RACQ car insurance reviews

RACQ
RACQ's overall rating for car insurance

(as rated by the Mozo community)

8.4

based on 147 reviews in the
past 12 months

 

Value for money

Policy coverage

Customer service

Claims handling

Trust

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Recent RACQ car insurance reviews

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great service, no issues, job done.

No hassle service.
Full review

No hassle service.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Umar (QLD), reviewed 2 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   1 / 10

Very dissatisfied and unhappy customer

We had a accident in a car park, both parties are insured by RACQ. They are not going to pay for damages and after 40 years of being a member this is the only claim we have made. They don't seem to want to help! Very dissatisfied customer. ...
Full review

We had a accident in a car park, both parties are insured by RACQ. They are not going to pay for damages and after 40 years of being a member this is the only claim we have made. They don't seem to want to help! Very dissatisfied customer. They seem to want to pass the buck!

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Richard (QLD), reviewed 3 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Good customer service.

Very good club servicing its members.
Full review

Very good club servicing its members.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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John (QLD), reviewed 3 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

You pay for the trustworthiness of RACQ.

RACQ are a reliable and well known company. Their trustworthiness is my price decision for staying with them, although they are a bit more expensive than other options.
Full review

RACQ are a reliable and well known company. Their trustworthiness is my price decision for staying with them, although they are a bit more expensive than other options.

    Value for money   7 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Stuart (QLD), reviewed 3 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Well written procedure policies, great customer.

I have never had a claim yet, so to be fair I am unsure how the claims handling will be, however the procedure reads well.
Full review

I have never had a claim yet, so to be fair I am unsure how the claims handling will be, however the procedure reads well.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Jodie (QLD), reviewed 3 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great customer service

They are just a phone call away if you have problem.
Full review

They are just a phone call away if you have problem.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   4 / 10

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Shantelle (QLD), reviewed 3 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

The best

They are the best.
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They are the best.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Steve (QLD), reviewed 12 days ago

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RACQ

RACQ car insurance review

Overall rating   8 / 10

Won't let you down ....

Loyal & trustworthy.
Full review

Loyal & trustworthy.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Richard (QLD), reviewed 12 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

RACQ is value for money.

RACQ covers everything I need it to. They take the time to get to know what you need and suggest the best coverage for you. They explain everything so you know the small print.
Full review

RACQ covers everything I need it to. They take the time to get to know what you need and suggest the best coverage for you. They explain everything so you know the small print.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Andrea (QLD), reviewed 12 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Chairs needed for people waiting in line

Customer service is really good. Could have chairs when waiting in line as I have trouble with standing for long periods of time.
Full review

Customer service is really good. Could have chairs when waiting in line as I have trouble with standing for long periods of time.

    Value for money   6 / 10

    Policy coverage   5 / 10

    Customer service   3 / 10

    Claims handling   6 / 10

    Trust   4 / 10

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Tracy (QLD), reviewed 14 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive comprehensive premiums and top service

I have been insured with AAMI, who were competitive. But after an exhaustive round of comparison checking, my husband has negotiated coverage and it is 30% cheaper and just as inclusive.
Full review

I have been insured with AAMI, who were competitive. But after an exhaustive round of comparison checking, my husband has negotiated coverage and it is 30% cheaper and just as inclusive.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   -1 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Rosemary (QLD), reviewed 14 days ago

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RACQ

RACQ car insurance review

Overall rating   7 / 10

Good service, responsive staff

Seem to be good but always save judgment until they have to settle a claim.
Full review

Seem to be good but always save judgment until they have to settle a claim.

    Value for money   6 / 10

    Policy coverage   4 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   6 / 10

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Jack (QLD), reviewed 14 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great

Love RACQ.
Full review

Love RACQ.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Leanna (QLD), reviewed 14 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Confidence in the brand

Confidence in their knowledge and experience in the motoring field.
Full review

Confidence in their knowledge and experience in the motoring field.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   6 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Terresa (QLD), reviewed 14 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

We got the best cover for what we needed

We recently updated my husband's road side assistance, and insurance, with RACQ. The women who served us was a local woman from Nambour. She was an Aussie, I could understand her, she didn't speak quickly, she had a very pleasant manner. We were...
Full review

We recently updated my husband's road side assistance, and insurance, with RACQ. The women who served us was a local woman from Nambour. She was an Aussie, I could understand her, she didn't speak quickly, she had a very pleasant manner. We were on and off the phone in under 30 minutes. I was very impressed with her help in organising what was best for my husband's needs. Well done RACQ.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Judith (QLD), reviewed 14 days ago

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RACQ

RACQ car insurance review

Overall rating   7 / 10

Quality

Quality service.
Full review

Quality service.

    Value for money   8 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Juliet (QLD), reviewed 19 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Fantastic company.

I think they're great.
Full review

I think they're great.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Kirie (QLD), reviewed 23 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Only one I will use

Never had an issue with any policy or claims.
Full review

Never had an issue with any policy or claims.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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James (QLD), reviewed 26 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Really bad service

People skills were horrible.
Full review

People skills were horrible.

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   5 / 10

    Claims handling   4 / 10

    Trust   4 / 10

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Martin (QLD), reviewed 27 days ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Good customer service and 24 hour availability

They have very competitive rates and you are rewarded for extra policies and longevity of commitment.
Full review

They have very competitive rates and you are rewarded for extra policies and longevity of commitment.

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Diane (QLD), reviewed about 1 month ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Personal customer service and affordable premiums

I have been with RACQ for several years, during this time I have had my car stolen. I was involved in a car accident, the details of which was that I was stopped at a red light and a car hit me from behind. My insurance company [racq] was...
Full review

I have been with RACQ for several years, during this time I have had my car stolen. I was involved in a car accident, the details of which was that I was stopped at a red light and a car hit me from behind. My insurance company [racq] was extremely helpful in processing the paperwork, and ensuring that the matters were dealt with as quickly as possible. Because of their assistance I was able to have my car repaired quickly and returned to me, while waiting for my car to be repaired. RACQ also leased a car for me so that I had transport for myself and my children until my car was repaired. They made a difficult situation much easier than it could have been. Without their assistance in helping with my claim quickly and efficiently I would have been stuck without transport, and with 5 children it would have been difficult. I have recommended RACQ to family and friends and will continue to do so, as I believe they really do put their customers first and will do anything they are able to do to assist customers. I have researched other insurance companies in the past and have not found one that I feel provides the service that RACQ offers, with very reasonable premiums.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Karen (QLD), reviewed about 1 month ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Cover required is together.

They include caravan insurance with our car insurance so it is all taken care of in one hit.
Full review

They include caravan insurance with our car insurance so it is all taken care of in one hit.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Kerrie (QLD), reviewed about 1 month ago

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Competitive premiums and great customer service.

Car insurance good but Home and contents too expensive for pensions like us !
Full review

Car insurance good but Home and contents too expensive for pensions like us !

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Heather (QLD), reviewed about 1 month ago

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RACQ

RACQ car insurance review

Overall rating   9 / 10

Great value

Great value customer service, outstanding. Cheaper and better the youi.
Full review

Great value customer service, outstanding. Cheaper and better the youi.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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James (QLD), reviewed about 1 month ago

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RACQ

RACQ car insurance review

Overall rating   8 / 10

I have no experience.

They are well known. They have been helpful on the telephone. Not everyone is computer literate and they understood that.
Full review

They are well known. They have been helpful on the telephone. Not everyone is computer literate and they understood that.

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Ina (QLD), reviewed about 1 month ago

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