or on-line and on-line banking is quick and easy.


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    ANZ credit card reviewed by Jenny from South Australia

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