Youi car insurance reviews

Youi
Youi's overall rating for car insurance

(as rated by the Mozo community)

7.8

based on 228 reviews in the
past 12 months

 

Value for money

Policy coverage

Customer service

Claims handling

Trust

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Recent Youi car insurance reviews

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good value for money with staff that care.

Youi are good value for money. Their customer service has always been excellent and they worked hard to give me the best price.
Full review

Youi are good value for money. Their customer service has always been excellent and they worked hard to give me the best price.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Natalie (QLD), reviewed 2 days ago

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Youi

Youi car insurance review

Overall rating   9 / 10

Competitive

Too many questions.
Full review

Too many questions.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   6 / 10

    Trust   8 / 10

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Joel (WA), reviewed 2 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Competitive Rates On Offer To Customers.

Easy communication and prompt responses from customer service, with Youi. Competitive rates.
Full review

Easy communication and prompt responses from customer service, with Youi. Competitive rates.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Rod (NSW), reviewed 2 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service. A +++++

They are extremely helpful, calm, respectful and straight to the point.
Full review

They are extremely helpful, calm, respectful and straight to the point.

    Value for money   6 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Mellissa (VIC), reviewed 2 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Amazing customer service

Youi is an amazing company with affordable prices and the best customer service there is.
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Youi is an amazing company with affordable prices and the best customer service there is.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Nic (QLD), reviewed 2 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

10 out 10 for everything they do

Like youi, they are in contact with you before and after and they are great listeners.
Full review

Like youi, they are in contact with you before and after and they are great listeners.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Marty (NSW), reviewed 2 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great customer service

Awesome customer service. They don't charge a lot. They truly do get you :)
Full review

Awesome customer service. They don't charge a lot. They truly do get you :)

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Amina (VIC), reviewed 11 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Best customer service

Best customer service.
Full review

Best customer service.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Annette (NSW), reviewed 11 days ago

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Youi

Youi car insurance review

Overall rating   9 / 10

Easy

They have been quick and easy to deal with and offered a good price.
Full review

They have been quick and easy to deal with and offered a good price.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Janine (ACT), reviewed 11 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Competitive premiums and good customer service

Competitive premiums and great customer service.
Full review

Competitive premiums and great customer service.

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Boyd (QLD), reviewed 13 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums and wonderful customer servic

I found Youi insurance very competitive in price and wonderful customer service.
Full review

I found Youi insurance very competitive in price and wonderful customer service.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Dale (QLD), reviewed 13 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Staff were helpful saved us money

Insuring with Youi saved us money, we have not had to make a claim but have heard that they are fairly quick in processing claims.
Full review

Insuring with Youi saved us money, we have not had to make a claim but have heard that they are fairly quick in processing claims.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   -1 / 10

    Trust   6 / 10

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Sandra (TAS), reviewed 13 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Friendly staff. Competitive rates

Friendly staff, competitive rates. I haven't had a claim yet.
Full review

Friendly staff, competitive rates. I haven't had a claim yet.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Alan (QLD), reviewed 13 days ago

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Youi

Youi car insurance review

Overall rating   7 / 10

Not too bad but no rewards for a good driver

Expensive.
Full review

Expensive.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   6 / 10

    Claims handling   5 / 10

    Trust   6 / 10

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Wayne (QLD), reviewed 13 days ago

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Youi

Youi car insurance review

Overall rating   7 / 10

Competitive premium. Has road side assistance.

Able to negotiate for a better deal.
Full review

Able to negotiate for a better deal.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   6 / 10

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Kathy (VIC), reviewed 16 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great premiums

This one seems likely the best from all insurers I've had and friends of mine think so too.
Full review

This one seems likely the best from all insurers I've had and friends of mine think so too.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   6 / 10

    Trust   8 / 10

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Kris (NSW), reviewed 16 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Best premium, great customer options and service

Customer service they keep working with you until the best deal is struck between you and youi.
Full review

Customer service they keep working with you until the best deal is struck between you and youi.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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John (QLD), reviewed 16 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competitive, good product and excellent coverage.

Always received excellent service at a good price, and have good peace-of-mind about my insurance needs. Only thing to be aware of is they may not be the cheapest, but it's a value for money thing.
Full review

Always received excellent service at a good price, and have good peace-of-mind about my insurance needs. Only thing to be aware of is they may not be the cheapest, but it's a value for money thing.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Clint (QLD), reviewed 16 days ago

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Youi

Youi car insurance review

Overall rating   0 / 10

Scam

Went online to get a quote but instead I had someone calling me! I got a quote and asked for the PDS to be sent to my email before I make my decision. I was asked for my payment details and was ASSURED money was not to be deducted. I was told that...
Full review

Went online to get a quote but instead I had someone calling me! I got a quote and asked for the PDS to be sent to my email before I make my decision. I was asked for my payment details and was ASSURED money was not to be deducted. I was told that when I wanted to go ahead with the policy all the info would be ready to be processed. Worse mistake! Instead of the PDS quote, I received a tax invoice! Called to resolve the issue and was told I needed to cancel my policy even though I did not sign up for it!!! After speaking to several consultants still (pushing the policy) I begged them not to deduct money from my credit card as I never said 'yes' to this policy. Came to policy start date and sure enough they did try to STEAL my money and by email they said they will try again! If this is happening to you right now, speak to your bank immediately like I did. I also did my own recordings which I did notified them. I have written my cancellations by email but they avoid written communication. To cancel my policy (again did not sign up for) I had to speak to a consultant. This is NOT a TRUSTWORTHY company! AVOID at all cost!

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Ava (QLD), reviewed 16 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Outstanding company

Great service, great people .
Full review

Great service, great people .

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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John (NSW), reviewed 16 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   3 / 10

Rude customer service and poor quality product

After being involved in a serious car accident the insurance company took 9 weeks to approve my claim and only did so AFTER telling one of the 3rd parties that they were declining the claim and the 3rd party then threatened to take legal action...
Full review

After being involved in a serious car accident the insurance company took 9 weeks to approve my claim and only did so AFTER telling one of the 3rd parties that they were declining the claim and the 3rd party then threatened to take legal action against me. Having an accident was stressful enough without added stress from your insurer. Needless to say I changed companies after the claim had been paid out.

    Value for money   3 / 10

    Policy coverage   3 / 10

    Customer service   3 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Marissa (SA), reviewed 19 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great website

No complaints, would recommend.
Full review

No complaints, would recommend.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Alan (WA), reviewed 19 days ago

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Youi

Youi car insurance review

Overall rating   6 / 10

Great service when I phoned

They answered all the right questions.
Full review

They answered all the right questions.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Peter (QLD), reviewed 19 days ago

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Youi

Youi Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Value for money

They ask a lot of questions to find out your situation.
Full review

They ask a lot of questions to find out your situation.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Sally (QLD), reviewed 23 days ago

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Youi

Youi car insurance review

Overall rating   5 / 10

Customer service OK but slow reaction

Very slow process for paying out application.
Full review

Very slow process for paying out application.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   2 / 10

    Trust   4 / 10

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Byrne (QLD), reviewed 23 days ago

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