ANZ reviews

ANZ

How is ANZ rated by the Mozo community?

75%

Overall Mozo Community rating: 7.5 out of 10

ANZ reviews

Overall rating: 7.5 (3838 reviews)*

Last reviewed: not available


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
  1. Convenience
  1. Trust

* based on reviews in the past 12 months

Reviews: 2409

Thumbs up: 2112 | Thumbs down: 297

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Latest ANZ Reviews

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    ANZ bank account review

    Outstanding customer service, competitive rates

    1. Overall customer rating
    2. (Reviewed 7 minutes ago)

    ANZ answers all my inquiries by a real person. No question I ask is dumb. They make me feel as though I am a very valued customer even though I have a small account under $100.  Full review 

    ANZ answers all my inquiries by a real person. No question I ask is dumb. They make me feel as though I am a very valued customer even though I have a small account under $100.


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    ANZ bank account reviewed by Dea from Queensland

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    ANZ personal loan review

    Very disrespectful

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    They are always rude and don't take the time to understand a customer's need or change to life or health.  Full review 

    They are always rude and don't take the time to understand a customer's need or change to life or health.


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    ANZ personal loan reviewed by William

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    ANZ credit card review

    Great rewards program

    1. Overall customer rating
    2. (Reviewed 26 minutes ago)

    Very easy to deal with and the product is perfect for me.  Full review 

    Very easy to deal with and the product is perfect for me.


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    ANZ credit card reviewed by Paul from Western Australia

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    ANZ home loan review

    Prompt, friendly and helpful customer service

    1. Overall customer rating
    2. (Reviewed 13 minutes ago)

    I did some homework with others but decided to go with the choice I made predominantly due to the customer, one on one, service. I understood what they told me, the whole process was relatively quick and easy and if I have any issues, I have a dir...  Full review 

    I did some homework with others but decided to go with the choice I made predominantly due to the customer, one on one, service. I understood what they told me, the whole process was relatively quick and easy and if I have any issues, I have a direct contact number and email address for the staff member I initially sat down with and she always appears happy to help. I think sometimes it's not so much about whether they are a half a % higher or lower but, the customer service you receive.


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    ANZ Fixed Rate (Breakfree Package) home loan reviewed by Vanessa from Queensland

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    ANZ savings account review

    Hit and miss depending on branch

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    Very hit and miss with advice depending on who you speak with. If you go into the one store then you are not given any helpful advice, even the branch manager tells you that you need to ring the hotline... terrible. Yet when you go into the anothe...  Full review 

    Very hit and miss with advice depending on who you speak with. If you go into the one store then you are not given any helpful advice, even the branch manager tells you that you need to ring the hotline... terrible. Yet when you go into the another branch, they always make the time to sit down with you and explain everything and nothing is ever too much trouble.


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    ANZ savings account reviewed by Melanie from Victoria

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    ANZ term deposit review

    They look after you as a person and they care

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    This bank has always looked after me with consideration and care, they always follow through with what they say, and check that it has been carried out.  Full review 

    This bank has always looked after me with consideration and care, they always follow through with what they say, and check that it has been carried out.


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    ANZ Term Deposit reviewed by Malcolm from New South Wales

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    ANZ debit card review

    Easy

    1. Overall customer rating
    2. (Reviewed 33 minutes ago)

    Debit cards are all good. Until you overdraw your card which seems to happen quite a lot. Other than that it's good to be able to use your own money online.  Full review 

    Debit cards are all good. Until you overdraw your card which seems to happen quite a lot. Other than that it's good to be able to use your own money online.


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    ANZ debit card reviewed by Maynard from South Australia

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    ANZ car loan review

    Best bank 2014

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    I've had many lines of credit, with many financial institutions, but by far ANZ is the best. Reliable, comparative rates. But most of all the customer service shines through at the highest quality. Short wait times and talking to professionals who...  Full review 

    I've had many lines of credit, with many financial institutions, but by far ANZ is the best. Reliable, comparative rates. But most of all the customer service shines through at the highest quality. Short wait times and talking to professionals who aid me and not just take my money.


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    ANZ car loan reviewed by Suzanne

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    ANZ car insurance review

    No communication at all

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    No idea what they offer me, they were added on by Volkswagon finance. They went up $10 per month too without telling me. Never spoken to them, never made a claim.  Full review 

    No idea what they offer me, they were added on by Volkswagon finance. They went up $10 per month too without telling me. Never spoken to them, never made a claim.


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    ANZ Comprehensive Car Insurance car insurance reviewed by Sylvia from New South Wales

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  • ANZ travel insurance review

    Best way to get free travel insurance!

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Just charged my airfare to my ANZ Credit Card and I had total travel insurance. Just like that...covered and money saved to use on holiday fun!  Full review 

    Just charged my airfare to my ANZ Credit Card and I had total travel insurance. Just like that...covered and money saved to use on holiday fun!


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    ANZ Single travel insurance reviewed by Mrs from South Australia

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    ANZ home insurance review

    Great all-rounders

    1. Overall customer rating
    2. (Reviewed 28 days ago)

    The way insurance should be. I felt well cared for throughout my dealings, and would have no hesitation recommending to family and friends. A+++  Full review 

    The way insurance should be. I felt well cared for throughout my dealings, and would have no hesitation recommending to family and friends. A+++


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    ANZ Home Insurance home insurance reviewed by Oliver from Victoria

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