car loan reviews

Read the latest car loan reviews from the Mozo community to get the inside story on everything from the cheapest loans to the best customer service.

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Car loan reviews

NAB car loan 

  • Overall Rating

    6

  • Pricing

    8

  • Product Features

    0

  • Customer Service

    9

  • Convenience

    1

  • Trust

    6

I Like The Fact That They Abolished Reference FEES. – Andre from Queensland, a NAB car loan customer.   Reviewed 9 days ago

mecu car loan 

  • Overall Rating

    7

  • Pricing

    7

  • Product Features

    6

  • Customer Service

    9

  • Convenience

    3

  • Trust

    9

Most of the application process could be completed online. – Graham from Victoria, a mecu car loan customer.   Reviewed 9 days ago

Arab Bank Australia car loan 

  • Overall Rating

    5

  • Pricing

    3

  • Product Features

    5

  • Customer Service

    5

  • Convenience

    6

  • Trust

    7

yeah it was okay.. they can improve their customer service !! – Andrew from New South Wales, an Arab Bank Australia car loan customer.   Reviewed 10 days ago

Yellow Brick Road car loan 

  • Overall Rating

    7

  • Pricing

    5

  • Product Features

    7

  • Customer Service

    7

  • Convenience

    5

  • Trust

    10

Good customer service – Carlos from New South Wales, a Yellow Brick Road car loan customer.   Reviewed 10 days ago

Bendigo Bank car loan 

  • Overall Rating

    7

  • Pricing

    8

  • Product Features

    5

  • Customer Service

    9

  • Convenience

    5

  • Trust

    6

Great secured rate, Fantastic Customer service! Not Enough Branches or ATMs. – Ben from Queensland, a Bendigo Bank car loan customer.   Reviewed 22 days ago

ANZ car loan 

  • Overall Rating

    1

  • Pricing

    4

  • Product Features

    0

  • Customer Service

    1

  • Convenience

    1

  • Trust

    1

When you walk into a branch to get a loan you expect to get it from there, and not India. Even when you walk into an ANZ branch with Esanda written over the door they still cant deal with you and have to put you on the phone. Very disappointing, no personal touch whatsoever – Suzie from Queensland, an ANZ car loan customer.   Reviewed 25 days ago

IMB car loan 

  • Overall Rating

    9

  • Pricing

    7

  • Product Features

    8

  • Customer Service

    7

  • Convenience

    9

  • Trust

    9

I did my research and went with a credit union. Interest rate was good but the extra payments with penalty option was key. Living in Canberra, IMB were very local and had numerous branches. Only wish that I had gone into one and not called - what I didn't know is that if you get a loan via the call centre they own the loan, so to speak. It means my local branch had to defer to them; no one explained this to me at the time I signed up. As an added bonus the branch staff directed me to balance transfer my then credit card to an IMB branded Citibank Mastercard with 0% for the life of the card! – David from Australian Capital Territory, an IMB car loan customer.   Reviewed about 1 month ago

Commonwealth Bank car loan 

  • Overall Rating

    9

  • Pricing

    10

  • Product Features

    7

  • Customer Service

    9

  • Convenience

    9

  • Trust

    10

Fast and convenient – David from Queensland, a Commonwealth Bank car loan customer.   Reviewed about 1 month ago

Victoria Teachers Credit Union car loan 

  • Overall Rating

    8

  • Pricing

    7

  • Product Features

    7

  • Customer Service

    9

  • Convenience

    8

  • Trust

    8

Very friendly service and quick processing of loan. – Brooke from Victoria, a Victoria Teachers Credit Union car loan customer.   Reviewed about 1 month ago

St George car loan 

  • Overall Rating

    8

  • Pricing

    7

  • Product Features

    7

  • Customer Service

    8

  • Convenience

    10

  • Trust

    8

It's simple and straightforward to make payments online and they have great customer service if I need help with anything related to payments or the conditions of the loan. – Gillian from New South Wales, a St George car loan customer.   Reviewed about 1 month ago

Teachers Credit Union car loan 

  • Overall Rating

    9

  • Pricing

    9

  • Product Features

    6

  • Customer Service

    10

  • Convenience

    7

  • Trust

    8

I like that it gets automatically deducted out of my pay. I wish you could suspend it for the month of December. – jacqui from New South Wales, a Teachers Credit Union car loan customer.   Reviewed about 1 month ago

Australian Central car loan 

  • Overall Rating

    9

  • Pricing

    5

  • Product Features

    5

  • Customer Service

    9

  • Convenience

    9

  • Trust

    9

Have been with them for over 20 years, and always feel confident when applying for a Loan with Australian Central. – Cheryl from South Australia, an Australian Central car loan customer.   Reviewed 2 months ago

ANZ car loan 

  • Overall Rating

    7

  • Pricing

    6

  • Product Features

    5

  • Customer Service

    7

  • Convenience

    7

  • Trust

    -

Always simple and easy to get to bank and funds. – darren from Queensland, an ANZ car loan customer.   Reviewed 2 months ago

Teachers Credit Union car loan 

  • Overall Rating

    10

  • Pricing

    8

  • Product Features

    7

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

The product is flexible and Teachers Credit Union will do all they can over the phone to assist when problems may rarely occur. – Erin from New South Wales, a Teachers Credit Union car loan customer.   Reviewed 2 months ago

BankSA car loan 

  • Overall Rating

    10

  • Pricing

    9

  • Product Features

    9

  • Customer Service

    9

  • Convenience

    9

  • Trust

    9

excellent product – russell from South Australia, a BankSA car loan customer.   Reviewed 2 months ago

