loans.com.au home loan reviews

loans.com.au

How are loans.com.au home loans rated by the Mozo community?

86%

Overall Mozo Community rating: 8.6 out of 10

loans.com.au home loans

Overall rating: 8.6 (506 reviews)*

Last reviewed: 24 April 2014


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
  1. Convenience
  1. Trust

* based on reviews in the past 12 months

Reviews: 514

Thumbs up: 485 | Thumbs down: 29

People's Choice
Winner 2013

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

Featured home loan from loans.com.au

  • Dream Home Loan (Fixed)
  • fixed 3 year rate

    5.25%

  • comparison rate*

    4.73%


Other home loans

  • Online Home Loan
  • rate

    4.88%

  • comparison rate*

    4.89%

  • Go to site
     
    Advertisement
  • Ultimate Home Loan (Package)
  • rate

    4.94%

  • comparison rate*

    5.27%

  • Go to site
     

Compare all home loans

Write a review

Recent loans.com.au home loan reviews

Sort reviews by: date | helpful vote | thumbs up | thumbs down
  • First home loan experience, feeling fulfilled

    1. Overall customer rating
    2. (Reviewed about 21 hours ago)

    Great to work with, professional, to the point, no frills yet knowledgable. Had to follow up a few things to keep them moving when staff were off sick and not covered, but that is what happens in any small business. Our conveyancer commented...  Full review 

    Great to work with, professional, to the point, no frills yet knowledgable. Had to follow up a few things to keep them moving when staff were off sick and not covered, but that is what happens in any small business. Our conveyancer commented they were good to work with professionally also.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by a Mozo reviewer from Queensland

    Was this review helpful? Yes flag

  • Good customer service

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    Cheapest interest rate we can find with prompt customer service. We even got help on the weekend. Except need more staff to be able to chat to you online when you need help with loan products after hours.  Full review 

    Cheapest interest rate we can find with prompt customer service. We even got help on the weekend. Except need more staff to be able to chat to you online when you need help with loan products after hours.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by a Mozo reviewer from New South Wales

    Was this review helpful? Yes flag

  • Competitive rate, excellent service

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I have chosen loans.com.au for my purchase as its standard rate is very competitive. The application process for me is quite smooth and the customer service is excellent. I got my pre approval on day 1 and final approval within 2 weeks. I will rec...  Full review 

    I have chosen loans.com.au for my purchase as its standard rate is very competitive. The application process for me is quite smooth and the customer service is excellent. I got my pre approval on day 1 and final approval within 2 weeks. I will recommend it to those who know what you are looking for (and got most/all income documents ready), and willing to spend some extra time on product research and loan processing, and confident to apply for a loan without a broker.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Jing zhang

    Was this review helpful? Yes flag

  • Unbeatable value

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    Our second home loan with Loans.com.au has just been settled! With unbeatable rates (we could not find cheaper) and a very strong product full of the right features, there was no comparison when we made our choice. On both occasions, the ap...  Full review 

    Our second home loan with Loans.com.au has just been settled! With unbeatable rates (we could not find cheaper) and a very strong product full of the right features, there was no comparison when we made our choice. On both occasions, the application and approval process was a bit shaky and needed a bit of back and forth (probably the same with other lenders), but once sorted then went really smooth until settlement. Not sure why not every home buyer does not with these guys? It is a no brainer.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by a Mozo reviewer from New South Wales

    Was this review helpful? Yes flag

  • Patient & helpful staff, little slow but worth it

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    The staff were very patient and helpful. I'm fairly 'with it' but I felt a bit stumped at times trying to work out the process and product. Luckily the staff didn't appear to be getting fed up with hearing from me. I think a little more informatio...  Full review 

    The staff were very patient and helpful. I'm fairly 'with it' but I felt a bit stumped at times trying to work out the process and product. Luckily the staff didn't appear to be getting fed up with hearing from me. I think a little more information given to me in advance would have been very helpful. Also, Fast Refinance was not very fast - it took a little over 4 weeks! Can't really complain though as I'll be saving a lot of money on interest.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Tina

    Was this review helpful? Yes flag

  • Great product, smooth loan process

    1. Overall customer rating
    2. (Reviewed 18 days ago)

    Everything went very smoothly and efficiently.  Full review 

    Everything went very smoothly and efficiently.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Justan from Australian Capital Territory

