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Bank of Queensland customer reviews

Overall rating
7.7/10
Price
7.2/10
Features
6.7/10
Customer service
8.0/10
Convenience
7.7/10
Trust
7.9/10
Based on 3485 reviews as rated by the Mozo community. More about the mozo ratings
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Recent Bank of Queensland customer reviews

  • Bank of Queensland Home Loan

    Excellent customer service

    Fantastic customer service. Branch and staff easy to contact, direct mobile phone numbers to some staff, excellent overall. Don’t feel like a number. Can ring branch direct and speak to a person.

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    Sandra, Queensland, reviewed 9 days ago
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  • Bank of Queensland Savings Account

    Graham

    I like my bank because the ladies r very polite and friendly.

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    Murray, Queensland, reviewed 10 days ago
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  • Bank of Queensland Everyday Account

    Mixed feelings about the BOQ.

    The new “Everyday Account” can only be accessed using the new myBOQ app. Existing accounts (Day2Day Plus) do not show up in the app and BOQ say they never will. The new mobile app (myBOQ) is night and day compared to BOQ Mobile. There is no desktop site for myBOQ accounts and the staff can’t help you in branch with myBOQ accounts. Basically if you only ever transact on mobile and never use a desktop site and need no support, this will do fine. However, I like to be able to log in to the desktop site and perform transactions on a bigger screen and be able to perform other tasks like exporting transactions or statements to review spending against and build a model out of my own data. BOQ just doesn’t give that level of flexibility. I can’t make them my daily driver for this reason. They should merge the two “systems”. Make “legacy” accounts available in myBOQ. Make a desktop site for myBOQ or enable those accounts for internet banking somehow and ensure branch support for those who want it.

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    Luke, Queensland, reviewed 15 days ago
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  • Bank of Queensland Platinum Visa Credit Card

    Great for cashbacks

    Great for earning points to redeem for cashback (0.5 cents for every $1 spend) with no fees if spending >$10k per year

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    William, New South Wales, reviewed 8 months ago
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  • Bank of Queensland Personal Loan

    Fantastic staff, competitive rates

    The pros of this bank is they are competitive with there interest rates, have fantastic staff that go beyond and above to help you.

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    Katie, Queensland, reviewed about 3 years ago
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  • Bank of Queensland

    Good service.

    Friendly staff, good rates.

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    Taylor, New South Wales, reviewed about 4 years ago
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  • Bank of Queensland Term Deposit

    Customer loyalty is not rewarded

    I have been a customer at this Bank for many years and hold a decent amount of money there and I have never owed anyone a single cent but when I wanted a credit card they would not give me one saying that my income was insufficient. I hold a credit card with another bank and I have never paid interest as I pay it off in full each month.

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    Katrina, Queensland, reviewed over 4 years ago
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  • Bank of Queensland Home Insurance

    Competitive premiums and ease of obtaining cover

    They saved me nearly $700 compared to another insurer.

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    Diane, Queensland, reviewed almost 7 years ago
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  • Bank of Queensland Debit Card

    Never had a problem them NAB

    Competitive rates, great customer service and handy ATM. I have banked with them for years and have always found their service to be good.

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    James, Queensland, reviewed over 7 years ago
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