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Mortgage Ezy Home loan customer reviews

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Based on 17 home loan reviews as rated by the Mozo community.
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Recent Mortgage Ezy home loan customer reviews

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  • Mortgage Ezy Home Loan

    Discharge Fees

    Discharge fees is $395 (most other lenders charge $295) Discharge fees for the manager is $500 (Other lenders don't charge this) Mortgage Easy Solicitor Fees $465 (most other solicitor charge $150) Please consider these fees as you will be paying these when you don't like service and you leave them.

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    Aman, Queensland, reviewed 9 months ago
  • Mortgage Ezy Home Loan

    Not great to Refinance, no functionality

    They make it extremely difficult to refinance. You cannot get 3 month transaction reports from them without paying a bunch of additional money. So basically the accounts they set up have less than no functionality!

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    Max, New South Wales, reviewed 11 months ago
  • Mortgage Ezy Home Loan

    Mortgage Ezy trustworthy and reliable

    Mortgage Ezy rates and staff has been really amazing! Love working with them.

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    Angelo, Queensland, reviewed 11 months ago
  • Mortgage Ezy Home Loan

    Lost >$2,000 for no good reason dealing with them.

    Horrible experience. I originally got pre-approval for a 65% LTV mortgage from Mortgage Ezy, two months prior to signing my property purchase contract. Mortgage Ezy could not settle on time - they could not even provide a final loan approval, or even an indication of when final approval could be achieved, by the end of my settlement period. I have a stable income working at a major hospital. Settlement was due on a Monday. I was frantically calling my mortgage broker and lender the week before settlement, asking for when I could expect final approval. I was never given an answer until the Friday right before settlement - I was told I could expect final approval either on the Friday or the coming Monday (settlement date). They didn't end up providing final approval until the Wednesday. I had already signed up with another lender by then - I made a loan application with them in desperation on the Friday and they only took 2 business days to give me final mortgage approval (on the Tuesday). I gave Mortgage Ezy all the time in the world and they could not deliver even a final approval. I've had to pay more than $2,000 in penalty fees for settlement extension and had a very stressful few weeks due to engaging with Mortgage "Not Ezy".

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    Jeff, Victoria, reviewed almost 3 years ago
  • Mortgage Ezy Home Loan

    Lost >$2,000 for no good reason.

    Horrible experience. I originally got pre-approval for a 65% LTV mortgage from Mortgage Ezy, two months prior to signing my property purchase contract. Mortgage Ezy could not settle on time - they could not even provide a final loan approval, or even an indication of when final approval could be achieved, by the end of my settlement period. I have a stable income working at a major hospital. Settlement was due on a Monday. I was frantically calling my mortgage broker and lender the week before settlement, asking for when I could expect final approval. I was never given an answer until the Friday right before settlement - I was told I could expect final approval either on the Friday or the coming Monday (settlement date). They didn't end up providing final approval until the Wednesday. I had already signed up with another lender by then - I made a loan application with them in desperation on the Friday and they only took 2 business days to give me final mortgage approval (on the Tuesday). I gave Mortgage Ezy all the time in the world and they could not deliver even a final approval. I've had to pay more than $2,000 in penalty fees for settlement extension and had a very stressful few weeks due to engaging with Mortgage "Not Ezy".

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    Jeff, Victoria, reviewed about 3 years ago
  • Mortgage Ezy Home Loan

    Good customer service but bad interest rate.

    Customer service is simple with online communication and request was granted. On a negative the rate is not competitive with the RBA rate. And administration fee increases are also a negative.

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    Michelle, Queensland, reviewed about 3 years ago
  • Mortgage Ezy Home Loan

    Can’t wait to move to another lender

    I obtained a Self Managed Super Funds home loan with Mortgage Ezy. At the time of obtaining it they had the highest rate in the market. Due to the lack of bank lending, the monopoly has been created here to private lenders such as Mortgage Ezy. And guess what? They just raised the interest rate even more, from 5.9% to almost 6.10% pa. This is how they take advantage of people like me to maximise their profit. Not to mention their sloppy customer service. Can’t wait to move to another lender. Think again!

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    Sam, New South Wales, reviewed almost 4 years ago
  • Mortgage Ezy Home Loan

    Great company to deal with. Would recommend!

    I would recommend this company to all. Really good products and rates. I've received great customer service since refinancing through Mortgage Ezy.

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    Therese, Queensland, reviewed over 8 years ago
  • Mortgage Ezy Home Loan

    Non banks are the way to go- best move I ever made

    My loan went through with Mortgage Ezy about a three weeks ago, I must say I am extremely happy, rates are still unmatched, features are great, I moved from CBA and now they have just put their rates up so I am glad that I did, I called mortgage Ezy and they have no intention of following the rate rise. Best move I ever made.

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    Adam, Queensland, reviewed over 8 years ago
  • Mortgage Ezy Home Loan

    Great rates & great service.

    I don't hesitate to recommend Mortgage Ezy as they sorted a home loan solution based upon my needs. Whenever I've had to contact them my questions are always answered promptly. Personally, I would much rather receive a lower interest rate than pay overhead for "big-bank" branches. No branch, no worries as they are always just a phone call away.

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    Chris, New South Wales, reviewed over 8 years ago
  • Mortgage Ezy Home Loan

    Laughing all the way away from the Bank!

    A rate under the Basic Loan I was going to try with all the bells and whistles I was hoping for. I like the No Interest Visa for cash as I get no charges of interest or fees which is pretty awesome but it's more like a debit card than a credit card. If your purchase is more than 1000 dollars you need credit in the loan.

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    Edward, Victoria, reviewed over 8 years ago
  • Mortgage Ezy Home Loan

    Happy

    I got a fair low rate . Great customer communication . Very happy .

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    Ava, Queensland, reviewed over 8 years ago
  • Mortgage Ezy Home Loan

    Cheap and easy to have my loan approved

    Lowest rates I could find and pretty ok to deal with. I liked the gift they sent, never had a bank do that before.

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    Louie, Queensland, reviewed over 8 years ago
  • Mortgage Ezy Home Loan

    Online easy

    All fees are way too high.

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    Judy, Queensland, reviewed almost 9 years ago
  • Mortgage Ezy Home Loan

    no features nothing

    communication is lacking and phone operators need to be able to speak English and know what they are talking about

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    Kimberley, South Australia, reviewed about 9 years ago
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    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.