Youi car insurance reviews

Youi

How is Youi car insurance rated by the Mozo community?

78%

Overall Mozo Community rating: 7.8 out of 10

Youi car insurance

Overall rating: 7.8 (225 reviews)*

Last reviewed: 22 March 2015


  1. Overall customer rating
  1. Value for money
  1. Policy coverage
  1. Customer service
  1. Claims handling
  1. Trust

* based on reviews in the past 12 months

Reviews: 642

Thumbs up: 609 | Thumbs down: 33

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Recent Youi car insurance reviews

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  • Good prices, however extras cost big $$$

    1. Overall customer rating
    2. (Reviewed 6 days ago)

    Youi is good on price, however the excesses on unlisted drivers or extra drivers under 25 is way high. So they are good for over 25 drivers who don't drive much, but extras cost.  Full review 

    Youi is good on price, however the excesses on unlisted drivers or extra drivers under 25 is way high. So they are good for over 25 drivers who don't drive much, but extras cost.


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    Youi car insurance reviewed by Jo from Queensland

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  • Very good

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    Have had one claim, not my fault. Youi were fantastic, a fabulous job done on my car, no complaints, very friendly phone staff.  Full review 

    Have had one claim, not my fault. Youi were fantastic, a fabulous job done on my car, no complaints, very friendly phone staff.


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    Youi car insurance reviewed by Maria from Queensland

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  • Insurance

    1. Overall customer rating
    2. (Reviewed 18 days ago)

    Fantastic to deal with. Didn't treat one like a number.  Full review 

    Fantastic to deal with. Didn't treat one like a number.


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    Youi car insurance reviewed by Jill from Queensland

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  • Good but haven't claimed yet

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Customer service is amazing although I was only signing up. Haven't needed to claim, hope they're good. They took money out of my account when my yearly insurance expired, ready for the next year without notifying me, which is annoying bc I needed...  Full review 

    Customer service is amazing although I was only signing up. Haven't needed to claim, hope they're good. They took money out of my account when my yearly insurance expired, ready for the next year without notifying me, which is annoying bc I needed the money in my account for something else.


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    Youi car insurance reviewed by Emma

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  • Pathetic

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    My husband was with youi, he had made 2 claims because 2 people hit him on separate occasions. My husband has had the worst luck, so when a 3rd person reversed into his car he went to make a 3rd claim and when he called them up they said he wa...  Full review 

    My husband was with youi, he had made 2 claims because 2 people hit him on separate occasions. My husband has had the worst luck, so when a 3rd person reversed into his car he went to make a 3rd claim and when he called them up they said he was not insured anymore? We got no letter in the mail? Apparently they only EMAIL because they want to save paper. My husband just recently changed jobs so his email address had changed. I'm sorry, but if your insurance company needs to notify you that you're not insured and wants to save paper, a phone call/Message is more proper then an email! Although something as necessary as car insurance a letter in the mail should service! Pfft... Pathetic!


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    Youi car insurance reviewed by Alisha from Victoria

    2 people found this review helpful – do you? Yes flag

  • Great company overall

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I have been with Youi for a number of years and their customer service has been impeccable. Their service was like a well tuned production line, very impressive. I cannot fault them in any way. From the moment I made a claim they arranged inspecti...  Full review 

    I have been with Youi for a number of years and their customer service has been impeccable. Their service was like a well tuned production line, very impressive. I cannot fault them in any way. From the moment I made a claim they arranged inspection at the closest depot to my place. They were caring enough to arrange an early booking for the repairs and kept me informed at all times until I was able to pick up my car. I was pleasantly surprised as my car had been cleaned out in the interior,and the windows and doors cleaned as well.


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    Youi car insurance reviewed by Sharon from Queensland

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  • So good so far

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    I have recently just started using Youii and compared to other insurers they cannot be faulted, yet!  Full review 

    I have recently just started using Youii and compared to other insurers they cannot be faulted, yet!


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    Youi car insurance reviewed by Sarah

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  • So easy to get better value

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Super friendly staff. Easy to understand policy. Easy process.  Full review 

    Super friendly staff. Easy to understand policy. Easy process.


