CUA bank account reviews

CUA
CUA's overall rating for bank accounts

(as rated by the Mozo community)

8.0

based on 45 reviews in the
past 12 months

 

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Recent CUA bank account reviews

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CUA

CUA bank account review

Overall rating   10 / 10

Great bank

I've always received great service.
Full review

I've always received great service.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

Less

Jenny (QLD), reviewed 9 days ago

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CUA

CUA bank account review

Overall rating   10 / 10

No hassle banking

I love CUA's friendly and helpful staff. I also love the ease of internet banking. Statements are mailed regularly. Any queries I may have are quickly handled by phone. Banking with CUA is a pleasant experience.
Full review

I love CUA's friendly and helpful staff. I also love the ease of internet banking. Statements are mailed regularly. Any queries I may have are quickly handled by phone. Banking with CUA is a pleasant experience.

    Price   10 / 10

    Features   5 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Susan (NSW), reviewed 17 days ago

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CUA

CUA Everyday Account bank account review

Overall rating   0 / 10

Out of date

Sadly, their out-of-date systems, quaint policies and procedures and poorly trained staff will leave them struggling to retain customers who have more complex needs such as accurate, up-to-date information on their accounts. It is so bad that one...
Full review

Sadly, their out-of-date systems, quaint policies and procedures and poorly trained staff will leave them struggling to retain customers who have more complex needs such as accurate, up-to-date information on their accounts. It is so bad that one staff member says you can do something, like access e-statements online and then sets this up for you. A week later you log on: this option is no longer there. You call again, another staff person explains to you 'patiently' that you cannot have this facility and, in fact never had it. And so it goes...sadly they have lost the plot. Recommend you do not trust them with your money.

    Price   5 / 10

    Features   2 / 10

    Customer service   0 / 10

    Convenience   1 / 10

    Trust   0 / 10

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Brad (NSW), reviewed 17 days ago

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CUA

CUA Everyday Account bank account review

Overall rating   10 / 10

Wonderful service and great rates

CUA is the best bank I have been through. I don't get charged through the roof in fees and if I need to go into my bank, staff are always ready to help and very friendly to all customers.
Full review

CUA is the best bank I have been through. I don't get charged through the roof in fees and if I need to go into my bank, staff are always ready to help and very friendly to all customers.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Michelle (QLD), reviewed 17 days ago

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CUA

CUA bank account review

Overall rating   0 / 10

Save yourself

My wife and I have closed all our accounts. When we first became customers over a decade ago, this institution was fresh and valued it clients. We have watched the decline and degradation of this bank over the years,to become another beige, ...
Full review

My wife and I have closed all our accounts. When we first became customers over a decade ago, this institution was fresh and valued it clients. We have watched the decline and degradation of this bank over the years,to become another beige, money grubbing, obtuse business. Understaffed and pretentious , now even charging customers 60 cents to check your bank balance on an ATM. We have been forced to suffer long waits in bank queue, as well as long waits in telephone queues. We have received misleading and at times false financial information as well as often experiencing rude and arrogant staff. Never again... Save yourself from the same poor service , strongly recommend anyone to consider elsewhere !

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Mark (NSW), reviewed about 1 month ago

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    salary direct credit facility

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    salary direct credit facility

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