RACV car insurance reviews

RACV
RACV's overall rating for car insurance

(as rated by the Mozo community)

7.6

based on 127 reviews in the
past 12 months

 

Value for money

Policy coverage

Customer service

Claims handling

Trust

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Recent RACV car insurance reviews

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good prices

Price is good.
Full review

Price is good.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   5 / 10

    Claims handling   1 / 10

    Trust   7 / 10

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Anthony (VIC), reviewed 5 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Happy loyal customer

Happy with multiple car insurance and loyalty recognition.
Full review

Happy with multiple car insurance and loyalty recognition.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Kathleen (VIC), reviewed 5 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Reckon they are one of the best out there

When I did claim they fixed my car as it was and they gave me life time warranty on repairs. Only downside it took nearly 2 months .
Full review

When I did claim they fixed my car as it was and they gave me life time warranty on repairs. Only downside it took nearly 2 months .

    Value for money   6 / 10

    Policy coverage   5 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   7 / 10

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Gteg (VIC), reviewed 5 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good service

Always ready to help and answer questions. Fast & efficient service.
Full review

Always ready to help and answer questions. Fast & efficient service.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   6 / 10

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Tracy (VIC), reviewed 14 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great customer service

Because they are always understanding and have your best interests at heart.
Full review

Because they are always understanding and have your best interests at heart.

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Natalie (VIC), reviewed 16 days ago

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RACV

RACV car insurance review

Overall rating   7 / 10

Useless

Overall good but some of their repairs that here done to one of my cars was not done to a high standard of repair. Could still see scratch marks in the under coat and after taking the car back six times.
Full review

Overall good but some of their repairs that here done to one of my cars was not done to a high standard of repair. Could still see scratch marks in the under coat and after taking the car back six times.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   7 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Matthew (VIC), reviewed 16 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums and great customer service.

Great Insurance.
Full review

Great Insurance.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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George (VIC), reviewed 16 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Competitive premiums and good customer service

I like this insurance because they have a good track record and are cheaper when you have more than one policy with them.
Full review

I like this insurance because they have a good track record and are cheaper when you have more than one policy with them.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Ben (VIC), reviewed 16 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good customer service

Good service.
Full review

Good service.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Janis (VIC), reviewed 16 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great customer service

Past dealings.
Full review

Past dealings.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Robert (VIC), reviewed 19 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Good company

Always meet my needs.
Full review

Always meet my needs.

    Value for money   5 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Jocelyn (VIC), reviewed 19 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Competitve rates and friendly and efficient custom

The people I have spoken to from RACV have all been very friendly and knowledgeable about their products. They were efficient at processing my claims and queries.
Full review

The people I have spoken to from RACV have all been very friendly and knowledgeable about their products. They were efficient at processing my claims and queries.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Helen (VIC), reviewed 19 days ago

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RACV

RACV car insurance review

Overall rating   0 / 10

Claims

Found myself a screaming wreck after dealing with a simple claim for repairs to a work vehicle. Took about 6 weeks to just get the vehicle damages assessed let alone repaired and after being so patient. Having Gold membership some 40 YEARS with...
Full review

Found myself a screaming wreck after dealing with a simple claim for repairs to a work vehicle. Took about 6 weeks to just get the vehicle damages assessed let alone repaired and after being so patient. Having Gold membership some 40 YEARS with RACV did not even count for better treatment. Just trying to get the vehicle assessed for repair with one of their preferred Partners was a nightmare and it was not the preferred partner's fault but RACV claims. Deciding to choose my own repairer after losing faith with my insurer, I was left feeling intimidated. Then the call comes about GST if I used their Preferred Partner I would not have to deal with the GST but since they are paying my preferred repairer on my behalf I will have to pay the GST and claim it back at the end of the year, this felt like a slap in the face for not using their Preferred Partner. Then to be told I knew this when clearly I did not, time to change insurers heaven forbid if the damages were more serious.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   5 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Pam (VIC), reviewed 22 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Highly recommend RACV

Joined racv recently and they have been great, happy to explain my policy and break it down for me when previous car insurance provider didn't want to know me .
Full review

Joined racv recently and they have been great, happy to explain my policy and break it down for me when previous car insurance provider didn't want to know me .

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Mikalea (VIC), reviewed 22 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   4 / 10

Insurance keeps going up

Insurance keeps going up each year and the value of car goes down each year!!!
Full review

Insurance keeps going up each year and the value of car goes down each year!!!

    Value for money   1 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Claims handling   6 / 10

    Trust   4 / 10

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Vicki (VIC), reviewed 26 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good

I would recommend them to some people. Depending what they are insuring and all that. Also I was upset because it took them a while to get on to my claim after a p plater hit my car from behind but great when it got finalised.
Full review

I would recommend them to some people. Depending what they are insuring and all that. Also I was upset because it took them a while to get on to my claim after a p plater hit my car from behind but great when it got finalised.

    Value for money   5 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   6 / 10

    Trust   7 / 10

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Simon (VIC), reviewed 26 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   2 / 10

Can't trust work that's done,missed lots of detail

After my brand new (3 month old) car being damaged to the value of $6000+ it was never fixed properly and I am still trying to get them to tint my windows as they forgot about one.
Full review

After my brand new (3 month old) car being damaged to the value of $6000+ it was never fixed properly and I am still trying to get them to tint my windows as they forgot about one.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   4 / 10

    Claims handling   1 / 10

    Trust   0 / 10

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Stephen (VIC), reviewed 29 days ago

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RACV

RACV car insurance review

Overall rating   8 / 10

Competitive premiums and great customer service

Very helpful.
Full review

Very helpful.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Hassan (VIC), reviewed 29 days ago

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RACV

RACV car insurance review

Overall rating   8 / 10

Competitive premiums and great customer service

Very helpful.
Full review

Very helpful.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Hassan (VIC), reviewed 29 days ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very good

Excellent customer service.
Full review

Excellent customer service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Kelvin (VIC), reviewed about 1 month ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Roadside care

Not bad, should include road side care.
Full review

Not bad, should include road side care.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Gil (VIC), reviewed about 1 month ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great service

Great service, trustworthy and experienced.
Full review

Great service, trustworthy and experienced.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Trent (VIC), reviewed about 1 month ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Competitive premiums.

Their rates with multi police discount makes them very competitive.
Full review

Their rates with multi police discount makes them very competitive.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Julieanne (VIC), reviewed about 1 month ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums and great customer service.

I have been a customer for 20 years and whenever I have needed RACV assistance they have been excellent!
Full review

I have been a customer for 20 years and whenever I have needed RACV assistance they have been excellent!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Joan (VIC), reviewed about 1 month ago

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RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Customer service is great

Everything is explained correctly and the price is right.
Full review

Everything is explained correctly and the price is right.

    Value for money   8 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Gerard (VIC), reviewed about 1 month ago

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