loans.com.au home loan reviews

loans.com.au

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79%

Overall Mozo Community rating: 7.9 out of 10

loans.com.au home loans

Overall rating: 7.9 (139 reviews)*

Last reviewed: 12 November 2014


  1. Overall customer rating
  1. Price
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* based on reviews in the past 12 months

Reviews: 572

Thumbs up: 533 | Thumbs down: 39

Aus cheapest home loan People's Choice
Winner 2014

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Featured home loan from loans.com.au

  • Dream Home Loan Variable (Blackboard Special)
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    4.48%

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    4.50%

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Recent loans.com.au home loan reviews

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  • The cheapest

    1. Overall customer rating
    2. (Reviewed about 16 hours ago)

    The cheapest rate around and all the features other than a physical branch.  Full review 

    The cheapest rate around and all the features other than a physical branch.


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    loans.com.au home loan reviewed by Richard from New South Wales

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  • Walk away!

    1. Overall customer rating
    2. (Reviewed about 23 hours ago)

    It's frustrating when it takes over 3 weeks to be able to exchange contracts and you lose the property to another buyer as they take so long to get into action. We were told we were good to go although they didn't have all the info they needed for...  Full review 

    It's frustrating when it takes over 3 weeks to be able to exchange contracts and you lose the property to another buyer as they take so long to get into action. We were told we were good to go although they didn't have all the info they needed for a credit check and constantly having to upload the same stuff over and over- The most frustrating thing is contacting the people you need to talk to in the organisation. You have to email them through a loan tracker or leave a voicemail and it can take a whole day to get back to you or they just don't all together. When the real estate market is hot and moves fast the last thing you want is for them to be putting their system under maintenance on a Friday and Saturday when you are most likely going to be needing assistance. Good luck trying to speak to anyone once your application is in progress. Having gone to a new lender they identified several things of concern with the loan that loans.com were providing us so I recommend shopping around. Good customer service is a must when you are spending so much money and you have so many questions and concerns to be answered.


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    loans.com.au home loan reviewed by Jessi

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  • Outstanding in every way

    1. Overall customer rating
    2. (Reviewed 25 days ago)

    As a first home lender, I found loans.com.au an outstanding firm to deal with. Great communication, always easy to get on the phone, proactive in calling me to follow up items, timely settlement...simply a stress free process. It made my first exp...  Full review 

    As a first home lender, I found loans.com.au an outstanding firm to deal with. Great communication, always easy to get on the phone, proactive in calling me to follow up items, timely settlement...simply a stress free process. It made my first experience smooth and easy - I was dreading a horrible drawn out process. Even requested settlement to be bought forward -was no trouble. 10/10 in all aspects !


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    loans.com.au home loan reviewed by Jeremy from Queensland

    1 person found this review helpful – do you? Yes flag

  • Outstanding product and service

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Everything right from eligibility to settlement, customer service was top notch.  Full review 

    Everything right from eligibility to settlement, customer service was top notch.


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    loans.com.au home loan reviewed by Bimal

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  • Great rate, dishonest company

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Avoid loans.com.au like the plague. I spoke to them re: refinance of home loan. 200k loan, property value 950k plus. Total cost was to be $220 for valuation-$300 to pay old loan. Offset account for free and no other fees, so I applied as they h...  Full review 

    Avoid loans.com.au like the plague. I spoke to them re: refinance of home loan. 200k loan, property value 950k plus. Total cost was to be $220 for valuation-$300 to pay old loan. Offset account for free and no other fees, so I applied as they had a great rate. Two months later I have finally received my contract. They fail to communicate, even after twice daily phone calls. My 220 valuation was charged , then it was another 220 because we were 10k plus from town centre, then another 110 because we were rural- this despite them asking this previously . Once I paid the first amount, nothing could happen until I paid the second and then third. I always had to ring to find out what was going on. Valuation came back as less than another property two blocks away, without house or power, which was sold 1 month ago within 1km. We have a 5 bedroom, 3 bathroom house with commercial kitchen and theatre room lounge, separate dining, 8 x 10 family room and additional full size snooker room and gym- 9 x 8m. Plus two new sheds that cost 60k+ 18 months ago and an additional 4 bedroom house on our property. Contract now says that in addition to the 300 fee to pay out old loan, there will be additional fees of 400+ to register mortgage. It also lists early and additional payment fees among heaps of others and they can change or add any and all charges when they like without consultation or advice in advance. I have lost the 550 already paid but will not accept an open ended agreement from a company who cannot call you except to get more fees. I am concerned with how everybody blames their co workers and adds another charge every time Their rates are cheap but the charges and poor service is not worth it. Be warned.


