I have never had a problem with St George, but when l mentioned if l would be charged an early termination fee, they said yes. I am half way through my 5 year car loan. They only let me of 1 payment because l was ahead 1 month. My car recently burst into flames because of a manufacturing fault. I did nothing wrong. I was driving my car and smoke was filling the cabin so l turned off the engine and got out. Five minutes later my car burst into flames. It was very frightening for me. I could have burnt alive. When l get my payout from my insurance company, they will pay out my loan. I shouldn’t have to pay for any fees. My car fire is a very rare occurrence. Does anyone know how l can avoid paying for the early termination fees? My car dealer originally told me to always keep a few dollars on my loan until it finishes to avoid any fees. Has anyone does this? Does it work?
I’ve never had a lender that gave you no communication after the loan. No correspondence by mail , email , msg anything , it’s like they want you to default . Then after 1 month short of a 5 year loan I request a payout and they say they will send it but 3 times I’ve rang and no result yet .
After reading the other reviews I feel I am in the same place. The interest is horrendous and set up by the car dealer James Frizelle. I know it is buyer beware but the terms are not explained properly and there is no mention of a payout to exit early. The interest is horrendous. To exit now with about one year to go there is a loan break fee of over $1500. What is that seriously for? No statements - I guess this is so you don't see how much interest you are paying. A client portal that does not work. I am not even sure these guys are part of St George or Westpac for that matter. So completely unprofessional. Feels more like a loan shark - STAY AWARE FROM THIS COMPANY AT ALL COSTS.
A few years ago I took out a car loan with St George. A few years in I lost my job and found it difficult to make repayments. Rather than contacting and threatening me, St George took the time to understand me and presented me with some options. The customer service was exceptional and they really took their time to understand my situation. I was treated respectfully and with dignity at all times and they worked hard to resolve the situation with me. I can't recommend St George more highly. If you're looking for an ethical bank that cares about their customers, then I highly recommend St George.
This is the worst ever loan that I ever got. No communication through email, phone, waiting for a long time to be served (30 mins, 40 mins or more). No notification, no tracking record. Bad manner phone talk (so rude I should say). After I had finished making the repayment, they did not clear or update my loan record. I need to chase because my home loan bank is chasing after me. What a nightmare. Don't loan the money from this Car Loan service. So bad, so rude, so hopeless and frustrations.
They were the best bank to deal with during COVID and very helpful.
Early exit fees are a disgrace and a ripoff. This bank only seems to be worried about recouping interest fees off me. In this trying time to pay off a car loan I am being slammed with early termination fees, account fees and administration fees. They will not remove any of the fees away because of interest they are losing and they have a COVID-19 deferred payment system in place, where you defer payments for 6 months but with added interest.
Penalised for paying out early fees are a joke. No support through Covid times at all. Will never use them again or recommend them to anyone else. Staff were always lovely but as a business pfft never again.. Why should you be Penalised for paying out early especially in the tough times we are currently in. You do this to make life easier and they continue to make it harder.. You should be given a discount for paying out early, not Penalised.
Can't even get help from them for my car loan when I'm laid up with an injury and cant work.
St George has been a reliable, easy to deal with bank. I would definitely go through them with my next car purchase.
I would advice anyone considering St George car finance to shop around beforehand. There's far kinder out there. As other reviewers have pointed out, they have big exit fees should you try to pay the vehicle off early. So be prepared. Most of it will be in the contract, read it carefully. You will be charged an early exit fee of around $100, a termination fee of around $165, and a "break fee." The "break fee" is the amount of money they estimate they would lose should you pay out early. This is estimated at around $15 for the remainder of every month that it didn't take you to pay the car off. For example, the car loan was for 100 months, at the 60th month the car is to be paid off leaving 40 months left on the contract. That adds 40 months x $15 ($600) plus the other fees (total $865) on top of the total amount you still owe on the vehicle. I personally will never take finance with them again. They are used quite a lot in car sales, and the sales person will try to convince you the loan is a good competitive deal and easy to get. Don't say you weren't warned.
Upon trying to follow up on my car loan repayments I was transferred to 4 different people in 45 minutes to get to the final person and get transferred back. Overall wait time was an hour. Which wouldn't be a problem if I had actually received any assistance from either of the 4 people on the other end of the phone!
Sent false invoice then charged a late fee for not paying it.
It would be more beneficial if there was a reward program.
Very competitive rate, offered due to new care being purchased and being an existing customer. Very fast processing and easy to deal with.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 6.57% would cost $35,528.12 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 7.29% would cost $36,387.95 including fees.
Repayment terms from 3 years to 7 years. Representative example: a 5 year $30,000 loan at 6.24% would cost $35,880.27 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 6.57% would cost $35,528.12 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 8.49% would cost $37,420.08 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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