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    Youi car insurance reviewed by Nicole

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  • Excellent service and great price

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Customer service was excellent, very easy.  Full review 

    Customer service was excellent, very easy.


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    Youi car insurance reviewed by Mark

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  • Great customer service and better premiums

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Whilst completing a similar survey some time ago I believed I had found another insurer that was cheaper so I proceeded to change to a new insurer. When I called Youi to cancel my existing policy they promptly beat the insurer I was going to go wi...  Full review 

    Whilst completing a similar survey some time ago I believed I had found another insurer that was cheaper so I proceeded to change to a new insurer. When I called Youi to cancel my existing policy they promptly beat the insurer I was going to go with by several hundreds of dollars so consequently I stayed with Youi.


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    Youi car insurance reviewed by Helen from Queensland

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  • Great customer service

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Whilst my claims have always been great, I have never been at fault - so it hasn't been Youi who have had to pay up. Having said that - I've always had a good experience with them.  Full review 

    Whilst my claims have always been great, I have never been at fault - so it hasn't been Youi who have had to pay up. Having said that - I've always had a good experience with them.


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    Youi car insurance reviewed by Wendy

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  • Terrible on all levels

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Had a car accident 10 weeks ago. Still waiting to find out when my car will be fixed. They are not helping with hire car as my $3000 limit has expired and I have 5 kids to transport around. The accident was not my fault and out of the 3 cars in ...  Full review 

    Had a car accident 10 weeks ago. Still waiting to find out when my car will be fixed. They are not helping with hire car as my $3000 limit has expired and I have 5 kids to transport around. The accident was not my fault and out of the 3 cars in the accident, including the cars that caused the accident I am the ONLY one without a vehicle and seems it is still 1 month away. I get no return calls, I get no follow ups. I have spent hours upon hours on this and it's awful. Highly dissatisfied on all levels.


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    Youi car insurance reviewed by Ainsley from Victoria

    3 people found this review helpful – do you? Yes flag

  • Great customer service

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Extremely professional and polite customer service, claims dealt with in a timely manner.  Full review 

    Extremely professional and polite customer service, claims dealt with in a timely manner.


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    Youi car insurance reviewed by Jenny from Victoria

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  • Great customer service and good value

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Youi are value for money with good policy coverage and great customer service.  Full review 

    Youi are value for money with good policy coverage and great customer service.


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    Youi car insurance reviewed by Andrew thomas

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  • The story says it all

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    I am now retired and have 2 cars, one is a show car and the other is our every day car. We were with Suncorp for a very long time and they came to the party when my show car was damaged by hail, but I still needed to lower my overheads. After seve...  Full review 

    I am now retired and have 2 cars, one is a show car and the other is our every day car. We were with Suncorp for a very long time and they came to the party when my show car was damaged by hail, but I still needed to lower my overheads. After several phone calls I was getting nowhere and spoke to other companies, but the result was the same as Suncorp. I let it go for a couple of months but the bills still come in , even when you retire. I tried Youi and the rest is history, I insured both cars, my camper trailer, and our house and am saving $169 per month.


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    Youi car insurance reviewed by Terry from Queensland

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  • Warm, welcoming customer service

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Youi you saved me and my family so much drama! Youi help us not only save money, but are an insurer who we can trust and talk to and know exactly what is going on. Youi explained everything to us and your customer service was especially welcoming....  Full review 

    Youi you saved me and my family so much drama! Youi help us not only save money, but are an insurer who we can trust and talk to and know exactly what is going on. Youi explained everything to us and your customer service was especially welcoming. So thank you Youi from my family and I.


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    Youi car insurance reviewed by Georgia from Victoria

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  • Low premiums and value for money

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Youi is good for a lot of people but the excess is quite high, particularly for extras such as broken windows if you don't take out the window coverage. They did save us quite a bit of money by moving all of our insurances.  Full review 

    Youi is good for a lot of people but the excess is quite high, particularly for extras such as broken windows if you don't take out the window coverage. They did save us quite a bit of money by moving all of our insurances.