    Was this review helpful? Yes flag

  • Incredible rate, top products for great value

    1. Overall customer rating
    2. (Reviewed 21 days ago)

    One of the cheapest loans around, and with full offset, minimal fees, debit visa, all you'd expect from a much dearer product. Throw in a personal loan manager during loan settlement for an impressive experience.  Full review 

    One of the cheapest loans around, and with full offset, minimal fees, debit visa, all you'd expect from a much dearer product. Throw in a personal loan manager during loan settlement for an impressive experience.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Kurt

    Was this review helpful? Yes flag

  • Highly recommended, great service & product

    1. Overall customer rating
    2. (Reviewed 21 days ago)

    Firstly, this is our first home loan so I have nothing to compare it to. That said, I did my homework (lots of Googling on interest rates, lenders and reviews) and despite reading mixed reviews about Loans.com.au, I decided to submit an applicatio...  Full review 

    Firstly, this is our first home loan so I have nothing to compare it to. That said, I did my homework (lots of Googling on interest rates, lenders and reviews) and despite reading mixed reviews about Loans.com.au, I decided to submit an application based primarily on their very low interest rate, no application fee or ongoing fees and general product suitability for our needs. Additionally, the quick approval promised was essential, as a house we were interested in had just been advertised. I must admit that I was skeptical at how easy the process was. Loans.com.au seemed too good to be true and I kept waiting for something to go wrong (the bad reviews I had read were in the back of my mind and I didn’t want to get my hopes up), but we settled on our house two days ago and I couldn’t be more happy with the staff we have dealt with and the service provided by Loans.com.au. Friendly and professional staff talked us through everything and always followed up with an email. It’s daunting buying your first home, but they were always responsive to my questions and explained things thoroughly as I was unfamiliar with the process. The online application process was exceptionally easy and a consultant rang me the same day and spent considerable time explaining their home loan product and then we got the ball rolling straight away. We received our ‘Preliminary Approval’ only one day after I submitted our application. Admittedly I did provide the documentation they required the same day (but like I said, we needed quick approval) and Loans.com.au did their part granting the preliminary approval quickly! I have to say that I was continually surprised by how straight–forward and easy everything seemed. I will stress that communication is primarily through email, so if this is not convenient for you, then Loans.com.au is probably not right for you. The whole process (from initial application to settlement) took three months. Although I can’t compare Loans.com.au with any other bank home loan application process, I know professionalism and good service and we have received that in spades. I very rarely leave reviews, but I really feel that Loans.com.au deserve credit and high praise for their great customer support, service and fantastic home loan product. If you are looking at buying, I definitely recommend giving Loans.com.au a go!


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Greer from New South Wales

    Was this review helpful? Yes flag

  • Easy to deal with

    1. Overall customer rating
    2. (Reviewed 21 days ago)

    Great home loan product. Staff are friendly, but need to communicate more, especially with nervy first home buyers.  Full review 

    Great home loan product. Staff are friendly, but need to communicate more, especially with nervy first home buyers.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by

    Was this review helpful? Yes flag

  • Competitve rates, good feature loan - long process

    1. Overall customer rating
    2. (Reviewed 21 days ago)

    It was one long process, but boy was I glad I persisted. All up, it took around 8-10 weeks from initial contact to refinancing my loan. The rate is truly one of the lowest out there, and having the product now for around 6 months, the 100% offset ...  Full review 

    It was one long process, but boy was I glad I persisted. All up, it took around 8-10 weeks from initial contact to refinancing my loan. The rate is truly one of the lowest out there, and having the product now for around 6 months, the 100% offset account is also fantastic, considering this is a zero fee loan. In all, it cost me around $1000 to refinance, including government charges, mortgage discharge fee, valuation fee, but I'm paying around $300 less each month on interest compared to my last lender. Over time, you can really see it add up! In terms of service, it was primarily email based and a few phone calls. I found the staff there pretty quick to respond to emails and I got calls to give me an update, so never really felt "out of loop". The only down side is they needed a lot of documents and I felt they undervalued our house by around 5%.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Tracey from Victoria

    Was this review helpful? Yes flag

  • Ready for hassles!

