loans.com.au reviews

loans.com.au

How is loans.com.au rated by the Mozo community?

78%

Overall Mozo Community rating: 7.8 out of 10

loans.com.au reviews

Overall rating: 7.8 (142 reviews)*

Last reviewed: not available


  1. Overall customer rating
  1. Price
  1. Features
  1. Customer service
  1. Convenience
  1. Trust

* based on reviews in the past 12 months

Reviews: 116

Thumbs up: 96 | Thumbs down: 20

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Latest loans.com.au Reviews

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    loans.com.au home loan review

    Competitive features & great customer service

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    Thanks to loans.com.au - the lending manager I spoke to over the phone took time to introduce the background of loans.com.au to me. I received sms messages as well as the Loans officer calling me to inform me the progress of my application. I har...  Full review 

    Thanks to loans.com.au - the lending manager I spoke to over the phone took time to introduce the background of loans.com.au to me. I received sms messages as well as the Loans officer calling me to inform me the progress of my application. I hardly had to wait over the phone - usually my call will be answered soon without a long wait. The online features are great and easy to use. I recommend loans.com.au to anyone who's looking for a good deal and patience with completing the refinance paperwork (stack of forms with a few which required JP signature and then posting back to loans.com.au).


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    loans.com.au home loan reviewed by Wmy from Queensland

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    loans.com.au personal loan review

    Late settlement cost me

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Slow, slow, slow. Took them 2 months to settle. Have to say that the sales people were great to work with and offered help and support where needed. BUT... I can't say the same about the settlements team. In a word - USELESS. Although the sale...  Full review 

    Slow, slow, slow. Took them 2 months to settle. Have to say that the sales people were great to work with and offered help and support where needed. BUT... I can't say the same about the settlements team. In a word - USELESS. Although the sales rep looking after my interest checked all emailed documents that were requested to be submitted (by post) and gave the green light, Settlements delayed settlement due to their inability to communicate across depts. They delayed again and again for other stupid reasons and when asked to fast track settlement because they were already a week overdue, they delayed yet again. Finally the seller issued me with an a late settlement charge of over $2500, which I might add, I am claiming back from loans.com. Settlement was due 6 June. Finally settled 1 July. Good work loans.com


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    loans.com.au personal loan reviewed by Paul from Western Australia

    3 people found this review helpful – do you? Yes flag

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