BankSA savings accounts

Bank SA is a good bank but did have initial problem with internet banking.

I’ve always had excellent knowledgeable and value add customer service when I have rang the customer service line. I find the app very user friendly with minimal issues. I’d love the overdrawn fees to be waivered as it is sometimes tricky juggling money between multiple accounts.

After being hacked waited 2 hours on phone to get through with no positive outcome

BankSA savings accounts generally underdeliver on the primary objective of a savings account - a competitive interest rate. The core pros of the savings accounts offered are: - If you are an SA local, this bank has physical branches which may be helpful. - There is physical and also local telephone based assistance available via this bank. - The online interface of the bank is generally easy to follow and use and has a range of service features available from your computer/app. - You can easily open one of these savings accounts online. - There are savings accounts, such as Incentive Saver, which incentivise month-to-month savings gains, which can be useful if this sort of gamification motivates you. The core cons of the savings accounts offered are: - Each and every one offers a poor interest rate both compared to the cash rate and compared to other banks. - The most worthwhile accounts in terms of interest rate are linked to gamified savings products like the Incentive Saver, which is a negative if this is not the way you want to use your accounts or this sort of account does not motivate you. - You cannot easily close accounts, even extraneous outdated savings accounts, with this bank. It requires seeking physical or telephone assistance from the bank. - The communication on the ongoing interest rate on these products is low. Changes to the interest rate (always reductions) occur without notification from the bank, meaning you always have to be regularly checking that your rate is in tact. - Unlike other banks the interest rate does not get updated for existing account holders if the bank raises the interest rate offered on the product. The rate you sign up at is the maximum you will get. And, as stated before, communication in this regard is low. - The app lacks more serious account-managing facilities such as closure of accounts, meaning it is not a true online offering, if that is your preference. Overall, these savings accounts may pair well with other accounts you hold with BankSA if those other accounts are worthwhile. I would absolutely not seek these accounts out otherwise, and would hesitate to recommend them for the cons listed above.