Commonwealth Bank reviews

Commonwealth Bank

How is Commonwealth Bank rated by the Mozo community?

79%

Overall Mozo Community rating: 7.9 out of 10

Commonwealth Bank reviews

Overall rating: 7.9 (7630 reviews)*

Last reviewed: not available


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
  1. Convenience
  1. Trust

* based on reviews in the past 12 months

Reviews: 4167

Thumbs up: 3782 | Thumbs down: 385

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Latest Commonwealth Bank Reviews

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    Commonwealth Bank savings account review

    Great customer service

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    My bank is very approachable, and the staff seem to be friendly, wanting to help with every query and concern I have made/stated over a very long time, although I've noticed with everything I require, I need to have all information/documents with ...  Full review 

    My bank is very approachable, and the staff seem to be friendly, wanting to help with every query and concern I have made/stated over a very long time, although I've noticed with everything I require, I need to have all information/documents with me before I arrive at the branch to save them time as they seem to have less staff and equipment (computers) available to deal with other customers.


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    Commonwealth Bank savings account reviewed by Marj from Victoria

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    Commonwealth Bank bank account review

    Staff friendly, approachable and helpful.

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    Staff friendly, approachable and helpful.  Full review 

    Staff friendly, approachable and helpful.


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    Commonwealth Bank Complete Access bank account reviewed by Dayle from Victoria

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    Commonwealth Bank credit card review

    An excellent phone and net bank service

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    The CBA has the second largest number of branches in Australia and the most number of ATM machines in Australia. Wherever one lives or works there is either a branch or an ATM close by for your convenience. Pros - always a fast and friendly servic...  Full review 

    The CBA has the second largest number of branches in Australia and the most number of ATM machines in Australia. Wherever one lives or works there is either a branch or an ATM close by for your convenience. Pros - always a fast and friendly service with an excellent phone and net bank service. Cons - cash advance is the last balance to have payments placed against it in favour of purchases balance. This means that the account will always have the higher interest set against it until the total balance is paid out.


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    Commonwealth Bank credit card reviewed by Brian from Tasmania

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    Commonwealth Bank personal loan review

    Great service, not so great interest rates

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    I currently have a huge debt with commonwealth bank as have been a customer since teenage years. I recently tried to re-finance and instead of using all the information they can already obtain from my records they still expect me to jump through h...  Full review 

    I currently have a huge debt with commonwealth bank as have been a customer since teenage years. I recently tried to re-finance and instead of using all the information they can already obtain from my records they still expect me to jump through hoops. Their interest rates are way higher than other banks but I have stuck with them because of their customer service, but will consider switching banks for a better deal.


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    Commonwealth Bank Unsecured Personal Loan personal loan reviewed by Petina from South Australia

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    Commonwealth Bank home loan review

    Easy online access

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    Terrible people skills, long queues but excellent online information.  Full review 

    Terrible people skills, long queues but excellent online information.


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    Commonwealth Bank home loan reviewed by Sonja from Victoria

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    Commonwealth Bank term deposit review

    Friendly tellers, they are always cheerful.

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    Good rates of interest on term deposits but one should watch the rise and fall of interest rates and cite higher rates elsewhere when determining just where to invest.  Full review 

    Good rates of interest on term deposits but one should watch the rise and fall of interest rates and cite higher rates elsewhere when determining just where to invest.


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    Commonwealth Bank Term Deposit reviewed by Joan from Queensland

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    Commonwealth Bank debit card review

    Safety,strength and service.

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    Safety, strength and service is why I like CBA. A new branch at Gilles Plains shopping centre being redeveloped is recommended.  Full review 

    Safety, strength and service is why I like CBA. A new branch at Gilles Plains shopping centre being redeveloped is recommended.


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    Commonwealth Bank Smart Access debit card reviewed by John from South Australia

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    Commonwealth Bank car loan review

    Fair service

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    The staff member was friendly but did not have great knowledge of the product. I felt as though I was just a number and did not receive the acknowledgement of being a customer. They would not negotiate on the interest rate even though I had told t...  Full review 

    The staff member was friendly but did not have great knowledge of the product. I felt as though I was just a number and did not receive the acknowledgement of being a customer. They would not negotiate on the interest rate even though I had told them I could get a better rate else where which I did.


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    Commonwealth Bank Unsecured Personal Loan car loan reviewed by Kris from New South Wales

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