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    Youi car insurance reviewed by Andrew from Tasmania

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  • Superior customer service

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Fabulous customer service and always a pleasure to deal with. They are informative, fast and efficient.  Full review 

    Fabulous customer service and always a pleasure to deal with. They are informative, fast and efficient.


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    Youi car insurance reviewed by Jodie from New South Wales

    2 people found this review helpful – do you? Yes flag

  • Great customer service and competitive rates

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    I have been using Youi since they first opened. I find them very competitive and supportive with both my car insurance and house insurance. When I call, I am greeted with a helpful and supportive team member who goes out of their way to assist my ...  Full review 

    I have been using Youi since they first opened. I find them very competitive and supportive with both my car insurance and house insurance. When I call, I am greeted with a helpful and supportive team member who goes out of their way to assist my concerns. Fantastic and competitive rates, and friendly customer service are the key to a good insurance company.


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    Youi car insurance reviewed by Julie from Victoria

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  • A very competitive premium policy

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    I have Youi. Very easy to deal with, and the advisers are most helpful. I have made a car damage claim and it was completed without any hassles and to my satisfaction. I would certainly recommend Youi because of their good service and prompt atten...  Full review 

    I have Youi. Very easy to deal with, and the advisers are most helpful. I have made a car damage claim and it was completed without any hassles and to my satisfaction. I would certainly recommend Youi because of their good service and prompt attention to any inquiries.


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    Youi car insurance reviewed by Raymond from Queensland

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  • Outstanding service and affordability

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Youi's outstanding customer service and claims process was easy and simple without any hassle. They even assigned me to my personal customer service representative during the claim process. The best thing about Youi is the personal and individual ...  Full review 

    Youi's outstanding customer service and claims process was easy and simple without any hassle. They even assigned me to my personal customer service representative during the claim process. The best thing about Youi is the personal and individual service you receive as well as the care and support during the claims process.


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    Youi car insurance reviewed by Natalie from Victoria

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  • Best value for money, outstanding customer service

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    I decided to insure my new car with Youi because they offered the best value for money for comprehensive insurance including all the minor details one could easily forget that they need in case of an emergency, such as cover for accommodation if v...  Full review 

    I decided to insure my new car with Youi because they offered the best value for money for comprehensive insurance including all the minor details one could easily forget that they need in case of an emergency, such as cover for accommodation if vehicle were to break down. Their customer service is superb and efficient and all questions were answered well.


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    Youi car insurance reviewed by Renee from New South Wales

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  • Great customer service and friendly staff

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    I recently had a minor car accident. Totally my fault but hardly any damage. No damage to my car. I was not going to put it through insurance but when I received the quote from the other party, I was shocked. They had added things to the quote th...  Full review 

    I recently had a minor car accident. Totally my fault but hardly any damage. No damage to my car. I was not going to put it through insurance but when I received the quote from the other party, I was shocked. They had added things to the quote that I was not responsible for. I rang Youi and explained the situation. They are now handling this for me even though in their opinion the damage will not be greater than my excess. They are being very supportive and understand that I am happy to pay for the damage I caused (only a dent in the bumper). Their customer service has been excellent.


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    Youi car insurance reviewed by Jill from Victoria

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  • Excellent customer service all round

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Pros: friendly, courteous, and quotes are always very competitive. Cons: can't think of any off hand.  Full review 

    Pros: friendly, courteous, and quotes are always very competitive. Cons: can't think of any off hand.


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    Youi car insurance reviewed by Ewen from Victoria

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  • Fantastic customer service & competitive premiums

    1. Overall customer rating
    2. (Reviewed 8 months ago)

    We like our insurer as they are very competitive and the customer service they provide is outstanding. The pros are their insurance covers every detail you will need in all your insurance covers, they offer discounts for more than one policy. On...  Full review 

    We like our insurer as they are very competitive and the customer service they provide is outstanding. The pros are their insurance covers every detail you will need in all your insurance covers, they offer discounts for more than one policy. Only con is we haven't had a claim and have heard that they take some time to respond but we haven't (luckily) had to deal with this side.


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    Youi car insurance reviewed by Bec from New South Wales

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