loans.com.au reviews

loans.com.au

How is loans.com.au rated by the Mozo community?

75%

Overall Mozo Community rating: 7.5 out of 10

loans.com.au reviews

Overall rating: 7.5 (10 reviews)*

Last reviewed: not available


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
  1. Convenience
  1. Trust

* based on reviews in the past 12 months

Reviews: 136

Thumbs up: 117 | Thumbs down: 19

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Latest loans.com.au Reviews

  • Show Rates

    loans.com.au home loan review

    Great rates but application process takes too long

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    The rates are fantastic! But the service is poor. The application process began in March 2014 & finally the settlement was in early August. During the application process, the goal post kept moving as if to discourage us from going any further wit...  Full review 

    The rates are fantastic! But the service is poor. The application process began in March 2014 & finally the settlement was in early August. During the application process, the goal post kept moving as if to discourage us from going any further with it! What the account manager said & what the credit department wanted seems to vary all the time. Finally we had to request to have all communications by e mail, in order to avoid any more misunderstandings! We will for sure recommend, but with a warning.


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    loans.com.au Dream Home Loan Variable home loan reviewed by Sunil from Victoria

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  • Show Rates

    loans.com.au personal loan review

    Late settlement cost me

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Slow, slow, slow. Took them 2 months to settle. Have to say that the sales people were great to work with and offered help and support where needed. BUT... I can't say the same about the settlements team. In a word - USELESS. Although the sale...  Full review 

    Slow, slow, slow. Took them 2 months to settle. Have to say that the sales people were great to work with and offered help and support where needed. BUT... I can't say the same about the settlements team. In a word - USELESS. Although the sales rep looking after my interest checked all emailed documents that were requested to be submitted (by post) and gave the green light, Settlements delayed settlement due to their inability to communicate across depts. They delayed again and again for other stupid reasons and when asked to fast track settlement because they were already a week overdue, they delayed yet again. Finally the seller issued me with an a late settlement charge of over $2500, which I might add, I am claiming back from loans.com. Settlement was due 6 June. Finally settled 1 July. Good work loans.com


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    loans.com.au personal loan reviewed by Paul from Western Australia

    3 people found this review helpful – do you? Yes flag

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