I have been with this bank for 20 years and always happy with their service and products. No cons.
I transferred from a other major bank years ago, and have never been happier with a bank, there is barley any to no fees and customer support has always been amazing when and if needed
Over the years Greater bank has saved me thousand of dollars on Bank fees - Staff always friendly and helpful. Locations are convenient
There just stranded nothing extra just very black and white that works for some people but some people like a few extras thrown in
They don’t treat me like the big banks did. Great customer service. Never had any issues that weren’t sorted promptly.
This bank is amazing. It’s especially great for uni students, like me, or people who want to get their first bank account, or people who are just trying to set themselves up. This is because there are no account fees, and the process of setting up an account is really simple. The only issue is that they don’t have a branch in Canberra, but most stuff can be done online anyway. Overall, I really recommend it!
Staff are so helpful in advising the correct accounts to open when first setting up with them. They continue to offer friendly assistance when required. They are community orientated giving financial assistance to many local charities and associations. They have easy to use internet banking and an excellent call centre that answers phone promptly.
After having a search online for a new transaction account and wanting to avoid the big four I settled on Greater Bank. They had your standard no fees but perhaps it is my love of a good red that sealed the deal as they’re based in the Hunter Valley a regular holiday destination of mine. Unfortunately that is where the positives finished. They advise that they accept customers nationally, that a Australian Drivers License and Medicare Card are acceptable forms of ID and the final piece to confirm what I thought would be a hassle free sign up was completion of all mandatory fields. Sadly how wrong I was. What followed was a freeze on my account once deposits were made by accounts not in my name. Why? Because greater needed to contact the two depositing account holders, who were from different financial institutions to confirm the details and that these were in fact correct. This entailed Greater firing off an email and then sitting back and doing nothing, waiting for the other institutions to action by contacting their customers and being informed that yes there is no problem and relaying this back to Greater. Then I was informed while the checks were passed they did not accept my ID. My State Issued Drivers License or my Medicare Card as one displayed no middle name (standard practice in my state) and the other only my middle initial (standard practice). There is no requirement for sign up anywhere along the process to enter a middle name, nor any advise that I would be discriminated simply for being from interstate or for not having a passport and even worse they don’t really care for the 100 points of ID process of verifying one’s ID, which I believe may actually be the legal way to do so. Maybe that’s how they got their name, “Greater” than the law…….. However all hope was not lost after communication back and forth my account was finally unfrozen. I felt like this situation was handled poorly to say the least but thought it’s done, move on and forget about it. Then I made the mistake of opening a savings account with them. Simple process to open being an existing customer but not so simple once they have your money. The savings account once funded was frozen and I’m told that I need to verify yet again to access the account. To cut an even longer story short their solution was for me to get a Passport, have that certified and sent in to allow me access to my savings as it is bank policy. Yet not acknowledging the fact they were contradicting their bank policy with my transaction account which was in full use without the passport requirement. The end solution was to wait it out for them to eventually post a cheque out to me, which took so long I started to doubt I would ever see it, to deposit into an alternative financial institution and close my account. Simply because I could not produce a passport. This process was nothing but a long, draining and drawn out process that came about from their own ridiculous policies, false advertisements/marketing materials and contradictory sign up practices. Then drawn out by their staff who simply had no clue. So I’m glad my account is closed as I don’t want a financial institution that treats their customers like garbage.
We have had no problems with the greater, no fees on the accounts, no spam email.
Contacting via phone is difficult and not.avalible outside limited hours, often find service in branch unsatisfactory and in some cases quite rude also there are very few branches and the branches are out of the way , which goes for ATMs as well. Replacement cards and basic services seem to be a nuisance often with poor turn around time.
Greater Bank is a trusted and fair bank you can trust with your money and privacy.
Have been with Greater Bank since 1973 — find them easy to communicate with on queries I my have. Security seems to be of a good standard. They were the only bank that would lend a single person a home loan after divorcing in 1983. I only have a complaint about the time it takes to use their atm — long waiting for use
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