Youi car insurance reviews

Youi

How is Youi car insurance rated by the Mozo community?

83%

Overall Mozo Community rating: 8.3 out of 10

Youi car insurance

Overall rating: 8.3 (314 reviews)*

Last reviewed: 14 October 2014


  1. Overall customer rating
  1. Value for money
  1. Policy coverage
  1. Customer service
  1. Claims handling
  1. Trust

* based on reviews in the past 12 months

Reviews: 601

Thumbs up: 575 | Thumbs down: 26

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Recent Youi car insurance reviews

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  • Terrible on all levels

    1. Overall customer rating
    2. (Reviewed 22 days ago)

    Had a car accident 10 weeks ago. Still waiting to find out when my car will be fixed. They are not helping with hire car as my $3000 limit has expired and I have 5 kids to transport around. The accident was not my fault and out of the 3 cars in ...  Full review 

    Had a car accident 10 weeks ago. Still waiting to find out when my car will be fixed. They are not helping with hire car as my $3000 limit has expired and I have 5 kids to transport around. The accident was not my fault and out of the 3 cars in the accident, including the cars that caused the accident I am the ONLY one without a vehicle and seems it is still 1 month away. I get no return calls, I get no follow ups. I have spent hours upon hours on this and it's awful. Highly dissatisfied on all levels.


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    Youi car insurance reviewed by Ainsley from Victoria

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  • Great customer service

    1. Overall customer rating
    2. (Reviewed 30 days ago)

    Extremely professional and polite customer service, claims dealt with in a timely manner.  Full review 

    Extremely professional and polite customer service, claims dealt with in a timely manner.


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    Youi car insurance reviewed by Jenny from Victoria

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  • Great customer service and good value

    1. Overall customer rating
    2. (Reviewed 30 days ago)

    Youi are value for money with good policy coverage and great customer service.  Full review 

    Youi are value for money with good policy coverage and great customer service.


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    Youi car insurance reviewed by Andrew thomas

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  • The story says it all

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    I am now retired and have 2 cars, one is a show car and the other is our every day car. We were with Suncorp for a very long time and they came to the party when my show car was damaged by hail, but I still needed to lower my overheads. After seve...  Full review 

    I am now retired and have 2 cars, one is a show car and the other is our every day car. We were with Suncorp for a very long time and they came to the party when my show car was damaged by hail, but I still needed to lower my overheads. After several phone calls I was getting nowhere and spoke to other companies, but the result was the same as Suncorp. I let it go for a couple of months but the bills still come in , even when you retire. I tried Youi and the rest is history, I insured both cars, my camper trailer, and our house and am saving $169 per month.


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    Youi car insurance reviewed by Terry from Queensland

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  • Warm, welcoming customer service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Youi you saved me and my family so much drama! Youi help us not only save money, but are an insurer who we can trust and talk to and know exactly what is going on. Youi explained everything to us and your customer service was especially welcoming....  Full review 

    Youi you saved me and my family so much drama! Youi help us not only save money, but are an insurer who we can trust and talk to and know exactly what is going on. Youi explained everything to us and your customer service was especially welcoming. So thank you Youi from my family and I.


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    Youi car insurance reviewed by Georgia from Victoria

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  • Low premiums and value for money

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Youi is good for a lot of people but the excess is quite high, particularly for extras such as broken windows if you don't take out the window coverage. They did save us quite a bit of money by moving all of our insurances.  Full review 

    Youi is good for a lot of people but the excess is quite high, particularly for extras such as broken windows if you don't take out the window coverage. They did save us quite a bit of money by moving all of our insurances.


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    Youi car insurance reviewed by Andrew from Tasmania

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  • Superior customer service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Fabulous customer service and always a pleasure to deal with. They are informative, fast and efficient.  Full review 

    Fabulous customer service and always a pleasure to deal with. They are informative, fast and efficient.


