loans.com.au home loan reviews

loans.com.au

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Overall Mozo Community rating: 8.2 out of 10

loans.com.au home loans

Overall rating: 8.2 (9 reviews)*

Last reviewed: 23 August 2014


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* based on reviews in the past 12 months

Reviews: 558

Thumbs up: 523 | Thumbs down: 35

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Featured home loan from loans.com.au

  • Dream Home Loan Variable (Blackboard Special)
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Recent loans.com.au home loan reviews

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  • A joke

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Terrible ! I've had to follow up on 11 phone calls and emails that were promised "later in the day". Beware of loans managers. They have a laugh at your expense and create delays throughout the entire process. Do not trust. They will gladly tak...  Full review 

    Terrible ! I've had to follow up on 11 phone calls and emails that were promised "later in the day". Beware of loans managers. They have a laugh at your expense and create delays throughout the entire process. Do not trust. They will gladly take your evaluation fee and disallow your loan having said that no evident problems exist with your application. Unprofessional, unreliable. They have to be cheap because they have nothing else going for them.


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    loans.com.au home loan reviewed by Shannon from New South Wales

    4 people found this review helpful – do you? Yes flag

  • Absolutely dreadful customer service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Absolutely dreadful customer service. They don't acknowledge receipt of paperwork. Took 7 weeks from lodgement of application to settlement. Didn't bother to contact customer if there was an issue. Needed to constantly chase them every step of the...  Full review 

    Absolutely dreadful customer service. They don't acknowledge receipt of paperwork. Took 7 weeks from lodgement of application to settlement. Didn't bother to contact customer if there was an issue. Needed to constantly chase them every step of the way to get anything happening.


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    loans.com.au home loan reviewed by Tania

    2 people found this review helpful – do you? Yes flag

  • Cheated

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    They cheated me by charging a $250 valuation fee without approving the loan application! Beware all!  Full review 

    They cheated me by charging a $250 valuation fee without approving the loan application! Beware all!


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    loans.com.au home loan reviewed by Satish

    3 people found this review helpful – do you? Yes flag

  • Cheated

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Help! How do I get the $220 Valuation fee back?! I was cheated by loans.com.au.  Full review 

    Help! How do I get the $220 Valuation fee back?! I was cheated by loans.com.au.


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    loans.com.au home loan reviewed by Kevin from New South Wales

    6 people found this review helpful – do you? Yes flag

  • No drama, cheap rate

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    This was my first property purchase, the loan process was very straight forward and efficient. I was well informed during each step. We settled 1 day earlier then expected (took 4 weeks). I had a dedicated sales representative who managed my appli...  Full review 

    This was my first property purchase, the loan process was very straight forward and efficient. I was well informed during each step. We settled 1 day earlier then expected (took 4 weeks). I had a dedicated sales representative who managed my application so I didn't have to explain my situation each time on the phone. I think it helps speed the process along if you have all your documents together and respond quickly. I couldn't find a cheaper variable rate. And the loan has an offset facility. I would recommend loans.com.au For reference my LVR was 75%.


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    loans.com.au home loan reviewed by Elly

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  • Great product vs competitors

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    As a new customer, I was welcomed and experienced fast and prompt service. Occasional miscommunication between departments also occurred. Looking forward to a great partnership.  Full review 

    As a new customer, I was welcomed and experienced fast and prompt service. Occasional miscommunication between departments also occurred. Looking forward to a great partnership.


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    loans.com.au home loan reviewed by Craig from New South Wales

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  • Great rate

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Service is very good and great rate but need to allow 4 weeks to settle.  Full review 

    Service is very good and great rate but need to allow 4 weeks to settle.


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    loans.com.au home loan reviewed by Charlie from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Unbeatable rate

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Likes -unbeatable rate -unlimited and free property reports -offset and redraw facility -possible to switch between interest only or principal + interest at any time without fees -pretty helpful Dislikes - online broker only and so can on...  Full review 

    Likes -unbeatable rate -unlimited and free property reports -offset and redraw facility -possible to switch between interest only or principal + interest at any time without fees -pretty helpful Dislikes - online broker only and so can only contact them via email or phone. They were pretty responsive though. - some of the documents required witnessing but that could be done by a conveyancer


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    loans.com.au home loan reviewed by Calvin from New South Wales

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  • Helpful and convenient

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Our advisor has been fantastic and so has the weekend after hours service :)  Full review 

    Our advisor has been fantastic and so has the weekend after hours service :)


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    loans.com.au home loan reviewed by Anna

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  • Offer great rates

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Loans.com.au have been great. They turn things around quickly, answer all your queries and offer great rates.  Full review 

    Loans.com.au have been great. They turn things around quickly, answer all your queries and offer great rates.


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    loans.com.au home loan reviewed by Joanne from New South Wales

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  • Very competitive interest rate and good service

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Best interest rate I could find. You will have to do some of the ground work yourself but it's time well spent considering the long term savings.  Full review 

    Best interest rate I could find. You will have to do some of the ground work yourself but it's time well spent considering the long term savings.


