Been with ova ten years won't give me a loan overdraft credit card they don't care about customers only ones with big biccis
My bank is very professional. The staff are pleasant and very helpful. I had no problem getting a personal loan from them when I was refused by ANZ who I had been a customer of for the last 34 years.
Westpac are fairly good and prompt with the approval and contact in regards to any of their provided services.
I like Westpac because they are a safe and reliable bank with a good reputation who reward customer loyalty. The only con would be they have high interest rates compared to smaller more independent banks. They have convenient branch locations throughout Australia.
Wonderful service. The knowledge on loan products were great
Once again Westpac failed me. I rang to fix my loan as it was maturing from a fixed interest period. I agreed to pay $180 to fix at present rate as the loan was to expire in a few weeks. I went to the bank and handed in my paper copy of agreement. To my surprise, but not really surprised as it is Westpac, I received a letter indicating my new rate, not the one I had selected to pay for. I checked my Account they hadn't taken out the $180, so what happened with my paperwork and commitment from the bank to the agreed rate over the phone? Every time I have interaction with Westpac I am disappointed. I would never recommend Westpac to my family or friends. Disgusting behavior. From my view they are more interested I their profit than their customers . Shame on you Westpac Very disappointed again.
I have been a customer of Westpac bank since 1985. I have about a year to go on a $25k personal loan never missed a payment. There was no problem 6 years ago that I was on a pension, now I can't get a loan from them. Also they conditionally approved a car loan I found a car sent them the paperwork only for them to tell me I didn't qualify for the loan. It made a fool out of me when I had to tell car yard what Westpac did. You don't get anywhere being a home owner and loyal
Absolute worst service I have ever come across with a bank. Total incompetence of the most worrying kind for any customer with this bank. Communication rating -10 with -10 being the worst score.
Great online banking and simple to use.
They are only interested in profit, not service. The wait to get money from teller is too long. Not enough machines. Won't lower credit card rate and won't lend to casual workers.
I have been a Westpac customer for almost 5 years and i thought it might be a good idea to apply for Personal loan from the bank that has all my information. Unfortunately, I was wrong. The customer service is terrible. I have been waiting to hear from them for almost 2 months and every time I need to call ask for an update they put me on hold for almost half hour It is a very frustrating process and if I could undo everything right now I wouldn't hesitate.
They helped me consolidate my debt into a personal loan so I didn't have to pay a high interest rate on my credit card as they assessed my account and saw I was trying to pay it off but then the interest would hit and it was not going anywhere. So I am very grateful they helped me.
Repayment terms from 2 years to 7 years. Representative example: a 5 year $30,000 loan at 6.75% would cost $35,430.23 including fees.
Repayment terms from 3 years to 7 years. Representative example: a 5 year $30,000 loan at 5.76% would cost $35,173.52 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 6.57% would cost $35,528.12 including fees.
Repayment terms from 2 years to 4 years. Representative example: a 3 year $10,000 loan at 14.95% would cost $14,324.71 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 6.57% would cost $35,528.12 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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