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    Youi car insurance reviewed by Jodie from New South Wales

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  • Great customer service and competitive rates

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I have been using Youi since they first opened. I find them very competitive and supportive with both my car insurance and house insurance. When I call, I am greeted with a helpful and supportive team member who goes out of their way to assist my ...  Full review 

    I have been using Youi since they first opened. I find them very competitive and supportive with both my car insurance and house insurance. When I call, I am greeted with a helpful and supportive team member who goes out of their way to assist my concerns. Fantastic and competitive rates, and friendly customer service are the key to a good insurance company.


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    Youi car insurance reviewed by Julie from Victoria

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  • A very competitive premium policy

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I have Youi. Very easy to deal with, and the advisers are most helpful. I have made a car damage claim and it was completed without any hassles and to my satisfaction. I would certainly recommend Youi because of their good service and prompt atten...  Full review 

    I have Youi. Very easy to deal with, and the advisers are most helpful. I have made a car damage claim and it was completed without any hassles and to my satisfaction. I would certainly recommend Youi because of their good service and prompt attention to any inquiries.


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    Youi car insurance reviewed by Raymond from Queensland

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  • Outstanding service and affordability

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Youi's outstanding customer service and claims process was easy and simple without any hassle. They even assigned me to my personal customer service representative during the claim process. The best thing about Youi is the personal and individual ...  Full review 

    Youi's outstanding customer service and claims process was easy and simple without any hassle. They even assigned me to my personal customer service representative during the claim process. The best thing about Youi is the personal and individual service you receive as well as the care and support during the claims process.


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    Youi car insurance reviewed by Natalie from Victoria

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  • Best value for money, outstanding customer service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I decided to insure my new car with Youi because they offered the best value for money for comprehensive insurance including all the minor details one could easily forget that they need in case of an emergency, such as cover for accommodation if v...  Full review 

    I decided to insure my new car with Youi because they offered the best value for money for comprehensive insurance including all the minor details one could easily forget that they need in case of an emergency, such as cover for accommodation if vehicle were to break down. Their customer service is superb and efficient and all questions were answered well.


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    Youi car insurance reviewed by Renee from New South Wales

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  • Great customer service and friendly staff

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I recently had a minor car accident. Totally my fault but hardly any damage. No damage to my car. I was not going to put it through insurance but when I received the quote from the other party, I was shocked. They had added things to the quote th...  Full review 

    I recently had a minor car accident. Totally my fault but hardly any damage. No damage to my car. I was not going to put it through insurance but when I received the quote from the other party, I was shocked. They had added things to the quote that I was not responsible for. I rang Youi and explained the situation. They are now handling this for me even though in their opinion the damage will not be greater than my excess. They are being very supportive and understand that I am happy to pay for the damage I caused (only a dent in the bumper). Their customer service has been excellent.


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    Youi car insurance reviewed by Jill from Victoria

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  • Excellent customer service all round

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Pros: friendly, courteous, and quotes are always very competitive. Cons: can't think of any off hand.  Full review 

    Pros: friendly, courteous, and quotes are always very competitive. Cons: can't think of any off hand.


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    Youi car insurance reviewed by Ewen from Victoria

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  • Fantastic customer service & competitive premiums

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    We like our insurer as they are very competitive and the customer service they provide is outstanding. The pros are their insurance covers every detail you will need in all your insurance covers, they offer discounts for more than one policy. On...  Full review 

    We like our insurer as they are very competitive and the customer service they provide is outstanding. The pros are their insurance covers every detail you will need in all your insurance covers, they offer discounts for more than one policy. Only con is we haven't had a claim and have heard that they take some time to respond but we haven't (luckily) had to deal with this side.


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    Youi car insurance reviewed by Bec from New South Wales

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  • Competitive premiums and customer service

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Youi actually listen when quoting a price and take all things into account e.g. retired and don't drive everyday, whereas it makes no difference to the the bigger companies. They also say they give a discount for loyalty or numerous policies but t...  Full review 

    Youi actually listen when quoting a price and take all things into account e.g. retired and don't drive everyday, whereas it makes no difference to the the bigger companies. They also say they give a discount for loyalty or numerous policies but the price does not reflect it.