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    loans.com.au home loan reviewed by Darwin

    1 person found this review helpful – do you? Yes flag

  • Fast & Friendly Customer Service, Great Rates

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Fantastic Interest Rate. Everyone was so helpful. Always contactable and promptly returned calls. Offer an easy 100% Offset account. No surprises as everything was explained. I was kept informed through the process and knew what was happening and...  Full review 

    Fantastic Interest Rate. Everyone was so helpful. Always contactable and promptly returned calls. Offer an easy 100% Offset account. No surprises as everything was explained. I was kept informed through the process and knew what was happening and when.


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    loans.com.au home loan reviewed by Michael from New South Wales

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  • Competitive features

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    The best variable rate in today's current market, online facilities including offset account with no ongoing fees. The whole Settlement process went smoothly, but just make sure you stay on top of things, as it's all online or via the phone. I had...  Full review 

    The best variable rate in today's current market, online facilities including offset account with no ongoing fees. The whole Settlement process went smoothly, but just make sure you stay on top of things, as it's all online or via the phone. I had to do a lot of chasing up, but that is pretty normal if you want things done properly.


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    loans.com.au home loan reviewed by Thong from New South Wales

    1 person found this review helpful – do you? Yes flag

  • First home loan experience, feeling fulfilled

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Great to work with, professional, to the point, no frills yet knowledgable. Had to follow up a few things to keep them moving when staff were off sick and not covered, but that is what happens in any small business. Our conveyancer commented...  Full review 

    Great to work with, professional, to the point, no frills yet knowledgable. Had to follow up a few things to keep them moving when staff were off sick and not covered, but that is what happens in any small business. Our conveyancer commented they were good to work with professionally also.


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    loans.com.au home loan reviewed by Robert from Queensland

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  • Good customer service

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Cheapest interest rate we can find with prompt customer service. We even got help on the weekend. Except need more staff to be able to chat to you online when you need help with loan products after hours.  Full review 

    Cheapest interest rate we can find with prompt customer service. We even got help on the weekend. Except need more staff to be able to chat to you online when you need help with loan products after hours.


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    loans.com.au home loan reviewed by Christian from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Competitive rate, excellent service

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    I have chosen loans.com.au for my purchase as its standard rate is very competitive. The application process for me is quite smooth and the customer service is excellent. I got my pre approval on day 1 and final approval within 2 weeks. I will rec...  Full review 

    I have chosen loans.com.au for my purchase as its standard rate is very competitive. The application process for me is quite smooth and the customer service is excellent. I got my pre approval on day 1 and final approval within 2 weeks. I will recommend it to those who know what you are looking for (and got most/all income documents ready), and willing to spend some extra time on product research and loan processing, and confident to apply for a loan without a broker.


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    loans.com.au home loan reviewed by Jing zhang

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  • Unbeatable value

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Our second home loan with Loans.com.au has just been settled! With unbeatable rates (we could not find cheaper) and a very strong product full of the right features, there was no comparison when we made our choice. On both occasions, the ap...  Full review 

    Our second home loan with Loans.com.au has just been settled! With unbeatable rates (we could not find cheaper) and a very strong product full of the right features, there was no comparison when we made our choice. On both occasions, the application and approval process was a bit shaky and needed a bit of back and forth (probably the same with other lenders), but once sorted then went really smooth until settlement. Not sure why not every home buyer does not with these guys? It is a no brainer.


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    loans.com.au home loan reviewed by Ag from New South Wales

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  • Patient & helpful staff, little slow but worth it

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    The staff were very patient and helpful. I'm fairly 'with it' but I felt a bit stumped at times trying to work out the process and product. Luckily the staff didn't appear to be getting fed up with hearing from me. I think a little more informatio...  Full review 

    The staff were very patient and helpful. I'm fairly 'with it' but I felt a bit stumped at times trying to work out the process and product. Luckily the staff didn't appear to be getting fed up with hearing from me. I think a little more information given to me in advance would have been very helpful. Also, Fast Refinance was not very fast - it took a little over 4 weeks! Can't really complain though as I'll be saving a lot of money on interest.


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    loans.com.au home loan reviewed by Tina

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  • Great product, smooth loan process

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Everything went very smoothly and efficiently.  Full review 

    Everything went very smoothly and efficiently.


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    loans.com.au home loan reviewed by Justan from Australian Capital Territory

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  • Incredible rate, top products for great value

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    One of the cheapest loans around, and with full offset, minimal fees, debit visa, all you'd expect from a much dearer product. Throw in a personal loan manager during loan settlement for an impressive experience.  Full review 

    One of the cheapest loans around, and with full offset, minimal fees, debit visa, all you'd expect from a much dearer product. Throw in a personal loan manager during loan settlement for an impressive experience.


