horrible experience. long wait. asks a million questions, then outcome is always sub optimal.
Helpful in the initial steps and great deal on interest rate. Online portal is easy to use.
I would strongly advise against using Beyond Bank for a home loan. The customer service is abysmal, particularly when it comes to transparency and communication. I had the misfortune of dealing with Jody, who was unresponsive and unhelpful throughout the process. After waiting over a month for a response, I had to call the bank to complain, only to receive an email requesting more documents that I had already uploaded multiple times. This incompetence is unacceptable, and I wouldn't want anyone else to have to go through the same frustrating and disappointing experience.
I like the bank because they have helped me out alot
I have been with beyond bank for many years, they have lovely helpful staff and have always been ready to help with anything I have needed. They are prompt, have all that I need from a bank and I highly recommend them
The best thing about Beyond Bank is the customer service! We have had everything explained to us so clearly and the team at our local branch have gone over and above to ensure we are looked after.
Beyond Bank listen and recommend. Even with changing times, I thought it beneficial to move from variable home loan to a package deal, however advised fixed loan fixed term to avoid the ongoing annual package fee for fixed /variable. Even though I restructured my house loan, only paid a one-off $150 fee and reduced to a fixed 2.59% interest rate. Thank you Jodie for recommendation Full faith in loans manager Jodie, after also having had a 14 year investment property loan with Beyond Bank’s Pinnacle Plus loan. Again, the fixed rate term loans were a winner for 14 years and nil fees charged. Family members could also have also gained the pinnacle Plus loan at the time. Total trust!
Beyond Bank helped us refinance our home when a lot of other banks wouldn't take us, even when had accounts with them. So we are very grateful for their friendly and helpful service and trust in us.
I have been with this bank for around 48 years and now that I'm out of work due to coronavirus. They told me that they can't assist me with my morgue repayments because i have a more than $2000 in the bank. It appears you have to be down and out before the will assist you (Good at taking terrible at helping.) Think again if you are thinking about using them.
A Community Bank that is actively involved in the community. It looks after members and has good products. Rewards staff for positive community involvement.
Friendly staff; Community Rewards account helps my NFP community organisations; easy (guided) online banking and cards usage.
Good experience.
Easy to deal with, local branch. Phone waiting time is quick.
I have been with this bank for 38 years now, from when it was named Northern Mine Workers Credit Union to Companion Credit Union and now Beyond Bank. Their service has always been great.
They are called Beyond Bank but don't go 'Beyond' to help. Worst credit union, never again! High rates for everything. I was forced to sell my home even though we had equity to re-finance. Helping themselves.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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