loans.com.au reviews

loans.com.au

How is loans.com.au rated by the Mozo community?

78%

Overall Mozo Community rating: 7.8 out of 10

loans.com.au reviews

Overall rating: 7.8 (142 reviews)*

Last reviewed: not available


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
  1. Convenience
  1. Trust

* based on reviews in the past 12 months

Reviews: 107

Thumbs up: 86 | Thumbs down: 21

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Latest loans.com.au Reviews

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    loans.com.au home loan review

    Terrible, avoid!!

    1. Overall customer rating
    2. (Reviewed 13 days ago)

    Theses guys are terrible. Pre-approval means nothing. They delay the approval process, refuse to call back, change the goal posts. They are a complete waste of time. DO NOT get a loan from them. DO NOT apply, they will waste your time!  Full review 

    Theses guys are terrible. Pre-approval means nothing. They delay the approval process, refuse to call back, change the goal posts. They are a complete waste of time. DO NOT get a loan from them. DO NOT apply, they will waste your time!


      1. Price
      1. Features
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    Less
    loans.com.au home loan reviewed by Ben from South Australia

    1 person found this review helpful – do you? Yes flag

    Reply from loans.com.au
  • Hi Ben.

    Thank you for your feedback. We're sorry to hear that your approval process was not to your satisfaction. We prioritise making sure that our customers are always satisfied with our product, and so we would appreciate being able to talk to you further about your experience. If you're interested in sharing your opinion, please contact us at customercare@loans.com.au.

  • Show Rates

    loans.com.au personal loan review

    Exceptional service and excellent customer service

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in ex...  Full review 

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in executing all procedures to required timeframes. We felt supported during a difficult time in our lives.


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    Less
    loans.com.au personal loan reviewed by Patricia from New South Wales

    1 person found this review helpful – do you? Yes flag

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