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    loans.com.au home loan reviewed by Kurt

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  • Highly recommended, great service & product

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Firstly, this is our first home loan so I have nothing to compare it to. That said, I did my homework (lots of Googling on interest rates, lenders and reviews) and despite reading mixed reviews about Loans.com.au, I decided to submit an applicatio...  Full review 

    Firstly, this is our first home loan so I have nothing to compare it to. That said, I did my homework (lots of Googling on interest rates, lenders and reviews) and despite reading mixed reviews about Loans.com.au, I decided to submit an application based primarily on their very low interest rate, no application fee or ongoing fees and general product suitability for our needs. Additionally, the quick approval promised was essential, as a house we were interested in had just been advertised. I must admit that I was skeptical at how easy the process was. Loans.com.au seemed too good to be true and I kept waiting for something to go wrong (the bad reviews I had read were in the back of my mind and I didn’t want to get my hopes up), but we settled on our house two days ago and I couldn’t be more happy with the staff we have dealt with and the service provided by Loans.com.au. Friendly and professional staff talked us through everything and always followed up with an email. It’s daunting buying your first home, but they were always responsive to my questions and explained things thoroughly as I was unfamiliar with the process. The online application process was exceptionally easy and a consultant rang me the same day and spent considerable time explaining their home loan product and then we got the ball rolling straight away. We received our ‘Preliminary Approval’ only one day after I submitted our application. Admittedly I did provide the documentation they required the same day (but like I said, we needed quick approval) and Loans.com.au did their part granting the preliminary approval quickly! I have to say that I was continually surprised by how straight–forward and easy everything seemed. I will stress that communication is primarily through email, so if this is not convenient for you, then Loans.com.au is probably not right for you. The whole process (from initial application to settlement) took three months. Although I can’t compare Loans.com.au with any other bank home loan application process, I know professionalism and good service and we have received that in spades. I very rarely leave reviews, but I really feel that Loans.com.au deserve credit and high praise for their great customer support, service and fantastic home loan product. If you are looking at buying, I definitely recommend giving Loans.com.au a go!


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    loans.com.au home loan reviewed by Greer from New South Wales

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  • Easy to deal with

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Great home loan product. Staff are friendly, but need to communicate more, especially with nervy first home buyers.  Full review 

    Great home loan product. Staff are friendly, but need to communicate more, especially with nervy first home buyers.


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    loans.com.au home loan reviewed by

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  • Competitve rates, good feature loan - long process

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    It was one long process, but boy was I glad I persisted. All up, it took around 8-10 weeks from initial contact to refinancing my loan. The rate is truly one of the lowest out there, and having the product now for around 6 months, the 100% offset ...  Full review 

    It was one long process, but boy was I glad I persisted. All up, it took around 8-10 weeks from initial contact to refinancing my loan. The rate is truly one of the lowest out there, and having the product now for around 6 months, the 100% offset account is also fantastic, considering this is a zero fee loan. In all, it cost me around $1000 to refinance, including government charges, mortgage discharge fee, valuation fee, but I'm paying around $300 less each month on interest compared to my last lender. Over time, you can really see it add up! In terms of service, it was primarily email based and a few phone calls. I found the staff there pretty quick to respond to emails and I got calls to give me an update, so never really felt "out of loop". The only down side is they needed a lot of documents and I felt they undervalued our house by around 5%.


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    loans.com.au home loan reviewed by Tracey from Victoria

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  • Ready for hassles!

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    I read through other people's opinions. Well.. Before dealing with this company, I wanted to trust all positive opinions and bought a home loan. The rate was best and pre approval was very quick. When we bought a property and applied loan it took ...  Full review 

    I read through other people's opinions. Well.. Before dealing with this company, I wanted to trust all positive opinions and bought a home loan. The rate was best and pre approval was very quick. When we bought a property and applied loan it took 5 weeks to get approval. 5 weeks. We thought we would lose our deposit. And then we had two other mortgages under company's ownership. We applied for refinance. They said it would take 2 weeks. It sounded right as we both are the company's directors and they checked our financial background everything with the first application. We dropped the application in October 2013 and the process has not finished yet. Today is 16 February 2014. If we don't call and ask about progress, they will never call us. Plus the main person has never been at his desk, he is sick, on holiday, out of office, etc. Also we always get a new story or are asked to get another paperwork whenever we talk to them. If you are ready for long-term hassles and frustration for cheaper interest rate, go for it.


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    loans.com.au home loan reviewed by Alisa

    2 people found this review helpful – do you? Yes flag

  • Great rates, product, excellent customer service

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    I usually don't submit reviews.I would like to take this opportunity to share with the public my experiences with loans.com.au. My wife and I refinanced, a little hesitant at first, but after perusing the reviews and doing my research we decid...  Full review 

    I usually don't submit reviews.I would like to take this opportunity to share with the public my experiences with loans.com.au. My wife and I refinanced, a little hesitant at first, but after perusing the reviews and doing my research we decided to go ahead. Loans.com.au were very helpful, especially the loans manager and her assistant who assisted us all the way through the application and signing of contracts. There was a couple of minor hiccups along the way but these were rectified A.S.A.P. The loan settled in 2 months, this was due to the Christmas break and my current bank delaying settlement. The internet banking is fantastic, user friendly and well set out with the addition of budget programs. The interest rate is very competitive, one of the lowest out in the market. I would highly recommend loans.com.au as you will be saving thousands of dollars over the term of the loan. The total fees incurred were $550.00, and in addition to this figure, was the usual Government disbursements.


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    loans.com.au home loan reviewed by James from New South Wales

    1 person found this review helpful – do you? Yes flag

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