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    I read through other people's opinions. Well.. Before dealing with this company, I wanted to trust all positive opinions and bought a home loan. The rate was best and pre approval was very quick. When we bought a property and applied loan it took ...  Full review 

    I read through other people's opinions. Well.. Before dealing with this company, I wanted to trust all positive opinions and bought a home loan. The rate was best and pre approval was very quick. When we bought a property and applied loan it took 5 weeks to get approval. 5 weeks. We thought we would lose our deposit. And then we had two other mortgages under company's ownership. We applied for refinance. They said it would take 2 weeks. It sounded right as we both are the company's directors and they checked our financial background everything with the first application. We dropped the application in October 2013 and the process has not finished yet. Today is 16 February 2014. If we don't call and ask about progress, they will never call us. Plus the main person has never been at his desk, he is sick, on holiday, out of office, etc. Also we always get a new story or are asked to get another paperwork whenever we talk to them. If you are ready for long-term hassles and frustration for cheaper interest rate, go for it.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Alisa

    1 person found this review helpful – do you? Yes flag

  • Great rates, product, excellent customer service

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    I usually don't submit reviews.I would like to take this opportunity to share with the public my experiences with loans.com.au. My wife and I refinanced, a little hesitant at first, but after perusing the reviews and doing my research we decid...  Full review 

    I usually don't submit reviews.I would like to take this opportunity to share with the public my experiences with loans.com.au. My wife and I refinanced, a little hesitant at first, but after perusing the reviews and doing my research we decided to go ahead. Loans.com.au were very helpful, especially the loans manager and her assistant who assisted us all the way through the application and signing of contracts. There was a couple of minor hiccups along the way but these were rectified A.S.A.P. The loan settled in 2 months, this was due to the Christmas break and my current bank delaying settlement. The internet banking is fantastic, user friendly and well set out with the addition of budget programs. The interest rate is very competitive, one of the lowest out in the market. I would highly recommend loans.com.au as you will be saving thousands of dollars over the term of the loan. The total fees incurred were $550.00, and in addition to this figure, was the usual Government disbursements.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by James from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Overwhelmingly bad service

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Absolutely terrible, where do I start, its overwhelming. Their staff are not helpful and you have to be booked in to talk to a sales person which takes about a week and from there you speak to 3 different people who tell you different opinions and...  Full review 

    Absolutely terrible, where do I start, its overwhelming. Their staff are not helpful and you have to be booked in to talk to a sales person which takes about a week and from there you speak to 3 different people who tell you different opinions and facts and just when you think that you're done they keep asking for more information to even get your loan approved. The internet banking is an absolute sham and hasn't worked now for 3 months and that's if you can even log into it, it's constantly freezing and running slow or logs you out after 2 minutes and their tagging always disappear and they blame Microsoft telling me to download Chrome which I did and guess what, it still doesn't work. Be prepared to sit waiting for your call to be answered, it takes forever to get help. Check your account balance as there's a lot of duplicate payments which are incorrect. I'm only happy now because in 4 days I will never have to deal with them ever again and I still got a great rate elsewhere.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Collin from Queensland

    1 person found this review helpful – do you? Yes flag

  • Competitive rate and great customer service

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Loans.com.au offers the lowest home loan rate that we could find. At first, we are a bit worried that we cannot approach the bank in person in case of emergency since everything was dealt online. But then, no problem at all for us, everything is q...  Full review 

    Loans.com.au offers the lowest home loan rate that we could find. At first, we are a bit worried that we cannot approach the bank in person in case of emergency since everything was dealt online. But then, no problem at all for us, everything is quite smooth and on time. Just make sure you have about a month time to deal with it. The lending manager is very nice and helpful, she answered all the e-mail and phone call efficiently.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Connie from New South Wales

    Was this review helpful? Yes flag

  • Competitive rate

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Great rate, highly recommend.  Full review 

    Great rate, highly recommend.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Lau from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Overall is good

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Great rate, good experience for customer service.  Full review 

    Great rate, good experience for customer service.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by J from Australian Capital Territory

    3 people found this review helpful – do you? Yes flag

  • Poor service but good rate

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    I have recently withdraw the loan applications after they've done the property valuation. Ridiculously they under value the property by 20k and classified a two bedrooms apartment as a one bedroom+study. Only because the second bedroom have no win...  Full review 

