I have had to make one claim since owning my car. The process to sign up for insurance was easy and not time consuming at all. When it came time to making a claim the customer service agent was clear, kind, understanding and direct. They were very patient and understanding. I would highly recommend cgu to all family and friends and I will be a long term customer.
My claim was organised quickly and efficiently. Taxi provided to repairer. So far I’m very happy. I also did not lose my no claim bonus.
The few times I have had a claim its been seamless and easy with lovely people to talk with.
I have been with CGU for over 25 years and never had a problem. Claims was easy. Everything always went through without a problem.
CGU is an excellent insurer to deal with - they are efficient, friendly and responsive.
CGU promptly responded to my request for a refund following a misunderstanding regarding invoicing. Issue was quickly resolved.
I have all my insurances with CGU and so far gave had no issues with them at all. They have been approachable and easy to understand.
Unfortunately when I tried to ask for a review of the yearly premium to be inline with the current offers marketed by the competitors CGU would/could not provide a discount on premiums. Disappointed.
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