Newcastle Permanent logo

Newcastle Permanent Home loan customer reviews

Overall rating
Price
Features
Customer service
Convenience
Trust
Based on 220 home loan reviews as rated by the Mozo community.
Write a review

Recent Newcastle Permanent home loan customer reviews

Sort reviews by: date | star rating
  • Newcastle Permanent Special Real Deal Home Loan (Owner Occupier, Principal & Interest, LVR <80%)

    Great Service from local lender

    We refinanced back to Newcastle Permanent after going with another bank to rebuild our home. The process was quick and easy and we even got a $3,000 sign up bonus which was great. Their variable interest rate is very competitive and customer service is always fantastic. I love that they have a local call centre!

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Michelle, New South Wales, reviewed 8 months ago
  • Newcastle Permanent Premium Variable Home Loan (Owner Occupier, Principal & Interest)

    Terrible customer support

    I noticed a long term mistake on their side that could cost me money as a result of their negligence. And asked them about it via internet banking account. My e-mail had a few questions. First they ignored the one they didn't want to answer. Then when I repeated the question they stopped replying at all. I am going to switch to another lender. Fingers crossed.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    The, New South Wales, reviewed almost 3 years ago
  • Newcastle Permanent Real Equity Line of Credit (Premium Plus Package)

    Newcastle Perm Premium Line of Credit Thumbs Up

    I really like Newcastle Permanent. Customer service is excellent and the Premium Line of Credit is a great product particularly for investors that are looking to invest and flip properties where the security is to be retained. This means that you don't need to continually apply for loans. The only downside in my view is that branches are not located in Sydney.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Angela, New South Wales, reviewed about 3 years ago
  • Newcastle Permanent Premium Variable Home Loan (Owner Occupier, Principal & Interest)

    Excellent Bank

    Was such an easy service. Helpful staff. Efficient.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Samantha, New South Wales, reviewed about 3 years ago
  • Newcastle Permanent Special Real Deal Home Loan (Owner Occupier, Principal & Interest, LVR <80%)

    Very fair product

    Overall this is a good bank and good product.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Kerrie, New South Wales, reviewed over 3 years ago
  • Newcastle Permanent Home Loan

    Great for home loans with competitive rates.

    Easy to deal with. Great rates. Don’t hassle you about their products or annoy you with phone calls. Haven’t ever had a problem with them so far.

    Price
    Features
    Customer service
    Trust
    Less
    Jasmin, New South Wales, reviewed over 3 years ago
  • Newcastle Permanent Special Fixed Rate Home Loan (Owner Occupier, Principal & Interest, LVR <80%) (Premium Plus Package)

    Leading interest rates and friendly staff

    The Newcastle Permanent is a strong, trustworthy brand that consistently offers lower rate home loans than the major banks. They do require a higher deposit to start with, and they also work out if you can service the loan more strictly than the banks, but I see these as positives - it means you're definitely not over committing yourself and can make your repayments even if your borrowing capacity is lower than the banks offer. The staff are always friendly too.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    David, New South Wales, reviewed almost 4 years ago
  • Newcastle Permanent Premium Variable Home Loan (Owner Occupier, Principal & Interest)

    Great rates.

    We went through a broker for the initial loan but when we have needed to use the local branch they have been very helpful.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Tammy, New South Wales, reviewed over 4 years ago
  • Newcastle Permanent Premium Variable Home Loan (Owner Occupier, Principal & Interest)

    Great people.

    Great personal service.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Janette, New South Wales, reviewed over 4 years ago
  • Newcastle Permanent Premium Variable Home Loan (Owner Occupier, Principal & Interest)

    Great personal treatment.

    Great people and service.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Andrew, New South Wales, reviewed over 4 years ago
  • Newcastle Permanent Premium Variable Home Loan (Owner Occupier, Principal & Interest)

    Customer help line is very good.

    Friendly staff and accessible physical banks as well as easy internet banking.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Annette, New South Wales, reviewed over 4 years ago
  • Newcastle Permanent Home Loan

    Great customer service.

    My bank manager is amazing, she always goes above and beyond to find us the best deals.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Jo, New South Wales, reviewed over 4 years ago
  • Newcastle Permanent Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    Easy to deal with

    Newcastle permanent will guide you through applications. If they don’t think that you’re going to make their criteria, they will tell you before the application goes for approval so you do not end up with black marks against your credit score. I have dealt with other lenders in the past and they don’t care about this.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Henry, New South Wales, reviewed over 4 years ago
  • Newcastle Permanent Premium Variable Home Loan (Owner Occupier, Principal & Interest)

    Great service

    I'm a long time customer with Newcastle Permanent and I can say I am very satisfied.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Mary, New South Wales, reviewed about 6 years ago
  • Newcastle Permanent Home Loan

    Is better than the big banks

    This home loan provider provides competitive rates to better the so called big four banks.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Emmanuel, New South Wales, reviewed almost 8 years ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Offset Home Loan Package

      interest rate
      6.15% p.a. variable
      comparison rate
      6.40% p.a.

      Promoted
    • Express Home Loan

      interest rate
      6.01% p.a. variable
      comparison rate
      6.14% p.a.

      Promoted
    • Fixed Rate Home Loan

      interest rate
      5.99% p.a.
      fixed 2 years
      comparison rate
      6.24% p.a.

      Promoted
    • Ultra Low Rate <95% LVR

      interest rate
      6.30% p.a. variable
      comparison rate
      6.58% p.a.

      Promoted
    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 466 home loans in the Mozo comparison engine.

    Compare more home loans

    About Mozo community reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.