loans.com.au home loan reviews

Recent loans.com.au home loan reviews

• 11. Overall customer rating
  12. (Reviewed 6 months ago)

  Great pricing and features that beat the big-4 in every respect. The service feels personalised and my contact was incredibly responsive to every question I had along the way. They were even flexible in the underwriting department when it turned o...       Full review 

  Great pricing and features that beat the big-4 in every respect. The service feels personalised and my contact was incredibly responsive to every question I had along the way. They were even flexible in the underwriting department when it turned out that my loan was slightly "non-complying." This is a mostly 'online' model which suited me very well as I am too busy during the day to go out to a branch - instead I was just an e-mail away for everything except signing the original documents - and even this was easy in that they accepted a scanned PDF ahead of when the originals arrived.

  
  

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  loans.com.au home loan reviewed by Alastair from New South Wales 2011-11-14T12:49:27+11:00

  8 people found this review helpful – do you?

  Yes

• 11. Overall customer rating
  12. (Reviewed 8 months ago)

  I came across these guys via MOZO, thanks MOZO as I would have ended up with a bank paying 1% more for the same product. I'm now a MOZO fan ;) I have seen a couple of reviews here about delays. Well my experience was the exact opposite. I was able...       Full review 

  I came across these guys via MOZO, thanks MOZO as I would have ended up with a bank paying 1% more for the same product. I'm now a MOZO fan ;) I have seen a couple of reviews here about delays. Well my experience was the exact opposite. I was able to have my loan settled 1 1/2 weeks after I sent my application in. Ok I had myself organized, had all the paperwork ready to go, etc as I had lodged an application with my existing bank. Cath and Dean at loans.com.au were fantastic, they organized everything quickly and communicated well throughout. So 10 out of 10 for service and the rates are unbeatable.

  
  

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  loans.com.au home loan reviewed by Ben from Queensland 2011-09-28T12:13:41+10:00

  13 people found this review helpful – do you?

  Yes

• 11. Overall customer rating
  12. (Reviewed 8 months ago)

  Shoking Lender. One time they say you can borrow up to $360,000 and next minute $230,000. Credit team is hopeless and Customer Service is also same. Due to low rate they get business but service and approval process is absolutely shocking. Receive...       Full review 

  Shoking Lender. One time they say you can borrow up to $360,000 and next minute $230,000. Credit team is hopeless and Customer Service is also same. Due to low rate they get business but service and approval process is absolutely shocking. Received approval in 45 Days. It is saying you give peanuts you get Monkey. Also what you pay ( interest rate) you get that service. If you are investor do not worry about interest rate. Unreal people.

  
  

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  loans.com.au home loan reviewed by Unlucky customer of first mac from Victoria 2011-09-26T09:56:50+10:00

  8 people found this review helpful – do you?

  Yes
  Reply from loans.com.au

• "Unlucky customer of FirstMac from Victoria"
  
  I'm sorry to hear that you have experienced some problems and I'd like to provide you with assistance to resolve any issues and to get your feedback on how we can improve. Please contact me on 13 10 90.
  
  Kind regards,
  Angus Roxburgh,
  Head of loans.com.au.

• 11. Overall customer rating
  12. (Reviewed 12 months ago)

  New guys in the market so a few yearning problems but get what the are trying to do. Applied over the phone and they are very helpful and friendly. Product is excellent as has everything, 100% offset, redraw and matches reserve bank rate for first...       Full review 

  New guys in the market so a few yearning problems but get what the are trying to do. Applied over the phone and they are very helpful and friendly. Product is excellent as has everything, 100% offset, redraw and matches reserve bank rate for first 5 years so no nasty surprises unlike my nasty 'former' bank whi lifted rates more than the reserve bank the last few rate rises. Although a new brand, owned by a mob called firstmac who have apparently been a wholesale lender for something like 30 years. Haven't heard of them before but did a little research and they are australian owned and sound very credible. Rates are awesome so have given them a go and applied for a loan. Someone mentioned in a review that they are no frills, I read their product info and far from the case. ATM and a visa debit as well, all included with the home loan! No kitchen sink though, but almost.

  
  

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  loans.com.au home loan reviewed by Eric from New South Wales 2011-05-30T09:55:43+10:00

  13 people found this review helpful – do you?

  Yes