    I have recently withdraw the loan applications after they've done the property valuation. Ridiculously they under value the property by 20k and classified a two bedrooms apartment as a one bedroom+study. Only because the second bedroom have no windows. Loans manager was not responsive and was rude. But her assistant was helpful. Overall their price a cheap, but they would find alternative way to charge you more.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Kathy

    4 people found this review helpful – do you? Yes flag

  • Great service

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Great service and best value. However difficult having to deal with everything over the phone and via email. But hey, you get what you paid for.  Full review 

    Great service and best value. However difficult having to deal with everything over the phone and via email. But hey, you get what you paid for.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Ray

    2 people found this review helpful – do you? Yes flag

  • Sounds great but zero delivery, zero service

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    I have had the worst banking experience possible with loans.com.au. From my initial inquiry onwards not once was any promise delivered. My loan never progressed. Each time I supplied pay slips bank details etc I would call after 5 to 7 days to fin...  Full review 

    I have had the worst banking experience possible with loans.com.au. From my initial inquiry onwards not once was any promise delivered. My loan never progressed. Each time I supplied pay slips bank details etc I would call after 5 to 7 days to find nothing had progressed. I received numerous apologies every step of the way. Even after final approval the paperwork did not get sent. So after 9 days of waiting for that I realised this was not a company I wanted to deal with. This took approximately seven weeks. Absolutely terrible.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Andrea from New South Wales

    13 people found this review helpful – do you? Yes flag

  • Great rates, great features, no hassle.

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Best rates in the market. Must be prepared to do everything via phone and email. Lack of a physical branch may not appeal to some. Smooth, no hassle refinance process. Very happy.  Full review 

    Best rates in the market. Must be prepared to do everything via phone and email. Lack of a physical branch may not appeal to some. Smooth, no hassle refinance process. Very happy.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Kris from Queensland

    2 people found this review helpful – do you? Yes flag

  • Cheap and good quality loan.

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Great home loan! It's super cheap, fairly flexible and the internet banking is quite good. Everyone I spoke to at Loans.com was great except my loans manager. The particular loan manager that I had was very unresponsive and had poor product knowle...  Full review 

    Great home loan! It's super cheap, fairly flexible and the internet banking is quite good. Everyone I spoke to at Loans.com was great except my loans manager. The particular loan manager that I had was very unresponsive and had poor product knowledge. On two occasions I was given the wrong information - which cost me money!!


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Simon from New South Wales

    6 people found this review helpful – do you? Yes flag

  • Excellent service, staff very efficient & friendly

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Applied for a Home Loan. Excellent service from first contact. We only contracted for a 7 day loan approval after which it went unconditional, not realising not enough time. They worked their butts off to get approval and put it together, with ha...  Full review 

    Applied for a Home Loan. Excellent service from first contact. We only contracted for a 7 day loan approval after which it went unconditional, not realising not enough time. They worked their butts off to get approval and put it together, with having to organise a valuation and chase up details. They did an excellent job within our time frame. WELL DONE.....LOANS.COM.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Greg from Queensland

    4 people found this review helpful – do you? Yes flag

  • Competitive

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Found the process of switching the loan far too lengthy and was consistently chasing for updates in regards to the progress of the loan which I find unacceptable considering I am the customer.  Full review 

    Found the process of switching the loan far too lengthy and was consistently chasing for updates in regards to the progress of the loan which I find unacceptable considering I am the customer.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Chris from Western Australia

    6 people found this review helpful – do you? Yes flag

  • Top interest rate

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Great to deal with, good customer service with great communication. Fantastic product with incredible interest rate. Just beats all the big banks.  Full review 

    Great to deal with, good customer service with great communication. Fantastic product with incredible interest rate. Just beats all the big banks.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Darren

    3 people found this review helpful – do you? Yes flag

  • Great competitive features and honesty

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    I love loans.com.au because of the honest in passing on the full interest rate changes (up or down - nothing more nothing less) unlike all other home loan institutions. They do it on time as well, unlike other institutions which delay their 'decis...  Full review 

    I love loans.com.au because of the honest in passing on the full interest rate changes (up or down - nothing more nothing less) unlike all other home loan institutions. They do it on time as well, unlike other institutions which delay their 'decision' to pad their own profits. I have recommended loans.com.au to all my friends who have inquired.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Zig from Western Australia

    4 people found this review helpful – do you? Yes flag

What type of home loan are you looking for?

Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.