Suncorp car loan 

  • Overall Rating

    2

  • Pricing

    0

  • Product Features

    10

  • Customer Service

    10

  • Convenience

    0

  • Trust

    0

tried to do it over the phone due to work but when we went in to sign told not to do that ever again and were given different info and a higher interest rate. we even didnt sign all the papers we had to go in another day to sign ones they forgot to give us overall not very happy – paula from Queensland, a Suncorp car loan customer.   Reviewed 2 months ago

QANTAS Staff Credit Union car loan 

  • Overall Rating

    10

  • Pricing

    10

  • Product Features

    6

  • Customer Service

    10

  • Convenience

    -

  • Trust

    10

Kelly Sawan from the Car loan section is an extremely proactive person who goes out of her way to help. More banks should have people like her there. That's why we keep coming back. – Ximena from New South Wales, a QANTAS Staff Credit Union car loan customer.   Reviewed 2 months ago

CUA car loan 

  • Overall Rating

    10

  • Pricing

    5

  • Product Features

    5

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

fantastic bank, in over 30 years never had a complaint - great customer service and a very friendly, professional and accommodating bank – Rosa from Victoria, a CUA car loan customer.   Reviewed 2 months ago

Australian Central car loan 

  • Overall Rating

    10

  • Pricing

    10

  • Product Features

    10

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

The interest rate was the best we could find, redraw facility is excellent, but the best part about dealing with Australian Central is Julie at the Golden Grove branch, she has fantastic customer service, kept us updated through the process - she is fantastic at her job! – Donna from South Australia, an Australian Central car loan customer.   Reviewed 2 months ago

NAB car loan 

  • Overall Rating

    8

  • Pricing

    8

  • Product Features

    8

  • Customer Service

    8

  • Convenience

    8

  • Trust

    8

Complete process from application through to closing of the loan (i.e once final payment was made and end of loan term) was smooth and painless – Greg from Queensland, a NAB car loan customer.   Reviewed 2 months ago

St George car loan 

  • Overall Rating

    7

  • Pricing

    6

  • Product Features

    5

  • Customer Service

    7

  • Convenience

    10

  • Trust

    7

Can only get a printout of my loan payment history, or have to pay $20 for it, not linked to my other St. George accounts. – sarah from New South Wales, a St George car loan customer.   Reviewed 2 months ago

Liberty car loan 

  • Overall Rating

    1

  • Pricing

    0

  • Product Features

    1

  • Customer Service

    3

  • Convenience

    5

  • Trust

    1

Paying very high interest on a small car loan almost 20%... not good. – Elizabeyth from Northern Territory, a Liberty car loan customer.   Reviewed 3 months ago

ANZ car loan 

  • Overall Rating

    9

  • Pricing

    7

  • Product Features

    8

  • Customer Service

    9

  • Convenience

    9

  • Trust

    9

I got a great deal, plenty of info and support. happy all round. – Mark from Victoria, an ANZ car loan customer.   Reviewed 3 months ago

Police Credit car loan 

  • Overall Rating

    10

  • Pricing

    10

  • Product Features

    10

  • Customer Service

    9

  • Convenience

    9

  • Trust

    8

I like how cheap the interest rates are. – Ashlea from Victoria, a Police Credit car loan customer.   Reviewed 3 months ago

Bank of Queensland car loan 

  • Overall Rating

    6

  • Pricing

    6

  • Product Features

    7

  • Customer Service

    9

  • Convenience

    9

  • Trust

    6

The personalized and local service are commendable. They do go the extra mile for people. – Joshua from New South Wales, a Bank of Queensland car loan customer.   Reviewed 3 months ago

Citibank car loan 

  • Overall Rating

    8

  • Pricing

    2

  • Product Features

    8

  • Customer Service

    8

  • Convenience

    9

  • Trust

    5

I don't like the fees they charge higher than most. Easy to apply for a loan gives you step by step details, explains everything to you in full, doesn't pressure you to sign. Thanks! – Ms F Hayes from Northern Territory, a Citibank car loan customer.   Reviewed 3 months ago

Police Credit car loan 

  • Overall Rating

    9

  • Pricing

    9

  • Product Features

    10

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

No hidden charges, can pay off earlier etc. – Kellie from Victoria, a Police Credit car loan customer.   Reviewed 3 months ago

ANZ car loan 

  • Overall Rating

    7

  • Pricing

    5

  • Product Features

    7

  • Customer Service

    7

  • Convenience

    8

  • Trust

    7

The ease of getting the loan...the convenience of paying online. – Susan Mundy from Queensland, an ANZ car loan customer.   Reviewed 3 months ago

Westpac car loan 

  • Overall Rating

    8

  • Pricing

    6

  • Product Features

    7

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

It is now very convenient as I can just transfer my weekly payment into my Car loan account rather than BPAYing it and it goes in straight away. Customer service has always been great every time i have rung. The dishonour fees are a little expensive. – Justine from Western Australia, a Westpac car loan customer.   Reviewed 3 months ago

CUA car loan 

  • Overall Rating

    9

  • Pricing

    9

  • Product Features

    7

  • Customer Service

    8

  • Convenience

    8

  • Trust

    8

The bank manager could see I didn't fully understand how it would work to bundle my car loan with my line of credit mortgage, so I handed it over to him to take care of. Trust in the bank manager to choose the best outcome for me is a priority. – Russell from Queensland, a CUA car loan customer.   Reviewed 3 months ago

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