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    loans.com.au home loan reviewed by Fred from New South Wales

    10 people found this review helpful – do you? Yes flag

  • Terrible Customer Service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Don't ever go with Loans.com.au. Why?? 1. Inexperienced staff 2. Incompetent, very junior staff (low wages) 3. Not transparent to the customer 4. Delays in settlement cost us $$$ 5. Continually moving the Goal Posts regarding supply of inform...  Full review 

    Don't ever go with Loans.com.au. Why?? 1. Inexperienced staff 2. Incompetent, very junior staff (low wages) 3. Not transparent to the customer 4. Delays in settlement cost us $$$ 5. Continually moving the Goal Posts regarding supply of information required to settle. 6. Stupid SMSs in the beginning saying we have "Pre-Approval" 7. Worst customer experience in the business world. 8. Don't or won't listen to their customers. 9. Poor communication skills. Go elsewhere. Save yourself the heartache. These people are rank amateurs!


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    loans.com.au home loan reviewed by Peter from Queensland

    3 people found this review helpful – do you? Yes flag

  • Competitive features & great customer service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Thanks to loans.com.au - the lending manager I spoke to over the phone took time to introduce the background of loans.com.au to me. I received sms messages as well as the Loans officer calling me to inform me the progress of my application. I har...  Full review 

    Thanks to loans.com.au - the lending manager I spoke to over the phone took time to introduce the background of loans.com.au to me. I received sms messages as well as the Loans officer calling me to inform me the progress of my application. I hardly had to wait over the phone - usually my call will be answered soon without a long wait. The online features are great and easy to use. I recommend loans.com.au to anyone who's looking for a good deal and patience with completing the refinance paperwork (stack of forms with a few which required JP signature and then posting back to loans.com.au).


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    loans.com.au home loan reviewed by Wmy from Queensland

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  • Hopeless

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Settled today, took over 2 months of agony to get the documents right, unbelievable! What have I done? No service at all, hopeless, you send emails and get no reply. I am now waiting '48 hours' to find out about the details of my new offset acc...  Full review 

    Settled today, took over 2 months of agony to get the documents right, unbelievable! What have I done? No service at all, hopeless, you send emails and get no reply. I am now waiting '48 hours' to find out about the details of my new offset account, access on the net etc. Really disconcerting. Don't touch these people with a barge pole, it's not worth the drama.


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    loans.com.au home loan reviewed by Murray from New South Wales

    5 people found this review helpful – do you? Yes flag

  • Great customer service

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Excellent service, excellent product. Had one contact person who I dealt with from day one to settlement. Would recommend to anyone.  Full review 

    Excellent service, excellent product. Had one contact person who I dealt with from day one to settlement. Would recommend to anyone.


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    loans.com.au home loan reviewed by . from South Australia

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  • A joke

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Terrible ! I've had to follow up on 11 phone calls and emails that were promised "later in the day". Beware of loans managers. They have a laugh at your expense and create delays throughout the entire process. Do not trust. They will gladly tak...  Full review 

    Terrible ! I've had to follow up on 11 phone calls and emails that were promised "later in the day". Beware of loans managers. They have a laugh at your expense and create delays throughout the entire process. Do not trust. They will gladly take your evaluation fee and disallow your loan having said that no evident problems exist with your application. Unprofessional, unreliable. They have to be cheap because they have nothing else going for them.


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    loans.com.au home loan reviewed by Shannon from New South Wales

    7 people found this review helpful – do you? Yes flag

  • Absolutely dreadful customer service

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Absolutely dreadful customer service. They don't acknowledge receipt of paperwork. Took 7 weeks from lodgement of application to settlement. Didn't bother to contact customer if there was an issue. Needed to constantly chase them every step of the...  Full review 

    Absolutely dreadful customer service. They don't acknowledge receipt of paperwork. Took 7 weeks from lodgement of application to settlement. Didn't bother to contact customer if there was an issue. Needed to constantly chase them every step of the way to get anything happening.


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    loans.com.au home loan reviewed by Tania

    3 people found this review helpful – do you? Yes flag

  • Cheated

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    They cheated me by charging a $250 valuation fee without approving the loan application! Beware all!  Full review 

    They cheated me by charging a $250 valuation fee without approving the loan application! Beware all!


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    loans.com.au home loan reviewed by Satish

    3 people found this review helpful – do you? Yes flag

  • Cheated

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Help! How do I get the $220 Valuation fee back?! I was cheated by loans.com.au.  Full review 

    Help! How do I get the $220 Valuation fee back?! I was cheated by loans.com.au.


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    loans.com.au home loan reviewed by Kevin from New South Wales

    7 people found this review helpful – do you? Yes flag

  • No drama, cheap rate

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    This was my first property purchase, the loan process was very straight forward and efficient. I was well informed during each step. We settled 1 day earlier then expected (took 4 weeks). I had a dedicated sales representative who managed my appli...  Full review 

    This was my first property purchase, the loan process was very straight forward and efficient. I was well informed during each step. We settled 1 day earlier then expected (took 4 weeks). I had a dedicated sales representative who managed my application so I didn't have to explain my situation each time on the phone. I think it helps speed the process along if you have all your documents together and respond quickly. I couldn't find a cheaper variable rate. And the loan has an offset facility. I would recommend loans.com.au For reference my LVR was 75%.


