loans.com.au reviews

loans.com.au

How is loans.com.au rated by the Mozo community?

78%

Overall Mozo Community rating: 7.8 out of 10

loans.com.au reviews

Overall rating: 7.8 (142 reviews)*

Last reviewed: not available


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
  1. Convenience
  1. Trust

* based on reviews in the past 12 months

Reviews: 117

Thumbs up: 97 | Thumbs down: 20

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Latest loans.com.au Reviews

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    loans.com.au home loan review

    Great rate, dishonest company

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    Avoid loans.com.au like the plague. I spoke to them re: refinance of home loan. 200k loan, property value 950k plus. Total cost was to be $220 for valuation-$300 to pay old loan. Offset account for free and no other fees, so I applied as they h...  Full review 

    Avoid loans.com.au like the plague. I spoke to them re: refinance of home loan. 200k loan, property value 950k plus. Total cost was to be $220 for valuation-$300 to pay old loan. Offset account for free and no other fees, so I applied as they had a great rate. Two months later I have finally received my contract. They fail to communicate, even after twice daily phone calls. My 220 valuation was charged , then it was another 220 because we were 10k plus from town centre, then another 110 because we were rural- this despite them asking this previously . Once I paid the first amount, nothing could happen until I paid the second and then third. I always had to ring to find out what was going on. Valuation came back as less than another property two blocks away, without house or power, which was sold 1 month ago within 1km. We have a 5 bedroom, 3 bathroom house with commercial kitchen and theatre room lounge, separate dining, 8 x 10 family room and additional full size snooker room and gym- 9 x 8m. Plus two new sheds that cost 60k+ 18 months ago and an additional 4 bedroom house on our property. Contract now says that in addition to the 300 fee to pay out old loan, there will be additional fees of 400+ to register mortgage. It also lists early and additional payment fees among heaps of others and they can change or add any and all charges when they like without consultation or advice in advance. I have lost the 550 already paid but will not accept an open ended agreement from a company who cannot call you except to get more fees. I am concerned with how everybody blames their co workers and adds another charge every time Their rates are cheap but the charges and poor service is not worth it. Be warned.


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    loans.com.au home loan reviewed by Fred from New South Wales

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    loans.com.au personal loan review

    Exceptional service and excellent customer service

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in ex...  Full review 

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in executing all procedures to required timeframes. We felt supported during a difficult time in our lives.


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    loans.com.au personal loan reviewed by Patricia from New South Wales

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