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    Youi car insurance reviewed by Liane from New South Wales

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  • Great value for money

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    I love the fact that I can actually get through to Youi on the phone! Many other Insurance Companies keep you holding on for ages, but they are prompt and friendly. Their paperwork is simple to understand, and they are quite affordable.  Full review 

    I love the fact that I can actually get through to Youi on the phone! Many other Insurance Companies keep you holding on for ages, but they are prompt and friendly. Their paperwork is simple to understand, and they are quite affordable.


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    Youi car insurance reviewed by Lee from Queensland

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  • Friendly, great premiums, answered all queries

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    I looked over all the other insurers and Youi was the only one that took into account where I lived i.e out in the country, and how far I lived from town etc. The person I spoke to was very friendly, asking questions to make sure I had the best de...  Full review 

    I looked over all the other insurers and Youi was the only one that took into account where I lived i.e out in the country, and how far I lived from town etc. The person I spoke to was very friendly, asking questions to make sure I had the best deal possible. Also the replacement value, if needed, would be determined at the time in my area, not what is deemed in the city! This is awesome!


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    Youi car insurance reviewed by Helen from New South Wales

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  • Very happy

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Easy to deal with and helpful.  Full review 

    Easy to deal with and helpful.


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    Youi car insurance reviewed by Kym

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  • Youi should be "YOU PAY"

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Most cumbersome quote process supplied by the 5 insurance companies I tried. It suggests an on-line quote only to have someone call you and then waste 25 minutes of your time! Despite all their advertising, they came out the most expensive with a ...  Full review 

    Most cumbersome quote process supplied by the 5 insurance companies I tried. It suggests an on-line quote only to have someone call you and then waste 25 minutes of your time! Despite all their advertising, they came out the most expensive with a higher excess than all others!


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    Youi car insurance reviewed by Tim from Victoria

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  • Great customer service

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    I always feel uncomfortable having to deal with things over the phone, but every time I have had to call customer service they have always made it so easy for me.  Full review 

    I always feel uncomfortable having to deal with things over the phone, but every time I have had to call customer service they have always made it so easy for me.


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    Youi car insurance reviewed by Rachel from Queensland

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  • Great premiums and service

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Great, friendly customer service, quick, attention to detail but difficult claims take time!  Full review 

    Great, friendly customer service, quick, attention to detail but difficult claims take time!


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    Youi car insurance reviewed by Carmen from Queensland

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  • Friendly, helpful service, prompt claim settlement

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Youi reduced the premium when the original amount was queried. They were always helpful. When I had to make a claim, it was settled extremely quickly and the payout was generous.  Full review 

    Youi reduced the premium when the original amount was queried. They were always helpful. When I had to make a claim, it was settled extremely quickly and the payout was generous.


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    Youi car insurance reviewed by Susan from New South Wales

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  • They ask me, don't assume

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    I am happy using YOUI as they ask many questions to offer the best possible insurance. As a result, my insurance is a lot cheaper and suited to my needs. Have only be impressed when I speak to them over any matters.  Full review 

    I am happy using YOUI as they ask many questions to offer the best possible insurance. As a result, my insurance is a lot cheaper and suited to my needs. Have only be impressed when I speak to them over any matters.


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    Youi car insurance reviewed by Jenni from New South Wales

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  • Repaired my car hassle-free

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    My car was hit in a car park and no note or anything was left. I took it to a repairer, they sent out an assessor. I then paid the excess and my car was like new again. So no complaints.  Full review 

    My car was hit in a car park and no note or anything was left. I took it to a repairer, they sent out an assessor. I then paid the excess and my car was like new again. So no complaints.


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    Youi car insurance reviewed by John from Victoria

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  • Over priced

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Over priced, lack of knowledge and customer service.  Full review 

    Over priced, lack of knowledge and customer service.


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    Youi car insurance reviewed by Amanda from Victoria

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