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    loans.com.au home loan reviewed by Elly

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  • Great product vs competitors

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    As a new customer, I was welcomed and experienced fast and prompt service. Occasional miscommunication between departments also occurred. Looking forward to a great partnership.  Full review 

    As a new customer, I was welcomed and experienced fast and prompt service. Occasional miscommunication between departments also occurred. Looking forward to a great partnership.


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    loans.com.au home loan reviewed by Craig from New South Wales

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  • Great rate

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Service is very good and great rate but need to allow 4 weeks to settle.  Full review 

    Service is very good and great rate but need to allow 4 weeks to settle.


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    loans.com.au home loan reviewed by Charlie from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Unbeatable rate

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Likes -unbeatable rate -unlimited and free property reports -offset and redraw facility -possible to switch between interest only or principal + interest at any time without fees -pretty helpful Dislikes - online broker only and so can on...  Full review 

    Likes -unbeatable rate -unlimited and free property reports -offset and redraw facility -possible to switch between interest only or principal + interest at any time without fees -pretty helpful Dislikes - online broker only and so can only contact them via email or phone. They were pretty responsive though. - some of the documents required witnessing but that could be done by a conveyancer


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    loans.com.au home loan reviewed by Calvin from New South Wales

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  • Helpful and convenient

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Our advisor has been fantastic and so has the weekend after hours service :)  Full review 

    Our advisor has been fantastic and so has the weekend after hours service :)


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    loans.com.au home loan reviewed by Anna

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  • Offer great rates

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Loans.com.au have been great. They turn things around quickly, answer all your queries and offer great rates.  Full review 

    Loans.com.au have been great. They turn things around quickly, answer all your queries and offer great rates.


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    loans.com.au home loan reviewed by Joanne from New South Wales

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  • Very competitive interest rate and good service

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Best interest rate I could find. You will have to do some of the ground work yourself but it's time well spent considering the long term savings.  Full review 

    Best interest rate I could find. You will have to do some of the ground work yourself but it's time well spent considering the long term savings.


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    loans.com.au home loan reviewed by Darwin

    1 person found this review helpful – do you? Yes flag

  • Fast & Friendly Customer Service, Great Rates

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Fantastic Interest Rate. Everyone was so helpful. Always contactable and promptly returned calls. Offer an easy 100% Offset account. No surprises as everything was explained. I was kept informed through the process and knew what was happening and...  Full review 

    Fantastic Interest Rate. Everyone was so helpful. Always contactable and promptly returned calls. Offer an easy 100% Offset account. No surprises as everything was explained. I was kept informed through the process and knew what was happening and when.


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    loans.com.au home loan reviewed by Michael from New South Wales

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  • Competitive features

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    The best variable rate in today's current market, online facilities including offset account with no ongoing fees. The whole Settlement process went smoothly, but just make sure you stay on top of things, as it's all online or via the phone. I had...  Full review 

    The best variable rate in today's current market, online facilities including offset account with no ongoing fees. The whole Settlement process went smoothly, but just make sure you stay on top of things, as it's all online or via the phone. I had to do a lot of chasing up, but that is pretty normal if you want things done properly.


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    loans.com.au home loan reviewed by Thong from New South Wales

    2 people found this review helpful – do you? Yes flag

  • First home loan experience, feeling fulfilled

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Great to work with, professional, to the point, no frills yet knowledgable. Had to follow up a few things to keep them moving when staff were off sick and not covered, but that is what happens in any small business. Our conveyancer commented...  Full review 

    Great to work with, professional, to the point, no frills yet knowledgable. Had to follow up a few things to keep them moving when staff were off sick and not covered, but that is what happens in any small business. Our conveyancer commented they were good to work with professionally also.


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    loans.com.au home loan reviewed by Robert from Queensland

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  • Good customer service

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Cheapest interest rate we can find with prompt customer service. We even got help on the weekend. Except need more staff to be able to chat to you online when you need help with loan products after hours.  Full review 

    Cheapest interest rate we can find with prompt customer service. We even got help on the weekend. Except need more staff to be able to chat to you online when you need help with loan products after hours.


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    loans.com.au home loan reviewed by Christian from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Competitive rate, excellent service

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    I have chosen loans.com.au for my purchase as its standard rate is very competitive. The application process for me is quite smooth and the customer service is excellent. I got my pre approval on day 1 and final approval within 2 weeks. I will rec...  Full review 

    I have chosen loans.com.au for my purchase as its standard rate is very competitive. The application process for me is quite smooth and the customer service is excellent. I got my pre approval on day 1 and final approval within 2 weeks. I will recommend it to those who know what you are looking for (and got most/all income documents ready), and willing to spend some extra time on product research and loan processing, and confident to apply for a loan without a broker.


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    loans.com.au home loan reviewed by Jing zhang

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