like many thought we'd lost our prepaid holiday during COVID, chasing online travel firm on phone /emails without success, put on a visit to local Suncorp branch, this came up in general talk, Knowing it was paid for on Visa, we were able to supply details for a - no service provided form, and ended up getting our money back. Thank You Suncorp.
There are no extra benefits or rewards with the card. Very hard to increase limit. Branches are pretty much non existent. Monthly fees apply. Other cards have rewards associated, customer service is excellent with the other bigger providers. I only have this card as I was once an employee:
The credit card works well, I convert my points to Velocity which is great for me. We have claimed on the international travel insurance which was effortless and paid out fast. We also had the card hacked. As soon as I found out and called Suncorp, they cancelled the card and sent a new one which arrived 3 days later. Fast, effective and lovely to deal with. Its a platinum card so it costs money to have but considering the insurance it covers, this makes up for it. It also has a high interest rate which if you pay the card off once a month, isn't an issue.
They duplicate my profiles and it takes 1 month to merge the profiles, i cannot see my CC transactions and points balance online. very slow and frustrating
They just dont listen, the service is often tardy, taking many more days to answer enquiries than their advertised standard . They cancelled a credit card saying the product would no longer be available, and then declined a request for a replacement account despite the fact that I had been an exemplary customer for 34 years. It caused great inconvenience. I am elderly, have limited mobility and am very deaf, but when I tell them I am deaf they reply, mindlessly, well call us on such and such a number. They discriminate on the basis of age.
Each time I go to the branch, the teller puts me on a phone to resolve my question. Today it was to the Credit card people. I waited in a queue on the phone and was spoken to by a very abrupt woman. She started yelling at me that I wasn't following her directions, and what I could see on my screen was not what was on her screen. She got ruder and ruder until I said that I was doing my best and she was being quite rude and impatient. She said Madam, you are not following my instructions, even though I was. I was so upset that I burst into tears and felt bewildered and told her that the phone call had not been successful or nice and I was going to end it. I told the teller that I had nothing resolved and got a very rude woman on the phone and I left crying. Nobody rang me or tried to help thereafter. No personal help available at Suncorp. So disappointing after my loyalty.
They store my money and allow me access to it. What more can one expect from any bank with interest rates at rock bottom.
They honoured the commitment to crediting my account with bonus points if I spend the amount agreed upon.
Average service convenience and service. No better/worse than any other!
Always easy and professional to deal with. Send messages if any large purchases to ensure it is genuine.
**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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